基于顾客满意的企业供应链创新设计

重点分析了供应链物流服务与提高顾客满意度的关系，明确了提高顾客满意度的供应链物流服务要素，提出了基于提高顾客满意度的企业供应链设计思路，并给出了基于供应链物流服务的企业利益创造模型。     

影响移动通信企业顾客价值的因素分析

对于顾客价值的研究,以往都注重对定义和内涵的比较,或者是评价模型的建立。本文将研究的对象置于移动通信行业,采用了问卷调查和因子分析的方法,通过对移动通信企业顾客价值的影响因素分析,来为移动通信企业进行战略选择提供依据。     

基于CRM理念的企业电子商务实施

通过CRM理念指导企业电子商务实施，帮助企业建立更加完善的客户关系，提高客户满意度，进而提高企业核心竞争力。本文从CRM理念和CRM软件两方面阐述CRM理论并分析电子商务与CRM之间的关系。研究如何以CRM理念指导企业电子商务的实施，并针对实施的不同阶段提出相应的措施。     

基于感知价值的服务失误补救后顾客满意的实证研究

本文在资源交换理论的框架下，提出了一个基于感知价值的顾客补救后满意的整合模型，研究服务失误和补救服务属性的交互作用对顾客感知价值的影响，最终决定顾客补救后满意。研究表明，感知价值对顾客补救后满意有较强的解释作用，同时还证明了服务失误内容和补救服务属性之间的交互作用，确实对顾客感知价值有显著的影响。     

Analysis and Forecast of the State of Environmental Protection in Russia

The main purpose of the present study is to analyse the emission dynamics of atmospheric and water pollutants in Russia and cost of their removal in the 1980s and early 1990s, and to forecast them by means of a Dynamic Input–Output Model according to different scenarios of future economic development till 1998. Main results of the work are:– methodological principles have been elaborated for singling out the environmental protection sector within the national economy;– a method has been offered for including the ecological block into a Dynamic Input–Output Model of the Russian economy;– a method of data preparation has been elaborated for the ecological block of the above-named model, the data base which characterizes the ecological situation in Russia has been formed and analysed;– calculations for 1994–1998 have been executed for forecasting the economic and ecological development of Russia using the above-mentioned model and the results obtained have been analysed. The results showed that if the existing tendencies towards low environmental protection capital costs remain the same, then the negative environmental impact will increase. In order to implement ecological programs and international agreements, to increase the proportion of removed pollutants, it is necessary to increase substantially expenditures on purifying water and air resources. The proportion of environmental protection investments in the total amount of the national economy capital costs should increase by up to 12–40% according to different scenarios of the economic development and different purposes of the environmental protection policy.     

顾客满意度的价值探析

本文从满意度的最新研究进展中对满意度的价值进行探析，将顾客满意度的研究文献分为三个方面：直接体现、间接体现与影响因素研究，并据此提出提升顾客满意度的策略，为企业管理提供借鉴。     

自发性会计变更、监管契约与契约成本

笔者对我国上市公司自发性会计变更的行为从契约理论的角度进行了分析。对证券市场监管规定和强制性会计政策——两种不同的监管契约对自发性会计变更的不同影响从单向强制性契约成本构成及契约成本最小化方面进行了解释,对证券市场监管契约成本和强制性会计政策契约成本进行了比较研究。     

城市公交行业顾客满意度测评及其提升对策——以合肥市为例

城市公交作为城市经济运转的动脉,已经成为国内城市发展规划中的重中之重。然而,目前在城市公交行业占主体地位的国有公交企业却亟待提高营运效益,增强企业活力,以摆脱经营上的困境。立足于安徽省省会城市合肥市的公交行业,通过实证研究与规范研究相结合的方式,针对城市公交行业的顾客满意度测评及其提升对策问题进行了较为深入的探讨。     

Comprehensive assessment of patients with irritable bowel syndrome with constipation and chronic idiopathic constipation using deterministically linked administrative claims and patient-reported data: the Chronic Constipation and IBS-C Treatment and Outcomes Real-World Research Platform (CONTOR)

Abstract

Aims

To characterize a US population of patients with irritable bowel syndrome with constipation (IBS-C) or chronic idiopathic constipation (CIC) using CONTOR, a real-world longitudinal research platform that deterministically linked administrative claims data with patient-reported outcomes data among patients with these conditions.