Convinced,ambivalent or annoyed: Tyrolean ski tourism stakeholders and their perceptions of climate change

Its focus on snow-dependent activities makes Alpine winter tourism especially sensitive to climate change. Stakeholder risk perceptions are a key factor in adaptation to climate change because they fundamentally drive or constrain stakeholder action. This paper examines climate change perceptions of winter tourism stakeholders in Tyrol (Austria). Using a qualitative approach, expert interviews were conducted. Four opinion categories reflecting different attitudes toward climate change issues were identified: convinced planners, annoyed deniers, ambivalent optimists, convinced wait-and-seers. Although the findings generally indicate a growing awareness of climate change, this awareness is mainly limited to perceiving the issue as a global phenomenon. Awareness of regional and branch-specific consequences of climate change that lead to a demand for action could not be identified. Current technical strategies, like snowmaking, are not primarily climate-induced. At present, coping with climate change is not a priority for risk management. The findings point out the importance of gaining and transferring knowledge of regional and branch-specific consequences of climate change in order to induce action at the destination level.     

The antecedents of digital collaboration through an enhanced digital platform for destination management: A micro-DMO perspective

While the tourism sector shifts towards digital transformation, Destination Management Organisations (DMOs) often struggle to adapt to their changing technological environment. This study explores the antecedents of digital collaboration and develops a framework for micro-DMOs to enhance effective destination management through digital technologies. An integrated sequential qualitative approach was adopted by conducting multi-phase interviews, in addition to designing and trialling a real-world trial digital platform. The research provides empirical evidence that digital collaboration is essential for micro-DMOs, necessitating them to transform their current “websites” into digital platforms which act as a hub for business stakeholders to actively be involved in. Antecedents of successful digital collaboration include mutuality, trust, control, and leadership which may be manifested differently from non-digital collaboration. Additionally, the study identifies three aspects for digital collaboration; marketing, networking and knowledge sharing that demands specific attention. Our results have theoretical, methodological, and practical implications for academia, industry and policymakers.     

Strategic coupling evolution and destination upgrading

This paper adopts the concepts of strategic coupling and upgrading—key notions in global production network theories—under an integrated evolutionary and relational economic geography approach. It aims to understand the role of trans-local networks in increasing the innovativeness of local firms and, as a consequence, in shaping the evolutionary path of a destination. Empirical evidence derives from interviews with key stakeholders, complemented with secondary data. In doing so, the paper examines the influence of alliances between local stakeholders and global intermediaries operating in the Russian market in a Catalan destination from 1994 to 2013. The nature and dynamics of the strategic coupling patterns identified—cooperative, mediated, self-interested, and captive—as well as their upgrading outcomes are discussed.     

Leverage points of tourism destination competitiveness dynamics

Tourism destination comprises a highly competitive and complex market. This paper integrates the principal factors of destination competitiveness into the Aggregated Model. Using the Analytic Hierarchy Process, it examines the impact of stakeholders' activities on the principal factors and related sub-factors. It identifies the factors which can be considerably influenced by stakeholders' activities and thus have the potential to become the leverage points of destination competitiveness. However, destination competitiveness is a multi-dimensional concept covering complex relations among the factors of competitiveness. The study exposes such relations by developing a systemic model. It identifies three leverage points that influence the highest number of interrelations in the model. Destination managers can use these points to improve destination competitiveness and its dynamics by focusing cooperation activities with local stakeholders on gathering data and conducting research, undertaking marketing activities, and creating the destination image.     

A destination-branding model: An empirical analysis based on stakeholders

The purpose of this study is to develop a destination-branding model based on stakeholders’ interests. It is subsequently applied to a tourist destination, namely Castilla-La Mancha (CLM), thereby creating an index that measures destination branding’s success based on similarities and differences among the different stakeholders. The index, called Success Index of Triple-Diamonds (SITD), provides an empirical evaluation of the destination brand’s degree of success and confirms the existence of differences among stakeholders. The current study offers useful information for developing strategy on the part of Destination Management Organizations (DMOs) and reveals the risks of a traditional strategy focused only on visitors that ignores the objectives of local people and entrepreneurs.     

