Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers

This study explores the role of electronic word-of-mouth (eWOM) in the consumer decision-making process when purchasing a holiday. Using an ethnographic approach, it explores the role of eWOM on consumers’ attitudes toward online reviews (eReviews) and their subsequent behavior. Across the consumer decision-making processes – information search, evaluation, and purchase – the study develops a conceptual framework with three eWOM dimensions: (1) motivation, (2) source, and (3) content. Findings explore the variations of eWOM’s influence across the decision-making stages with implications for theory and practice. The study further highlights implications for segmentation practices in the tourism industry.     

基于 O2O 的我国服务业商业模式探讨

O2O 模式可以有效促进商业活动的开展,实现低成本接近高价值客户、低成本市场细化和产品多样化,通过服务差异化释放增值潜力。在服务业商业活动中应用这种模式需构建开放式平台,建设用户交易识别系统和用户消费凭证管理系统。O2O 模式在服务业中应用具有巨大的潜在商业价值,对于促进服务业运营模式的改革发展具有积极的作用。     

家族企业代际传承及二代推动战略转型的绩效研究

本文将家族企业代际传承分为参与管理、共同管理和接收管理三个阶段,探究了处于不同阶段家族企业的绩效情况以及二代推动的家族企业战略转型对企业绩效的影响。利用2010－2012年我国A股主板上市公司中家族企业的样本展开实证研究,得出如下结论：二代进入家族企业高管,参与家族企业的日常经营和战略决策,或者与一代共同管理家族企业,对企业业绩产生正面影响;由于样本数量较少的客观原因,接收管理后企业绩效的经济后果关系未能得到证实;二代推动的战略转型对共同管理和企业绩效的关系起反向调节作用,在代际传承的共同管理阶段实施战略转型会降低原有真实绩效。     

The International Business Ethics Index: European Union

The present study expands the systematic measurement of consumers’ sentiments towards business ethical practices to the international arena. Data for the Business Ethics Index (BEI) were gathered in three countries of the European Union (UK, Germany, Spain). The Germans were the most pessimistic while the British were the most optimistic about the future ethical behaviour of businesses. John Tsalikis is an Associate Professor of Marketing at Florida International University. His articles have appeared in the Journal of the Academy of Marketing Science, Journal of Business Ethics, and Psychology in Marketing. Bruce Seaton is an Associate Professor of Marketing at Florida International University. His research interests include the role of national stereotyping in consumer choice and the application of experimental methods to investigate models of business ethics. His articles have appeared in the Journal of Advertising, Journal of Business Research, and Journal of Global Marketing.     

Franchise failure: a reassessment of the Bates (1995) results

Franchising is often touted as a safe route to business ownership in the service arena. Yet findings by Bates (J Small Bus Manage 33(2):26–36, 1995) suggest that franchising may be a riskier alternative for prospective business owners than starting a non-franchised business. We contend that this conclusion is inappropriate because flaws in Bates’ study lend themselves to alternative interpretations of his results. The most critical flaws and plausible alternative interpretations are explained, and implications for prospective business owners are discussed.     

跨国公司在华业务整合研究

近年来，较早进入中国的一批跨国公司开始对其在华业务进行全面整合。本文首先提出了跨国公司在华业务整合的现象和问题，随之介绍了跨国公司在华业务整合的主要方式，最后对跨国公司在华业务整合的内涵进行了分析。     

电子商务企业配送中心选址评价指标体系及模糊综合评价

电子商务环境下的物流配送中心选址涉及到多方面的因素,是一项复杂的系统工程。在建立选址模型时,很难将选址中的所有影响因素考虑周全,即使把这些因素考虑全面,也很难量化形成模型中的约束条件。所以,在进行电子商务环境下的物流配送中心选址时,应咨询和参考各相关专家的意见和建议,进行定性的选择。因此,提出模糊综合评价法来确定电子商务环境下配送中心选址方法。     

An Exploration of Opportunities for the Growth of the Fair Trade Market: Three Cases of Craft Organisations

Businesses that maintain ethical standards have an advantage in the marketplace based on the increasing interest of consumers in products that have a social and ethical component. Fair trade organisations that adopt environmental, social and ethical principles in trading are in a good position to make the most of this growing interest in the market. However, it is unclear whether fair trade organisations are taking full advantage of emerging market opportunities for ethically traded products. This research explores this issue by describing the business strategies of three fair trade organisations that import and sell craft goods into Western countries and evaluates them in the context of this growing market. The research findings indicate that in order to remain in business, fair trade craft organisations have had to adopt better business practices in recent years, improving quality, customer service and product offerings to customers. However, growth appears to be limited, as distribution remains focused on a small, niche market. This paper explores the distribution strategies of two fair trade commodity organisations that are successfully reaching a wider customer base, demonstrating that fair trade products have a unique selling advantage in the mainstream marketplace. In conclusion, fair trade craft organisations are not exploiting this market opportunity to the degree they should and will need to explore wider distribution and alternative business strategies to expand their market share.Debora Randall completed her Masters of Management at Massey University, in Auckland, New Zealand. She is currently using her interests in business and community development to work towards practical economic solutions to poverty. She is living in Vancouver, Canada where she is working on a number of community economic development initiatives.     

新形势下的商业银行业务拓展

在中国加入WTO这个新形势下 ,商业银行所面临的国际和国内经济、金融、法律等环境都发生了深刻的变化。目前国内商业银行已初步建立起较为完善、分工有序的商业银行体系 ,为我国商业银行的变迁作出了积极的贡献。然而在改革中也存在一些问题 ,使商业银行被限制在一个相当狭窄的范围内。因此 ,要借鉴西方商业银行发展的经验 ,制定商业银行业务拓展的原则、重点与方式     

纳米氧化锌制备技术与工业生产

介绍了国内外纳米氧化锌制备技术的研究进展.通过对国内外制备技术和生产现状的比较,提出以尿素为沉淀剂,以硝酸锌为含锌原料,采用均匀沉淀法制备纳米ZnO的工艺路线,研究了相关的工艺过程及反应条件、反应产物的过滤洗涤和纳米ZnO的煅烧,对存在的问题和今后的研究方向进行了讨论.