Does tourism really cause stress? A natural experiment utilizing ArcGIS Survey123

ABSTRACT

Tourism related stress has recently been revealed as an issue for tourism host community residents. Prior studies have relied on directly asking residents if tourism caused them stress, resulting in possible participant priming. This study utilized the ArcGIS Survey123 app to collect data on resident stress from a community with high levels of tourism visitation and a community with low levels of tourism visitation. During the study, researchers never mentioned tourism. Half of study participants in the community with high tourism visitation discussed tourism directly as a stressor, accounting for almost 5% of all stressful experiences, while no participants in the community with low tourism visitation mentioned tourism as a stressor. Geospatial data revealed that tourism related stressors occurred outside of the ‘tourism zone’ in the community with high tourism visitation, and tourism related stressors mirrored perceived tourism impacts measured in a post experiment survey of study participants.     

Illusion of safety: How consumers underestimate manipulation and deception in online (vs. offline) shopping contexts

Online commerce changes how consumers shop for products and services—while also giving firms more control over consumers' shopping experience, more access to their information, and leading more firms to use these platforms to their financial advantage. In this research, I examine consumer perceptions of firms when they shop for products and services online (vs. offline), to determine whether consumers feel firms might use certain kinds of manipulative and deceptive tactics against consumers. Results show consumers believe firms are less likely to use manipulative and deceptive practices to increase consumer spending, when they shop online (vs. offline) for products and services. These findings remain consistent despite key individual differences (in ethnicity, gender, age, and time spent online). This research also demonstrates how certain cues can make consumers more (vs. less) suspicious of firms when they shop online and discusses the implications these findings have for consumer financial welfare.     

Don't call us,we'll call you: Considering cognitive and physical effort in designing effective response systems to manage extended in-process wait

People must often wait for days or weeks to receive test results, price quotes, products, etc. Service providers may manage user experience during such in-process waits using notification systems that inform users when a response is available or inquiry systems that require users to inquire about response availability, thereby imposing prospective memory requirements on users. Based on the prospective memory and wait time literature, we make predictions regarding how response system (notification vs. inquiry) moderates the effects of waits that are shorter or longer than the provider promised on user evaluation of the wait. We find that users of a notification system evaluate a wait more positively and are less sensitive to deviations of actual from promised wait time than are users of an inquiry system. This advantage was more pronounced for a wait that was longer (vs. shorter) than promised. These effects of system and expectation on evaluation were fully mediated by their impact on the cognitive and physical effort of navigating the system. Finally, a week after having experienced a wait, users of an inquiry system who had waited longer (vs. shorter) than promised cooperated less on a follow-up task, highlighting another downside of using an inquiry system.     

Cultural and Ethical Effects in Budgeting Systems: A Comparison of U.S. and Chinese Managers

This study developed and tested a model of culture’s effect on budgeting systems, and hypothesized that system variables and reactions to them are influenced by culture-specific work-related and ethical values. Most organizational and behavioral views of budgeting fail to acknowledge the ethical components of the problem, and have largely ignored the role of culture in shaping organizational and individual values. Cross-cultural differences in reactions to system design variables, and in the behaviors motivated or mitigated by those variables, has implications for the design and effectiveness of budgeting systems. The data largely support our research model, demonstrating the hypothesized national cultural differences in system design variables (e.g., participation, standards tightness, budget emphasis, etc. which we characterized as the opportunity and incentives to create budgetary slack), and the expected relationship between incentives (but not opportunity) to create slack and slack creation behavior. The data demonstrate hypothesized cultural differences in ethical ideology but show ethical ideology related to slack creation behavior only for U.S. managers. A discussion of the results and their implications is included.     

Any complaints? A review of the framework of self-regulation in the Australian advertising industry

Prior to 1996, the Australian system of advertising self-regulation was regarded as a world model and many Asia-Pacific systems included components adapted from the Australian system. The recent changes to this system, encouraged by the abolition of the media accreditation system, consumer association pressure, criticism from the national advertisers association and the lack of a strong advertising agency presence, present an interesting framework in which to review the foundation concepts of self-regulation in advertising. This paper compares the new code of ethics with its predecessor and an international standard. It examines the performance of the code in terms of the number of complaints upheld and complaint by medium and product type and the voluntary response of advertisers. The findings suggest a weakening in the standard of advertising self-regulation in Australia, with fewer provisions in the Code of Ethics, a significantly fewer number of complaints upheld and no real power of enforcement. Although the case is Australian, it raises universal questions such as the vested interest of advertisers in controlling the process and roles of the consumer association, the media and the advertising agencies in guaranteeing the privilege of self-regulation.     

Foreign Manufacturing Multinationals and the Transformation of the Chinese Econom,

1 The argument in brief China became the world＇s largest destination for foreign direct investment （FDI）, almost all of which is FDI in manufacturing and assembly, in 2003, before falling back into a...     

Small enterprises as complex adaptive systems: a methodological question?

Complexity science constitutes an emerging post-positivist interdisciplinary field of investigation of dynamical systems in the natural and physical worlds. The central concept of complexity is that interactions between parts of open systems create novel, unpredictable patterns, and that while the history of the system is relevant in understanding its dynamic, the isolation of individual parts of the system (analysis) does not reveal the casual mechanisms in the system. It is suggested that complexity science can inform our methodologies for investigating the social sciences. The paper explores whether complexity science offers ways of theory building that can take account of pluralistic or interdisciplinary research in enterprise dynamics. The authors offer a model of six theorized ontological layers, derived from the canon of research literature within a small enterprise domain, with boundaries at each end. It is suggested that dynamical concepts of agency (adaption, evolution, fitness, interdependence) coupled with the theory of evolutionary autopoietic structures generate a plausible field for the study of enterprise dynamics. A focus on ontological and experimental adequacy is necessary to develop theory within this framework. An appropriate methodology involves iterations between experimental forms of scientific analysis and the grounding of emergent or evolving theories.