Whose voice is heard? The influence of user-generated versus company-generated content on consumer scepticism towards CSR

ABSTRACT

Social media is increasingly used to communicate corporate social responsibility (CSR). Stakeholders respond to CSR messages with user-generated content (UGC), signalling approval or disapproval, potentially shaping consumers’ perceived legitimacy and scepticism towards CSR. Few studies have explored how UGC shapes these consumer responses. In the context of the UK food retail industry, this study explored what makes UGC more or less believed than company-generated CSR communication on social media. Through qualitative inquiry, the study identified that unique characteristics of social media, such as system-generated cues, lead UGC to be more believed than company-generated content, shaping perceived legitimacy. The study indicates the risks of communicating CSR through social media may be greater than previously suggested. It identifies recipient-related conditions under which these risks can be minimised.     

Retail employee guardianship behaviour: A phenomenological investigation

Supermarkets suffer significant losses as a consequence of shoplifting. Amongst the existing electronic and manual surveillance measures for retail crime management, the role of employees in preventing or controlling retail crime has not been systematically addressed within the extant literature. This paper contributes to addressing this gap by examining how employers’ corporate social responsibility (CSR) involvement influences employee proclivity towards guardianship behaviour in shoplifting prevention. A phenomenological approach is adopted comprising semi-structured interviews of twenty-nine shop-floor employees of two national supermarket chains within a cosmopolitan city of New Zealand. Findings strongly support the suggestion that employee perceptions of employer internal and external CSR may shape their feelings of organisational attachment, resulting in employee guardianship behaviour that manifests in in-store shoplifting prevention. Further, from a societal perspective, this study suggests that a reduction in retail crime contributes towards positive relationships among key stakeholders such as supermarkets, their employees, and society at large based on the social, environmental, and employee welfare practices of supermarkets.     

Formally shaming white-collar criminals

The dust has settled, and the 2001-2002 corporate scandals are in the rearview mirror for most executives and managers. There is, however, still an upward trend in white-collar crime, which can negatively affect everything from investor confidence, to stockholder embarrassment, to the degree to which the public views the firm's social responsibility and reputation. We find that formal shaming sanctions are slowly being added to the traditional punishment options of fines and incarceration for convicted white-collar offenders. Sentencing judges, courts, legislatures, convicted criminals, and the public have little understanding of the deterrence impact, if any, of shaming sanctions. This article attempts to clarify what shaming sanctions are, why white-collar personnel should become more familiar with the array of shaming punishments being utilized, and how shaming sanctions are being used to deal with white-collar offenders.     

严查行贿犯罪之实体进路

行贿直接诱发受贿．是腐败产生的温床,严查行贿犯罪是当前我国遏制腐败的必然要求。从实体法上解决查处行贿犯罪面临的“瓶颈”问题是刑法本身的社会性、刑事程序的僵化性、配套法律的欠缺性和国际条约的普适性之必然选择。为此,我们应该围绕严查的标准和需求,检视现行实体法存在的诸多不足,在此基础上,从罪与刑两个方面共同着力,既要严密法网,扩大行为犯罪化,加大追诉力度,又要疏缓刑罚,实现犯罪轻刑化,增加侦破几率．以此切实达到严查行贿犯罪之目的。     

Preventing shoplifting: Exploring online comments to propose a model

In recent years, the marketing literature has expended considerable effort to understand and theorize consumer misbehavior. However, scant research theoretically explores shoplifting. This is surprising, as currently, the annual cost of shoplifting is close to $50 billion in the United States. Utilizing a mixed-methods approach, we conduct two studies. Study 1 is a qualitative content analysis of online consumer discussions with regard to shoplifting. Study 2 is an empirical examination that uses a US national sample of n = 1,001 consumers; it is designed to test specific hypotheses regarding antecedents to consumers’ intentions to shoplift using an interdisciplinary theoretical framework from criminology, psychology, and marketing. The model integrates research from these different disciplines to improve our understanding of shoplifting by offering avenues to tackle it that supersede traditional security measures in retail. The integrated conceptual framework extends the theory of planned behavior and routine activity theory in understanding the behavioral intentions behind shoplifting. The results show that the suitability of shoplifting targets, offender motivation, and the absence of capable guardians affect potential offenders’ attitudes, subjective norms, and confidence in their ability to shoplift, which, in turn, all influence the intention to shoplift. The results contribute to our understanding of shoplifting and provide implications for retail practitioners over and above merely augmenting store security.     

