个人感知、创新扩散与消费者参与网络团购行为的关系研究

本文对创新扩散理论（ IDT）和技术接受模型（ TAM2）进行拓展,分别引入扩散过程中的传播渠道和时间变量、感知风险与感知价格变量,并将两个模型进行整合,构建消费者参与网络团购行为影响因素的概念模型,进行实证研究。研究结果表明：影响消费者参与网络团购意愿的因素可以归纳为个人感知因素与创新扩散因素两大类。网络团购的传播渠道（大众传媒和人际关系）、时间（成交订单数）相容性、感知有用性对消费者参与网络团购的意愿有显著的正向影响;感知风险与感知价格对消费者参与网络团购的意愿有显著的负向影响;感知易用性对消费者的参与意愿无显著的影响。其中,相容性对消费者参与网络团购意愿的影响最大,感知有用性和人际关系传播的影响次之。     

感知风险对消费者网络团购选择意愿的影响研究

随着互联网的日益普及,网络团购作为一种新型购物方式,具有便捷、经济等特点。然而,消费者仍对网络团购具有购买意愿障碍,其感知风险水平便是重要的制约因素之一。实证结果表明,除了个人特征等不可控因素外,感知支付风险与感知隐私风险对消费者网络团购选择意愿具有显著的负向作用,感知产品功能风险则具有显著的正向影响。因此,网络商家应加强安全保障措施、提升自身声誉并完善售后服务,以降低消费者网络团购的感知风险,从而提高企业的产品或品牌被消费者选择的可能性。     

基于TAM模式的消费者对网络渠道接受行为研究

本文以TAM模型为基础,增加感知风险和信任两个因素,构建了消费者对网络渠道接受行为的结构模型,并通过实证进行验证。研究发现,消费者对网络渠道越信任,感知风险就会越低,对网络渠道态度也就越肯定;消费者对网络渠道的感知风险高低,不能影响他们感知网络渠道的有用性;消费者对网络渠道的信任,并不能完全影响他们感知网络渠道的易用性和有用性。     

关于消费者对团购网站信任度的理论研究与实证分析

伴随着网络团购快速发展过程中暴露出来的一系列问题,消费者对团购网站的信任度备受关注。本文首先对消费者对网络团购信任度的评价进行理论研究,然后构建消费者对团购网站信任的影响因素模型,运用网络问卷开展调查并对312个有效样本进行实证分析,最后提出相关的政策建议。     

消费者风险感知与消费意愿的关系——基于风险态度的中介作用

消费者的消费意愿受到多方面因素的影响。为了探究消费者风险态度在风险感知和消费意愿中的中介作用,本研究采用三份量表对292名大学生消费者进行问卷测量。结果表明,在风险感知和风险态度上性别差异不显著;风险态度、风险感知与购买意愿呈现显著正相关;风险态度在风险感知与购买意愿之间起着显著的中介作用。     

网络口碑影响消费者品牌态度的机理与对策研究

网络口碑会影响消费者的品牌态度,进而影响消费的购买决策,故认识网络口碑影响消费者品牌态度的机理具有重要意义。本文首先分析消费者受网络口碑的来源可靠性、关系强度、口碑数量、专业性、信任、感知风险、声誉等因素的影响,进而影响到消费者品牌态度的机理。进而,本文总结出负面网络口碑对消费者品牌态度改变有显著影响、信任在网络口碑影响消费者品牌态度中起重要作用、不同消费者对网络口碑影响消费者品牌态度认识不同三条特征。针对机理分析,本文提出了企业应把握网络口碑的主动权、通过网下宣传配合或分化网络口碑、合理利用网络媒体渠道的对策建议。     

基于消费口碑传播的网络团购产品购买行为实证研究

本文从风险感知理论出发,借助结构方程构建口碑传播导向的网络团购产品购买行为关联的模型,通过实证研究,发现网络团购产品的正负面、主客观评价均与消费意向及行为有正相关联,而负面和主观评价性口碑对消费参考及购买行为影响更大,网络团购消费特别是情感及社会归属存在与最终购买行为显著相关。     

团购网站的顾客忠诚度分析

自2010年我国第一家团购网站"满座网"上线之后,团购网站如雨后春笋般迅速发展起来。而在网络团购稳步发展的光芒下,众多团购网站相继关闭,网络团购的诸多弊端逐渐显现,而团购网站顾客忠诚度的缺失俨然成为不可忽视的重要原因,本文将对网络团购模式中顾客忠诚进行探究,分析团购中顾客忠诚缺失的影响因素,为团购网站寻找顾客忠诚度的培养策略。     

