实体零售全渠道商业模式创新对经营绩效的影响——基于双重差分法的研究

文章运用实体零售的上市公司数据，对全渠道商业模式创新如何影响实体零售经营绩效进行理论分析，运用实体零售开展全渠道商业模式创新时间的差异构建双重差分模型，实证分析实体零售全渠道商业模式创新对经营绩效的影响。研究结果表明，全渠道商业模式创新显著促进实体零售经营绩效的提升。进一步的微观作用机制分析表明，全渠道商业模式创新对实体零售的市场价值、盈利能力和运营效率均产生显著的影响。     

零售商自有品牌对其企业品牌的稀释作用实证研究

零售商自有品牌开发是一把双刃剑,成功开发可以为零售企业创造效益,而开发失败则会导致零售商企业品牌稀释。自有品牌的产品属性是零售商能够控制的品牌属性,本文从消费者角度,探讨自有品牌产品属性与零售企业品牌稀释的关系,并通过实证研究证实自有品牌产品属性是可能导致零售企业品牌稀释的因素。     

构建以消费者为中心的中国葡萄酒场景化消费体系建设路径

国内经济快速发展及消费主义的兴起，推动葡萄酒消费逐渐升级。推动葡萄酒消费文化建设能有效提升葡萄酒的市场价值。消费者尤其是年青一代对葡萄酒的消费理性与个性并存，同时追求葡萄酒的高品质和健康饮用。葡萄酒营销要告别仅以产品为中心的传统方式，打造社交化和个性化的场景化消费体系。文章对细分市场定位、新零售和新媒体营销等建设路径进行探讨，以建设中国葡萄酒的场景化消费体系。     

网络口碑真实性对消费者购买决策的影响

文章从电影评论这一网络口碑形式的真实性,探究网络口碑对消费者购买决策的影响。文章根据电影评论的素材特点,构建了网络口碑真实性对消费者购买决策的影响模型,设置了意见领袖、篇幅、夸张、抒情和口碑属性五个维度来衡量电影评论信息结构对网络口碑真实性的影响,从感知真实性的角度,经感染力、信任和感知价值的中介作用进行研究网络口碑对消费者购买决策的影响,为了使模型更加合理,加入态度作为另外一个自变量。经过实证分析,最终研究结果显示：感知真实性对消费者购买决策有正向显著影响。     

企业微博互动对消费者品牌态度的影响研究

基于"S-O-R"理论和使用与满足理论,以微博互动的信息互动和人际互动两个维度为自变量,社会临场感为中介变量,消费者品牌态度为因变量,构建了企业微博互动对消费者品牌态度影响的模型。通过采用问卷调查法进行研究,共收集有效问卷471份,并借助SPSS20.0统计软件对问卷信度进行检验,对于问卷效度的测量选用因子分析的方法,验证此研究中所有测量量表均达到标准,问卷具有良好效度。并通过回归分析,及对结果进行实证分析,得出结论:企业微博互动中信息互动和人际互动均对消费者品牌态度有正向影响关系,同时社会临场感在微博互动与消费者品牌态度之间起部分中介作用。     

产品属性、消费者介入与新产品购买行为的关系

基于1006位消费者的调查数据,在文献研究的基础上发展产品属性的测项并归纳出六个主要维度来检验信度和效度,发现产品属性显著影响消费者介入,后者对新产品购买行为有显著影响,消费者介入在产品属性与新产品购买行为的关系中起完全中介效应。     

新零售驱动下流通供应链商业模式转型升级研究

新零售是我国流通业迭代升级的突破口,他将重构流通供应链并深刻影响流通供应链商业模式。文章围绕流通供应链内涵,结合商业模式的理论,构建了流通供应链商业模式理论分析框架;在此基础上,立足新零售的本质,揭示出新零售驱动下流通供应链商业模式的转型升级机理,即新零售通过重塑人、货、场,完成对流通供应链商业模式要素的调整,进而实现流通供应链商业模式的转型升级;紧接着,系统地梳理了我国现有流通供应链商业模式的五种类型,围绕流通供应链商业模式的转型升级机理,研究了不同类型流通供应链商业模式的转型升级路径,提出了适应新零售的以消费者个性化需求为导向的数字化、柔性化、扁平化、共享化和生态化的流通供应链平台生态系统商业模式。     

共享经济的价值共创:基于需求侧的实证研究

在以滴滴出行等企业为代表的共享经济时代,价值共创是当下商业模式创新的典型特征,而价值创造的新模式也在逐步显示出竞争力。文章以共享出行领域为研究对象,基于需求侧对价值共创的机理、结果及影响进行探讨,建立起一个以顾客体验为中介变量,顾客主导的概念模型。通过实证研究表明,价值共创行为对顾客体验有显著的正向作用,价值共创行为对顾客价值有显著的正向作用,顾客体验对顾客价值有显著的正向作用,并且顾客体验在价值共创过程中起中介作用。     