Brand personality of tourist destinations: An application of self-congruity theory

The purpose of this research was to investigate the perceived destination personality of Las Vegas and to examine the relationships among destination personality, self-congruity, and tourist’s behavioral intentions. A convenience sample of 382 visitors to Las Vegas was surveyed, and 368 usable questionnaires were analyzed. The findings of the study indicate that tourists ascribe personality characteristics to destinations and that the perceived destination personality of Las Vegas is five dimensional: vibrancy, sophistication, competence, contemporary, and sincerity. These dimensions have a positive influence on tourists’ intention to return and intention to recommend. The study also supports the self-congruity theory within the context of tourism destinations, indicating that both actual congruity and ideal congruity have a positive impact on behavioral intentions. The study concludes that self-congruity is a partial mediator on the relationship between destination personality and tourist’s behavioral intentions. The practical and theoretical implications are discussed within the contexts of destination branding and the self-congruity theory.     

#ILoveLondon: An exploration of the declaration of love towards a destination on Instagram

Travellers increasingly use a combination of photographs, texts and hashtags to expressing their attitude towards tourism destinations (TDs). Existing destination branding literature has not yet investigated how consumers express their love towards TDs on social media. This study addresses this knowledge gap and explores how destination brand love (DBL) is expressed on Instagram using a mixed-methods approach. Study one consists of a qualitative visual content analysis of 700 user-generated photographs; while study two adopts text analytics with a sample of 48,783 posts. The findings show Instagram users’ declaration of DBL is expressed through photographs of some destination attributes (natural & architectural, people, public transportation, food, weather), accompanied by specific positive emotions (amazement, attractiveness, pleasure, preference, enchantment, nostalgia, belongingness, intimacy). The findings also illustrate how Instagram users express their love by providing emotional support when the destination goes through a crisis and that different stakeholders co-create the emotional capital of TDs.     

Progress in visitor attraction research: Towards more effective management

Visitor attractions (VAs) play a crucial role in the success of a tourism destination, where they act as key motivators for visits and as resources for local communities. The range of stakeholders involved means their effective management is of key importance in the destination and in the overall success of a country's tourism product, yet they are an under-researched sector of the tourism system. This Progress in Tourism Management paper reviews and reflects on research publications in relation to this sector. It sets the wider research context and identifies the key management issues experienced at VAs. The paper identifies the limitations of current work in this field and establishes how factors such as ownership and visitor volume help to explain the complexities encountered in managing VAs. The paper then covers a set of themes to structure discussion of previous research activity and offers a model of factors involved in the effective management of VAs. The paper concludes with the development of a research agenda for VA researchers.     

Ethical travel decisions travel agents and human rights

This paper explores the ethics of selling tourism products for destinations that have known major human rights issues. The study uses the moral intensity framework to analyze the ethical decisionmaking of New Zealand travel agents. Qualitative interviews reveal support for all aspects of the framework. In particular, agents’ judgements are strongly influenced by their perceptions of how their decisions impact upon their clients. In contrast, uncertainty surrounds the probability and magnitude of consequences of their decisions for destination communities. Strong social, cultural, legal, and economic links between the agent and the more proximate stakeholders mean that ethical decisions commonly favor these stakeholders.     

Critical success factors for tourist destination governance in times of crisis: a case study of Antalya,Turkey

ABSTRACT

The aim of this paper is to identify the critical success factors for the development of crisis management and strategy for the governance of the tourist destination of Antalya, Turkey. Data was obtained from in situ interviews, participant observation, and documentation. Interviews were conducted with the main tourism stakeholders representing both public and private sectors in Antalya. Findings show that the critical success factors of responsiveness, shared roles, strategy formation, and collaboration are vital for effective crisis management. The study also highlighted the fact that in the area of shared roles and collaboration, encompassing the characteristics of coordination, communication, cooperation, and knowledge transfer, stakeholders are proving ineffectual, thereby obstructing the development of necessary strategies for crisis management and the recovery process. Further, ineffective governance, adopted by local stakeholders, has had a substantial negative impact on the process of developing future effective crisis management strategies.     