Extremely thin models in print ads: The dark sides

To appeal to consumers as social beings, advertisers include social settings and human images in commercial messages. Extant empirical research shows that thin models are perceived as more attractive and that the use of attractive models results in higher ad effectiveness. However, this study offers empirical evidence of ‘dark sides’ of extremely thin models, such that they harm advertising performance. The negative effects of extremely thin models stem from their influence on consumers' psychological well-being, as well as their ethical judgements of the advertisement. Respondents in this study also regard an extremely thin model as less attractive than a more average model. These results suggest that organizations should reconsider the portrayal of extremely thin models in their promotional messages and, more generally, consider consumer ethics when developing marketing communication messages.     

Problems and challenges in social marketing

This article reviews the problems that arise when general marketing principles are applied to social programs. Social marketing is conceptualized as the design, implementation, and control of programs seeking to increase the acceptability of a social ideal or practice in a target group. These problems can occur in 8 basic decision-making areas: market analysis, market segmentation, product strategy development, pricing strategy development, channel strategy development, communications strategy development, organizational design and planning, and evaluation. Social marketers find that they have less good secondary data about their consumers, more problems obtaining valid and reliable measures of relevant variables, more difficulty sorting out the relative influence of determinants of consumer behavior, and more problems getting consumer research funded than marketers in the commercial sector. They tend to have less flexibility in shaping their products and more difficulty formulating product concepts. Problems associated with establishing, utilizing, and controlling distribution channels comprise another major difference between social and more conventional forms of marketing. Social marketers also find that their communications options are somewhat limited as a result of problems associated with use of paid advertisements, pressures not to use certain types of appeals in their messages, and the need to communicate large amounts of information in their messages. Moreover, social marketers must function in organizations where marketing activities are poorly understood, underappreciated, and inappropriately located. Finally, they face problems trying to define effectiveness measures or estimating the contribution their program has made toward the achievement of certain objectives. If all these problems are anticipated and handled creatively, social marketing efforts can succeed.     

The effects of acculturation on Hispanic Americans' perceptions of shoplifting

Retailers face many issues, some brought by immigration, such as managing and/or appealing to an increasingly diverse population and employees, and other factors such as shoplifting, the prevalence of which continues to grow worldwide. Adoption of the host culture, or acculturation, varies across immigrant groups, increasing the challenge of managing or appealing to ethnic groups. To this end, the aim of this study was to develop and test a framework for investigating perceptions of shoplifting and the effects of acculturation on these perceptions. To test the framework, we surveyed a panel of 651 Hispanic Americans and tested the hypotheses using partial least squares structural equation modelling. The study results indicate that as acculturation decreased, the Hispanics in this study perceived a greater possibility of shoplifting, which might have made them more watchful to prevent shoplifting than did the acculturated Hispanics. As retailers' labor forces and consumers become more diverse, it is recommended that retailers train their employees to be more aware of shoplifting possibilities while maintaining a welcoming and friendly retailing environment.     

对国际卡特尔的有效惩罚额度研究

对国际卡特尔行为实施有效威慑的一个关键问题是如何确立惩罚额度。本文认为，无论是以美国为代表的3倍损失赔偿，还是以欧盟为代表的单倍损失赔偿，都不是合理的惩罚标准。对国际卡特尔的合理的惩罚额度应使卡特尔成员承担其非法行为所带来的全部社会成本，包括国际卡特尔的超高定价、社会净损失、调查诉讼成本以及监禁成本。     

Fear appeals and coping appeals for health product promotion: Impulsive purchasing or psychological distancing?

