客户知识的关键维度及其管理过程

客户知识成为企业维持持续竞争优势的关键资源。理解客户知识的内涵和关键维度是企业进行客户知识管理的前提和基础，论文结合不同行业企业的实践经验，提出客户知识应包括四个关键维度：用于客户的知识、来自客户的知识、关于客户的知识和共同创造的知识，并针对每个雏度分析了企业当前运用的管理方法，基于此．界定了客户知识管理的概念，构建了客户知识管理的过程模型，为企业有效进行客户知识管理提供参考。     

美国金融业对外直接投资流向的实证分析

美国1995年～2000年金融业对外直接投资流向分布极不均衡,对投资流向分布进行统计分析发现,非金融领域直接投资、1994年金融业对外直接投资存量、双边贸易量、东道国经济金融发展水平是金融业对外直接投资的主要决定因素,证明了邓宁国际生产折衷主义理论对金融业对外直接投资的解释力。据此简要分析美国对中国金融领域直接投资现状,并分析了今后发展趋势。     

Enforcing Emissions Trading when Emissions Permits are Bankable

We propose enforcement strategies for emissions trading programs with bankable emissions permits that guarantee complete compliance with minimal enforcement costs. Our strategies emphasize imperfect monitoring supported by a high unit penalty for reporting violations, and tying this penalty directly to equilibrium permit prices. This approach is quite different from several existing enforcement strategies that emphasize high unit penalties for emissions in excess of permit holdings. Our analysis suggests that a high penalty for excess emissions cannot be used to conserve monitoring effort, and that it may actually increase the amount of monitoring necessary to maintain compliance.The authors are grateful to Anthony Heyes and three anonymous referees for their valuable comments. Partial support for this research was provided by the Cooperative State Research Extension, Education Service, U. S. Department of Agriculture, Massachusetts Agricultural Experiment Station under Project No. MAS00871.     

Non-commitment in performance evaluation and the problem of information distortions

Auditing is modeled in a sequential game without commitment. The manager must decide whether and where to audit a worker's output, taking into account all interim information he has obtained. The worker will work just hard enough (and show it) to divert the manager from making an audit or cover up, withholding information about his work to make an audit more difficult. This usually raises the costs of setting work incentives, so incentives are softened, sometimes drastically. Moreover, when a worker's on-the-job information is valuable for entrepreneurial decisions, work incentives must be softened to improve the internal flow of information.     

厂商的密集性进入与产业链纵向关系治理——基于中国汽车产业的分析

随着产业进入管制的逐步放松,厂商的密集性进入不仅改变了产业链的横向市场结构,也为产业链纵向关系治理模式的重新选择创造条件.面对中国汽车产业发展的这一现状,本文在文献回顾的基础上,通过对一个连续古诺模型的分析,认为下游整车厂商的密集性进入将导致产业链的部分或完全分拆,其具体形式取决于初始状态和上游厂商的数量.最后,结合国际经验以及国内新近产业政策设计和汽车企业的策略实践辅以论证说明.     

组织变革条件下雇佣关系的失衡与调适

雇佣关系是企业所有者和劳动者以市场为导向的经济合约模式，与社会制度没有必然联系。面对组织变革，传统的长期雇佣在降低成本、技术进步、战略调整等因素作用下逐步解体。对传统雇佣关系的否定并意味着对长期雇佣的否定，构建好新型雇佣关系对企业和员工都是必要的。     

企业信息化建设中的和合管理

和合管理既是中华文化的继承、也是管理学中的一个创新。信息工程监理是在信息化建设过程中发展起来的具有中国特色的管理活动，无论是方法论还是理论基础都还正在发展，其中的关系协调正是和合管理的直接印证。     

析日本企业错失知识经济发展机遇的制度性因素

日本的企业虽然以其不同于欧美的模式实现了经济的快速增长,但在20世纪末期的知识经济大潮中却增长乏力.成长期的王牌在新的环境里变成了桎梏.结合知识经济与日本企业的特点,认为制约其发展的弊端是主银行制、交叉持股、内部治理结构三个方面.同样的制度在不同环境背景下的不同意义,掌握其中不断变化的国情和不变的规则对我国是有益的.     

Health Damage of Air Pollution: An Estimate of a Dose–Response Relationship for the Netherlands

This paper estimates the dose-response relationship between air pollution and the number of work loss days for the Netherlands. The study is based on illness data (work loss days) for the Dutch labour population and average year concentrations of air pollution in 29 districts. The dose-response relationship has been estimated by means of two different techniques: the ordinary least squares method (OLS) and the one-way fixed-effects method (OWFEM), which we consider to be more adequate. In general health effects are much smaller when OWFEM is applied than if OLS is used. With OWFEM a significant relationship is found between sulphate aerosol (SO₄), ammonia (NH₃) and the number of work loss days (WLDs). Particulates (TSP), O₃ and SO₂ have no significant effect on the number of WLDs. These results differ from those obtained in studies in the United States, which indicate that particulates (TSP) and other small particles, ozone (O₃) and to a lesser extent SO₄ and SO₂ significantly influence the number of WLDs.     

客户关系管理中的价值研究框架分析

价值研究是客户关系管理研究中基础而关键的问题。现有的价值研究多半是基于企业信息完全的假设上的,但是这个假设在实践中往往很难成立。因此很有必要讨论在信息不完全和不对称的环境下价值信息的获取。可以利用信息经济学中的契约设计的原理在信息不对称的环境下获取客户价值信息。