A decision method for supplier selection in multi-service outsourcing

Although supplier selection in multi-service outsourcing is a very important decision problem, research concerning this issue is still relatively scarce. This paper proposes a decision method for selecting a pool of suppliers for the provision of different service process/product elements. It pioneers the use of collaborative utility between partner firms for supplier selection. A multi-objective model is built to select desired suppliers. This model is proved to be NP-hard, so we develop a multi-objective algorithm based on Tabu search for solving it. We then use an example to show the applicability of the proposed model and algorithm. Extensive computational experiments are also conducted to further test the performance of the proposed algorithm.     

Service innovativeness and the structuring of organizations: The moderating roles of learning orientation and inter-functional coordination

This paper aims to investigate the influence of organizational structure on service innovativeness by testing the moderating roles of learning orientation and inter-functional coordination. This helps to understand how organic structure influences service innovativeness when it is effectively leveraged with favorable organizational factors. Data were collected from 178 hotel managers and executives in Japan and moderated regression analysis was performed to analyze the data. Findings of the study suggest that higher levels of service innovativeness are positively related to higher levels of hotel business performance. In addition, organic structure makes a positive influence on service innovativeness and an increase in the levels of learning orientation boost the effectiveness of organic structure on service innovativeness. Moreover, the positive association between organic structure and service innovativeness become stronger when all firm’s functions make an attempt to cooperate and contribute to disseminating customers and competitors’ information in the hotels. These findings contribute to understanding how hotel service innovation is affected by service innovativeness, organizational structure, learning orientation and inter-functional coordination.     

高技术服务业与资源型产业融合对资源型企业两阶段创新效率的影响

基于新技术与新知识的高技术服务业跨界融合是传统企业实现创新资源优化配置、创新研发和商业转化的重要因素。因此，运用熵指数测度全国各省区高技术服务业与资源型产业融合水平，并利用2014—2017年资源型上市公司面板数据检验两大产业融合对资源型企业两阶段创新效率的影响，同时探讨企业吸收能力的调节作用。结果表明：现阶段高技术服务业和资源型产业融合程度不高，但发展态势良好，处于从失调走向协调的转变期；产业融合对资源型企业创新研发效率短期无显著影响，长期存在抑制作用，资源型企业技术能力刚性导致对新技术的排斥，且较大的产业间认知差距削弱了产业间良性互动带来的技术扩散效应；产业融合对创新转化效率呈先抑制、后促进效应，就长期而言，产业融合具有良好的创新转化推动力；资源型企业吸收能力分别在产业融合与滞后一期创新研发效率及滞后三期创新转化效率的关系中起正向、负向调节作用，表明资源型企业吸收能力构建尚不全面。     

要素价格扭曲、行业异质性与R&D投入关系研究——来自中国制造业28个细分行业的证据

从中观视角研究要素价格扭曲对制造业R&D投入的影响及行业差异，厘清行业异质性背景下要素价格扭曲影响R&D投入的理论机制，运用制造业细分行业数据，结合非线性面板门槛模型进行深入分析。结果显示：要素价格扭曲对制造业R&D资本投入和R&D人力投入均均具有显著抑制效应，行业异质性因素在二者间发挥重要调节作用。进一步，运用面板门槛模型对行业异质性因素的作用进行探究。结果表明，行业特征因素如市场竞争、资本密集度、企业平均规模以及对外开放度在不同门槛值区间，要素价格扭曲对R&D投入的影响效应均存在显著差异。研究结论为全面深化市场化改革、提高要素资源配置效率、促进制造业自主创新转型升级，进而推动创新型国家建设具有一定启示意义。     

不同经济发展水平下创新要素对产业创新绩效的影响及政策启示

基于不同经济发展水平研究视角，选取新一代信息技术产业为研究对象，采用改进的Griliches-Jaffe知识生产函数模型，运用面板数据回归分析方法，利用《中国高技术产业统计年鉴》（2007-2017年）中电子及通信设备制造业统计数据进行实证研究，探究创新要素投入与创新绩效的关系。结果发现：对于新一代信息技术产业，在不同经济发展水平地区投入相同创新要素对创新绩效的影响存在一定差异，尤其体现在技术投入要素作用效果上。这就意味着，对经济发展水平不同地区使用相同的创新要素推动产业创新发展是低效的；不同发展水平地区有针对性地分配创新要素，对于实现创新要素最大效率、推动战略性新兴产业布局与发展尤其关键。最后，提出相应政策启示及建议。     

