IT运维外包中外派人员组织归属感的影响因素研究——基于心理契约理论的多案例研究

现在越来越多的客户将其部分或全部的IT运维工作交给外部的专业服务提供商。IT外派人员长期在客户的现场提供服务,这也导致了外派人员对母公司缺乏组织归属感。本文选择了四个涉及IT外派人员的IT运维外包项目进行案例研究,试图探寻影响外派人员对母公司组织归属感的影响因素。本文发现影响外派人员组织归属感的因素主要包括沟通、公平、员工关怀和稳定预期,但是在不同的心理契约情境下影响外派人员组织归属感的因素各不相同。     

铁路IP数据网与综合IT网两网融合方案研究

铁路IP数据网与综合IT网“两网融合”对提高网络资源利用率及信息化建设起着至关重要的作用.介绍铁路IP数据网与综合IT网的现状,分析“两网融合”的可行性,提出了相应的改造思路及解决方案,以适应当前铁路运输通信发展需求.     

审计信息化与审计组织方式

审计信息化对审计组织方式产生的触动,包括对审计机构调整的需求和对审计项目组织方式改革的需求。变革的阻力既来自政府执政能力考核标准、操作过程的缺失,也来自改革与本部门利益的冲突,还受到外部对审计职业的期待和内部考核导向的制约。囿于阻力,满足审计组织方式变革需求的方法似乎应当遵循改良、渐进的思路,在需要和可能之间寻求适度妥协,以足够的耐心,等待酝酿中的突破和外部环境的演变。     

简述人力资源管理在集成系统项目中的重要性

本文探讨了项目管理九大知识域中人力资源管理在项目建设中的必要性和重要性,其中也不乏个人的经验和教训总结。     

基于激励的IT企业员工需求特征分析

本文以奥尔德弗的生存、关系、成长需求理论的基本观点为基础,得出针对IT企业员工的主要工作激励因素,从工作激励因素角度对IT企业员工的需求特征进行分析。在此基础上,提出IT企业员工工作激励因素调查问卷,采用聚类分析方法,对成都市某IT企业的员工进行实证研究。     

美国云计算发展现状及趋势

当前新一轮以云计算为中心的IT产业革命已在美国兴起,以云计算为主题的新创公司也像雨后春笋般竞相涌现。本文首先介绍了云计算的概念,云计算实际上是许多技术的大汇总．包括：网格计算、效用计算、虚拟化计算、面向服务体系结构等,然后针对云计算对产业链的影响及其发展成熟度进行分析,最后介绍了云计算产业联盟的各国政府及中国台湾地区对云计算所做的规划,希望为国内云计算研发及产业发展提供参考。     

从信息采纳的角度探讨制糖业信息化问题

广西的制糖业面临激烈的国内和国际竞争,信息技术是提高制糖企业效益和竞争力的有力手段。但是,目前对企业引入信息技术后的技术扩散过程缺乏对微观扩散机制的研究。文章在UTAUT模型的基础上,对企业引入信息技术后员工的采纳过程进行了探讨。     

基于电子取证技术的持续审计模型研究

缺乏系统的持续审计模型构造方法已成为制约当前计算机审计发展的瓶颈。在此背景下,以持续审计的工作原理为基础,本文提出一种基于电子取证技术的持续审计模型构造方法,它可以使持续审计更具有实时性和连续性。该模型通过实时监控异常行为的发生,一方面可以进行实时取证,对异常行为做详细记录,另一方面可以触发响应策略对不同强度的异常行为实施相应的响应。     

IT project portfolio governance: The emerging operation manager

Today's information technology (IT) organizations are under pressure to meet or improve IT service levels for critical business functions. Various industry standards, such as the IT Infrastructure Library (ITIL) and the Control Objectives for Information and Related Technology (COBIT) standard, have gained wide acceptance as comprehensive methodologies for improving the effectiveness of IT management. The role of IT operations management is subsequently changing from a component orientation (such as networks, systems, storage, database, and applications) to managing business‐oriented, end‐to‐end IT services. This article presents a detailed analysis of available literature in order to identify the most appropriate competencies and necessary skill sets that will be needed by an operation manager for strategic business alignment.     

The impact of sourcing enterprise system use and work process interdependence on sourcing professionals’ job outcomes

We examine sourcing professionals’ work context to conceptualize how they use sourcing enterprise systems (SESs) and to understand when SES use results in positive/negative job outcomes. We differentiate between SES use for supplier selection and supplier governance, identify sourcing professionals’ work process interdependence as a moderator for the impacts of SES use on job satisfaction, and suggest job satisfaction mediates the impacts of SES use on job performance. We conducted a field study of sourcing professionals’ SES use at one of the largest consumer product companies in the United States, which has implemented an SES to innovate its sourcing professionals’ work processes. Based on our analysis of the survey and qualitative data we collected, we found the impacts of both types of SES use (1) to be negative on job satisfaction when work process interdependence was high, (2) to be positive on job satisfaction when work process interdependence was low, and (3) to be mediated by job satisfaction for job performance. We discuss the implications of our findings for the literature at the intersection of information systems and operations management as well as for the information technology enabled innovation of sourcing processes and, more generally, complex business processes.