公共财政体系与农村新型合作医疗筹资水平研究——促进公共服务横向均等化的制度思考

新型农村合作医疗(新农合)的筹资主要来自政府补助。对于很多县级政府来说,其新农合筹资来自上级政府(主要是中央政府和省级政府)的补助金,这对于新农合的平稳实施至关重要。然而,由于新农合补助金是一种带有配套要求的专项补助,而上级政府大多采用一刀切式的固定金额补助法,这样财力较弱、农业人口比重高的地方政府不得不承担相对较大比重的筹资责任。为了发挥上级政府补助金推进地方政府财力横向均等化的作用,促使财力不同的地方政府为民众提供大体相同的新农合服务,有必要在政府间转移支付上探寻更为制度化的方法。     

Unhappy Campers: Exploring Consumer Resistance to Change

This article provides an examination of consumers' reaction to change that is consciously initiated by firm managers. Despite the best of intentions, some change is not welcomed by consumers. This article provides an explanation regarding why consumers resist change and suggestions are offered regarding ways that organizations can proactively work with their client base when change is needed without damaging their brand. This topic was examined using in‐depth interviews of customers of an experiential service: a family camp resort. The themes identified in this research are directly applicable to a broad range of experiential services including travel and leisure services.     

中美服务贸易的本地市场效应研究

本文利用1992~2014年的数据对中美服务贸易的本地市场效应进行了实证检验,发现本地市场效应和劳动力要素禀赋均促进了中国对美国的服务出口,后者小于前者;运输服务和旅游服务、教育服务、金融服务、保险服务、电信服务、广告服务、研发与测试服务及建筑工程咨询服务的本地市场效应显著,计算机与信息服务的本地市场效应没有通过显著性检验,专利权与特许费、管理、咨询与公共关系服务、法律服务、设备的安装、维护与修理服务不存在本地市场效应。因此,一些传统服务贸易行业存在本地市场效应,一些新兴服务贸易行业也存在本地市场效应,说明可以通过发挥本地市场效应来扩大中国对美国服务出口,扭转服务贸易逆差,优化服务贸易结构。     

A framework for innovative service design

Drawing on research from design science, marketing, and service science, our paper provides an integrated framework for evaluating and directing innovative service design. The main goal of our review is to highlight the strengths of existing frameworks and to suggest how they can be enhanced in combination with design science principles. Based on our review, we propose a new framework for the design of innovative services that integrates several key paradigmatic approaches and identifies fundamental open research questions. Our approach is unique as it combines three service disciplines, namely services marketing, service science, and design science, and provides a new framework that describes step by step the procedure that needs to be taken and the conditions that need to be met for developing innovative services. We believe that providing such a framework is a valuable addition to the literature.     

Reinforcing customer loyalty through service employees’ competence and benevolence

The present study aims to investigate how service employees’ competence and benevolence can influence customer loyalty. A hierarchical multiple regression with interaction analysis was performed on data collected from 1296 customers in a financial service provider. The results show a significant interaction between competence and benevolence in their influence on customer loyalty. These results reinforce the idea that benevolence can be used to enhance the effect of competence on customer loyalty. The managerial and research implications of the reported study are discussed.     

A league of their own: services exporters – a developing country perspective

This paper provides a firm-level portrait of services exporters along with goods exporters in a developing country. Current findings of firm-level services trade literature suggest that the stylized facts of goods trade apply to services trade as well for a set of developed countries. This paper investigates if similar results hold for a developing country, Turkey, for the period 2003–2008. Most results lend support to the evidence found in the previous literature. However, the analysis of Turkish data shows that firms that export both goods and services are larger than those exporting goods or services only while multinationals that sell only goods are bigger than multinationals exporting both goods and services or those exporting only services.     

从无序蔓延到精明增长--美国"城市增长边界"概念述评

对美国"城市增长边界"的概念及相关内容进行了介绍与评述,并针对中国城市规划现状中的一些问题进行了分析,提出相应的思考与建议.     

环城绿带对城乡边缘带景观的促进机制

认为环城绿带通过抑制城市蔓延而有益于城市景观;环城绿带以其与城乡边缘带在地理空间、建设目标和管辖上的关联性构成了对城乡边缘带的作用基础,并由此形成其促进机制.基于环城绿带对城乡边缘带景观的作用基础和促进机制的分析,提出要从城乡发展与规划角度保证环城绿带的合理空间布局,从形态和尺度上保证环城绿带的生态功能,从制度和公众支持方面保证环城绿带的永久有效性.     

新型物流服务模式探讨

随着社会经济的快速发展,物流企业之间的竞争日益加剧,客户选择的空间越来越大。只有提供准时、高效、直接的优质物流服务,并对客户投诉做出快速回应,才能更好地满足客户需求。同时,物流公司还要不断营造良好的企业文化氛围,给客户以新的感觉和期望,以建立忠诚的客户群。     

How do services of owner-occupied housing affect income inequality and redistribution?

This paper aims at analyzing the redistributive impact that the inclusion of the imputed rental market value of owner-occupied housing would have if used for quantifying the ability to pay rather than imputation based on cadastral values. We consider the Spanish personal income tax as reference, due to the differential treatment that it provides for imputed income from owner-occupied housing, together with the exceptionally high percentages of home ownership in Spain. By means of micro-simulation we explore the consequences of alternative possibilities for dealing with implicit income from owner-occupied housing.