Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism

Based on how tourists interpret the destination experience and on attachment theory, this study investigates the influencing mechanism of tourists' happiness on revisit intention for traditional Chinese medicine (TCM) cultural tourism destinations. Three tourist samples confirm the three dimensions of tourists' happiness: positive emotions, engagement, and meaning. Two surveys were conducted to test the direct and indirect influence of tourists' happiness on revisit intention and the moderating role of tourists' health consciousness. The results show that tourists' happiness promotes memorable tourism experience and place attachment, in turn stimulating revisit intention. The results also support health consciousness as a significant moderator between happiness, place attachment, and revisit intention. The findings enrich theoretical understanding of tourists’ happiness and provide marketing and management advice for TCM cultural tourism destinations.     

Residents' Perceptions Toward the “Chinese Tourists' Wave” in Hong Kong: An Exploratory Study

Mainland China experienced an extraordinary progress in its economy in the past two decades which directly stimulates more outbound travels. Considering the geographical proximity and political ties between Hong Kong and Mainland China, the share of inbound tourists to Hong Kong has been, and will continuously be, largely occupied by Mainland Chinese tourists on an uprising basis. The phenomenon of the “Chinese tourists' wave”, operationalizing as the influx of tourists from Mainland China, has brought tremendous change on Hong Kong's tourism industry, economy and local community. It is, thus, of necessity to understand the perceptions and response toward this phenomenon from local residents' perspective as they are the stakeholders of local tourism. Drawing on the findings from three focus group interviews with 18 Hong Kong residents, three conventional dimensions, namely “Economic”, “Social-cultural” and “Environmental” were identified and discussed to demonstrate the local residents' perceptions toward the impact of “Chinese tourists' wave” phenomenon. Generally, residents tend to recognize the positive economic impacts as well as negative social–cultural and environmental impacts generated from this tourism phenomenon. The recommendations suggested in this study also serve as a reference for tourism authorities concerned to redress the existing problems.     

Temporarily returning to an ideal life: Research on Chinese rural tourists' home experience

Home and away’ makes up a fundamental dichotomy during journeys. However, the knowledge of tourists' home experiences is limited. This study investigates Chinese rural tourists' home experiences to extend home research to more general tourism patterns and short-term tourist groups. Adopting a qualitative method to collect tourists' home experience data with the help of pictures that they prepared in advance, the study found that home experiences are an important motivation for Chinese rural tourists. It was immersion in nature, connection with history, sense of ease in interpersonal relationships and engagement with the true self and inner freedom that provided rural tourists with home experiences. The home experiences are mainly inner feelings that manifest as identity awakenings and senses of belonging and are also a manner of dwelling in the world. Rural tourism destinations should pay more attention to the construction of homey surroundings to attract more itinerant urbanites to them.     

Exploring the links between destination attributes,quality of service experience and loyalty in emerging Mediterranean destinations

Since the publication of the “Experience Economy” work by Pine and Gilmore in 1999, understanding the increasing complexity of the customer experience within the customer journey in the tourism industry is a priority for researchers and destination management organizations. This study contributes to the extension of the Experience Economy in tourism research by examining the links between tourists' assessment of destination attributes, their perceived quality of the service experience and loyalty, in seven emerging Mediterranean destinations. To date, little research has explored the aforementioned aspects, even though the Mediterranean region is the leading tourism destination in the world. With a sample of 1365 Mediterranean tourists, the analysis reveals differences between tourists' perceptions in Northern and Southern Mediterranean destinations. In addition, empirical support to the proposed model proves the direct impact of both variables on loyalty. The study outlines implications to both practitioners and researchers.     

Does destination nostalgic advertising enhance tourists’ intentions to visit? The moderating role of destination type

This study investigates the impact of nostalgic advertising and perceived destination types on tourists using four experiments. Study 1a and Study 1b revealed that destination nostalgic advertising is more likely to evoke tourists' history sense and further trigger visit intention, while destination non-nostalgic advertising is more likely to evoke tourists' fashion sense and further trigger visit intention. Study 2a and Study 2b revealed that perceived destination type plays a moderating role in these effects. Nostalgic advertising in utilitarian destinations is more likely to evoke tourists' history sense and further trigger visit intentions, while non-nostalgic advertising in hedonic destinations is more likely to evoke tourists’ fashion sense and further enhance visit intentions. These findings have valuable implications for destination marketers seeking to develop effective marketing strategies.     

Development Characteristics and Implications of Mainland Chinese Outbound Tourism

This paper provides a thorough examination of the Mainland Chinese demand for outbound travel. It analyses the impacts of the Mainland Chinese outbound tourism market according to factors such as policy, economy and socio-political issues. The origins, destination perceptions and organization of Mainland Chinese outbound tourists are also explained, together with the negative impacts of tourism on Mainland Chinese travellers, travel agencies, national image and economic loss. Finally, the marketing policies for Mainland Chinese outbound tourism in travel agencies, government tourism offices and destinations are examined.     

