Managing World Heritage Site stakeholders: a grounded theory paradigm model approach

The complex issues of conservation, politics, tourism development and governance have emerged as critical issues within sustainable tourism at World Heritage sites. This study analyzes divergent perspectives of multiple stakeholders toward sustainable tourism development in Masouleh, a tentatively listed UNESCO World Heritage location in northern Iran. The study uses a grounded theory approach for framing the case study and provides insights into understanding the obstacles of sustainable tourism in Masouleh in the context of the socioeconomic, political, and environmental dimensions of development. Drawing on in-depth interviews with key stakeholders, findings revealed that the village of Masouleh confronts numerous challenges that have implications for any listing as World Heritage. The study is significant because of the focus on a tentatively listed site, as well as acknowledging domestic opposition to heritage tourism despite the site’s potential international significance.     

The significance of the West Lake pattern and its heuristic implications for creating China's heritage tourism economics

West Lake's economic, social and cultural structure comprises six facets: (1) maintaining West Lake World Heritage Site as an open accessible tourist location; (2) ensuring the planning, management and tourism marketing of West Lake are culturally rather than purely economically oriented; therefore truly benefitting the preservation and conservation of West Lake; (3) selectively decreasing and mitigating the tourism pressure on West Lake, especially in those areas of high cultural, ecological and environmental vulnerability; (4) ensuring travellers adopt appropriate sustainable tourism values to enjoy a positive experience; (5) ensuring the marketing of West Lake tourism and the consequent distribution of incomes comply with legal and other appropriate standards; and (6) expanding and extending the social benefits of West Lake tourism. To aid the examination of West Lake in this paper, a comparison is made between the management policies of West Lake and Mt, Huangshan (Yellow Mountain) to illustrate a number of fundamental and organisational relationships involving tourism at heritage sites.     

Assessing the sustainability of tourism-related livelihoods in an urban World Heritage Site

The relationship between UNESCO World Heritage Sites and tourism has been described as a double-edged sword, with the benefits of tourism countered by its adverse impacts. To the extent that tourism-related livelihoods are dependent on World Heritage status, the loss of that status may have significant adverse effects, especially for poor people. The Sustainable Livelihood Framework has been used to analyse the development, or otherwise, of rural communities in poor regions of the world. This paper uses this approach to examine the urban poor of a World Heritage Site in Thailand, The Historic City of Ayutthaya. As a consequence of tourism and urban industrial development, not only has there been conflict between the urban poor and the Thai government within the designated heritage area, there is also conflict with the neighbouring industrial zones. This has resulted in fears that World Heritage status may be lost. Viewed within DFID’s Sustainable Livelihood Framework, lack of capital and little community participation are factors which contribute significantly to an unsustainable livelihood. However, this research concludes that using self-reliance as a measurement of people’s livelihood to determine ‘sustainability’ is inappropriate in an urban-tourism context because people living in urban areas rely heavily on external sources.     

A multi-level spatial urban pressure analysis of the Giza pyramid plateau in Egypt

Urban sprawl has deleterious effects on natural and man-made landscapes and, therefore, on the attractiveness of visitor and tourist areas. The spread of urban land use has prompted a significant loss of biodiversity and an increasing vulnerability of fragile natural and man-made systems. A prominent example of this threat for cultural heritage is the urban pressure on the Giza pyramid complex in Cairo, Egypt. This paper analyses urban growth trends within the Greater Cairo Metropolitan Area, especially the city enclave that is encroaching on the pyramid complex. A distinction is made between macro- and micro-level spatial analysis of urban growth, focusing on the micro-level dimension, with direct consequences for the conservation of cultural heritage and architectural monuments. Clearly, if no actions are taken, the unique architectural legacy of the pyramids of Khufu, Khafre and Menkaure might be lost. By combining spatial land-use information with location awareness of the pyramid complex, this paper aims to shed light on the relevance of spatial analysis and urban growth models as tools to analyse the endangerment of valuable cultural heritage. This paper also suggests new directions for architectural heritage management, within the framework of micro-spatial analysis of the historico-cultural legacy in urban regions.     

