组织支持理论研究及应用探讨

综合介绍了组织支持理论产生的背景及其概念结构,并着重探讨了程序公正、上级支持、组织奖赏和良好的工作条件等前因变量,以及这些前因变量怎样使员工通过一般义务感、胜任感、情感承诺、归属感和高期望值等心理中介变量而对组织承诺、工作满意度、工作投入、离职倾向、工作倦怠和组织公民行为等结果变量产生影响。另外还总结了组织支持感理论的应用策略。     

90后员工工作满意度、组织承诺与离职意向关系研究

本文主要针对90后员工工作满意度与离职意向关系的研究,并探讨了组织承诺的中介作用。研究发现90后员工工作满意度对离职意向具有良好的预测作用,组织承诺在两者中间承担着部分中介的作用。     

基于组织犬儒主义的组织公平对离职倾向的影响研究

以往的研究大多从工作满意度、组织认同感等积极工作态度去研究组织公平对离职倾向的影响,很少探讨负面工作态度在两者之间的作用。本文从负面态度出发,研究犬儒主义在组织公平对离职倾向影响中的中介作用。通过对数据的统计分析,证明了犬儒主义及其各维度在组织公平对离职倾向的影响中起完全中介作用。     

工作价值观对员工组织承诺和离职倾向影响研究

互联网时代的员工离职倾向变高,一个重要原因是员工的工作价值观发生了改变,但已有的研究缺乏对这方面的深入探讨。本文结合赫兹伯格双因素理论,以51家企业及其328名员工为样本,对工作价值观和离职倾向的关系以及人力资源系统的作用进行研究。研究发现:(1)创业型员工比工作满足型员工的离职倾向更高。(2)工作满足型员工比创业型员工的组织承诺更高。(3)组织承诺在工作价值观对离职倾向的影响中起部分中介作用。(4)人力资源系统可划分为长期关系实践、工作改进实践和价值体现实践,其中长期关系实践正向调节工作价值观与离职倾向的关系;工作改进实践正向调节工作价值观和组织承诺的关系,负向调节工作价值观和离职倾向的关系;价值体现实践负向调节工作价值观与组织承诺之间的关系,也负向调节工作价值观与离职倾向的关系。     

组织心理所有权对组织公民行为的影响机制研究——基于图书馆员的实证分析

为了研究组织心理所有权与情感承诺、工作满意度及组织公民行为之间的关系,对188名图书馆员进行了问卷调查.研究结果表明:组织心理所有权可以通过员工情感承诺和工作满意度对组织公民行为产生影响,即情感承诺和工作满意度在心理所有权与员工工作绩效之间起中介作用.     

基于工作态度的组织支持感与组织公平对组织公民行为的影响研究

本文采用我国中小企业员工样本,运用相关分析和回归分析方法研究组织支持感与公平感对组织公民行为影响的作用机制,即组织支持与公平感是否会通过员工工作态度的中介作用对组织公民行为产生影响。结果表明:员工的组织支持感和公平感均对情感承诺、工作满意度和组织公民行为有显著影响;情感承诺对组织支持感、组织公平分别与组织公民行为间的关系起到部分中介作用;但工作满意度仅对互动公平与组织公民行为间的关系起到部分中介作用;而其余的中介效应检验中,工作满意度仅对组织支持感、分配公平、程序公平分别与指向个体的组织公民行为起到部分中介作用。     

独立学院青年教师组织承诺问题研究

组织承诺是员工愿意继续维持组织成员身份的一种态度或心理倾向,对员工满意度、员工离职倾向等具有显著的预测作用。然而据调查,部分独立学院的青年教师对组织持有较低的情感承诺和较高的继续承诺,这将严重制约独立学院的长期稳定发展。本文对该现象进行了深入分析,并提出独立学院的管理者应认真识别员工组织承诺的类型,努力培养员工对组织的情感承诺,并及时对基于继续承诺而在组织任职的员工进行有效沟通和培训,必要时可采取措施促进组织人力资源的合理流动。     