Linking Travel Motivation,Tourist Self-Image and Destination Brand Personality

Abstract

Despite a growing body of work on destination branding, there has been little investigation of whether or not tourists attribute brand personality characteristics to tourism destinations and whether or not an emotional connection exists based on tourists' perceived self-image and the ‘brand personality’ of destinations. The aim of this study is to explore the links among four key constructs proposed for the destination branding and choice processtourist needs, destination brand personality, self-congruity, and intentions to visit and satisfaction with a visit. The results indicate that where tourists can make an association between a destination and a destination brand personality, and where this association is consistent with their desired holiday experience, a high level of congruity will exist between the tourists' self-image and their perceptions of the destination. In turn this self-congruity was related to satisfaction with a visit to the destination but not to intention to travel to the destination.     

Commercial hospitality in destination experiences: McDonald's and tourists' consumption of space

This paper examines the multiple roles that globalised, branded spaces of hospitality can play in tourists' experiences in destinations. It is argued that previous studies have not considered adequately how such commercial hospitality services and spaces interact with and influence tourists' experiences of places. Drawing on a netnographic analysis of online discussions of McDonald's, this study explores how tourists perceive these hospitality venues, and how they use them to engage with foreign destinations and negotiate the ‘work of tourism’. The data show how tourists (re)construct their identities through reflections on consuming McDonald's. The data also demonstrate that tourists critically evaluate discourses of authenticity and the (in)authenticity of consuming McDonald's. The paper concludes by discussing the implications for the marketing and management of McDonald's and similar branded commercial hospitality venues, the marketing and management of destinations, and it outlines avenues for further research.     

Tourist self-presentation and diet regulations

This study examines tourists' dietary behavioral changes associated with how they are concerned with self-presentation. A within-subject mediation analysis reveals that tourists' self-presentational concerns can influence their diet regulations. Such concerns tend to be lower in the destination environment than in the familiar home setting. Thus, tourists at their destinations engage less frequently in diet regulations for self-presentational purposes. Key findings suggest that, although the effects of tourism on health are multifaceted, the products and services offered by hospitality organizations and businesses in the tourism system may negatively affect tourists' health owing to the relief of diet regulation and other health-related self-presentational concerns that are strongly present at home.     

Attributes that influence the evaluation of travel dining experience: When East meets West

Many destination marketers have utilized gastronomy as a source of new products and activities to attract tourists. Despite the substantial rise in the Chinese outbound market, very little is known about how Chinese tourists evaluate their travel dining experiences. By using narrative analysis, this study examines attributes that may affect Chinese tourists' evaluation of their travel dining experiences. On-site participant observation and focus group interviews were conducted, respectively, with Mainland Chinese, Taiwanese, and Hong Kong group tourists, while they were on holiday in Australia. A total of 15 attributes were identified, which were classified under the following six categories: tourists' own food culture, the contextual factor of the dining experience, variety and diversity of food, perception of the destination, service encounter, and tour guide's performance. The respective implications of the attributes on travel dining experience are also discussed.     

Travel motivation among cross border tourists: Case study of Langkawi

Research that focuses on regional tourists in Malaysia is scarce in literature. This study examined the influence of travel motivations; economic, nature, and cultural aspects on tourists' loyalty intention in the context of Langkawi Island, Malaysia. A total of 200 fully answered questionnaires were collected from ASEAN tourists on the island using the purposive sampling technique, and the data were analyzed using the structural equation modeling technique. The results confirmed that the ‘economic aspect’ and ‘nature aspect’ are important motivational factors affecting tourists' loyalty intention to revisit Langkawi. Although cultural aspect influences loyalty intention, its effect was weak. Managerial and marketing recommendations were made for tourism in Langkawi based on these findings.     

Ancient poetry in contemporary Chinese tourism

Classical poetry is an important part of Chinese culture. This study explores its roles in contemporary Chinese tourism based on participant observation of tourist destinations in the Three Gorges and surrounding area along the Yangtze River and content analysis of tourism guidebooks. Classical poetry is used to guide Chinese tourists in terms of what to gaze at and how to gaze. Specifically, first, poets and their poems create historical and cultural value for a place, which forms an essential foundation for its attractiveness as an object for Chinese tourists gaze. Second, poems may be used to enhance tourists' aesthetic appreciation of a landscape along the spatial and temporal dimensions, creating transcending poetic experiences. Such influence of classical poetry exemplifies the cultural continuity in China that should be well understood and considered in contemporary tourism. Implications in tourism development and marketing, aesthetic experience creation, environmental interpretation, and literary tourism are discussed.     

Service robots or human staff: How social crowding shapes tourist preferences

Service providers in tourism and hospitality are beginning to welcome robots as a customer service option. Given this trend, it is important to explore the factors driving tourists' willingness to adopt such new technology. This study focuses on the role of crowding, an environmental factor widely observed in destinations susceptible to over-tourism, in shaping tourists' willingness to adopt service robots. Based on one survey and two experiments, the present research demonstrates that a destination which is more (vs. less) crowded generally motivates tourists to favor robot-provided services rather than those from human staff. Furthermore, findings reveal that this pattern manifests because more (vs. less) social crowding reduces tourists’ motivation to interact with others, as evidenced by social withdrawal tendency.     