The prevalence of online health communities (OHCs) motivates health product companies to manipulate persuasion-based marketing strategies, including fear appeals and coping appeals, to promote health products. However, whether such a practice is effective remains unclear. Respondents may either impulsively purchase the recommended health products or simply distance themselves psychologically from the information. Building on protection motivation theory (PMT), this study uncovers the mechanisms behind these two coping responses to persuasive messages, namely, the impulsive purchasing and psychological distancing of OHC users. Correspondingly, we evaluated 366 valid questionnaires, and the results reveal that (1) when encountering fear appeals, perceived health threat can evoke cyberchondria, leading to psychological distancing; and (2) when encountering coping appeals, perceived response efficacy leads to product affection, fostering impulsive purchasing. This study provides new insights into the effects of persuasive messages for health product promotion in social commerce. Marketers should design appropriate persuasive messages to foster impulsive purchasing by generating individuals’ product affection and avoiding cyberchondria.     

An Analysis of Consumer Complaints about Social Marketing Advertisements in Australia and New Zealand

While social marketers are rarely targeted in discussions of the ethics of advertising, we are increasingly becoming aware of the importance of ensuring that social marketing messages are developed and conveyed in an ethical fashion. The article reviews complaints made by members of the general public in Australia and New Zealand to the advertising regulatory bodies in those two countries for the five years 2000–2004; examining the number, type, and nature of these complaints – including the categories of advertising, and the types of appeals, which generate complaints from the general public in both countries. We find that, as for commercial advertising, there is a need for further research to explore “community standards” in relation to social marketing messages; and that there is a clear need for social marketers to consider consumer attitudes towards advertising when developing communication strategies and messages.     

Understanding Non-Profit and For-Profit Social Marketing on Social Media: The Case of Anti-Texting While Driving

Previous studies suggest that consumers tend to infer more negative motives of for-profit sponsorship on social cause than to non-profits. The current study is aimed at identifying potential effective strategies for for-profit organizations to engage in social marketing efforts. Results showed that participants expressed lower texting while driving intentions when the message was initiated by a non-profit than a for-profit organization. For-profit messages were more likely to elicit desirable persuasive effects if their business offering was congruent with the social cause. Participants' intentions to interact with promotion messages on social media predicted their offline behavioral intentions regarding the promoted behaviors.     

Rethinking the boundaries of social marketing: Activism or advertising?

In some areas of public health concern, corporate marketing activities may negate social marketing messages targeting individuals. Traditional social marketing campaigns may be ineffective when commercial marketing activities create an environment that encourages and maintains unhealthy behaviors. This article explores the role of social marketing in these instances.     

The interaction of message frames and reference points in prosocial persuasive appeals

This research seeks to reconcile inconsistent results obtained in prior framing research in prosocial persuasion contexts by proposing that the reference point (self or self‐other) invoked in a persuasive appeal moderates the impact of a particular message frame (positive or negative) on attitudes and behavioral intentions. Two experiments were conducted in which frame and reference point were manipulated in persuasive messages promoting either recycling or prevention of HPV, a sexually transmitted disease. The results indicate that in persuasive social contexts, negative frames may be most persuasive with self‐referencing appeals while positive frames work best when benefits to self as well as others are emphasized. This suggests that developers of prosocial communications should be cognizant of both the message frame and the reference point invoked in these messages in order to have maximum persuasion impact. © 2007 Wiley Periodicals, Inc.     

Making healthy eating messages more effective: combining integrated marketing communication with the behaviour ecological model

Encouraging healthy living involves a complex set of factors that interact with each other. Effective social communication strategies and conceptual models are needed in order to plan and maintain a desired level of societal change. More understanding is needed as to how different levels of society are affected by social communication messages. This paper examines how a social marketing strategy should be targeted in order to maximize societal change. In this paper the Multi‐levelled/Multimedia Model of Social Change is presented. This amalgamates integrated marketing communication principles and the Behavioural Ecological Model. It provides a basis for understanding how consistent messages and methods of communication affect long‐term behavioural or attitudinal change at the individual and societal levels.     

