全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

关于农业产业化经营与组织创新的思考

产业化是中国农业现代化经营的开端，其组织形式是一个关键因素，只有适应中国具体国情和经济发展阶段而不断创新才有生机与活力。中国农业产业化组织创新的关键点是解决好土地长期承包与规模化经营问题。经营组织形式只有同市场经济相适应，才能取得较好经济效益。     

入世三年来我国农产品贸易发展态势分析

加入世界贸易组织三年来，我国全面履行了农产品国际贸易方面的入世承诺，农产品的进出口都得到了迅速的发展，取得了良好的成绩。通过分析入世以来我国农产品贸易的发展状况、面临的问题和发展趋势，提出未来我国农产品贸易发展的应对策略，以利于我国经济更加健康地融入世界经济。     

开放经济条件下江苏农业结构战略性调整的对策措施

江苏既是一个经济大省，又是一个农业大省，在开放经济条件下，江苏的农业发展面临着国内外市场的双重挑战，因此，必须充分发挥江苏农业的比较优势，加快农业结构的战略性调整，其中特别重要的是：应当以主导产业为依托，推进农业产业化经营；大力发展名、特、优等地方品种，使之成为壮大县域特色经济的亮点；大力发展外向型农业，确立江苏农业的国际竞争优势；同时，还要构建开放经济条件下促进江苏农业结构战略性调整的保障体系。     

转轨时期我国小农经济改造思想演变与争议

改造小农经济是转轨时期社会主义建设的最艰巨的任务之一。本从家庭经营、规模经营、农业产业化、农村剩余劳动力、农地制度创新等5个方面总结了理论界对小农经济改造的争议与研究，并认为改造小农经济应以邓小平“两个飞跃”理论作为理论基础。     

中俄跨境电商服务供应链发展研究——以全球速卖通为例

指出随着中俄跨境电商的迅猛发展,跨境电商平台之间的竞争不断加剧且竞争焦点逐渐从商品竞争过渡到供应链和整体服务水平的竞争。结合全球速卖通在俄罗斯的跨境电商服务供应链的运营情况,通过建立PEST-SWOT矩阵模型,分析全球速卖通在俄罗斯市场的服务供应链发展的竞争态势及宏观环境,并针对其存在的问题提出了优化路径。     

后疫情时期服务业发展的思考与对策——基于服务生态系统的视角

服务生态系统是服务企业进行资源整合、服务交换和价值共创的重要场所,也是数字经济背景下服务产业实现升级发展的重要手段。本文基于服务生态系统理论,通过文献梳理阐明了服务业服务生态系统中价值创造、参与者关系和共享制度等基本问题,分析了新冠肺炎疫情对服务业造成的巨大影响即减少了参与者互动和价值共创、缩小了生态系统规模、加剧了生态系统动荡、催生出大量创新。最后为后疫情时期的服务业发展提出加强服务企业扶持力度、通过科技手段搭建互动桥梁、坚定服务业的发展方向、利用变革期大力发展服务创新等对策建议。     

新型农业项目绩效审计机理及实施策略

农业是我国政府关注的重点领域。在农业现代化建设、供给侧改革和乡村振兴等多个契机的推动下,我国以农业创新、农业增效为主题,以农产品电子商务、农产品加工、农业资源循环利用等为主要形式的新型农业项目开始崭露头角。对新型农业项目绩效审计机理及实施策略进行研究,是审计职能发展、政府预算管理和项目自身管理的要求,有助于新型农业项目合理使用资金,促进行业健康发展。     

莆田市发展“医养一体化”服务模式的对策研究

随着银色浪潮来袭,如何养老已成为我国各城市重点关注的问题。将医疗机构、养老机构、社区医疗服务中心当中的医疗资源与养老资源进行共享交流,搭建“医养一体化”平台,是我国养老服务的发展趋势。论文研究了莆田市如何突破传统养老方式的局限性,推行“医养一体化”服务模式,探讨“医养一体化”平台的搭建对策。