价值工程原理在民办高校学生情商教育中的应用

现代社会竞争不仅是知识与智力的较量,更多的是综合素质的较量,而情商作为综合素质的重要内容,在国外已被纳入课程体系,但我国特别是民办院校在情商教育方面还很不到位。本文从民办大学的实际出发,运用价值工程的理论,对加强民办大学生情商教育的途径进行了初步的探索,以期对民办大学生情商教育尽绵薄之力。     

CRM动态能力维度对顾客资产的作用机制研究

顾客资产是企业的一项关键资产,对其进行有效的评估及管理将有利于企业绩效的提高,因此,建立和维持CRM动态能力将使企业具有持续的竞争优势.文章从上述这一个新的视角构建了顾客资产的效果机制模型.同时,分别从市场导向、社会网络能力、资源重构三个维度的重要性验证了对营销效果和顾客资产的影响存在差异性,并发现了营销情报与顾客响应的内在统一性.     

日本情报人员资格考试发展新动向及启示

本文首先对日本情报人员资格考试历史、变革原因、演变过程及基本情况进行介绍,其次对2003年新实施的"情报检索应用能力考试"和"情报检索基础能力考试"考试内容大纲进行分析,并对考试出现的新动向和新特点进行归纳总结,最后提出建立我国情报人员考试制度建议和设想,对我国开展情报业务水平考试、情报职称改革和情报工作者职业资格认证制度建立等具有一定借鉴意义。     

Experiential cultural intelligence development: context and individual attributes

Cultural intelligence (CQ) represents advancement in the area of international human resources management and cross-cultural training. An experiential approach to CQ training is developed and analyzed. A diverse, multicultural group of over 370 participated. General self-efficacy and contextual aspects related to Contact Theory were found to be significant to training outcomes in CQ development. In crafting the most effective CQ training and education, organizations and international human resources staff can benefit from understanding individual and contextual influences. Our experiential approach to CQ education appears to hold promise and adds to the literature by producing a specific approach.     

浅谈超声非正式出版文献的获取和利用

收集和分析非正式出版文献,可以挖掘情报,了解竞争对手,预测技术发展方向。本文阐述了超声非正式出版文献的概念并提出了四种获取方法:搜索引擎检索、专业网站检索、网盘检索和间接获取。实践表明,以较少的投入获取了丰富的资料,通过分析将情报应用于科研、经营等。     

The joint effect of leader–member exchange and emotional intelligence on burnout and work performance in call centers in China

We examined the joint effect of LMX and emotional intelligence (EI) on burnout and work performance. Results based on data collected from 493 leader-member dyads in the call center of a large Chinese telecommunication company indicated that LMX was negatively related to burnout, yet was not significantly related to objective work performance. Moreover, we examined the effects of the four dimensions of EI (self-emotion appraisal, other-emotion appraisal, use of emotion, and regulation of emotion) on burnout and performance, and found that burnout mediated the link between use of emotion and work performance. Results also showed that LMX was associated with burnout and work performance more strongly for service workers with lower levels of self-emotion appraisal. More surprisingly, the link between LMX and work performance was stronger for service workers with higher levels of use of emotion.     

Technology commercialization intelligence: Organizational antecedents and performance consequences

External technology commercialization, e.g., by means of technology licensing, has recently gained in importance. Despite imperfections in technology markets, out-licensing constitutes a major technology commercialization channel. Although the identification of licensing opportunities represents a significant managerial challenge, prior research has relatively neglected these activities. Therefore, we develop the concept of ‘technology commercialization intelligence’ (TCI), which refers to the observation of a firm's environment with particular focus on identifying technology licensing opportunities. Grounded in a dynamic capabilities perspective, we test five hypotheses regarding organizational antecedents and performance consequences of TCI, drawing on data from a survey of 152 companies. The empirical findings provide strong support for the importance of the TCI concept. The findings deepen our understanding of the discrepancies between successful pioneering firms active in technology licensing and many others being less successful. The results have major implications for technology exploitation in open innovation processes.     

基于ERP的数据仓库应用研究

分析ERP和数据仓库各自的特性,讨论ERP和数据仓库集成的可行性、必要性,探讨基于ERP的数据仓库的建立方法.     

合肥美吉饮料公司竞争情报系统的构建

自改革开放以来,饮料行业快速发展,是市场化程度最高的行业之一,基本形成了买方市场的格局,充满着激烈的竞争。通过竞争情报系统,以合法手段获取信息并通过分析而产生竞争策略的竞争情报,已成为战胜竞争对手的重要手段。本文结合竞争情报理论和公司的实际情况,参考相关企业的实践经验,在分析公司目前的竞争情报工作现状的基础上,从组织网络、信息网络、人际网络、情报系统的管理等方面提出了构建合肥美吉饮料公司竞争情报系统的具体方案。