民办高校组织承诺与教师个人满意度博弈分析研究

目前,民办高校教师的离职特点是年龄呈现年轻化;热门专业教师流失率高;流失动机多元化。因此,本文基于职业高原理论的视角,在分析结构高原、生活高原、内容高原三个角度影响民办高校教师离职倾向的基础上,探讨民办高校组织承诺与教师离职倾向之间的关系,从而分析组织承诺、教师个人满意度、离职倾向之间的博弈关系,建立高校与教师之间的博弈模型,达到双方实现共赢,为民办高校稳定优秀教师并提出应对策略。     

企业员工帮助计划能留住员工吗？--一个被中介的调节模型构建与验证

基于中国文化背景,本研究以工作家庭冲突作为中介变量、组织支持作为调节变量,通过对江苏、安徽、上海等地企业的235名员工进行问卷调查,分析员工帮助计划对员工离职倾向的影响。研究结果显示：员工帮助计划对离职倾向具有显著负向预测效果;工作家庭冲突在员工帮助计划与离职倾向间具有中介作用;组织支持调节着员工帮助计划对工作家庭冲突和离职倾向的影响。在此基础上,本研究提出构建多元化员工帮助计划体系、实施员工角色冲突管理以及塑造组织内支持性的工作环境等三条建议。     

企业组织公平氛围与离职意愿关系研究

在社会经济转型升级的背景下,企业经营压力增大,如何降低离职意愿成为企业与员工共同面对的重要问题。现有研究主要从个体层面分析员工离职因素的产生原因,从群体层面探究组织公平氛围与员工离职的研究相对较少。因此,对组织公平氛围、组织承诺与离职意愿之间的直接关系以及组织承诺在组织公平氛围与离职意愿中的中介效应展开研究,同时考察前瞻性人格的调节效应。结果表明：组织承诺分别在分配公平氛围、程序公平氛围、互动公平氛围与离职意愿之间起到中介作用;前瞻性人格对分配公平氛围与离职意愿之间的负向关系有着显著的削弱作用;前瞻性人格在程序公平氛围、互动公平氛围、组织承诺与离职意愿的影响关系之间没有发挥中介作用。     

Error management culture: impact on cohesion,stress, and turnover intentions

An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error management research, this study examined the influence of organizational error management culture on the turnover intentions of frontline service employees. The study also investigated the underlying mechanism that links this culture with turnover intentions. Data were collected from 345 frontline employees of hotels in Turkey. Structural Equation Modeling results revealed that employee perceptions of organizational error management culture have a direct and significantly negative impact on their turnover intentions. Furthermore, results showed that this relationship is mediated through perceived group cohesion and work stress. Using the job demands-resources model as a theoretical framework, this study revealed that organizational error management culture leads to increased group cohesion; increased group cohesion lowers work stress; and lower work stress lowers turnover intentions. This study contributes to the services management literature by demonstrating how organizational error management culture impacts employee turnover intentions.     

How career plateau beliefs and leader interpersonal unfairness harm job performance in dysfunctional organizational settings

Building on social exchange theory and attribution theory, this study unpacks the relationship between employees' perceptions of organizational politics and job performance, considering the mediating effect of career plateau beliefs and the moderating effect of leader interpersonal unfairness. The findings provide empirical support for the theoretical predictions. An important reason for which perceptions of dysfunctional organizational politics reduce job performance is that employees develop beliefs that opportunities for their career development are limited. This mediating role of career plateau beliefs is particularly salient to the extent that employees are exposed to organizational leaders who treat them with disrespect. Organizations can mitigate the risk that highly politicized decision-making processes lead to negative performance outcomes by stimulating fair interpersonal relationships.     

The Moderating Effect of Impression Management on the Organizational Politics–Performance Relationship

This study investigates the complexities in the relationship between perceptions of organizational politics and performance ratings by examining the moderating effect of impression management on that relationship. Expectancy theory was employed to better understand the moderating effect. We proposed that two kinds of impression management tactics occurred: supervisor-focused and job-focused, respectively. It was hypothesized that increased exercise of impression management would mitigate the negative effects of perceptions of organizational politics and performance ratings. Data were collected from 290 full-time employees of ten state-owned enterprises in Taiwan. Hierarchical moderated regression analysis of data revealed that the job-focused tactics exerted a significant moderating effect on the relationship between perceptions of organizational politics and performance ratings. When perceptions of organizational politics are low, employees who engage in high levels of job-focused impression management tactics are more likely to gain better ratings than those who employ low-level tactics.     