Collaboration in local tourism policymaking

Collaborations among stakeholders to develop policies for a destination are the subject of growing interest among researchers and managers. This paper presents an analytical framework to assess whether local collaborative arrangements are inclusionary and involve collective learning and consensus-building. The framework considers whether or not specific collaborations reduce the power imbalances between stakeholders, and it develops the concept of partial consensus. The practical value of the framework is suggested in an examination of local collaborative arrangements to develop a visitor management plan for the Hope Valley in Britains Peak District National Park.     

The ‘summer of discontent’: Exclusion and communal resistance at the London 2012 Olympics

London 2012 promised local small businesses access to lucrative Olympic event-tourism and visitor trading opportunities. However, as urban spaces were transformed to stage live Games, many local stakeholders found themselves locked out. We focus on one ‘host’ community, Central Greenwich, who emerged negatively impacted by such conditions. 43 in-depth interviews and secondary evidence reveal that this was a community determined to resist. Few papers have extended the concept of resistance to the context of mega-events so we examine why communities resisted, and how physical tactics and creative resistance were deployed. Although efforts afforded some access for local businesses - they proved too little, too late. We develop and present a ‘tactics for resistance’ approach, a series of ‘hard’ and ‘soft’ tactics businesses could use to encourage proactive, as opposed to reactive, communal resistance required to protect local interests and afford access to opportunities generated by temporary mega-event visitor economies.     

Advocacy and community leadership as functions in national and regional level destination management

Destination management processes continue to undergo substantial change, and managers now need to demonstrate a social presence and balance the interests of businesses, host communities, and a wide range of other stakeholders. Advocacy and community leadership have become increasingly important, but little is known about the implementation of these functions within destination management. The aim of this paper is to explore how advocacy and community leadership feature in destination management, and how they interrelate with other destination management functions. Empirical data were gathered through a series of in-depth interviews amongst destination management practitioners in Estonia. The study advances our understanding of how practitioners conceptualise and enact advocacy and community leadership in destination management. A framework for advocacy and community leadership within destination management is proposed to depict the interdependencies with other destination management functions.     

Destination gender: Scale development and cross-cultural validation

Destination gender traits have attracted considerable attention in the tourism marketing literature, inspired by the concept of branding. A scale to measure destination gender with a Chinese sample is first developed and validated in this study. Then, the scale is tested with a Western sample for comparison. Results show that destination gender is a second-order construct encompassing two first-order constructs (i.e., masculinity and femininity) and their sub-dimensions. Ultimately, a 25-item Destination Gender Scale (DGS) is assembled with four sub-dimensions of masculinity (i.e., dominance, vigor, courage, and competence) and four sub-dimensions of femininity (i.e., grace, softness, gorgeousness, and kindheartedness). Nomological validity results suggest that destination gender is positively related to individuals’ actual/ideal gender identity congruity and revisit intentions irrespective of their biological sex. This study contributes to the destination branding literature by considering destination image through a gender-based lens and presenting a reliable tool to assess destination gender. Destination managers can apply these findings to develop efficient marketing tactics around salient destination gender traits.     

Engaging volunteer tourism in post-disaster recovery in Nepal

There is limited research published on the significance of volunteer tourism in assisting host communities in the recovery of a tourism destination and its industry after a disaster. Our paper addresses this research gap with reference to a case study of Nepal's tourism recovery after the country's 2015 earthquake. We argue that a clear post disaster volunteer tourism framework could validate volunteer tourism's potential role to ensure that communities do not miss out on any form of assistance that may be of use in re-establishing destination or community lifestyle. Our paper provides an initial exploratory understanding of how post disaster volunteer tourism might be effective; it uses a disaster management framework to conceptualise the phenomenon.     

Best Practice Marketing for Regional Tourism Destinations

This article reports on destination marketing best practices from 21 regional destinations around Australia. The results advocate an integrative approach to destination marketing that aligns with destination management and development objectives. From this, a framework is developed, within which nine best practice principles are identified as essential to successful and sustainable marketing of regional destinations. The key initiatives used to achieve success are discussed in detail, highlighting the need for destination stakeholders to foster a cooperative and strategic approach and ensure consistent design and delivery of a destination brand and image which is supported by tactical advertising and promotional strategies, effective visitor information services, and events to support the destination brand and image to target appropriate visitor markets.     

