连锁便利店发展的核心竞争力研究

便利店是一种快速发展的现代零售业态,它是以满足顾客便利性需求为主要特征的一种经营方式,和其他的零售业态如连锁超级市场,大型百货商场,专卖店等有很大的区别.本文通过我国连锁便利店的现状描述,指出了便利店发展中存在的主要问题——缺乏特色和核心竞争力,进而从五个方面分析了如何提升便利店企业核心竞争力的发展.     

国外便利店成功经验对我国中小城市的借鉴

便利店是一种非常有竞争力的业态,在我国市场有很大的利润空间,但在我国中小城市的发展受到人口密度、居民收入水平等因素的制约。本文通过总结美日欧等发达国家便利店发展的成功经验,结合我国中小城市的情况,提出我国中小城市发展便利店的对策建议。     

便利店在中国市场发展策略探析

便利店是零售业态演化过程中产生出的一种新型业态 ,近几年便利店以其独特的业态效用与经营优势 ,在我国许多城市迅猛发展起来 ,这主要是由于便利店在我国发展的市场基础已经形成。为此 ,需要从便利店业态创新、业态效用分析入手 ,制定便利店未来发展的策略。     

我国专业超市与便利店的竞争与互补关系研究

随着中国经济的持续增长,便利店继专业超市之后,成为零售业中最具竞争力的业态之一。由于便利店在我国的经营状况并不乐观,如何认清便利店和超市之间的相互关系,从而确立各自的发展模式,成为当前便利店和超市的经营商首要任务。本文旨在分析两种零售业态的优劣势特征,从而确立二者之间的竞争互补关系,以求达到双赢。     

连锁便利店的基本原理 发展规律及信息化建设

连锁便利店的发展规律和国内外发展经验,已经证明它是一个最具竞争力的零售业态之一,近几年来,我国连锁便利店的发展势头强劲,在上海、广东、山西和成都等部分地区都发展得轰轰烈烈,如火如茶。     

浅议便利店市场营销策略

便利店是一种非常有竞争力的零售业态，在我国市场有很大的利润空间。为我国中小零售商的发展提供了一种新思路。笔者认为，要经营好便利店。市场营销策略非常关键，必须针对便利店的特点及目标顾客群制定适当的产品策略、分销渠道策略、价格策略。     

浅谈我国连锁便利店服务创新的现状及对策

便利店作为一种新型零售业态,备受消费者和企业的关注,便利店同众多企业一样面临着"服务竞争"。本文阐述了服务创新对便利店的作用,分析了我国便利店服务存在的问题,提出了便利店服务创新的策略。以便在激烈的市场竞争环境下,有效地提高我国连锁便利店的竞争力。     

基于资源和能力的连锁企业竞争力探讨

本文以便利店为例探讨连锁企业竞争力问题,从资源和能力视角分析了连锁便利店的竞争力来源,并提出连锁便利店企业竞争力模型,在此基础上结合连锁便利店业态的特点和实践,构建了基于资源和能力的便利店企业竞争力评价体系,并运用模糊综合评判法对便利店企业竞争力评价进行实证研究.     

便利店客户关系管理的应用探讨

近年来,便利店发展迅速,是目前零售业发展最快的业态。在激烈的市场竞争中,客户关系管理是便利店获得忠诚客户,增强市场竞争力的重要途径。便利店在推行客户关系管理过程中,不仅需要培育忠诚客户,还要培育忠诚员工。本文分析了便利店实施客户关系管理的必要性,提出了便利店应用CRM的策略。     

我国便利店发展模式研究

一、引言 1992年10月,中国第一家便利店在深圳建立.其后10几年间,尽管我国便利店业态总体上一直处于导入期,但是,在以上海为代表的沿海发达地区,这一新型业态得到了迅速发展.2000年起,上海年均新开便利店超过1000家,呈现出几何式增长态势,并首次突破了4000人/店的瓶颈,标志着上海便利店业态已进入高速成长阶段.在北京、广州、深圳等大城市,便利店业态也进入了快速发展前期,便利店数量从数十家至数百家不等,其他更多的城市则处于业态的导入期,可见便利店的零售业态在我国正日趋成熟.与此同时,全球著名品牌7-11、罗森等便利店集团也加速了其在中国的空间布局步伐.     

基于商务智能的第三方物流管理研究

随着我国经济发展及对外交流加强,现代物流作为现代经济的重要组成部分得到迅猛发展。我国物流企业已从传统的以存储为主逐渐向配送一体化的现代物流企业发展,出现了第三方物流企业,商务智能作为一项新兴技术已成为物流管理中最有力的工具之一。     

我国大中型百货零售企业发展战略选择——模型与适用性分析

在零售市场竞争日益激烈、消费者需求变化趋势多样化的背景下,现有的百货企业为了谋求生存和发展就必须站在战略的高度考虑问题,不断地创新以适应迅速变化的环境。百货企业应当根据外部环境和内部条件,对各种可能的战略方向的可行性做出合理的决策。因此,必须构造一个百货企业发展的战略模型并对其适用性进行分析和评价。     

In the city: The John Lewis partnership and planned shopping centres

A defining feature of large-scale retailing during the period 1950–1980 was the emergence and evolution of planned shopping centres. During the 1950s, department stores in the United States were in the vanguard of this phenomenon. In contrast, British department stores continued operating from traditional high street sites, and had limited opportunities for expansion within planned shopping centres until the 1970s. This paper addresses the connection between department store retailing and the development of the planned shopping centre in Britain from the perspective of one enterprise: the John Lewis Partnership. The article demonstrates that the Partnership was willing to operate department stores within centrally located shopping centres, but was circumspect about operating stores in non-centrally located shopping centres.     

Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores

Customers’ in-store shopping experiences are critical for luxury brand success. Research on the creation of experiential value in retailing finds clear differences in the cues contributing to delightful consumer experiences depending on the retailing sector. A management perspective dominates research in luxury retailing, while research on consumers’ subjective luxury shopping experiences is scarce. This study contributes to filling the gap regarding consumers’ subjective experiences through a qualitative inquiry into shoppers’ accounts of experiences in luxury brand stores. The study finds that the major determinants of a delightful shopping experience in luxury stores are extraordinary service excellence, unique multi-sensory emotional stimulation conforming to the brand, and a feeling of personal importance and assurance. The study demonstrates the importance of a holistic individual experience in helping shoppers become immersed in the brand universe through all their senses.     

Modeling innovative points of sales through virtual and immersive technologies

This study examines the benefits of virtual and augmented reality for retailing in order to propose a theoretical framework for the development of innovative and efficient stores. The purpose is to investigate the relevance of advanced technologies in the points of sale from user’s standpoint for deeply understanding their influence on consumer’s perception. The study gathers data from 150 respondents for investigating the influence on consumers in terms of ease of use, enjoyment and store perception. To achieve this goal, the research focuses on Structural Equation Model (SEM) approach to map the correlations among variables.The results illustrate consumer’s response towards the introduction of virtual and immersive technologies in traditional points of sales. Specifically, they are prompted to use these stores, which became more attractive and appealing.Managerial and marketing implications are also theoretically discussed, showing how an immersive store might represent the starting point for further advances in retailing.     

Economies of scale in grocery retailing in Finland

This paper considers the question of store-level economies of scale in grocery retailing. Hedonic price and cost functions are used in modelling the price and cost structure of retailers, but without making the assumption of constant mark-ups, as normally done in hedonic price studies. The main result of the paper is that store-level economies of scale do exist in grocery retailing: large stores have on average 10% lower costs per sold unit than small stores. The second major finding is that most of the benefits from scale economies are passed on to consumers: the price level of large stores is 10% lower on average than of small stores.     

Retailing in the Transition Economies of Poland and Romania: A Comparative Analysis

This research compares and contrasts the current state of development in the retailing industry in the transition economies of Poland and Romania. Two issues examined in this research are (a) the process of market reforms and resulting developments in store-based and non-store retailing, including the competition among large multinational retail chains and small local retail stores, and (b) the structure of the retail industry in terms of market share of 17 different categories of retailers within their respective sectors, namely, grocery retailers, specialty retailers, and non-store retailers, and overall growth registered by these retailers in the last 5 years (2004–2009). Managerial implications of the findings in terms of the opportunities and challenges in different categories of retailing business in the two countries are discussed, and directions for future research are identified.     

连锁零售业物流系统及模式分析

物流是连锁经营的关键环节,是连锁经营的核心竞争力所在。物流配送能力的强弱直接决定着连锁企业经营成本的高低,影响企业盈利的能力。通过对连锁企业的物流管理系统及其模式的分析,找出能最大限度体现和加强连锁企业的竞争优势的物流模式,具有十分重要的意义。     

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic

COVID-19 primarily spreads through close contact between humans and has affected retailing industries extremely hard. To manage the situation retailers have turned to service innovation to change their operations to make consumers feel safe while shopping. This research focuses on the role of service innovativeness in retailing firms during the COVID-19 pandemic through an empirical study of almost 6000 consumers of 28 retailing firms. The results suggested that retailers with high service innovativeness performed COVID-19 imposed innovations better to improve their relative attractiveness. For retailers with physical stores, changes to the servicescape and the offering were found to be the key antecedents of service innovativeness. The findings on COVID-19 imposed service innovations demonstrate the importance of service innovativeness in successfully changing retailing services to adjust to the restrictions from governments and safety needs of customers.     

中国家电连锁经营浅析

家电专业连锁不同于中国传统的零售业连锁,有自身很强的专业特点。家电业连锁可以把分散的经营主体组织起来,形成规模优势,通过建立统一的配送中心,与生产企业直接挂钩,从而使消费者在商品质量上得到保证。以苏宁、国美为代表的全国性家电连锁企业自1999年开始,在全国各经济相对发达的城市和地区展开竞赛,分店几乎覆盖全国。随着家电专业连锁企业的迅速壮大,连锁经营正在成为家电零售企业居主导地位的经营方式;家电零售企业联合、兼并、重组步伐加快;经营技术和管理手段日益现代化。