柳工856装载机电气故障模拟试验台开发

由于装载机结构庞大,电器元件隐蔽分散,不适合实物教学。我院研制开发的柳工856装载机电气故障模拟试验台结构紧凑、尺寸小,可在实验室内直接进行实验。教学效果较好,而且经济效益明显,占用实验室空间小。对国内高职院校工程机械电气课程教学有一定的示范和借鉴作用。     

Service Recovery Efforts in Fast Food Restaurants to Enhance Repeat Patronage

Abstract

The purpose of this study is to: (a) identify service failure incidents; (b) identify service recovery efforts; and (c) determine the effects of resolution levels repeat patronage. Employee service behavior and monetary rewards were found to have a significant effect on resolution levels. The manager should provide guiding principles to improve service quality. Furthermore, mentoring and empowerment may improve employee service performance. Complete resolution leads to repeat patronage. The study found significant relationships between demographic characteristics with service failures and service recovery efforts. Lastly, there were significant relationships between the critical service failures and service recovery efforts and types of fast food restaurants.     

天然气输送离心式压缩机组故障诊断方法研究

文章介绍了天然气输送离心式压缩机组的常见故障,分析了故障原因及特征,进而对其故障诊断技术现状进行了总结和比较,在此基础上针对输气动力设备故障的复杂性提出了应用数据挖掘技术对离心式压缩机组进行故障诊断的初步设想。     

浅议农民工法律援助异地协作制度的建设

法律援助的异地行使是法律援助存在的一种常见情况,是保护权益人合法权益和维护社会稳定的需要,我国异地法律援助的制度尚未建立,援助经费也没有得到保障,需要建立起一套行之有效的异地法律援助制度,并采用现代技术建立起法律援助网络,通过各部门的协作,有效解决异地法律援助问题,以维护农民工的各种权益。     

Does delaying service-failure resolution ever make sense?

Conventional wisdom suggests that service providers should respond to their failures as quickly as possible. Some research, however, points out that delaying resolutions may produce highly desirable results. The study here investigates these competing views by examining under which conditions an immediate or a delaying resolution produces more positive consumer responses in term of re-patronage and negative word-of-mouth intentions. Based on the concept of service separation, this research identifies an interaction effect between service separation (separated service, non-separated service) and response timing (immediate response, delaying response) on consumers' post-consumption intention. This research also finds that the relationship between service separation-response timing interaction and consumer response is mediated by consumers' negative emotions. This study contributes to refining our understanding of consumer psychology in service recovery. Practically, the studies also enable service providers to better allocate their resources to recover different types of services' failure.     

Considerations on “Research on non-market actions: A commentary essay”

This commentary is in response to the commentary, “Research on Non-Market Actions: A Commentary Essay” [Wang, C-J. Research on Non-Market Actions: A Commentary Essay. J Bus Res (2008)] on the paper, “First come, first served: How market and non-market actions influence pioneer market share” [Usero B, Fernández Z, First come, first served: How market and non-market actions influence pioneer market share. J Bus Res (2008), doi:10.1016/j.jbusres.2008.07.005]. The commentary responds directly to Wang's [Wang, C-J. Research on Non-Market Actions: A Commentary Essay. J Bus Res (2008)] comments and proposes further lines of research that integrate the competitive dynamic approach with studies of non-market actions.     

谈在教学中对大学生环境意识的培养

在＂思想道德修养与法律基础＂课教学中,要加强对大学生环境意识的培养,这是科学发展观的要求,也为本课的教学改革起到了积极的作用。     

Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution

The purpose of this study is to examine how, when a self-service innovation fails, customers evaluate different levels of brand equity and how the brand equity effect is moderated by consumer attribution and service recovery. Based on two experimental studies, the results indicate that high-equity brands suffer less from the adverse effects of self-service innovation failures when compared with low-equity brands. However, self-service innovation failures are more detrimental to high-equity brands if they are caused by service providers' internal factors as well as low service recovery.     

掺加矿物掺加料的石膏砌块的铝硅酸盐破坏基理

掺加水泥及粉煤灰等矿物掺合料的石膏砌块既存在钙矾石型破坏,也存在碳硫硅钙石型破坏,建议在以石膏为主要基材的水泥-石膏体系中,水泥的掺加量宜控制在10％以内；水泥和粉煤灰等矿物掺合料的总掺加量应控制在30％以内,以保证石膏制品的稳定.     

市场主体退出法律机制研究

市场主体退出是市场经济中的常态行为,需要将其纳入法治轨道即建立市场主体退出法律机制.市场主体主要因破产、解散或吊销营业执照而退出市场,但退出方式只能是注销.我国市场主体退出法律机制尚有许多问题需要完善.