Development of a service continance model with IT service antecedents

This study make provides service marketers, particularly those delivering information technology (IT) related service, with insight to the factors that consumers use when evaluating IT services. We develop a service continuance model that includes the antecedents of the consumer׳s decision to continue using information technology (IT) related services in a B2C service environment. Using data from the smart phone service consumers, a covariance-based structural equation modeling analysis is used to test the research model. Results from our empirical study suggest that the association between service usefulness and service continuation intention is fully mediated by service satisfaction. Though both system-service quality and customer-service quality are positively associated with service satisfaction, consumers of IT related services attach greater importance to system-service quality than to custom service quality. Likewise, the indirect path to service continuation intention is stronger in system-service quality than in customer-service quality. Our findings have practical implication for growing market share in IT related services by recognizing the importance of system-service quality in technology service delivery.     

The Spanish Textile Industry Sans ATC Quota Protection

The Spanish textile and apparel manufacturing sectors have been badly impacted by the global recession as well as the removal of quotas that were in place with the Agreement on Textiles and Clothing (ATC). This study employs a cost function to investigate the presence of scale economies and the interrelationships among inputs of domestic capital, labor, and intermediate goods as well as outsourced (imported) intermediate products for the Spanish textile industry in a global environment that has become increasingly competitive. While there is evidence of scale economies at low output levels, there is also some evidence consistent with diseconomies of scale at the highest output levels. All of the inputs appear to be substitutes for one another except for domestic capital and outsourced intermediate goods. An important finding is that the demands for both labor and domestic intermediate goods have become increasingly sensitive to the prices of outsourced inputs. The estimated coefficients of dummy variables indicate that reduced international trade restrictions have put downward pressure on unit cost for the industry in recent years. These results suggest that the Spanish textile industry and its domestic suppliers will be increasingly challenged by international competitive pressures.     

资源配置视角下战略性新兴产业基地建设决策过程研究

采用案例分析法，以国家传感网创新示范区建设的决策过程为研究对象，从资源配置视角重新审视了战略性新兴产业基地建设的决策过程。结果表明，在战略性新兴产业基地建设决策过程中，地方政府充分发挥了主观能动性，与中央政府、科研机构及企业积极互动，获得了建设产业基地的资源。同时，中央政府完成了与产业基地甄选及部署相关的资源配置。     

The impact of the social servicescape,density, and restaurant type on perceptions of interpersonal service quality

The purpose of this study was to investigate how density in the servicescape affects the three interpersonal dimensions of Stevens et al., (1995) DINESERV conceptualization of service quality (responsiveness, assurance, and empathy) across various restaurant types. Using the framework of information processing theory, it was predicted that when a customer uses density to evaluate anticipated service quality, the information processing style will vary depending on the restaurant context. For fine dining restaurants and sports bars, it was predicted that customers will use heuristic processing, but would use systematic processing when evaluating a family casual restaurant. A 3 (contextual service norms) × 2 (built density) × 2 (human density) between subjects factorial design was employed. The results identified a three-way interaction between human density, built density, and restaurant type, suggesting that the type of restaurant does indeed matter when considering how density impacts potential customers’ perceptions of a restaurant.     

Herding behavior in the Pakistan stock exchange: Some new insights

This study attempts to examine the presence of herding behavior in the Pakistan Stock Exchange (PSX). The novel contribution of this paper is that it investigates the herding phenomenon from a large number of facets such as herding of firms towards market, herding of firms towards industry portfolios, herding of industry portfolios towards market, herding in mostly traded stocks and in large and small stocks, and herding in the crisis period. For this purpose, we use the herding behavior model of Christie and Huang (1995) on the daily closing prices data of 609 firms listed on the PSX from January 2004 to December 2013. Results show that individual firms do not herd towards market index, except when the market experiences a negative return of 5%. However, when we sort firms into small and large groups based on median market capitalization, results indicate that large firms show herding behavior in extreme market movements. Further, we find that firms in several industries herd towards their industry portfolios. However, we find weak evidence of industry portfolios herding towards the market. We also segregate the impact of financial crisis of 2008 from normal times. These findings support results of our baseline estimation.