财务管理学研究要借鉴社会心理学

财务管理实践与人们的社会心理密切相关。财务管理研究者要关注社会心理学,因为两者的研究对象、影响变量许多是相同的。财务管理学关注社会心理可以提高财务管理的价值和效用,可以使财务决策更加人性化、财务治理更加科学化,避免财务管理情绪化,提高财务谈判成功的概率。     

How brand-cause fit shapes real world advertising messages: a qualitative exploration of ‘femvertising’

Abstract

Brand-cause fit, the concept that a brand and a social issue ‘pair’ together conceptually, has been a topic of great interest yet it is not fully understood due to inconsistent findings and limited theoretical development. In this study, we take a different approach to understanding brand-cause fit to explore how and in what ways ‘fit’ shapes advertising message strategies. A growing trend in advertising is ‘brand responsibility’, wherein a brand aligns itself with a social issue. A prominent focus of these messages is gender equality, namely, female empowerment. Advertisers utilize ‘femvertisements’ to emphasize their support of women. The motive behind this work is often called into question, given brands’ inherent desire to sell products. Advertisers should consider how brands ‘fit’ with specific social issues. Through a qualitative analysis of advertisements that received an award for femvertising, this study sheds light on the differences in message themes between brands with high versus low brand-cause fit, specifically target audience brand-cause fit, in an effort to further this literature and advertising practice. Five key messaging themes are elucidated among high-fit brands (overt femininity, fixing the self, being a girl is a hardship, actors on set, and let’s talk about it) and four themes among low-fit brands (low femininity, breaking stereotypes, reminders that women and men do the same activities, and getting men on board); which shape how women are depicted, the overall brand message, and the overall social issue message. Indeed, fit should be considered beyond simple high/low congruence. Implications for advertising practitioners and researchers are discussed.     

Social Consumer Neuroscience: Neurophysiological Measures of Advertising Effectiveness in a Social Context

The application of neurophysiological methods to study the effects of advertising on consumer purchase behavior has seen an enormous growth in recent years. However, little is known about the role social settings have on shaping the human brain during the processing of advertising stimuli. To address this issue, we first review previous key findings of neuroscience research on advertising effectiveness. Next, we discuss traditional advertising research into the effects social context has on the way consumers experience advertising messages and explain why marketers, who aim to predict advertising effectiveness, should place participants in social settings, in addition to the traditional ways of studying consumer brain responses to advertising in social isolation. This article contributes to the literature by offering advertising researchers a series of research agendas on the key indicators of advertising effectiveness (attention, emotion, memory, and preference). It aims to improve understanding of the impact social context has on consumers' neurophysiological responses to advertising messages.     

Mitigating panic buying behavior in the epidemic: An evolutionary game perspective

The panic buying behavior under public health emergencies will lead to many adverse consequences, such as material waste, price fluctuation and uneven distribution of epidemic prevention materials, which will pose a threat to the social stability and economic development. In this paper, we construct a tripartite game model to explore the strategic choices of the public, merchants and the government in order to effectively respond to the panic buying behavior in the epidemic. The results demonstrate that: (1) Eight evolutionary stable strategies emerge in the panic buying events. The worst scenario can be improved by adjusting some relevant parameters. (2) The probability of the public choosing the strategy of “not involving in panic buying” depends on the potential benefits and losses of snapping up, rather than the extent of price rising. (3) The probability of merchants choosing the strategy of “not bid up price” depends on the intangible benefits. (4) The probability of the government choosing the strategy of “active supervision” depends on the supervision costs and government credibility, rather than the amount of fines. In addition, strategic suggestions to mitigate panic buying behavior are put forward from the perspective of each stakeholder.