电商化转型零售商的品牌权益提升机制与路径研究——基于双渠道品牌形象驱动的视角

网络零售强烈冲击下的国内传统零售业面临行业生存危机,电商化转型已经成为行业的必然发展趋势。文章通过界定电商化转型零售商及其品牌形象、品牌权益的概念,提出其“实体-网络”双渠道品牌形象结构的概念模型,并进一步构建其“双渠道品牌形象——品牌权益”驱动机制模型,以结构方程结合信度分析、效度分析等方法进行了实证分析。研究发现：电商化转型零售商的实体品牌形象各维度变量对网络品牌形象的对应维度变量都具有非常强的直接积极影响（即支撑效应）,价值维度、价格维度、供应维度的支撑效应由强至弱;实体品牌形象各维度变量对品牌权益产生明显的总积极影响（即提升效应）,价格维度、价值维度、供应维度的提升效应由强至弱,但供应维度无直接影响;网络性品牌形象各维度变量对品牌权益产生明显的直接积极影响（即提升效应）,供应维度、价格维度、价值维度的提升效应由强至弱。     

绿色属性中心性对消费者购买意愿的影响机制研究：产品类型的调节作用与收益感知的中介效应

以往关于产品绿色属性对消费者购买意愿影响的研究尚未达成一致结论。文章通过两个情境实验系统性地探讨了不同产品类型情境下产品绿色属性对消费者购买意愿的影响机制。结果表明，对于享乐型产品，高绿色属性中心性相较于低绿色属性中心性会激发消费者更强烈的购买意愿。对于实用型产品，低绿色属性中心性相较于高绿色属性中心性会激发消费者更强烈的购买意愿。此外，在享乐品情境下，自我表达收益在高绿色属性中心性提升消费者购买意愿的过程中起中介作用；在实用品情境下，环境功利收益在低绿色属性中心性提升消费者购买意愿的过程中起中介作用。     

Innovations in Retail Business Models

A retail business model articulates how a retailer creates value for its customers and appropriates value from the markets. Innovations in business models are increasingly critical for building sustainable advantage in a marketplace defined by unrelenting change, escalating customer expectations, and intense competition. Drawing from extant strategy and retailing research, we propose that innovations in retail business models are best viewed as changes in three design components: (1) the way in which the activities are organized, (2) the type of activities that are executed, and (3) the level of participation of the actors engaged in performing those activities. We propose six major ways in which retailers could innovate their business models to enhance value creation and appropriation beyond the levels afforded by traditional approaches to retailing. We also describe the drivers of business model innovations, the potential consequences of such innovations, and numerous examples from retail practice that highlight our concepts and arguments. In doing so, we provide a starting point for academic research in a domain that is deficient in theoretical and empirical research, and offer retailing managers a framework to guide retail business model innovations for sustainable competitive advantage.     

Value logics for service innovation: practice-driven implications for service-dominant logic

Service-dominant logic (SDL) provides a conceptual understanding of and widens the view on value creation in service innovation for product-centric companies. However, empirical research linking SDL and service innovation is still limited albeit expanding. This study provides insights beyond existing discussions on product and service dimensions using the theoretical lens of the value logic perspective. More specifically, the purpose of this study is to examine how value can be understood, targeted, and created in the pursuit of service innovation by product-centric manufacturing companies. Building on a previous investigation of two multinational product-centric manufacturing companies, this paper identifies and develops a theoretical model to describe the space shift in service innovation with four different kinds of value logics, namely, product-based value logic, service-based value logic, virtual-based value logic, and systemic-based value logic. Using a digitalization-driven new service innovation, namely the My Control System, which is a web-based service delivery platform, this paper describes space shifts to enhance value through four value logics as efforts. Further, challenges associated with different value logics are described in terms of complexity traps and service gaps. The study also contributes to bridging the gap between SDL theory and practice by developing a midrange theoretical model for value creation as a specification and amendment to SDL that supports SDL-guided service innovation and servitization in practice.     

The Choice of Exclusive Dealing: Economic Rationales and Evidence from French Retail Chains

As one of the most common business practices in retailing, exclusive dealing (ED) restrictions are of great importance for business participants, academics and policy makers. Despite the rich theoretical analysis of this type of vertical restraint, evidence on the rationales of ED remains scarce. This paper uses a simple model to survey the vast theoretical literature on ED, and identifies two opposing motivations for ED contracts: anti-competitive versus efficiency-enhancing motivations. The theoretical predictions are subject to empirical investigation using unique French cross-sectional data encompassing diverse retail sectors. Our estimations provide evidence for both types of motivations for ED contracts, manifesting in different contexts. In particular, we find that the efficiency-enhancing motivation is more likely to explain the choice of ED when suppliers are less concentrated, whereas the anti-competitive motivation is present in highly standardized product markets. Moreover, our results reveal a positive linkage of ED and different types of investments, as part of branding strategy, with important retailing and marketing-related implications. In particular, we show that retailers have to be meticulous regarding the conditions of the retail contract before accepting the ED restriction, which may dampen their business efficiency in the long run.     

