Information technology impact on market orientation in e-business

This study presents how information technology (IT) contributes to market orientation (MO). The authors analyze the way companies deal with market intelligence to facilitate the identification of customer needs and to generate the appropriate response to such needs. Research methodology includes multiple case studies of retail companies with e-business operations (the three largest in Brazil). The findings indicate that investment in interorganizational systems strongly supports the development of MO capabilities. The article develops a framework to help companies in assessing how IT applications support their MO behaviors; as an academic contribution, the study presents two hypotheses for future studies.     

Employment discrimination in a former Soviet Union Republic: Evidence from a field experiment

We provide the first experimental evidence about ethnic and gender discrimination in the labor market of a former Soviet Union country, Georgia. We randomly assign Georgian and non-Georgian, male and female, names to similar resumes and apply for jobs as advertised on help-wanted websites in Georgia. We find that gender has no effect on the probability of callback, but a job applicant who is ethnically Georgian is more than twice as likely to be called for a job interview than an equally skilled ethnic non-Georgian (Azerbaijani or Armenian). The 113% ethnic gap in callbacks (167% among males and 79% among females), which is substantially larger than the gap typically documented in the existing literature for both developed and developing countries, is statistically significant and cannot be abridged by having more experience or education. There is no evidence of gender discrimination in callbacks, both within the Georgian group and the non-Georgian group.     

Informal employment relationships and the labor market: Is there segmentation in Ukraine?

One of the most important factors that determine individuals’ quality of life and wellbeing is their position in the labor market and the type of jobs that they hold. When workers are rationed out of the formal segment of the labor market against their will, i.e., the labor market is segmented, their quality of life is limited, and their wellbeing is reduced. When they can freely choose between a formal or informal employment relationship, i.e., the labor market is integrated, their wellbeing can reach high levels even in the presence of informal employment. We, therefore, test whether the Ukrainian labor market is segmented along the formal-informal divide, slicing the data by gender and age. The analysis that we perform consist in the analysis of short-term and medium-term transitions between five employment states, unemployment and inactivity. We also analyze wage gaps of mean hourly earnings and across the entire hourly earnings distribution, controlling for time-invariant unobserved heterogeneity. According to our results segmentation is present for dependent employees: for a large part of informal employees informal employment is used as a waiting stage to enter formal salaried employment and is not voluntarily chosen. As far as self-employment is concerned the evidence is mixed regarding segmentation in the Ukrainian labor market. This heterogeneity in outcomes implies that not all informal work is associated with a low quality of life and reduced wellbeing in post-transition economies.     

Job market outcomes for IDPs: The case of Georgia

Internally displaced people (IDPs) constitute a serious economic, social and cultural problem for many countries, including countries in transition. Despite the importance of the problem, there are only a handful of previous studies investigating the issue of labour market outcomes for IDPs. Moreover, the impact of protracted displacement has not been addressed in academic work at all. We aim to fill this gap in the literature using 13 years (2004–2016) of Integrated Household Surveys from Georgia, which has experienced a large flow of internal migrants from the early 1990s until now. Our analyses indicate that the labour market outcomes for IDPs are much worse than those for local residents. Specifically, IDPs are 3.9–11.2 percentage points less likely to be in the labour force, depending on the period and duration of IDP status. IDPs are also up to 11.6 percentage points more likely to be unemployed, even after 20 years of forced displacement. Finally, IDPs residing in a locality for more than five years receive persistently lower wages than local residents with similar characteristics, with the gap widening over time, reaching some 11% in the last period under analysis.     

Friending the taxman: On the use of social networking services for government eID in Europe

The provision of identities online continues to be a fiercely debated topic in policy circles, with proposals emerging for public sector organizations to leverage pre-existing social networking services for their own identity management purposes. Within the broader context of private sector organizations springing up as identity providers, this article explores — from a socio-legal perspective — the merits and drawbacks of using social networking services for government eID in Europe. It then reviews the present and future European policy environment concerning official use of social networking credentials. We focus specifically on legislative measures currently being proposed in the EU to facilitate the Identification, Authentication and Signature policy, within the scope of the ongoing Electronic Signatures Directive revision process and the launch of the proposed Electronic Trust Services Regulation.     

Enhanced Cooperation: the Ultimate Challenge of Managing Diversity in Europe

Diversity in the EU has always been a permanent factor accompanying the European integration process. With the recent enlargement and those in the pipeline this diversity will grow, bringing the ultimate challenge for the continuity and feasibility of the integration process: the management of this increasing variety. The mechanism of enhanced cooperation was established in the Amsterdam Treaty to provide a solution to this challenge. The following article sheds some light on the future utilisation of this mechanism and its consequences and repercussions for the European integration process.*This article was written while the author was a researcher in the Department of International Relations and European Studies, Central European University, Budapest. The paper expresses the personal opinions of the author.     

Soil-specific agro-ecological strategies for sustainable land use – A case study by using MicroLEIS DSS in Sevilla Province (Spain)

To reverse the negative environmental impacts of agriculture, a land evaluation decision support system (DSS) known as MicroLEIS-DSS was used to design the most sustainable land use and management practices for selected Mediterranean benchmark sites in Sevilla Province, Southern Spain. This DSS is based on the multifunctional evaluation of soil quality, using input data collected in standard soil surveys, and with particular reference to the peculiarities of the Mediterranean region. Specific agro-ecological strategies to prevent soil degradation in the benchmark sites were designed within two major topics: (i) strategies related to land use planning at a regional level: segregation of agricultural lands, restoration of marginal areas, diversification of crop rotation, and identification of vulnerability areas; and (ii) those related to land management planning at a farm level: organic matter restoration, formulation of tillage practices and workability timing, optimum machinery use, and input rationalization. The predicted results of applying the 12 agro-ecological land evaluation model constituents of MicroLEIS DSS are presented and discussed for each application site. The main conclusion of this paper is that using soil type information in decision-making is at the heart for sustainable use and management of agricultural land. This agro-ecological approach can be especially useful when formulating soil-specific agricultural practices to reverse environmental degradation, based on the spatial variability of soils and related resources.     

The transmission mechanism of monetary policy: Microeconomic aspects of macroeconomic issues

The article analyzes the transmission mechanism of monetary policy in light of microeconomic theory. We address the influence of microeconomic factors on the transmission of monetary policy while taking into account the contributions of conventional price formation and competition theory and heterodox microeconomic theories, including work inspired by the post Keynesians. We found a multiplicity of results regarding changes in price levels and inflation derived from shifts in demand and costs. These results challenge the conventional view, which postulates a single behavior in the circuit from changes in interest rates to demand, prices, and inflation. We conclude that microeconomic and macroeconomic aspects should be integrated to properly explain monetary policy and analyze its effects and transmission mechanism.     

Management of perceptions of information technology service quality

The present study evaluates the perception gaps of service quality between information technology (IT) service providers and their clients. IT services require high investments, which make analyzing its effectiveness increasingly important. To do this analysis, this study uses the instrument SERVPERF of the SERVQUAL model. The research took place in a large Brazilian retail bank, which identified gaps in perceptions between IT service providers and its clients. The findings suggest opportunities for improvement in the quality of IT services from a strategic alignment perspective, particularly in the following dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The study also indicates some enhancements for the SERVQUAL model.