工作满意感、组织认同与离职倾向关系实证研究

文章以383个建筑企业员工为被试样本,运用相关分析、偏相关分析、回归分析及路径分析等统计方法考察了工作满意感、组织认同与离职倾向三个员工态度变量之间关系.结果发现:(1)工作满意感、组织认同与离职倾向之间具有显著相关性和因果性;(2)工作满意感与组织认同相互作用,共同影响离职倾向,且组织认同对离职倾向的影响程度大;(3)组织认同在员工工作满意感与离职倾向关系中具有调节效应,在满意度一致的前提下,组织认同程度的高低对员工离职倾向具有更显著的调节影响.这些研究结果为员工离职权变主义学说提供了证据支持.     

高新技术企业员工工作压力与工作满意度关系研究

工作压力和员工满意感是衡量人们工作状态的两个重要指标,它们与组织绩效有着密切的联系,越来越受到人们的关注。对高新技术企业员工工作压力和工作满意度的关系进行研究对于企业从人力资源管理角度帮助员工有效应对和减轻压力,关注员工的健康发展,降低员工流动率从而促进企业的发展至关重要。     

Ethical Pressure, Organizational-Professional Conflict, and Related Work Outcomes among Management Accountants

This study examines the effects of ethical pressure on management accountants' perceptions of organizational-professional conflict, and related work outcomes. It was hypothesized that organizational pressure to engage in unethical behavior would increase perceived organizational-professional conflict, and that this perceived conflict would reduce organizational commitment and job satisfaction, and increase the likelihood of employee turnover. A survey was mailed to a random sample of Certified Management Accountants to assess perceptions of the relevant variables. The results of a structural equations model indicated that, as hypothesized, ethical pressure was associated with higher levels of perceived organizational-professional conflict. Also as hypothesized, higher levels of conflict were associated with lower levels of organizational commitment and job satisfaction. Finally, lower levels of commitment and satisfaction were associated with higher turnover intentions.     

The Relationship of Downward Mobbing with Leadership Style and Organizational Attitudes

The present study investigates (1) the relationship of different leadership styles (transactional, transformational, authoritarian, paternalistic) with mobbing behaviors of superiors (i.e., downward mobbing) and (2) organizational attitudes (job satisfaction, organizational commitment, turnover intention) of mobbing victims. Data were collected from 251 white-collar employees. Path analysis findings showed that transformational and transactional leadership decreased the likelihood of mobbing, whereas authoritarian leadership increased it. Paternalistic leadership was mildly and negatively associated with mobbing. Regarding the consequences of mobbing for employees’ organizational attitudes, the same analyses suggested that higher perceptions of downward mobbing was significantly associated with lower job satisfaction, lower affective commitment, higher continuous commitment, and higher turnover intention.     

“80后”员工组织支持感对离职倾向的影响研究

采用问卷调查法以及验证性因素分析、偏相关分析和分层多元回归分析等统计方法,探讨"80后"员工的组织支持感对其离职倾向的影响作用进行分析,并在影响作用方面与工作满意度方面进行了比较。结果表明,"80后"员工的组织支持感呈多维结构,可分为工具性支持感、情感性支持感、利益性支持感、价值性支持感和发展性支持感五个维度。"80后"员工的组织支持感总体对其离职倾向有显著的负向影响作用,并且单独地、利益性和发展性支持感对离职倾向具有显著的负向影响作用。"80后"员工的组织支持感比工作满意度对其离职倾向有更强的影响作用。     

Examining Employee—Service Personality Congruence

Abstract

Recent research indicates that service personality, conceptualized as the set of human characteristics associated with the service firm, plays an important role in services marketing. Research further indicates that the congruence between customer personality and service personality influences important outcome variables. Specifically, customer-service personality congruence has been shown to influence service quality perceptions, subjective disconfirmation, and word of mouth intentions. The current study extends this line of research by considering how employee-service personality congruence (ESPC) influences job outcome variables including service delivery, job satisfaction, intentions to leave, and organizational commitment. Empirical data, gathered from a sample of financial services employees, support hypothesized relationships between ESPC and these outcome variables. Furthermore, personality traits from the Five-Factor Model of personality (Costa & McCrae, 1992) are shown to play an important role in ESPC perceptions. Managerial implications and directions for future research are discussed.