基于QFD的物流战略规划

分析了应用质量功能展开进行物流战略规划的意义，将物流战略规划分解为系统收集基础信息，推演，评价，整合物流战略目标四个步骤，并基于QFD方法分别进行了阐述。     

供应链环境下的质量机能展开应用研究

基于供应链环境下QFD的理论研究，从供应链上厂商集合体与终端顾客间的关系为切入点，对产品／服务组合的QFD进行了定性分析，并以手机产品的供应链为例，应用QFD进行了质量目标的设计，最后得出了在供应链竞争的环境下以产品／服务组合的QFD比单一节点的QFD更能适应市场竞争需要的结论。     

石油企业用户需求的模糊聚类分析

在质量功能展开（QFD）实施过程中，用户需求获取是整个产品生命周期的最前端过程，是市场与企业之间的桥梁。用户需求的信息量大、零散、杂乱，其模糊性是其基本特征。而模糊性的根源在于：一是度量尺度模糊性，二是认识对象群体模糊性，采用模糊理论中的模糊聚粪分析方法对用户需求进行归类，使得用户需求通过功能配置顺利转化为企业产品的开发过程，产品配置优化得以实现。以井口防喷器为例说明了整个求解过程，对其9个指标进行模糊聚类分析，为QFD的顺利实施奠定了基础。     

基于QFD的采购流程关键故障识别及其改进的实例研究

采购流程作为企业生产的输入端,对于企业来说非常重要,采购流程的故障会对企业生产造成很大的影响。怎样识别采购流程的关键故障成了重中之重。本文首先对采购流程的故障及QFD方法进行了简要概述,接下来运用QFD方法,对制造企业的内部顾客的抱怨进行演绎分析,从而识别出采购流程的关键故障,并以此为根据提出改进意见。     

Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung

The main purpose of this paper is to apply fuzzy quality function deployment (QFD) model to identify solutions of service delivery system (SDS) for port of Kaohsiung from the viewpoints of customers. At first, to facilitate the main issue of the QFD problem, however, the ‘what’ question of customer needs and ‘how’ problem of the services have to be made, which are two major components and be emphasized on the house of quality (HOQ) matrices. In conjunction with fuzzy sets theory, hence, the systematic procedures using fuzzy QFD were proposed in this paper. Subsequently, a case study for port of Kaohsiung demonstrated the systematic appraisal process for identifying solutions of SDS. The results of empirical study show that (1) 10 key factors are deemed as to have priority to improve the quality of SDS for Kaohsiung port; and (2) eight feasible solutions for improving service quality performance are identified. Moreover, it is suggested that port Authority of Kaohsiung should listen attentively the voice of customers and emphasize on exploiting these customer requirements effectively. And then develop the ‘how’ issues of profiles of solutions, which should continuously strengthen the perspectives of customer, internal business process, and learning and growth, respectively.     

大型综合性会展物流供应商选择研究

分析了会展物流的特点,发现这些特点决定了选择合适的物流供应商是会展物流高效运行的关键因素之一。构建了会展物流供应商的一级、二级评价指标体系。应用QFD基本原理,对质量屋（HoQ）进行适当的变形,将其应用于会展物流供应商的选择,规划选择过程。最后以某大型会展物流供应商的选择为例证明该理论的有效性。同时该方法的动态适应性也为物流供应商的管理和进一步改进指明方向。     

基于QFD构建与实施安全管理体系的研究

当前,我国正处在一个事故高发期,中小事故不断,重特大事故频频发生,人员伤亡众多,经济损失巨大。要想有效地提高我们的安全管理水平,需要系统的有效的安全管理体系予以保证。本文研究了将QFD(质量机能展开)应用于安全管理体系的构建和实施过程中,探讨了其可行性、应用方法和过程。     

A supplier evaluation model based on customer demand in blockchain tracing anti-counterfeiting platform project management

This study assesses supplier selection at the beginning of project management to establish an evaluation system corresponding to blockchain tracing anti-counterfeiting platforms (BTAP). First, this paper determines 20 evaluation criteria from the four dimensions of platform overview, core technology, application support, and operations management. On this basis, multi-criteria decision making (MCDM) based on customer needs is proposed, which consists of three main steps. First, quality function deployment (QFD) and the best and worst method (BWM) are used to evaluate the four dimensions of the BTAP and specific evaluation criteria from the perspective of customers to obtain the criteria weight. Then, this method uses the extended Vlse Kriterjumska Optimizacija I Kompromisno Resenje (VIKOR) approach to sort the alternatives. Finally, the improved decision making trial and evaluation laboratory (DEMATEL) method is used to analyse the relationships between the 20 criteria in the four dimensions. The feasibility and effectiveness of this method are verified by an example. According to the sensitivity analysis and comparative analysis, the results show that this method can evaluate blockchain anti-counterfeiting enterprises. The main conclusions are as follows: the core technology is the most important factor influencing the choice of a BTAP project, and the role of application support in evaluation cannot be ignored.     

基于PDM的定制产品设计方案优化研究

在MC模式下,面对客户的个性化需求,我们通常借助QFD完成由需求向定制产品设计方案的转换,但是一个现实的矛盾是,在无限的个性化需求与有限的定制产品配置方案之间,如何确定现实的产品配置方案,以最大限度地满足客户需求。基于完善的PDM,从准确获取客户需求意愿的角度入手,对照定制产品方案集,借助权的最小平方法以及TOPSIS算法,探讨了从个性需求到产品设计方案的定量转化方法。     

A quality function deployment approach to improve maritime supply chain resilience

Being international and involving numerous organizations as the basic nature, maritime supply chains are exposed to various natural and man-made risks. This paper aims to develop an original quality function deployment approach to enhance maritime supply chain resilience, taking both customer requirements and maritime risks into consideration. The empirical analysis is carried out through in-depth studies of three major shipping lines and their respective major shippers. The top three resilience measures are contingency plan, monitoring and maintenance, and supply chain relationship management. The study also unveils the relatively low visibility and integration in maritime supply chains.