Service encounter failure,negative destination emotion and behavioral intention: An experimental study of taxi service

The relationship between transportation and tourism has not been fully explored in tourist research. The effects of transportation services at destinations, particularly with service encounter failures, on tourists' perceptions of the destinations and their behavioral intentions have not been considered. We examine taxis, a main form of tourist transportation, and assess how tourists evaluate the service encounter failures. Our sample of 308 residents in Hong Kong participated in an online experiment with a 2 × 2 between-subject experimental design. The results indicated that both dishonesty and inhospitality were regarded as attributes of taxi service failures and can contribute to tourists' negative emotions regarding destinations. The negative emotions were found to be a strong predictor of tourists' negative behavioral intentions, including their intentions to post negative online reviews and not to revisit. The implications are also discussed about managing transportation services such as taxis for destination marketing and management.     

A predictive model of tourist destinations based on tourists' comments and interests using text analytics

Data provided by tourists always benefit tourism managers and help them offer customized services, products and destinations to future travelers. This research investigates the effect of interests on Iranian outbound tourists, especially their selection of a destination and then, using text and data mining algorithms, it introduces a model to predict tourists' destinations based on their interests and travel backgrounds. In the current study, a dataset of 244,980 travels, consisting of 6661 people, was extracted from social media to discover the relationship between tourists' interests and travel destinations. Hence, it represents a model that is created using data and text mining from travel agencies to design their marketing plans by offering and advertising destinations to travelers with specific interest categories. The model has also shown promising accuracy and interesting results for the future tourist destination data and text analysis.     

Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics,China

This study identifies implications of dark tourism and describes how tourists and destinations, which are principal collateral cores, define what constitutes “dark” travel. The study also examines the dimensions of dark tourism motivation and experience and finds that the former partly affects the latter. The exploratory factor analysis and confirmatory factor analysis aimed to examine why tourists approach and engage with disaster sites and how such experiences may affect tourists motivation and emotional reaction. It is the first paper that applies structural equation modelling to dark tourism research. We focus on the causal relationships between dimensions of motivation and experience, and the relationship that the emotional reactions effect on tourist experiences. We find that the curious visitors are likely to engage cognitively by learning about the incident or related issues and tourists' emotional reaction to the “dark” space influence more heavily emotional tourist experiences than cognitive experiences do.     

Reflecting the convergence or divergence of Chinese outbound solo travellers based on the stimulus-organism-response model: A gender comparison perspective

Solo travel has grown as a significant segment in the tourism market, and outbound travel for solo travel is also increasing. However, the phenomenon remains anecdotal and lacks academic investigation. Therefore, based on of the stimulus-organism-response (SOR) model and focusing on Chinese solo tourists in the outbound travel market, the current study aims to examine the relationships among cultural distance, emotional solidarity and perceived safety and their effect on both solo male and female tourists' behavioural intentions. The similarities of solo travellers and their gender differences are prioritized in the findings, which sheds light on destination practitioners taking measures to serve the solo tourism market considering tourists' gender.     

Tourism destination decisions: the impact of risk aversion and prior experience

This study broadly explores the impact of risk aversion on tourists' destination decisions and, in particular, explores for differences in individuals' leisure and medical tourism destination decisions. The results of this study indicate that risk aversion significantly distinguishes tourists' destination decisions in both leisure and medical tourism in Indonesia, but not in Singapore. All risk-averse groups are less likely to visit Indonesia than Singapore for leisure and medical purposes. By contrast, all risk-averse groups are likely to visit Singapore for leisure purposes, although they remain unlikely to travel to Singapore for medical tourism. In addition, the study found that the impact of prior experience on the likelihood that the two risk-averse groups will travel to Indonesia and Singapore for leisure was significant. Conversely, the effects of prior experience on medical tourism generally do not significantly differ between the two countries.     

A proposed measurement scale for mixed-images destinations and its interrelationships with destination loyalty and travel experience

The purpose of this study is threefold; to develop a destination image scale for mixed-images destinations; to investigate its impact on destination loyalty between first-time and repeat tourists; and to explore the moderating role of tourist's travel experiences in the relationship between destination image and destination loyalty. Data were collected based on a quota sample from 400 international tourists in Egypt and were analyzed using exploratory factor analyses, confirmatory factor analysis, structural equation modeling, and multi-group analysis. The results show that the proposed destination image scale has good reliability, validity, and predictability. It also supports the argument that tourists' cognitive and affective evaluations of the destination have significant effects on destinations' overall image. Additionally, while all destination image components have a significant impact on destination loyalty, those effects are significantly higher for repeat tourists than for first-time tourists. Finally, the study highlighted many practical implications for tourism marketers.