消费者服装网购感知风险影响因素分析北大核心CSSCI

由于网络的虚拟性,感知风险已成为制约服装网购发展的因素之一。本文通过对网购消费者的调查,分析了服装网购行为中消费者感知风险的影响因素,即产品因素、网络零售商因素、网站因素、消费者因素、其他客观因素。由此进一步探讨形成这些感知风险的根本原因在于消费者对网络购物的信心较弱,同时分析服装网购中应如何降低消费者的感知风险,为促进网络服装销售提供有效的建议。     

影响消费者在团购中冲动性购买的因素研究基于顾客满意的视角

现在团购网站发展迅速,越来越多的消费者更愿意在团购网站购物。在线团购变成了一个新的购物方式。根据访谈和问卷调查,这篇论文根据访谈和问卷调查,调查了影响消费者在线团购的冲动性购买的因素,最终得出了以下结果：（1）网络团购公司给予商品详细的介绍和会影响消费者的冲动性购买。（2）团购网址提供易得的和交通方便的商品会影响消费者的冲动型购买。（3）考虑到消费者不同程度的着急程度给予顾客不同价位的选择（4）其他顾客的好的评论会影响消费者的冲动性购买。这篇论文也运用了spss软件分析来自164名中国团购网站的消费者的问卷。     

Factors that Influence Consumers’ Attitudes toward Internet Buying in Nigeria

The study used previously validated measurement instrument to investigate, in a Nigerian context, the extent to which some specific factors like perceived security, perceived privacy, perceived integrity, constrained consumer’s product need, personality, perceived ease of use, perceived usability, perceived usefulness, and previous experience in Internet buying predict consumers’ attitude towards Internet buying in Nigeria. The survey research was adopted and the population of the study consisted of postgraduate management students form University of Benin, Benson Idahosa University, Ambrose Ali University, and Graduate MBA Students from the University of Benin. Data were analyzed using regression, t test and ANOVA. The research findings were: perceived privacy, constrained product need, consumers’ previous online experience and perceived usability exert strong predictive influence on consumers’ attitude towards internet buying in Nigeria. In view of the findings, a modified model that addresses the key factors influencing consumers’ attitude towards Internet buying in Nigeria is proposed.     

Is Background Music Effective On Retail Websites?

Web designers often advise online retailers against incorporating background music on websites. However, the effect of music in brick-and-mortar retail settings has generally been found to be favorable. The research on the effects of music has been mixed. Our study aims to examine whether congruent music on the website homepage influences online consumers. Using the responses of 290 visitors to two different commercial websites, we test the influence of background music on consumers’ arousal and pleasure perceptions. The results indicate congruent background music on a website's homepage will generate positive affective responses of arousal and pleasure within users, and will enhance users’ perceived usefulness and perceived enjoyment as well. The findings reveal the effects of respondent’ affective responses to the music differed by gender. Website music produces significant affective and cognitive responses in high web skill/low web challenge users and explains more of website enjoyment.     

网络交易成本对消费者网购意愿的影响

互联网技术的不断发展进步使得越来越多的消费者选择通过电子商务网站购买服装产品,消费者对网购有用性、网购易用性、网购风险规避和服务质量等提出了更高的要求。本文以技术接受模型为理论模型,加入网络交易成本作为调节变量,对原模型加以改进,验证了网络交易成本在变量感知网上购买服装产品有用性、感知网上购买服装产品易用性、感知网上购买服装产品存在风险、感知网上购买服装产品的服务质量与消费者网上购买服装产品意愿的关系中具有显著的正向调节作用。     

Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters?

The aim of this research is to investigate the determinants of consumers' attitude towards online group buying (OGB). Furthermore, this study compares male and female shoppers based on their purchasing behavior in OGB. Partial Least Square-Structural Equation Modeling (PLS-SEM) approach supported by Smart-PLS 2.0 was used for data analysis as it avoids biases in the parameter estimation in regression analysis. A PLS-SEM approach revealed that website trustworthiness was the strongest predictor of consumers’ attitude towards OGB. Consumers noted that the site of initiator appeals to be more trustworthy than other sites and delivers every promise made. Indeed, they felt trusted for their group buying on the Internet when clear legal privacy statements including guarantees are available on the websites. They were assured that initiator's protective measures for online payment are secured. The reliability and validity of the measurement items used and collection of data via survey questionnaires clearly confirmed the robustness of the research methodology applied which led to the creation of reliable and valid discoveries. Online retail managers should improve their transaction security mechanisms and Internet technology to dwindle consumers' perceived risks in terms of financial, product and time risks, strengthen their trusts, and grow online trading confidence when executing OGB. With sufficient knowledge of network group-buying platform, customers would develop more trust to the security of online group-buying platform which lessen the risk cost thereafter. The viable quantitative empirical results transport new and substantial ideas into the marketing model as it systematically and precisely investigates the significant factors and adds to the emergent works around consumer OGB behavior.     

