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The purpose of this study is to expand our understanding of the factors that influence ethical behavioral intentions of public
accountants. Recent scandals have dominated the news and have caused legislators, regulators and the public to question the
role of the accounting profession. Legislative changes have brought about major structural changes in the profession and continued
scrutiny will surely lead to further changes. Thus, developing an understanding of the personal and contextual factors that
influence ethical decisions is critical. An extension of the theory of planned behavior [Ajzen, I.: 1985, Action Control-From Cognition to Behavior (Springer, Heidelberg)], the model used in this study examined the influence of personal, social and organizational factors
on ethical intentions. Specifically, the individual level model tested direct effects of attitudes, subjective norms, perceived
behavioral control, moral sensitivity and ethical climate. Professionals from five accounting firms completed a survey that
measured responses to ethical dilemmas related to the public accounting domain. To minimize the potential impact of common
method bias, the survey instrument was administered in two phases. Hypotheses were evaluated using a structural modeling technique,
partial least squares. Results show strong support for a direct relationship between attitudes and ethical intentions. The
proposed direct effect of subjective norms was not supported. However, a significant relationship between subjective norms
and attitudes was found. Professionals’ attitudes towards ethical issues clearly influence intentions. Moreover, this study
illustrates the potential influence of social factors in attitude formation. Future research should explore the factors in
the public accounting domain that most strongly influence attitude formation. This study suggests that the theory of reasoned
action offers a useful framework for exploring these issues. 相似文献
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本文根据美国顾客满意度指数模型(ACSI),在对物流业和物流服务的特征进行分析的基础上,建立起了物流企业顾客满意度指数测评指标体系.并采用偏最小二乘法(PLS)对模型进行参数估计,构筑物流企业顾客满意度指数测评模型,实现了对物流企业顾客满意度指数测评的研究. 相似文献
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The financial services sector is undergoing substantial change due to technological innovation and digitalization. Traditional banks face intensifying competition through the market entry of digital investment platforms that make use of automated investment advisory, so-called robo advisors. Based on replica of two German robo advisors, a sample of 96 participants assessed their intention to use such digital investment services. The results obtained using partial least squares (PLS) path modelling indicate that perceived usefulness and privacy are the most decisive factors with a one percent higher perceived usefulness (higher privacy) increasing usage intentions by 0.57 % (0.25 %). The results are robust to various socio-demographic and FinTech-related controls as well as alternative estimation procedures such as generalized structured component analysis (GSCA). 相似文献
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ABSTRACT Recent advances in technology have led to the emergence of smart technology systems in brick-and-mortar stores. This study aims to explore the factors that influence customer adoption of in-store smart technology in a retail setting. By adopting the motivation, opportunity, and ability framework, the present study examines the role of relative advantage, perceived complexity, flow experience, enjoyment, retailer support, perceived attractiveness, technology readiness, and self-efficacy in customer perception of shopping effectiveness, which in turn, impacts their adoption intentions. By adopting a quantitative approach, a survey questionnaire was used to collect 747 responses from Australia and Indian retail shoppers. The results show that the motivation, opportunity, and ability framework provided a very insightful way for understanding customer adoption of IST. Specifically, we find significant differences in the role of flow, retailer support, and perceived attractiveness in determining customer evaluation of in-store smart technology for Australia and India. Findings have important managerial implications. 相似文献
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通过总结价值共创理论研究方面的成果,构建基于顾客体验的价值共创前因要素、过程及结果之间的影响机理模型,并提出了路径的因果关系假设。在此基础上,以医疗服务行业为例,通过问卷调查的方式收集数据,运用结构方程模型进行实证分析。研究结果表明,顾客组织社会化、感知公平和感知风险与顾客参与价值共创行为存在正向相关关系,顾客通过参与价值共创可以提升体验价值,并对企业获取顾客忠诚有积极的促进作用。最后讨论了该研究的管理启示与局限。 相似文献
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Abstract This article examines the impact and interrelationship of corporate image, satisfaction, and commitment on customer loyalty in the travel industry. A corporate image–commitment–loyalty model was developed and tested. Partial least squares (PLS) was used to test the direct and indirect linkages between the four variables, and an alternative model was proposed. The tourism and travel industry is highly price sensitive and competitive with low levels of customer loyalty. Customer loyalty is a valuable asset in highly competitive markets, and understanding factors affecting customer loyalty is important to travel agencies who are seeking ways to maintain a strong customer base. The results of a mail survey conducted in New Zealand indicate that corporate image has a positive significant influence on customer commitment and customer satisfaction. Affective commitment is the focal point in the relationship and contributed most in predicting customer loyalty. The influence of customer satisfaction, on the other hand, contributed a much smaller effect. The key implications for travel agencies are build strong emotional bonds with customers and improve corporate image through trust and service delivery. 相似文献
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Kim Willems Gilbert Swinnen 《International Review of Retail, Distribution & Consumer Research》2013,23(5):513-539
This study examines whether consumer perceptions of store personality (SP) differ according to the store's format (hard-discount versus soft-discount and value retailing). A consumer survey (n?=?306) is conducted in which respondents are asked to rate these retail formats on five SP dimensions and in terms of self-congruity (SC). The findings of both repeated measures ANOVA and hypothesis testing of proportion difference indicate that the three formats differ significantly in terms of all five SP dimensions. Moreover, consumers perceive a greater match between their self-concept and the value retailer's personality than the discounter's. A PLS model is estimated linking SP and SC to store loyalty and word-of-mouth intentions (WOM). The SP measurement model is only partially confirmed by the data. The effect of SC is found to dominate in explaining loyalty and WOM. These results provide valuable insights for optimising retail positioning strategies. 相似文献
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