The implications of hotel employee attitudes for the development of quality tourism: the case of Cyprus

In an increasingly competitive market, the issue of quality has grown in significance for tourism businesses and destinations alike. This has been influenced by a number of factors, such as the expansion of consumer rights and the alleged emergence ‘new’, quality conscious tourists. In particular, it is the need to retain or increase competitive advantage that has underpinned the drive for quality in tourism—certainly, many destinations, especially those operating in the highly competitive summer-sun market, are now adopting quality tourism development strategies. However, little or no attention has been paid to the role of tourism industry employees, particularly those in hotels, in the success of quality management programmes. The purpose of this paper is to address this omission. Based upon a survey of hotel employees in Cyprus, it identifies a number of factors that may support or limit the drive towards quality service provision, with a variety of implications for the destination as a whole as well as individual hotels. In particular, hotel management should implement strategies based on reward systems, empowerment and reducing staff turnover, whilst there is an important co-ordination and guidance role to be played by the national tourism organisation.     

浅谈学生创新素质的培养

创新素质的培养是高等教育中面临的重要课题。随着经济全球化和知识经济的发展，创新素质和创新能力具有了新的内涵，它的高低决定着社会对人才的认可程度，影响着人才在市场经济中的价值和地位。本简要论述了创新素质的构成、学生在创新素质发挥方面问题、提出了在高等教育中培养学生创新素质的一些看法。     

素质教育与图书馆的导读工作

本文阐述了素质教育形势下图书馆如何开展好中学生读者的导读工作 ,并针对中学生读者的生理特征及其阅读特点 ,阐明了导读的必要性以及导读的方法和途径。     

关于英语教学改革的构想

本就目前英语教学模式上的局限性，结合英语学科“实用性”、“交际性”的特点，提出英语教学改革应据形式、重内容；更好地发挥学生在课堂上的主导作用；同时加强语境建设和素质教育的若干构想。     

学生工作者的素质与素质教育

学生工作在素质教育中处于十分重要的地位，直接关系到人才培养的成败，所以必须具备相应的素质和能力。     

浅谈高等职业教育实践教学的重要性

本文以马克思主义的实践观为依据,阐明实践教学在高职院校教学过程中的重要性,同时,指出了完成实践教学的方式和途径。     

高职高专教材改革建设问题与对策

大力发展高等职业教育,培养和造就适应生产、建设、管理、服务第一线需要的高等技术应用性人才,要求我们必须重视高等职业教育教材改革与建设,编写和出版具有高职教育自身特色的教材。     

论述全面质量管理在高校科研管理中的重要性

本文通过分析传统的高校科研管理存在的若干问题,并从内部环境和外部压力两大方面指出优化高校科研管理和构建高校科研的全面质量管理体系的迫切性和必要性,最后,阐述了在高校科研工作方面推行全面质量管理的重大意义。     

Ranking quality of life using subjective well-being data

Indices ranking the quality of life in cities based on climatic, environmental and urban conditions have a long tradition in the hedonic literature. In this paper we propose an alternative set of indices based on subjective well-being (SWB) data linked to regional level amenities. SWB indicators provide a direct, self-reported evaluation of life satisfaction and can be used to rank quality of life among different locations in the absence of data on housing prices and wages. Using SWB data in Ireland, we show how to rank quality of life in regions in three different ways: 1) using a simple unconditional average of SWB across locations, 2) conditionally, controlling for personal characteristics of individuals and the environmental amenities in their area and 3) weighting the environmental endowments in each location by the marginal rate of substitution between income and the amenity. The results show a very high correlation between the three indices and suggest that variation in SWB across locations is not random, but is driven to a large extent by the endowment of location-specific amenities across locations.     

新产品开发过程中的战略均衡研究

基于企业促销和广告宣传能提高消费者心目中的新产品质量水平,而将市场阶段细分为上市初期阶段和中后期阶段。考虑到上市初期阶段新产品质量的提高会影响产品需求率,进而影响企业收益和成本,建立基本产品、新产品和竞争产品并存下的企业利润模型,研究了新产品开发时间与质量之间的平衡问题,并分析了上市初期阶段产品质量的提高对企业利润和营销战略的影响。