Workplace Innovations and Employee Outcomes: Evidence from Finland

In the recent literature on workplace innovations, two competing views stand out. One strand of literature emphasizes positive outcomes for employees in the form of increased discretion, improved job security, and enhanced job satisfaction. In turn, critics argue that workplace innovations lead to increased job intensity and mental strain, and compromise job security. We address these issues by using a representative data set on individual employees from Finland. Our results indicate that workplace innovations are mainly associated with beneficial outcomes for employees. They are consistent with the view that institutional features of the Finnish labor market may mediate the outcomes.     

员工留职意愿研究——职业及工作满意度视角

本文通过实证研究探讨员工留职意愿的影响因素,具体分析了职业满意度、工作满意度及留职意愿之间的关系。研究采用问卷调查方式获得数据并进行分析,结果表明:员工的职业满意度和工作满意度是不同的两个变量,二者之间存在显著的正相关关系。职业满意度及工作满意度均和留职意愿存在显著的正相关关系,工作满意度对留职意愿具有正向预测作用。     

Motivational Drivers of Extensive Work Effort: Are Long Hours Always Detrimental to Well-being?

Is extensive work effort always detrimental to professionals’ well-being? We argue that the link between extensive work effort and well-being depends on the reasons why professionals work extended hours. Drawing on self-determination theory and data from an international consultancy firm, we show that extrinsically driven work effort is negatively related to well-being, while intrinsically driven work effort is positively related to well-being. A reinforcing effect seems to exist between the two types of motivators, revealing that intrinsically driven work effort has both a direct and an indirect link to well-being, mitigating the downsides of extrinsically driven work effort.     

The link between computer use and job satisfaction: The mediating role of job tasks and task discretion

This study focuses on the consequences of the use of computerized work equipment (hereafter: computer use) on the content and quality of work. It investigates, first, the relationship between computer use and both job tasks and task discretion and, second, their mediating role for the relationship between computer use and job satisfaction. With our German-UK comparison, we contribute to the long-standing debate on the upskilling/de-skilling nature of the use of technology and its repercussions on the quality of work. We analyse data from the Skills and Employment Surveys for the UK and the BIBB/BAuA Employment Surveys for Germany using structural equation modelling. In line with the literature on routine-biased technological change, we show that computers are complementary to the performance of less routine and more abstract cognitive tasks and that this relationship is conducive to a higher level of task discretion and job satisfaction in both countries. Accounting for differences in job tasks performed, we find a negative direct effect of computer use on both task discretion and job satisfaction in the United Kingdom but not in Germany. Our results indicate that the ultimate effect of computer use on both task discretion and job satisfaction depends on the institutional contexts in which technology is introduced.     

Designing flexible work practices for job satisfaction: the relation between job characteristics and work disaggregation in different types of work arrangements

The literature on flexible work practices has not yet evaluated in detail how the characteristics of a job affect job satisfaction. This study makes a distinction between two types of flexible work practices according to their aims: the accommodation of employees’ personal lives (employment practice) and the operational reasons of a firm (work practice). Based on this distinction, we studied how the characteristics of a job, which reflect the use of ICT to support the spatial disaggregation of business processes, influence the relationship between the two types of flexible work practices and job satisfaction. We show, through a survey conducted on 987 workers, that the characteristics of a job that favour work disaggregation positively moderate the influence of flexible work as a work practice on job satisfaction, but they do not moderate the influence of flexible work as an employment practice. The implications for managers, workers and scholars are discussed.     

Who Benefits from Teams? Comparing Workers,Supervisors, and Managers

This article offers a political explanation for the diffusion and sustainability of team-based work systems by examining the differential outcomes of team structures for 1200 workers, supervisors, and middle managers in a large unionized telecommunications company. Regression analyses show that participation in self-managed teams is associated with significantly higher levels of perceived discretion, employment security, and satisfaction for workers and the opposite for supervisors. Middle managers who initiate team innovations report higher employment security but otherwise are not significantly different from their counterparts who are not involved in innovations. By contrast, there are no significant outcomes for employees associated with their participation in off-line problem-solving teams.     

Assessing the growth of remote working and its consequences for effort,well‐being and work‐life balance

This article critically assesses the assumption that more and more work is being detached from place and that this is a ‘win‐win’ for both employers and employees. Based on an analysis of official labour market data, it finds that only one‐third of the increase in remote working can be explained by compositional factors such as movement to the knowledge economy, the growth in flexible employment and organisational responses to the changing demographic make‐up of the employed labour force. This suggests that the detachment of work from place is a growing trend. This article also shows that while remote working is associated with higher organisational commitment, job satisfaction and job‐related well‐being, these benefits come at the cost of work intensification and a greater inability to switch off.     