Identifying cultural tourism: a theoretical methodological proposal

This article explores the effectiveness of tourism as a means to heritage conservation in urban areas, focusing on the case study of Woolloomooloo Finger Wharf, an inner-city industrial heritage site in Sydney, Australia. The Finger Wharf redevelopment represents a familiar scenario whereby an old industrial site located at a sought after inner-city location has been redeveloped and transformed from a derelict structure into a popular leisure and recreation precinct. The findings of a study of local stakeholder perceptions of the redevelopment are presented and then evaluated according to the goals of sustainable tourism development. The findings highlight the importance of planners and managers of heritage tourism sites thinking beyond the cosmetic conservation of the tangible asset to also consider how best to preserve the non-material value of the site. Through the provision of more effective interpretation heritage, managers can create a visitor experience which is authentic and meaningful to visitors and local stakeholders.     

Devising an electronically supported heritage conservation method for the Valley of Flowers in the Indian Himalayas

The Valley of Flowers is a national park in the Himalayan state of Uttarakhand in India that was classified as a world natural heritage site in 1988. Around 1982, its maximum carrying capacity was fixed at 60 persons per day, which has been called excessive by experts and observers, given the extremely fragile and immensely valuable nature of the Valley's heritage. This, in monetary terms, can be put at millions of dollars, and is considerably more viewed in terms of knowledge of breeding medicinal plants in cold climates that are being affected by climate change, which its microclimate and ecology present. Given the state's poor resources and the fact that tourism is one of the most important industries for development and conservation, this research assesses the heritage value of the Valley and develops a programme for conservation, including a computerised program for permits, whose value can easily be raised from the current paltry Rs 150 per person. Accompanied by fallow periods and marketing through the Internet to aim for educated tourists, the program ensures that the maximum carrying capacity of the Valley is never exceeded, thus spreading out the number of tourists over its 3.5-month season, while allowing flexibility in booking for chance groups and small families that can pay more.     

Tourism,Urban Governance and Public Space

Abstract

This paper considers the relationship between tourism development, urban governance and urban public space. It focuses on the way that ‘new urban governance’ mediates the activities and interests of mobile capital and consumption on the one hand, and the spaces of everyday life on the other which are increasingly subject to ‘urban renaissance’ strategies and spectacularizations as tourist attractions. By drawing on research undertaken in York, England, the paper illustrates the socio‐spatial issues at stake for urban centres that have used tourism and culture as major drivers of economic development. Finally, it challenges the axiomatic status of the local/tourist dualism in various tourism management discourses as being inadequate for understanding how tourism articulates with socio‐spatial mobility generally, and how this raises difficult issues in relation to urban citizenship and the governance of urban public space.     

基于《里山倡议》的乡村旅游发展途径初探——以台湾桃园地区对乡村旅游转型的需求为例

乡村旅游作为乡村地区发展的途径之一,必须面对当代乡村景观中传统农业主体性破坏对游憩资源运用的影响。在此过程中,最基本的问题在于乡村地区如何在发展与保护之间取得平衡?乡村旅游以环境资源为基础,建立适宜的乡村环境管理与旅游模式才是乡村旅游发展的根本。该研究主要结合《里山倡议(Satoyama Initiative)》的环境管理概念,探讨其融入乡村旅游发展的可能性,并以我国台湾桃园地区乡村景观为案例,通过对桃园地区乡村景观变迁的研究访谈、空间分析及乡村旅游发展课题的探讨,初步提出三种基于里山倡议概念的乡村旅游发展的可行途径,为未来乡村旅游规划活动提供一定的参考。     

世界博览会与城市旅游:互动中共创辉煌

从世界旅游发展角度看，一个半世纪的世博会发展轨迹，也是近现代城市旅游活动发展、成熟历程的缩影。世博会通过文化旅游活动、休闲娱乐活动、主题公园、旅游服务业和参观游览者等诸多方面，与城市旅游活动之间形成互相依赖、互相推动、共同成长、共铸辉煌的互动发展关系。     

