Does hospitality diversity education make a difference in undergraduate students’ emotional intelligence

Soft skills are typically referred to as the attributes exhibited or contained by an individual that display his/her ability to interact with others. Two types of soft skills that are often discussed within the hospitality industry are diversity awareness and emotional intelligence. Diversity may be explained or defined as a state of unlikeness, the conditions of being different, and all things that make us different. Areas where differences may exist include race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political affiliation and emotional reaction. Emotional intelligence (EI) has been defined as the ability to perceive, understand, regulate, and harness emotions in the self and others. How one deals with emotion is one characteristic that varies from culture to culture. Research has shown that EI may be a contributing factor in a moment of truth being considered a failure or success. The purpose of this study was to examine if undergraduate student EI scores change after completing a diversity issues course. Students completed the Assessing Emotions Scale on the first class day. At the conclusion of the 15-week course covering approximately 20 diversity issues concepts students completed the same EI assessment. Paired sampled t-testing was conducted to determine whether mean differences existed when comparing post and pre-course scores. Results of this study suggest that certain components of EI are significantly changed after taking the diversity issues course.     

The effect of human resource practices on perceived organizational support in the People’s Republic of China

Using a sample of workers and managers employed by a hotel located in Southeastern People’s Republic of China, we investigated the relationship between various human resource management practices and the perceived organizational support (POS) experienced by the employees. We then investigated the effects of POS on employee satisfaction. Our data suggest that hiring practices, training, and compensation practices predict POS. These results are consistent with previous research. We also found that POS influences worker satisfaction and acts as a mediator between select HR practices and satisfaction. This study contributes to the literature by replicating Western-based findings with a Chinese sample and illustrating that the attitudes of Chinese employees can be influenced through the use of HR practices.     

极软表土层支护技术研究

通过对回风斜井的围岩性质及巷道破坏原因分析,结合数值模拟,提出了U型钢支架与短锚杆全长锚固巷道底角加锚索并喷射混凝土封闭围岩支护治理方案。经实验表明,上述方案的实施取得了良好的支护效果。     

浅谈深基坑的若干问题

本文主要论述了深基坑围护的若干设计理论及施工技术,并结合工程实际进行案例分析,探讨结合理论知识指导实际工程管理的作用。     

大学英语教学中的情感因素

动机、自信和焦虑等情感因素对英语教学实践具有重要影响。必须运用合理的方法和途径实现情感因素的交流,促进课堂教学效率,提高大学英语教学效果。     

财务管理神经网络智能决策支持系统的研究

财务管理决策支持系统(简称DSS)是辅助各级决策者实现财务管理的科学决策系统。它主要通过人机交互的方式,利用大量财务数据和众多模型来实现科学性的管理。神经网络是一种非线性复杂网络系统,它主要由许多类似于神经元的处理单元组合而成。将财务管理和神经网络和决策支持系统结合可以实现财务系统的自适应并行联想推理及数据开采的自动化,使财务管理、决策、执行更加科学化、规范化、智能化。     

锚网带喷在巷道修复中应用

涡北煤矿南翼一采区轨道上山原支护采用传统的锚网喷支护，支护效果不理想，造成围岩大面积破坏，巷修工作量大，直接影响矿井的正常生产和经济效益，结合现场实际，在原支护基础上采用锚网带喷支护，以满足巷道变形的要求，取得了较好的支护效果。     

Perceptions of facilitators of a keypad‐based group support system

Organizations are using Group Support Systems (GSSs) to improve the quality of group meetings. Keypad‐based GSSs are a widely used form of this technology, yet there has been little research on their use and effects. This paper reports the findings of a survey of facilitators of a particular keypad GSS. Facilitators indicate that keypad technology improves the quality of meetings for a variety of tasks in a range of group settings and cultures. The findings are in general agreement with field studies of workstation‐based systems.     

高速铁路40m箱梁现浇碗扣式支架施工技术及承载力检算

文章结合南广高速铁路右线贵港特大桥的具体施工实例,从支架基底处理、碗扣式支架搭设、通车门洞设置方面详细介绍了高速铁路现浇箱梁施工方案,并通过支架承载力检算,验证了方案的可行性,为今后类似工程的施工提供参考。     

我国农业发展中的金融支持

农业作为国民经济的基础,必须要有持续发展的能力,而这种持续发展必须有强有力的金融支持。我国农业发展只有对风险规避、资金及金融服务提供各种可能的金融支持方式,才能促使我国农业通过走产业化发展道路实现由传统农业向现代农业的转变。