大规模定制模式下基于顾客需求的物流服务商选择研究

以大规模定制(MC)为背景,根据企业顾客的服务需求,提出了一个基于质量功能展开(Quality Function Deployment,QFD)和TOPSIS(综合距离评价)算法相结合选择物流服务商的新方法。首先依据QFD的方法,对基于顾客需求的物流服务商进行了详细分析,然后运用TOPSIS算法,综合考虑几项指标,从候选物流供应商中选择满足顾客需求的"理想物流服务商"。最后,通过举例验证思路的科学性和合理性。     

基于TRIZ与QFD的故宫旅游产品造型设计研究

随着国内外交流的增加,旅游产品越来越受关注。以TRIZ与QFD理论为设计的指导方法,可以从理性的角度提出一种新的旅游产品的造型设计方法。该方法通过相关质量屋的建立和系统理论的分析,有效地提高了设计效率,降低了研发成本并且缩短了研发周期。利用此理论确定了故宫旅游产品造型设计的方案。     

Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits

This paper presents a review, analysis, classification and codification of the literature on quality function deployment (QFD) produced between 2002 and 2006. The publications were classified into two main groups: conceptual research and empirical research. The studies focused more on quality matrix problem solving and the main difficulties are reported. However, few studies have been done on solutions for other important aspects. Further research is needed on how to reduce the difficulties of using QFD.     

基于卡诺模型构造住宅商品房的质量屋

为了提高住宅商品房的开发质量和客户的满意度,本文运用卡诺模型找出购房者对住宅商品房的期望需求项和魅力需求项,构造购房者的需求识别体系,找出重点开发的项目;然后勾践住宅商品房的质量屋,将购房者的声音反映到实际的开发之中。     

Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry

Research on service quality and customer satisfaction has become significant in the hospitality industry. Nonetheless, most previously proposed or introduced research paradigms have focused exclusively on customers without equally emphasizing the intra-organizational service generation and delivery processes. In contrast, this study considers both external and internal service management issues and subsequent service innovations based on the framework of Quality Function Deployment (QFD). QFD and its relationship to similar concepts are explained. Next, this study provides an overview of the QFD process and develops a hypothetical application in the lodging industry in order to illustrate future application and analysis strategies. Some benefits and disadvantages of the QFD process are discussed as compared to extant service quality and customer satisfaction paradigms. Finally, suggestions and directions are offered for future applications, with particular interest in hospitality-specific service management issues.