Explain the intention to use smartphones for mobile shopping

This research aims to propose an extended Technology Acceptance Model (TAM) that will provide better understanding of the acceptance of purchasing using smartphones. In fact, satisfaction toward the visit of the mobile Web site and the perceived enjoyment are added to the original model. A questionnaire was used to collect data from 400 French purchasers and non-purchasers. The structural model analysis has highlighted two differences between the two individuals’ profiles. The first is the positive and significant impact of perceived enjoyment on the intention to use smartphones to make purchases, since it is only significant amongst the purchasers. The second difference concerns the impact of satisfaction on the intention to use smartphones for purchases, which is significant only among the purchasers. Managerial implications are further discussed.     

Assessing the effects of perceived value (utilitarian and hedonic) in LCCs and FSCs: Evidence from South Korea

In the airline industry, passengers choose and buy service based on their perception of which airline delivers better value. Thus, it is important to compare two types of airlines, Low Cost Carriers (LCCs) and Full Service Carriers (FSCs), to measure how much their product or service is worth and the effect of perceived value on passengers' purchase decisions. This study examined the relationship between perceived value, satisfaction, and purchase intention in both FSCs and LCCs. Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were performed for data analysis. Our findings reveal that passenger satisfaction in LCCs is affected by hedonic value and utilitarian value, but passengers' future purchase intention is not dependent on satisfaction even when passengers are satisfied. In FSCs, moreover, utilitarian value is not a significant factor for satisfaction and purchase intention. This research provides implications for airline marketers and directions for future research.     

Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors

This study aims to identify the impact of the environmental, social and economic dimensions of sustainable hospitality supply chain management actions on customers’ attitudes and behaviors including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services utilizing data collected from U.S. consumers who frequently stay at hotels. Findings suggest that while both environmental and economic dimensions’ actions of sustainable hospitality supply chain management have positive influences on customer satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services, the social dimension actions are found to have a positive influence on customer satisfaction and a negative influence on customer willingness to pay a premium. Results also indicate that customer satisfaction fully mediates the relationship between social dimension actions and customer loyalty. In addition, customer satisfaction positively influences customer loyalty, which ultimately increases customer willingness to pay a premium. The implications of the research findings are provided.     

The impact of service failure on brand credibility

Recent studies have examined the consequences of brand credibility, with the majority of works embedded in physical goods. Despite the growing attention service branding receives, little is known about how service failure and recovery efforts impact on brand credibility in service organisations. The purpose of this study is to examine how brand credibility is affected by service failure and an organisations recovery efforts. An online self-completion survey of airline consumers (n=875) was employed to test the relationships between the focal constructs. The results show that a service firm’s effective complaint handling positively impacts satisfaction with complaining, overall satisfaction and service brand credibility. The study also finds that the higher the perceived magnitude of failure, the more difficult it is to satisfy a customer. These results demonstrate that it is possible to maintain service brand credibility during a service failure, provided brand managers develop and implement effective complain handling procedures.     

The influence of volunteer motivation on satisfaction,attitudes, and support for a mega-event

Although there are numerous studies on volunteering in tourism, little research has been done on volunteer support for mega-events. This study develops a theoretical model investigating the relationship between volunteer motivation and support for the Expo 2012 Yeosu Korea through mediating effects of satisfaction and attitudes toward volunteering and the Expo venue. An onsite survey of 489 volunteers at the Yeosu Expo was conducted. The structural equation model reveals that patriotism and intrinsic motivations significantly influence volunteer satisfaction, which in turn exerts a significant effect on attitudes toward volunteering and the Expo venue. Also, volunteer attitudes toward volunteering significantly influence volunteer attitudes toward the Expo venue, which in turn have a significant effect on support for the Expo. The study suggests that patriotism and intrinsic motivations can leverage support for mega-events through enhancing mediators of satisfaction and attitudes.     

Heterogeneity in the quality–satisfaction–loyalty framework

Few studies have attempted to compare the results of quality–satisfaction–loyalty (QSL) models across different groups to account for heterogeneity across Business-to-Business dyads. This study confirms the mediation effects of trust, commitment and information sharing in the QSL causal chain, and compares the confirmed model across selected sources of heterogeneity originating from the variance in actor demographics and market characteristics. Our study employed a focal firm approach to consider a network of buyers in the South African Computer Aided Design (CAD) industry. Data was collected from 497 respondents and the empirical model was tested using variance based Structural Equation Modelling and Finite Mixture modelling. Beyond offering further support for the quality–satisfaction–loyalty causal chain, the study provides evidence of heterogeneity often associated of high context emerging markets.     

Exploring the influence of customers' time horizon perspectives on the satisfaction–loyalty link

Anecdotal evidence suggests that older individuals behave more emotionally and less cognitively due to their decreasing biological, cognitive, and/or social abilities, or a combination thereof. However, in the psychology and aging literatures, recent research indicates that the sense of future time is a better predictor of consumer perceptions, attitudes, and behaviors than chronological age. Tying in with these research streams, this paper introduces individuals' future time perspective (FTP) as a moderator of the well-known satisfaction–loyalty relationship. More precisely, this paper demonstrates that FTP influences the satisfaction–loyalty relationship by (1) driving customer loyalty, and (2) moderating the relationship between these two constructs. Besides contributing an important concept to the business research literature, the findings provide evidence that explains the previous heterogeneous results of chronological age-related research. This concept allows for a more nuanced analysis of aging's impact on the perceptions, attitudes, and behaviors of consumers.     

Role of constraints in Chinese calligraphic landscape experience: An extension of a leisure constraints model

The study of constraints in the leisure and tourism context has been a growing research theme during the past four decades. This article focused on participants' constraints that inhibit an experience of Chinese calligraphic landscapes. The purpose of this study was to determine whether three types of constraints existed in the context of a calligraphic landscape experience. A confirmatory factor analysis confirmed the fitness of the collected data for the hierarchical constraints model. This study also extended this hierarchical model to prove that some constraint dimensions do influence tourists' preference, participation and satisfaction. This research concluded that intrapersonal constraints had a negative influence on preference, while neither interpersonal nor structural dimension influenced tourists' participation or satisfaction.     

Measurement specification and leisure satisfaction

Abstract

A comparison of specific expressive and instrumental indicators of satisfaction were compared against general measures of satisfaction. Research was conducted to explore specific indicators of satisfaction which included expressive measures representing major intrinsic goals of a leisure activity and instrumental measures which serve to facilitate those goals. Expressive indicators of satisfaction involving core experiences were most salient in explaining variance in general measures of satisfaction. Specific instrumental indicators of satisfaction did not contribute significantly to explaining variance in general measures of satisfaction.     

Job satisfaction in teams

This paper analyses and discusses the results of a large sample survey of job satisfaction among clerical employees working in teams. The relative strengths of association between several variables and job satisfaction are assessed and the results support the importance of on-the-job training, participation in decision making and management leadership. Questions are raised about first-line supervisors as team leaders.