论现代高校图书馆文献导读

高校图书馆是一个为大学的教学、科研活动提供信息服务的文献资料信息中心。高校图书馆如何开展导读工作以提高文献资源的利用效果是一个值得深入研究的课题。笔者分析了目前国内高校图书馆导读工作的现状及存在的问题,阐述了高校图书馆导读工作的若干原则,通过以上的分析研究提出了提高导读工作效果的几点建议。     

论现代高校图书馆文献导读

高校图书馆是一个为大学的教学、科研活动提供信息服务的文献资料信息中心。高校图书馆如何开展导读工作以提高文献资源的利用效果是一个值得深入研究的课题。笔者分析了目前国内高校图书馆导读工作的现状及存在的问题,阐述了高校图书馆导读工作的若干原则,通过以上的分析研究提出了提高导读工作效果的几点建议。     

数字图书馆开展个性化服务的分析与研究

数字图书馆开展个性化服务已成为图书馆实施资源服务中的重要手段。图书馆利用动态网页技术、Web服务器扩展技术、数据库的访问及连接技术等,可在具体服务方式与服务模式上进行个性化设计,为不同的图书馆用户定制适合自身需求的信息和服务,帮助用户从浩瀚的信息中及时获取到有效信息。     

浅论加强图书馆思想教育阵地建设

高校图书馆是高校教学与科研活动的保障基础,利用图书馆对大学生开展思想政治教育,发挥其育人功能,提高大学生的修养,帮助大学生树立正确的世界观,为国家培养合格的建设人才.     

高校智慧图书馆的建设基础与服务策略

智慧图书馆是图书馆为适应科学技术发展与用户需求变化的一次巨大变革,是集图书馆建筑、设施设备、智能技术、信息资源、 用户体验、馆员智慧于一体的全新用户信息服务体系。通过智慧图书馆建设,能更充分地发挥图书馆对高校教学和科研工作的支撑作 用,促进高等教育质量的提高。论文主要就高校智慧图书馆的建设基础和服务策略展开探讨。     

图书馆服务的模式及发展趋势

针对图书馆服务目前的缺陷及其泛在化,本文提出了全新的图书馆服务理念:基于个性化服务的图书馆知识门户服务模式和以用户为中心的泛在化服务模式.为了避免重复浪费和方便用户使用,提出图书馆信息门户和知识管理门户的概念.图书馆服务泛在化体现在服务范围和服务对象、服务手段和服务机制以及服务场所和服务空间的泛在化.     

图书馆服务信息化发展分析

网络环境给图书馆的信息服务带来了巨大的改变,也提出了更高、更新的要求,因此,图书馆应及时的分析用户信息需求的特点,调整服务方式,为用户提供优质的信息服务.文章分析了网络环境下图书馆信息服务的特点以及拓展图书馆信息服务的对策及对其未来的展望.     

基于大学精神的图书馆精神重塑

本文首先阐述了大学精神的内涵。校训、校风、名师文化、图书馆文化作为校园文化的构成要素彰显并强化着大学精神的存在。图书馆是学校的文献信息传播中心,是提供知识服务的重要机构,在学校的教学、科研活动中发挥着知识信息保障的作用。图书馆精神与大学精神具有共同的价值趋向及价值认同,明确了图书馆精神重塑的理由及路径。     

基于知识管理的用户信息服务探讨

图书馆知识管理的根本目的是最大限度地捕获、利用、传播知识,随着信息技术的迅速发展,用户对信息服务的要求越来越高,本文指出了知识管理下图书馆开展用户信息服务的关键以及开展用户信息服务的方式,目的是为了更好的为用户提供服务促进图书馆自身的发展。     

高职图书馆建设浅谈

高职院校图书馆是为学校教学和科研服务的文献信息中心,其存在价值在于为高校的用户提供文献信息服务。探讨高职院校图书馆的发展思路就成为当前需要解决的重要课题。     

十二五期间浅析电子商务在高校图书馆的应用

十二五期间计算机技术和网络通信技术为基础的电子商务快速发展,电子商务将对高校图书馆进行一次深刻的变革。高校图书馆将打破现有的传统服务模式,充分发挥服务信息化的高效、快捷、准确的优势,为教学科研服务。本文从电子商务应用优势、存在问题、合理使用建议等方面,探讨了电子商务在高校图书馆的应用对于促进高校图书馆数字化、自动化、网络化的发展具有重要意义。     

高校图书馆开展知识服务的必要性与策略研究

高校图书馆开展知识服务,是在网络信息环境下满足读者知识服务需求的必然选择。知识服务是以读者满意为目标,知识创新为本质,完善方案是重点,进行动态跟踪,使知识增值。高校图书馆依据丰富的文献资源、人力资源与技术优势,开展知识服务应转变观念,坚实地迈出知识服务的第一步;进行深入的读者需求分析,以引导需求;开展定题跟踪服务,进行重点突破;由点到面为教学提供知识信息;为专家教提供个性化服务,为硕博人员提供专题性服务。     

Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era

The demand for using library apps to search for information has been increasing after the COVID-19 outbreak. To look into how the pandemic affects the users’ perception of the loyalty of using library apps, we designed this research by amalgamating the updated IS success model and S–O-R model to evaluate the service quality of a public library app under the Hong Kong Government mobile applications initiative. A third-order model is established to demonstrate the multi-faceted aspects of service quality and mediating effects of perceived brand image, satisfaction, and e-word of mouth. Using structural equation modeling, data collected from Hong Kong, a metropolis where mobile services empower its citizens, showed the interrelationships among service quality and possible outcomes (i.e., perceived brand image, user satisfaction, e-word of mouth, and user loyalty). Findings also indicate that the influence of perceived service quality on user loyalty could only be achieved through perceived brand image and user satisfaction. This is a timely study during the COVID-19 pandemic, as the lockdown and social distancing arrangements created challenges for citizens to search for information in public libraries in person. Our findings and suggestions reiterate the importance of considering the usability concepts when analyzing the service quality of each unique app. They also provide insights for practitioners in developing the next generation of apps for smart public information services and call for further investigation into the proposed hierarchical model and other potential factors related to service quality.     

