私家车发展状况的国际比较与借鉴

文章通过对国内外私家车发展状况的比较,得到了一些有益的启示,建议我国私家车的发展问题应该考虑到我国的综合交通运输能力,积极发展多样化的交通方式,逐步建立多层次、高效、完善、有序的交通服务系统。     

论国有银行引入外国战略投资者及相关争议

国有商业银行在股份制改造中是否需要引入外国战略投资者,国有商业银行资产是否被贱卖、是否会影响国家金融安全、国有商业银行能否真正学到外国战略投资者的先进技术与管理经验已成为当前中国金融界争议最大的热点问题。本文旨在对国有银行引入战略投资者的必要性、操作情况以及由此引发的相关争议进行分析。     

投资者关系管理、现金流权与公司价值——基于中国家族上市公司的实证研究

本文以2005年中国家族上市公司为样本,研究了金字塔结构控制下投资者关系管理的嵌入效应,尤其是在现金流权和控制权分离的股权结构中,投资者关系管理对现金流权公司价值效应的调节机理。研究发现:我国家族上市公司的现金流权与控制权严重分离,现金流权比例与公司价值显著负相关;投资者关系管理作为上市公司的一项自主性治理机制,与公司价值显著正相关;在投资者关系管理水平较高的家族上市公司中,作为内部人的控股股东的现金流权比例对公司价值的侵占效应会降低。     

以需求为导向完善我国农村金融组织体系

改革开放以来，农村金融的供求发生了很大的变化，但是从当前的情况来看，供需是不平衡的．现实中比较注重金融服务的供给，需求往往被忽略。由微观经济学中“消费者统治”的原理，应该以农民需求为导向，提供农村金融供给，不断完善我国农村金融组织体系。     

中国资本市场的中长期动量效应和反转效应——基于Fama和French三因素模型的进一步研究

基于国内外学者对于中国股票市场的动量效应和反转效应的研究,利用1994~2004年中国股票市场的经验数据,借助于Fama和French的三因素模型,对中国股市的动量和反转效应进行解释。研究结果表明,Fama和French三因素模型的解释力度不大。     

我国生产性服务贸易的发展及国际竞争力分析

生产性服务作为服务业和加工业的粘舍剂．以服务业为中心将产业价值链的各个环节串连起来，成为先进工业化国家后工业化的重要特征。因而，生产性服务贸易也就成为服务贸易的重要内容与发展趋势。本文对我国生产性服务贸易进行了实证分析，结果表明：我国生产性服务贸易发展速度较快，但贸易结构落后，贸易逆差逐年扩大，竞争力较弱，影响到作为世界加工厂的我国制造业。因此，扩大生产性服务贸易，改善生产性服务贸易结构，是提高我国生产服务贸易国际竞争能力的重要举措。     

全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

中俄跨境电商服务供应链发展研究——以全球速卖通为例

指出随着中俄跨境电商的迅猛发展,跨境电商平台之间的竞争不断加剧且竞争焦点逐渐从商品竞争过渡到供应链和整体服务水平的竞争。结合全球速卖通在俄罗斯的跨境电商服务供应链的运营情况,通过建立PEST-SWOT矩阵模型,分析全球速卖通在俄罗斯市场的服务供应链发展的竞争态势及宏观环境,并针对其存在的问题提出了优化路径。     

后疫情时期服务业发展的思考与对策——基于服务生态系统的视角

服务生态系统是服务企业进行资源整合、服务交换和价值共创的重要场所,也是数字经济背景下服务产业实现升级发展的重要手段。本文基于服务生态系统理论,通过文献梳理阐明了服务业服务生态系统中价值创造、参与者关系和共享制度等基本问题,分析了新冠肺炎疫情对服务业造成的巨大影响即减少了参与者互动和价值共创、缩小了生态系统规模、加剧了生态系统动荡、催生出大量创新。最后为后疫情时期的服务业发展提出加强服务企业扶持力度、通过科技手段搭建互动桥梁、坚定服务业的发展方向、利用变革期大力发展服务创新等对策建议。