Determinants of consumers' repeat online buying of groceries

Abstract

This study developed and empirically tested a model for understanding what factors determine repeat buying behaviour of already experienced online grocery consumers. Data were collected from 198 consumers who currently buy groceries via the Internet. The obtained Lisrel results suggest that consumers' attitude towards online grocery buying is positively affected by perceived offline physical effort and negatively affected by offline shopping enjoyment. Multi group analysis shows that the strength of these relations differed across several consumer characteristics. Also, it was found that a perceived high Internet grocery risk does not form an action barrier for consumers who already have a positive attitude towards online grocery buying. The results also indicate that consumers may hesitate from repeat online buying if they are faced with high online complexity. Implications and future research directions are discussed.     

Food shopping behavior in the Arabian Gulf region: a comparative study

In the context of an online apparel setting, this study examined the effects of amount of information and music on consumers’ affective states (i.e. pleasure and arousal) and cognitive states (i.e. perceived risk and attitude toward the site), which in turn may affect consumer shopping response (purchase intent). The moderating role of situational involvement with online shopping on the relationship between music/amount of information and affective/cognitive stateswas further examined. Results revealed significant effects for amount of information and music in relation to consumer situational involvement with online shopping. In addition, results revealed a significant effect for pleasure on perceived risk and attitude toward the site which in turn affected purchase intent. The findings of this study provide valuable managerial insights to online retailers by indicating the importance of the amount of information available on an apparel website. Additionally, this study is a springboard in determining the significant effect of music on affect and shopping responses on online shopping websites.     

The Impact of Website Quality on Information Quality,Value, and Loyalty Intentions in Apparel Retailing

This study investigated relationships among website quality, perceived information quality, perceived value, and loyalty intentions in the context of apparel online shopping. Analysis of data using structural equation modeling showed that among the website quality dimensions, interactivity, online completeness, ease of use, and entertainment significantly influence perceived information quality. Perceived information quality affects perceived value and loyalty intentions and perceived value influences loyalty intentions toward apparel retail websites. The post-hoc test revealed that entertainment and trust affect perceived value. Online completeness and entertainment were found to influence loyalty intentions. Strategic suggestions are provided for e-retailer improvement of website information quality, such as utilizing entertaining and engaging devices and designing their websites for consumer comprehension and enjoyment during the shopping experience.     

The determinants of Women's redemption of geo-targeted m-coupons

This research has two objectives. First, it examines the determinants and consequences of attitude toward geo-targeted mobile coupons (hereafter, m-coupon). Second, it studies the effect of coupon value and store brand preference on women's intention of visiting a store and redeeming geo-targeted m-coupons. Using a scenario method and an online questionnaire, data are collected from 693 women students. The results support the influence of fear of spam on m-coupon usefulness, perceived privacy risks, m-coupon proneness, ease of use, and perceived product utility. The findings also confirm the effects of perceived usefulness of m-coupons, perceived privacy risk, m-coupon proneness, perceived ease of use, and perceived product utility on women's attitudes toward fashion-related m-coupons. In turn, attitude influences intention of visiting the store and intention of redeeming the m-coupon. M-coupon value and store brand preference significantly affect intentions of redeeming the m-coupon and visiting the store.     

“Showrooming” in Consumer Electronics Retailing: An Empirical Study

The present study focuses on multichannel retailing strategies and describes the state of consumer behavior regarding “showrooming” (the practice of examining merchandise or products in a retail store and then buying it online). Founded on the theory of planned behavior (TPB), the authors examine the antecedents of showrooming using data collected from a sample of 176 retail consumers. Based on their results, they define perceived control, website compatibility, and subjective norms as the main antecedents of consumer attitudes toward online purchases. Additionally, they state that previous experience and reasons against purchasing online are directly associated with consumers’ intention to purchase on the retailer’s website. Finally, some theoretical conclusions and practical implications for retailers are discussed.