Balancing the scales: recovering from service failures depends on the psychological distance of consumers

The purpose of this research is to enhance knowledge about service recovery by investigating the feelings of psychological distance in the relationship between customers' perceptions of service recovery efforts of the perceived justice dimensions (distributive, procedural, and interactional justice) and attitudinal responses such as satisfaction with service recovery effort and trust in the firm. The results of structural equation modelling analyses suggested that consumers who had positive justice perceptions were likely to exhibit positive attitudinal responses. Consequently, the positive attitudinal responses generated positive word-of-mouth intention about their experiences and encouraged them to continue the service.     

基于心理契约的企业知识型员工激励研究

知识经济时代,知识成为企业成长与发展的关键因素。怎样吸引、留住知识型员工以应对激烈的竞争是摆在企业面前的一大难题。基于心理契约的激励措施充分考虑到员工心理因素,能够实现激励方式与激励对象的合理配置,是比较有效的激励方式之一。文章的研究为企业有效管理知识型员工提供了参考依据,帮助其制定有针对性的知识型员工管理措施,提高知识型员工的绩效,真正实现以人为本和双赢局面。     

浅谈职校学生心理特征、成因及对策

职校学生的心理直接影响职校教育的效果。本文从现象入手,指出了五种职校生的心理特征,并从家庭、学校、社会三个方面分析了形成这种心理特征的原因,有针对性地提出了八点改进的措施。     

论篮球运动员球感的建立机制

球感的建立是长期的强化训练和在高水平竞赛中培养的结果,其形成有独特的生理机制和心理因素。     

Risk markers of severe psychological violence against women: a WorldSAFE multi-country study

This study was an attempt to determine the prevalence and significant risk factors associated with severe psychological violence in 6 WorldSAFE sites. The respondents were 3975 women aged 15–49 years and residing in selected urban areas in Chile, Egypt, the Philippines and India. Using a standard instrument translated locally, psychological violence was measured using items indicating the following domains: verbal abuse, fear and separation. A woman who had experienced severe psychological violence had admitted that she had experienced any of the above-mentioned behaviors ‘3 or more times’ in her lifetime (lifetime prevalence) or with her current partner during the past 12 months (current prevalence). The results showed a lifetime prevalence of severe psychological violence ranging from 10.5% of women in Egypt to about 50% in Chile and Trivandrum, India. Verbal abuse was most common among the different behavioral indicators. A woman's mental health status and partner alcohol use were found to be the common significant risk factors. Recommendations were made to facilitate efforts to address severe psychological violence in developing countries.     

心理干预复合咪达唑仑对腔镜手术心理应激反应的影响

探讨心理干预复合咪达唑仑对腹腔镜全宫切除患者术前心理应激反应的影响。择期行腹腔镜全宫切除术患者90例,ASAI或Π级,随机等分为3组：对照组（C组）,不用术前用药;咪达唑仑组（M组）,术前30 min肌注咪达唑仑0.05 mg/kg;心理干预复合咪达唑仑组（PIM组）,按照心理干预方法进行术前访视,术前30 min肌注咪达唑仑0.05 mg/kg。术晨8时及入室后即刻测定3组患者的血清ACTH、Cor、AT-Π与IL-6水平,记录术前一日访视时及入室后即刻的MAP、HR和SpO2值,并行S-AI、AVAT评分。心理干预复合咪达唑仑能明显减轻腹腔镜全宫切除术患者术前的心理负担和焦虑程度,不失为一种调控手术患者术前急性不良心理应激反应的简便易行而又切实有效的方法。     

Work experiences,work adjustment and psychological well-being of expatriate employees in Hong Kong

This study replicated and extended research on expatriate work adjustment by examining the antecedents of work adjustment and its outcomes in terms of psychological well-being. Data were obtained from a nationally heterogeneous sample (N = 184) of expatriate employees in Hong Kong using a structured questionnaire. Results of regression analysis revealed role conflict to be significantly negatively related to work adjustment, while role discretion, co-worker support and work-method ambiguity (clarity) were significantly positively related to work adjustment. Of the three hypothesized outcomes, work adjustment was significantly positively related only to job satisfaction but not to quality of life and marital adjustment. Though not the focus of this study, interaction adjustment was found to be significantly positively related to quality of life. Limitations of the study and implications of the findings are discussed.     

篮球运动员的心理特征及其赛前心理训练方法探讨

赛前的心理问题往往导致运动员在比赛中动作失调、变形、丧失信心。要使运动员在比赛中战术水平得到淋漓尽致的发挥,就需要教练员较好地了解和掌握篮球运动员的心理特征并能有针对性地进行赛前心理训练和指导。     

对高校体育专业学生直道栏成绩的影响因素研究

文章通过文献阅读、实践总结、对比实验法、数理统计法的研究方法,以延安大学体育学院2006级体育教育专业2班与社会体育专业2班学生为研究对象,对影响学生直道栏成绩的因素进行研究。