The importance of packaging in purchase and usage behaviour

This study's primary objective is to analyse how consumers evaluate product packaging in two distinct phases of the consumer decision‐making process: at the moment of acquisition and post‐consumption. The packaging's technical, functional and informative attributes, as well as its influence on satisfaction and loyalty, were evaluated. An empirical study was conducted with a product of immediate consumption, milk, using four versions of packaging and a total sample of 265 family units. The model was evaluated using partial least squares (PLS), and differences were compared using variance analysis. The results demonstrate the most and least valued attributes, the primary differences between the four types of packaging, and the perception generated at each moment. The research provides interesting theoretical and empirical perspectives and has business implications for marketing directors and product managers.     

Analyzing the Essence of Stakeholder Relationships: What do we Need in Addition to Power,Legitimacy, and Urgency?

This article contributes to the body of stakeholder literature by providing an in-depth analysis of the dynamics of stakeholder relationships as a part of change in value creation. The article presents an argument that the stakeholder salience model as a tool for analyzing stakeholder relationships is not sufficient for understanding business value creation. In the recent stakeholder literature, understanding business value creation has become an important theme. Through an analysis of an empirical case, the article shows how the three stakeholder relationship attributes, legitimacy, power and urgency help to reveal the definitive stakeholders and to capture dynamics of stakeholder relations. However, in the case of strategic change, where the value creation of a firm is in transition, a more profound understanding of stakeholder relationships is needed. As a result of our empirical analysis, six characteristics of stakeholder relationships were identified. To conclude, the question of who and what really counts should be replaced by the question of how value is created in stakeholder relationships.     

The Creation of Value Through Corporate Reputation

The relationship between social and financial performance (CSP – FP) has been a main objective in the literature on business management, as it would provide an economic justification for the social investment insofar as it contributes to the creation of value. This relationship has been empirically tested by several authors though without using a theoretical model that sustains this relationship. The aim of this article is to propose a theoretical model of the process of the creation of value from the reputation generated by companies, integrating the factors that have been shown to be more relevant in this process from previous research, in such a way that hypotheses are put forward regarding the existence of this relationship and the factors that determine it. Finally, an empirical test is performed using the 100 most prestigious companies operating in Spain during 2004.     

Estimation of product category sales responsiveness to allocated shelf space

A retail chain manager must draw on experience based on data available from his points of sale to diagnose space misallocations in stores and to make recommendations. This paper presents an empirical estimate of shelf space elasticities from a variety store chain database at product category level with a share of space vs. share of sales econometric model. It suggests that external influences could explain space elasticity differences. Results show that space elasticities increase with the impulse buying rate of the product category and do not depend on the type of store.     

The Impact of Relational Variables on Value Creation in Buyer–Seller Business Relationships

Purpose: This research was aimed at attaining a deeper knowledge of how customer value creation can be improved in business markets. Although trust and commitment (as relational governance mechanisms) appear to have a positive effect on customer value creation, limited empirical evidence exists about the combined effect of the aforementioned variables on improving customer value creation. This article studies why trust and commitment are key precursors to improving customer value creation in commercial relationships among companies.

Methodology: Following a review of the literature, we introduce and contrast a conceptual model on a sample of 181 manufacturing companies located in Spain by means of a structural equation system.

Originality: The study of these causal relationships is relevant because it provides greater knowledge of the role played by the key relational variables of trust and commitment on improving customer value creation in business markets. These variables also have an important influence on the development and maintenance of a relationship in the long term and have been the focus of recent marketing research.

Findings: The empirical results reveal that: (1) distributor commitment is a direct and positive antecedent of value creation in a relationship, understood from a functionalist perspective; (2) distributor trust, the other relational variable, has an indirect effect on value creation through the distributor's commitment; and (3) this research does not tie in with previous studies that found that direct value-creating functions have a multiple-component nature representing a second-order factor.     

Urban place marketing and retail agglomeration customers

Abstract

Through identifying the attributes of a place that have an influence on the patronage behaviour of urban retail customers, this paper presents a conceptual model that proposes direct and indirect antecedents regarding the different retail-related dimensions associated with urban place attractiveness. An empirical study was conducted whereby the model was tested by surveying approximately 500 actual customers at the time they visited a particular town centre for the purposes of shopping. The results showed that the retail tenant mix, the merchandise value, and the atmosphere had a direct impact, and the product range and the sales personnel an indirect impact upon the evaluation of attractiveness. Furthermore, a number of additional effects towards these antecedents were identified with respect to parking conditions, the non-retail tenant mix, manoeuvrability, and orientation. This revealed that retailing activities were a major driver of attractiveness for an urban place. The practical implication of these findings suggests that place marketing activities should be proactive in supporting and enabling retailers in fulfilling their roles.