Why Do Employers Give Discretion? Family Versus Performance Concerns

Using a large data set of Western European employees, I examine two sets of reasons behind employers' decisions to give discretion: performance concerns (firms give discretion in order to improve performance) and family concerns (firms wish to improve the employees' work–family balance). I find more support for the former than for the latter. Discretion is positively related to the use of "high-performance" work practices and to employee position and ability, and is smaller in larger establishments, which suggests that loss of control matters to employers. Evidence about family concerns is less compelling. Female participation in the labor force has a positive effect on discretion over work schedules, but women have less discretion than men, and employees with small children do not have more discretion than other employees. Large and governmental organizations, which are expected to care more about work–family balance, do not offer more discretion over work schedules than other types of organizations.     

On the relationship between implicit attitudes and counterproductive work behaviors

We used the Implicit Association Test (IAT) to assess employees’ implicit attitudes towards counterproductive work behaviors (CWBs) and contrasted employees’ explicit attitudes with their implicit attitudes towards those behaviors. We hypothesized that employees’ implicit attitudes would predict employees’ self-rating and supervisory rating of CWB. Data from 74 employees in a large retail store confirmed the hypotheses. This paper concludes with a discussion of the implications of the study.     

An Investigation of National Trends in Job Satisfaction in Britain and Germany

Trends in job satisfaction in Britain and Germany are described, and potential explanations investigated. Contrary to what might be expected from popular commentary, changing job insecurity does not explain the fall in job satisfaction in either country. It is found that intensification of work effort and declining task discretion account for the fall in job satisfaction in Britain. In Germany there was a modest fall in the proportion of people working the number of hours that they wanted to. However, while working too many or too few hours is a significant source of job dissatisfaction, the changes were too small to account for the fall in job satisfaction.     

From annual ritual to daily routine: continuous performance management and its consequences for employment security

Management control in the workplace ultimately rests on the power to dismiss employees who are deemed to be underperforming. This article examines a more recent trend away from annual appraisal and towards continual monitoring and review. Based on a study of specialist proprietary performance management (PM) software packages and interviews with the consultants who market them, the contention is that these developments are driven by the need to control dismissal. In the case of the UK, we argue that the adoption of PM systems needs to be understood as a means of ‘retiring’ older workers who might otherwise remain in employment. The systems studied here draw on a range of data, allowing managers considerable discretion in how this evidence is used. Specifically, by dispensing with explicit ranking methods, these systems suggest a new employer confidence in the use of subjective evidence.     

What Makes Workers Happy? Anticipated Rewards and Job Satisfaction

Using data collected from over 9400 employees in Armenia, Kazakhstan, Kyrgyzstan, Russia, and Serbia, across a wide variety of workplaces and sectors, we identify the extrinsic and intrinsic rewards that workers desire and expectations of receiving these rewards. We use ordered probit regression analysis to evaluate the association between anticipated rewards and job satisfaction, hypothesizing that reward desirability matters most for extrinsic rewards linked to numeric values. Data strongly support our hypothesis in the case of expected job security; limited support is found in the case of expected promotion. For non‐numeric extrinsic and intrinsic rewards, a strong positive link between job satisfaction and the reward variables often is observed, even if the expected reward is not highly desired. While own earnings typically are positively linked to job satisfaction, peers' earnings may be positively (Kazakhstan, Armenia, Russia) or negatively (Krygyzstan, Serbia) linked to job satisfaction, but not always statistically significant.     

Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work

This study investigates the relationship between emotional display rule perceptions and job performance. Building on theories of emotional labor and ego-depletion, we cast employees’ positive and negative affective states at work as crucial moderators. Results obtained in a sample of 245 frontline service employees and their 63 immediate supervisors from a retail firm in China demonstrate that display rule perceptions were positively related with task and contextual performance among employees experiencing little positive affective states at work, but not among employees experiencing highly positive affect. Moreover, display rule perceptions were positively associated with one aspect of contextual performance (voluntary learning) among employees with little negative affect, whereas highly negative affect buffered this linkage. Taken together, this study highlights performance consequences of employees’ display rule perceptions and uncovers key boundary conditions for these relationships.     

Job Satisfaction in Britain

Little recent empirical work in economics or industrial relations has examined job satisfaction, despite its demonstrated correlation with labour market behaviour such as quits, absenteeism and productivity. This paper uses information from a study of 5000 British employees to investigate the relationship between three measures of job satisfaction and a wide range of individual and job characteristics. Notably, men, workers in their thirties, the well-educated, those working longer hours and workers in larger establishments have lower levels of job satisfaction. The estimated job satisfaction equations are used to calculate a measure of the shadow wage and to provide some evidence that is consistent with the existence of non-compensating differentials in the industry and occupational wage structure.     

