论奢侈品品牌权益构成及管理

随着近年奢侈品消费热潮的掀起,对奢侈品的研究成为近年来营销领域的一个研究热点。作为象征性产品,品牌是奢侈品生存和发展的基石。本文基于品牌权益的角度对奢侈品的相关文献进行梳理,提炼出以消费者联想为基础的奢侈品属性联想、象征联想和消费者态度三部分构成的奢侈品品牌权益;从财务权益、顾客权益、延伸权益三方面探索了奢侈品品牌权益管理要点;并对未来的研究方向提出建议。     

口碑营销对消费者品牌权益的影响因子研究——以豆浆机行业为例

品牌是现代企业成长的基石,而目前对基于消费者角度的品牌权益研究仍然较少。口碑营销作为重要的营销手段,对基于消费者角度的品牌权益有着十分重要的影响,有助于企业树立良好的口碑形象,实现企业自身的品牌权益。本文以豆浆机行业为例,在消费者与企业访谈的基础上,构建出豆浆机行业基于消费者品牌权益的七要素。然后通过探索性因子分析,提炼出了基于消费者品牌权益的维度,并探讨了口碑营销对基于消费者品牌权益各维度的影响。     

互联网时代极致品牌体验对品牌权益延展模型的影响研究

品牌权益是20世纪80年代美国学术界提出的最受欢迎的营销概念之一,是目前营销界研究的焦点所在,国内外学者已经对品牌权益进行过相关的界定、对品牌权益众多影响因素进行过讨论、对其构成维度及其衡量作用的机制都进行过深入的探讨,并且在快消品行业、服务行业等领域做过一些实证性研究。本研究基于前人对品牌权益模型的探讨,基于互联网时代下的极致品牌体验,把品牌体验作为构建网络条件下品牌权益模型的新支点进行探索。     

顾客价值导向的品牌权益模型及实证分析

以结构方程模型路径分析方法为基础,对顾客价值与品牌权益之间的关系进行实证研究。通过前期对手机消费者的深度访谈,结合定性分析,归纳出5个顾客价值结构,提出顾客价值与品牌权益关系概念模型。在调查研究的基础上,分析顾客价值结构对品牌权益价值的影响。结果表明:一方面,顾客价值结构对品牌权益价值有显著的直接效应;另一方面,顾客价值结构经由态度和行为两个品牌忠诚层面对品牌权益价值有显著的间接效应。     

基于顾客品牌权益价值的三维度概念模型基本评价框架

立足于以品牌为中心的企业战略管理模式,在分析了顾客参与对品牌权益贡献的基础上,对基于顾客的品牌权益价值的科学内涵进行了新的探索,并根据消费者行为理论提出了基于顾客品牌权益的三维度概念模型的基本评价框架。     

浅谈促销活动对品牌权益的影响

"品牌权益"代表着品牌对消费者和对企业的价值,是企业长期营销实践活动的积淀结果.促销活动是企业为了应对市场竞争,赢得消费者经常采用的营销战术.促销活动虽然可以提高短期内销售量,但也可能会对品牌权益造成负面的影响,进而损害企业的长期利益.学术界一直致力于研究促销活动对品牌权益的影响,多方实证研究的结果,为我们提供了企业设计促销活动时应当遵循的指导准则.     

浅谈促销活动对品牌权益的影响

“品牌权益”代表着品牌对消费者和对企业的价值,是企业长期营销实践活动的积淀结果。促销活动是企业为了应对市场竞争,赢得消费者经常采用的营销战术。促销活动虽然可以提高短期内销售量,但也可能会对品牌权益造成负面的影响,进而损害企业的长期利益。学术界一直致力于研究促销活动对品牌权益的影响,多方实证研究的结果,为我们提供了企业设计促销活动时应当遵循的指导准则。     

