抓好过程控制确保专网通信服务质量

为满足用户需求，向用户提供优质服务，通信服务质量管理首先要重视并运用以人为本的管理理念和方法，以不断建立健全服务工作的规章制度为基础。加强服务的硬件设施维护，保证服务设备运行正常。同时，要做好各服务部门间、服务岗位间服务串连，不能因内部原因而影响服务。要运用激励机制，提高服务人员的积极性，促进服务水平的提高。积极做好与用户的沟通和交流，增加与用户的相互理解，对用户提出的意见和建议要认真加以分析研究，并及时反馈整改信息。

Ensuring Service Quality of Special Communication Network by Good Process Control

In order to meet the needs of users and provide high-quality services for users,the management department of special communication network must take the measures as follows: implementing the people-oriented management philosophy and methods,establishing and constantly improving rules and regulations,ensuring the normal running of devices by strengthening the maintenance of hardware facilities,enhancing the connection among service departments and among service jobs,increasing the working enthusiasm of service providers and improving their service quality by establishing and applying incentive mechanism.At the same time,the communication,exchange and understanding between servicers and users must be strengthened,the service providers must seriously analyze the comments and suggests of the users and timely give feedback information to them.