世界城市视角下的北京旅游建设研究

在世界城市建设的背景中,北京提出了建设国际一流旅游城市的目标,大力发展旅游产业被定位为北京中国特色世界城市建设的重要支柱。文章结合世界城市的内涵,分析了世界城市与旅游业的关系以及北京的差距所在,最后提出推动旅游产业从传统服务业向现代服务业转型升级、大力发展文化创意产业、发展旅游总部经济、努力建设国际会展之都等未来北京旅游建设的重点方向及建议。     

World Heritage Site selection in sensitive areas: Andaman and Nicobar Islands

The legacy of UNESCO World Heritage (WH) designation is renowned and for that reason is subject to increased visitor arrivals. This research-based article examines the issues associated with the selection of WH sites in one among the most remote and sensitive environments of the world, the Andaman and Nicobar Islands of India (ANI). It explores the benefits of sustainable tourism development and conservation measures that the designation could bring to the ANI. The appropriate research methods adopted to consult a wide range of stakeholders are discussed while addressing the challenges facing the potential properties. This article was written from outside of the official WH designation process.     

World Heritage: Exploring the Tension Between the National and the ‘Universal’

The complex issues of conservation, politics, tourism management and ownership have emerged as critical issues within the World Heritage debate and specifically within heritage tourism research. Within this context, this paper focuses on issues of ownership and belonging and argues that there exists a link between the conceptual inconsistencies inherent in the World Heritage idea and the tensions between the national and the ‘universal’ evident at a number of World Heritage Sites. That is, heritage sites that are deemed to be of ‘outstanding universal value’ and are bestowed with the World Heritage accolade are consequently no longer expected to be perceived as symbols of particular national identities, but as heritage belonging to all humankind. This, of course, provokes a series of debates over the issues of ownership and belonging of such heritage, namely between the national and the ‘universal’ suggesting that it is possible to perceive World Heritage as synonymous with contested heritage. The paper explores these issues of ownership and focuses on the Acropolis, symbol of the World Heritage idea, as a case study utilising an exploratory semiotic analysis of the promotional material released by the Greek National Tourism Organisation over the last five years.     

城市特征对城市游客满意度的影响——基于Probit模型的定量分析

游客满意度是衡量城市旅游发展的重要指标之一,掌握和控制游客满意度的影响因素对城市旅游发展和管理越来越关键。国内外研究综述表明,城市旅游的游客满意度影响因素及其关系的定量研究尚不多见,尤其对城市特征因素的研究。城市特征是城市旅游的必要组成,作为客观因素对游客满意度的影响不言而喻。文章运用文献分析法、问卷调查法和二元Probit离散选择模型计量法,以长沙市477名游客的现场调查数据为基础,对城市特征、个人特征和旅游动机三大变量下10个影响因素与游客满意度之间的假设关系进行检验。研究结果显示,修正后的游客满意度影响因素Probit模型具有统计学意义,6个研究假设得到验证;研究结论表明,城市社会发展水平、城市绿化水平、环境保护水平、旅游资源丰富程度、游客月收入、游客是否主动到访等因素对城市旅游的游客满意度产生显著的正面影响,其中,游客主动到访因素对游客满意度的影响作用最大,城市社会发展水平影响作用最小。研究结论一定程度上有利于促使城市管理者更多关注城市发展与旅游质量,最后,从满意度改善系统、城市要素建设、城市旅游资源开发和游客营销引导等方面提出政策建议。     

Rock art tourism in the uKhahlamba/Drakensberg World Heritage Site: obstacles to the development of sustainable tourism

