Value network analysis for complex service systems: a case study on Taiwan’s mobile application services

Service Business - This paper aims to develop a service value network analysis approach based on system dynamics (SD) for analyzing the feedback structures that causes dynamic behavior of service...     

Effects of employees' perceived dependability on success of enterprise applications in e-business

Electronic business (e-business) plays a major role in modern economic networks due to its shorter cycle time and faster information transactions. Building enterprise applications that can coordinate activities, decisions, and knowledge across many functions is a good solution for e-business. Hence, how to implement enterprise applications successfully has become an increasingly important management issue. Although success of information systems (IS) has received fairly extensive attention from prior research, issues regarding whether functions and service delivered by systems can be justifiably relied on by users are seriously ignored, especially complex systems like enterprise applications. Thus, this paper attempts to extend this kind of concept, perceived dependability, into DeLone and McLean's IS success model to explore how it influences success of enterprise applications. Results from a survey of 170 respondents taken from six internationalized e-businesses in Taiwan strongly support that perceived dependability is indeed an important factor for success of enterprise applications. Additionally, over and beyond the effects of dependability on success of enterprise applications, it can help practitioners and managers get deep insights into how to implement e-business successfully.