Existentially understanding tourism in locale: A dwelling perspective

This study draws heavily on Heidegger's post turn thinking of dwelling to provide a philosophically informed approach to comprehend host perceptions of tourism. The philosophical premise of dwelling, including (to) poetically dwell and the fourfold, existentially conceptualizes the host community and destination site as a oneness where host perceptions are formed and tourism-created consequences occur. A hermeneutic-phenomenological investigation of a village-based tourism initiative in China demonstrates that guanxi as the manner of dwelling fundamentally frames how a local destination community perceives tourism; in turn, the ongoing tourism development has profoundly influenced the hosts' existential condition (i.e., the fourfold), leading them to unpoetically dwell.     

“This is a holy place of Ama Jomo”: buen vivir,indigenous voices and ecotourism development in a protected area of Bhutan

Common definitions of ecotourism address the need to benefit the well-being of local people; in reality, ecotourism is often supported or dominated by external agents. Local ideological, social and cultural values may be overlooked, thereby disenfranchising local and indigenous stakeholders. This paper examines indigenous perceptions of ecotourism and well-being, and how they relate to ecotourism practices in three Brokpa communities of the first protected area in Bhutan to become a special tourism destination. A range of methods (e.g. semi-structured interviews, participatory mapping) was used and data analysis was couched in the context of buen vivir (living well), an indigenous concept of well-being. Findings indicate that: (1) perceptions of ecotourism vary between community members and contrast with the official park definition; (2) well-being is conceived in diverse ways but corresponds to key features of buen vivir; (3) indigenous worldviews are pervasive, and shape social values and spiritual beliefs in connection to nature; and (4) indigenous cosmologies and traditional values may be strengthened through their integration into modern policies and institutions. This research contributes more non-Western voices to the literature, a concept and mode of analysis for well-being that embraces an indigenous ontology, and empirical insights on indigenous communities in protected areas.     

Resilience to crises of Thai MICE stakeholders: A longitudinal study of the destination image of Thailand as a MICE destination

The COVID-19 outbreak has changed rapidly the business operation and travel behavior of global communities and calls for research on resilience. This study aims to identify the changing destination image of Thailand as a MICE destination during crises and examine the resilience of Thai MICE stakeholders. A mixed method of qualitative and quantitative design was employed using interviews, observations and questionnaire surveys. A longitudinal study of Thai MICE stakeholders during 14 years revealed that the Buddhist concepts of resilience and Thainess contribute to psychological resilience. Buddhism and Thainess cultivate the concept of crisis concierge. Surveys showed unchanged image of exhibition facilities during the political instability. Thailand's incentive travel benefits from the availability of bleisure (a combination of business and leisure) attractions. Good value for money, Thai hospitality, bleisure attractions, and international standard venues are key resilient factors.     

Assessing ecotourism in an Indigenous community: using,testing and proving the wheel of empowerment framework as a measurement tool

Many of the issues confronting Indigenous peoples result from disempowered communities. Conversely, where communities are empowered, usually as a consequence of landownership, they are able to actively participate in, and benefit from, economic activities such as tourism. In this study, a framework titled the wheel of empowerment framework is used to demonstrate how the level of empowerment/disempowerment in five dimensions can be measured. The dimensions tested are economic, psychological, social, political and environmental. Indicators to measure the level of empowerment for each dimension were developed in a three-stage research process commencing with semi-structured interviews with key stakeholders, followed by focus groups with community members from Coba, a Mayan village located near Cancun in Mexico's Yucatan Peninsula. Appropriate indicators were identified and used to assess community levels of empowerment. Results show that the ability of communities to develop sustainable ecotourism businesses requires support from external stakeholders including governments and the private sector as well as internal stakeholders including the local community and importantly from community leaders. The results also show that empowered communities are able to derive considerable social and economic benefits from ecotourism business ventures and make a positive contribution to the ongoing maintenance of sustainability of their local environment.