The Impact of Innovative Culture on Individual Employees: The Moderating Role of Market Information Sharing

Current innovation literature provides a very limited understanding of the potential impacts of innovative culture on employees. Building on resource‐based view theory, the authors investigate theoretically and empirically how a perceived innovative culture can be a building block for a firm's competitive resource and advantage by creating superior employee‐level outcomes and how a market information‐sharing process may moderate these effects. The authors identify three distinct types of individual‐level outcomes stemming from an innovative culture. The three outcome variables—job satisfaction, organizational dynamism perception, and firm performance perception—reflect employees’ psychological and cognitive reactions to the process of creating organizational innovation and innovative culture. The authors collect survey data from 3960 individual employees in China. Their findings first show that a perceived innovative culture significantly and positively affects employees’ job satisfaction and perceptions of organizational dynamism and firm performance. Moreover, organizational dynamism perception plays an important mediating role among three employee‐level outcomes by converting job satisfaction into firm performance perception. The authors also find support for the direct, positive effect of a perceived market information‐sharing process on job satisfaction but not on perceptions of organizational dynamism and firm performance. Most importantly, their findings on the significant moderating role of a market information‐sharing system contribute to innovation theory by emphasizing the importance of the innovation/marketing interface: bundling market information sharing and innovative culture together enhances employees’ positive attitudes and perceptions. This result also suggests that examining only the direct effects of innovative culture and market information sharing may lead to incorrect conclusions as to how to manage the cultural infusion process: the market information‐sharing process shows only a weak effect on job satisfaction and no effect on perceptions of organizational dynamism or firm performance. Organizational designs should ensure simultaneous consideration of both variables in the cultural transformation process to enhance employees’ derived benefits in the process of creating an innovative culture. We offer a new insight: a perceived market information‐sharing process may strengthen the effect of an innovative culture on employees’ job satisfaction and organizational dynamism perception, while it may weaken the effect of an innovative culture on firm performance perception. This more nuanced view of market information sharing in the cultural infusion process presents new wisdom and calls for further studies in entrepreneurial innovation.     

The effects of incentives and personality on salesperson's customer orientation

Numerous strategies for increasing customer orientation of salespeople, including customer satisfaction-based incentives and selective recruiting, have been suggested; however, little is known about their effectiveness. This study replicates and extends findings from two previous studies by testing the effects of customer and sales volume-based compensation and personality characteristics on the customer orientation of salespeople. Customer satisfaction incentives and salespeople's level of empathy were positively related to customer orientation. Sales volume incentives and job tenure were negatively related to customer orientation. Empathy moderated the effect of customer satisfaction and sales volume incentives on customer orientation. A discussion of the findings, managerial implications, and suggestions for future research are all presented.     

The combined effects of positive and negative affect on job satisfaction and counterproductive work behavior

Management researchers have paid more attention to the role of affect in the workplace in the last two to three decades. While it is clear that positive affect (PA) and negative affect (NA) should be associated with positive and negative employee attitudes and behaviors, respectively, we know little about their combined effects. In this study, we provide preliminary evidence concerning the potential complexity of the interplay between PA and NA in affecting job satisfaction and counterproductive work behaviors (CWB). Results of polynomial regression analyses from a sample of 216 employees showed that congruence of PA and NA at high level leads to the higher level of job satisfaction and CWB than they are congruent at low level. For incongruence situations, PA higher than NA leads to higher level of job satisfaction and a lower level of CWB than when NA is higher than PA. Theoretical implications, limitations and future directions are discussed.

     

The Effect of Computer Use on Work Discretion and Work Intensity: Evidence from Europe

This article studies changes in computer use and work discretion and intensity in the EU-15 between 1995 and 2015. We document that while the proportion of workers using computers has increased from 40 per cent to more than 60 per cent, there remain significant differences between countries even within the same occupations. Several countries have seen a significant increase in computer use even in low-skilled occupations generally assumed to be less affected by technology. Overall, the great increase in computer use between 1995 and 2015 coincided with a period of modest deterioration of job quality in the EU-15 as a whole, as work discretion declined for most occupational and educational groups, while work intensity increased slightly for most of them. Our OLS results exploiting variation within country-occupation cells point to a sizeable positive effect of computer use on work discretion, but to no effect on work intensity. Our instrumental variable estimates point to an even more benign effect of computer use on job quality as measured by work discretion and work intensity. Hence, the results suggest that the (moderate) deterioration in the quality of work observed in the EU-15 between 1995 and 2015 has occurred despite the spread of computers, rather than because of them.     

What drives post-adoption usage? Investigating the negative and positive antecedents of disruptive technology continuous adoption intentions

This article focuses on the pre-adoption antecedents of disruptive technology continuous adoption intentions at the firm level. Understanding how to make a quality adoption decision, as measured by the firm's satisfaction and intention to continue using the technology after the initial adoption phase, is of critical importance for a buying manager. Given this challenge, a model for disruptive technology continuous adoption intention is proposed that considers the following: pre-adoption interorganizational trust, mimetic competitor pressures, normative supplier pressures, efficiency motives, searching efforts, and post-adoption satisfaction. This model was tested using survey results from 211 recent purchasing managers of a cloud computing service, an emerging disruptive technology. Interestingly, normative pressures from supplying firms prior to adoption led to lower user satisfaction and, consequently, lower intentions to continue adopting and using the technology. Moreover, these pressures were driven by pre-adoption levels of interorganizational trust and mimetic pressures from competitors. Potential adopting managers of a disruptive technology should instead be driven by efficiency-oriented motives and actually aim to increase their searching efforts in order to better understand the disruptive technology prior to adoption. These findings add to prior literature demonstrating the complex interplay of external pressures and internal motives on technology adoption strategies.