This paper focuses on rock art tourism, a highly vulnerable heritage of broad public interest, only sustainable within an effective management framework. The paper explores tourism management in South Africa's uKhahlamba-Drakensberg World Heritage Site, inscribed in 2000 for its natural landscapes and its exceptional rock art heritage. In practice, nature dominates the area's tourism and management dynamics. Current tourism patterns, markets and frequencies, together with rock art's low place within tourist agendas, are described. This situation is shown to be a legacy of European Alpine romanticism, and the political rejection of indigenous cultural heritage prior to 1994, still expressed through visitor patterns and marketing policies. Despite rock art needing tourism to valorise its conservation, and being recognised by commentators and the state as a viable route to tourism development, heritage conservation, socio-economic regeneration and cultural empowerment, the failure to reform entrenched and ineffective tourism/conservation governance and management systems is exposed. The problems affecting rock art tourism have allowed the retention of unwelcome values from South Africa's pre-democratic era, risk the loss of World Heritage site status, the destruction of globally outstanding art works and waste an important opportunity to expand and diversify sustainable tourism in South Africa.     

Vicious advice: Analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice

Venice is one of the most popular tourist destinations in the world. In Venice, as in other middle-sized heritage European cities, strong tourism pressure is trapping the city in a vicious circle that is eroding the quality of its tourism attractions. This development is related to the growing numbers of excursionists who lack the time to make informed decisions about the quality of goods. Consequently, suppliers reduce the quality of their offerings and instead focus on market share. Consumer-generated media (CGM) may help resist this development by providing excursionists with aggregated, up-to-date information on the quality of tourism offerings as perceived by customers. In this paper, we investigate the efficiency of TripAdvisor in helping tourists to make informed decisions and in increasing the popularity of restaurants offering a higher expected quality. Our findings suggest that, although TripAdvisor's algorithm is designed to reward quality, it does not adequately meet these goals.     

1922--1937年青岛城市建设与旅游现代化

城市定位是城市发展战略的核心和灵魂。由于对青岛城市定位明确,历史上,国民政府在市政建设的同时,主观上对旅游方面给与额外重视,并加大建设旅游设施比重。这为1922～1937年间青岛的市政建设、旅游的发展创造了一个比较好的客观环境和有利条件。伴随大规模的城市建设,旅游景观和旅游相关条件日益成熟,旅游资源的开发与旅游活动的快速发展使青岛旅游繁荣,达到1949年前的最高峰。文章涉及社会学、旅游学、历史学和经济学等学科,引用很多青岛档案馆收藏但未出版的档案资料,检视1922～1937年青岛城市建设与旅游现代化之关系,梳理青岛旅游业演变历程,具有一定的社会意义,对于推动当今青岛旅游业、乃至全国滨海城市旅游业的发展,也有一定的启示和借鉴。     

Book Review

World Heritage Sites (WHSs) are motivated by such diverse reasons as heritage celebration, alarm calls, tourism branding and marketing and place making. Irrespective of the primary motivation for their creation, WHSs are often used to develop tourism based on cultural and natural resources of international significance. Heritage conservation may or may not be in agreement with what local populations perceive as desirable development paths. We conducted a survey among the island community of Vega in Norway that received WHS status in 2004 motivated by conservation alarm, tourism marketing and place making. We examined the local population's views of the key aspects of future development and how this related to WHS status. The islanders placed high value on social and community conditions as well as heritage linked to cultural and natural resources. While a majority supported tourism based on sustainable use of heritage they also felt that WH listing should not limit development opportunities. There were differences between younger people and adults. WHS may be an effective agent of sustainable tourism development if the main goals and strategies of the WHS are clearly understood and prioritized in the local community, leave room and perhaps link to other development opportunities.     

Trends in Park Tourism: Economics,Finance and Management

This paper discusses issues in tourism to protected areas/parks. Emphasis is given to the relationships between the globally growing numbers of parks, the rise in tourism to those parks and its economic impacts, and finance and management policies used within the parks. In-depth consideration is given to park pricing policies, park tourism competencies, the need for better visitation/visitor statistics, and new tourism management structures. The development of parastatal management structures with greater links between tourism competencies and conservation management techniques is seen to be central to the creation of both successful parks and sustainable tourism within those parks.