图书馆读者满意度调查分析——以新疆财经大学图书馆为例

调查研究图书馆读者满意程度有利于提升图书馆的服务水平,满足读者更高的信息需求.本文借助结构方程模型,设立馆藏资源、图书馆服务、硬件设备、图书馆环境、图书馆馆员服务这5个影响因素,通过实证研究得出图书馆环境和馆藏资源对图书馆读者的影响最大,其效应值分别达到0.87、0.74;硬件设备影响最小,其效应值仅为0.28.通过不同影响因素的因子负荷系数来确定权重大小,计算出该校图书馆读者满意度的具体数值为4.1531,表明该校读者对图书馆的整体评价是比较满意的.     

Firm Resources and Host‐Country Factors Impacting Internationalization of Knowledge‐Intensive Service Firms

In the era of the global economy, knowledge‐based services are becoming important sectors of the service industry. Services offered by a university are knowledge‐based services. Universities are in the service business, and they play a key role in creating and disseminating knowledge through teaching, research, and related services that cross domestic borders. The current research focuses on the internationalization of US MBA programs. The internationalization of US MBA programs refers to the delivery of knowledge‐based services beyond the domestic borders. The main objective of our research is to examine the effect of an organization's (e.g., a US business school) resources and a host country's attractiveness on the internationalization of knowledge‐based services offered by a firm (a US business school). Using data gathered from MBA programs of US colleges and universities, theÊstudy findings show that internationalization is influenced by human capital, prestige and reputation, management's willingness, and foreign market attractiveness. The results of this study offer practical insights for US business school leaders. © 2014 Wiley Periodicals, Inc.     

Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

Although the core of most services is a person-to-person encounter, we still know very little about its underlying mechanisms as very few models or theories have been developed for these dynamic interactions between persons. An holistic approach to quality improvement is therefore suggested. Different prototypical person-to-person encounters may be studied on different levels and interfaces in service operations to eliminate inconsistencies. The aim of this contribution is to review some recent research findings for person-to-person encounters from the neighbouring management fields of services, operations and human resources in order to draw together their strategic implications for service managers. Some ontological and methodological considerations of studying person-to-person encounters from a qualitative perspective are discussed. The outline of a multi-disciplinary and learning-centred research approach is also suggested. Findings are integrated by a model of four generic and strategic processes for quality improvement in service operations. Finally, some implications for managers are proposed.     

Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

Although the core of most services is a person-to-person encounter, we still know very little about its underlying mechanisms as very few models or theories have been developed for these dynamic interactions between persons. An holistic approach to quality improvement is therefore suggested. Different prototypical person-to-person encounters may be studied on different levels and interfaces in service operations to eliminate inconsistencies. The aim of this contribution is to review some recent research findings for person-to-person encounters from the neighbouring management fields of services, operations and human resources in order to draw together their strategic implications for service managers. Some ontological and methodological considerations of studying person-to-person encounters from a qualitative perspective are discussed. The outline of a multi-disciplinary and learning-centred research approach is also suggested. Findings are integrated by a model of four generic and strategic processes for quality improvement in service operations. Finally, some implications for managers are proposed.     

独立学院图书馆读者服务对策研究

独立学院图书馆依托母校优势资源,起点高,发展快,但办馆时间不长,不可避免地存在一定的不足。文章从分析独立学院图书馆读者服务工作现状入手,提出了建立科学合理的馆藏发展政策;树立“读者为本的服务理念”;大胆创新,拓展服务功能;重视人才队伍建设,提升员工专业素质等应对之策。     

Toward a deeper understanding of service marketing: The past, the present, and the future

The authors investigate the intellectual pillars of service marketing and its evolution through key subareas during 1992-2009 using a citation-based approach. They derive insights for the most promising research directions. The results reveal the dynamic influences of different research topics on service marketing. In a graphical representation, the authors further show that the main topics have changed their research orientations over time. For example, the literature on online service & technology infusion reveals an increasingly operational and customer-focused orientation. A citation-based measure of the significance of research opportunities and a comparison with the topics found in recent literature reviews indicate that research on managing business-to-business services & service infusion, complaint handling & service recovery, and enhancing and managing the service value chain are promising topics. These results assist academics and practitioners by revealing what we know about service research and what we need to know in the future.     

中国生产性服务业FDI影响因素实证研究

本文采用动态面板数据分析方法,利用我国20个省市2004-2010年的面板数据,分析我国生产性服务业FDI的影响因素。研究结果表明:(1)整体生产性服务业FDI与市场规模和市场增长潜力呈正向关系,但细分行业中信息传输、计算机服务和软件业,科学研究、技术服务和地质勘查业这两个行业并没有像预期的那样会促进其FDI的流入。(2)整体和细分生产性服务业FDI均明显具有追逐制造业FDI的倾向,并且与前期生产性服务业FDI具有正向关系。(3)劳动力工资水平与生产性服务业FDI流入呈正相关,这与绝大多数现有的研究尤其是关于制造业或服务业FDI影响因素的研究结论不同。(4)熟练工人、基础设施系统、政府干预和对外开放程度均与生产性服务业FDI有显著关系,是影响生产性服务业FDI的主要因素。