品牌建设:顾客感知质量的导向

创建以感知质量为导向的品牌 品牌建设的直接目的是创建品牌权益,根据Berry提出的服务品牌权益模式,结合品牌权益的因素分析,我们可以得出品牌权益创建的一般模式.品牌的权益主要由品牌认知、品牌含义和品牌联想构成,相对来说,品牌含义的贡献更大.品牌认知反映顾客识别和记住品牌的程度,品牌含义是顾客对品牌的整体感知;企业呈现的品牌指品牌名称、标识及其视觉展示、广告主题和象征性联想;外部品牌沟通指口碑等企业无法控制的沟通;感知质量指顾客对服务的具体感受和经历的评价;是决定品牌含义和联想并进而决定品牌权益的关键因素.因此,品牌建设的重点应该是顾客感知质量的建设.     

论促销活动对品牌权益的影响

“品牌权益”代表着品牌对消费者和对企业的价值,是企业长期营销实践活动的积淀结果。促销活动是企业为了应对市场竞争,赢得消费者经常采用的营销战术。促销活动虽然可以提高短期内销售量,但也可能会对品牌权益造成负面的影响,进而损害品牌权益。因此,企业在设计促销活动时应当遵循学术界设计的指导准则。     

品牌权益评价体系设计新思路

品牌是企业的一项重要资产,它能够为企业和顾客带来提供超越产品或服务本身利益之外的价值,这种由品牌所带来的价值通常被称为品牌权益.如何对品牌权益进行有效地评价,已经成为企业经营活动的重要内容.本文通过对品牌权益概念和评价的探讨,提出品牌权益评价包括营销价值、市场价值和拓展价值三方面,这三方面共同构成品牌权益评价体系,并提出相应的评价指标.     

购物网站品牌资产及其形成机制实证研究

本文认为,购物网站品牌资产是消费者头脑中购物网站品牌知识导致的消费者对网站营销产生的差异化反应。文章从国情出发构建基于消费者视角的购物网站品牌资产模型并进行实证研究。研究认为,网站认知、网站品牌形象(感知质量、网站体验)、网站信任和网站忠诚是购物网站品牌资产的构成要素,它们之间不是并列的关系,而是有次序的因果关系。网站认知是网站品牌资产的基础,感知质量和网站体验可构成网站品牌形象而导致消费者对网站的信任,进而影响网站忠诚。建立消费者忠诚是购物网站的关键,网络企业可以通过提高网站知名度、产品和服务质量以及在网站设计方面增加网络购物的愉快体验来建立消费者对网站的信任,提高网站忠诚度。     

Constructing an index for brand equity: a hospital example

If two hospitals are providing identical services in all respects, except for the brand name, why are customers willing to pay more for one hospital than the other? That is, the brand name is not just a name, but a name that contains value (brand equity). Brand equity is the value that the brand name endows to the product, such that consumers are willing to pay a premium price for products with the particular brand name. Accordingly, a company needs to manage its brand carefully so that its brand equity does not depreciate. Although measuring brand equity is important, managers have no brand equity index that is psychometrically robust and parsimonious enough for practice. Indeed, index construction is quite different from conventional scale development. Moreover, researchers might still be unaware of the potential appropriateness of formative indicators for operationalizing particular constructs. Towards this end, drawing on the brand equity literature and following the index construction procedure, this study creates a brand equity index for a hospital. The results reveal a parsimonious five-indicator brand equity index that can adequately capture the full domain of brand equity. This study also illustrates the differences between index construction and scale development.     

Prioritizing Brand Equity Methods From Customers’ Perspective for the Food Industry

Brand equity assessment is an important measurement of strategic value for internal use as well as for external stakeholders. Although there are a number of methods available for brand evaluation, it is still uncertain which approach is best. Yet almost no research exists that has prioritized the existing brand equity methods from the perspective of different stakeholders through a survey. In this article a model is developed for prioritizing brand equity methodologies from the viewpoint of customers as a stakeholder of brand equity. The developed model can help businesses to deploy a brand equity methodology that best considers the criteria of their customers as one of their key stakeholders. The criteria of this process are the expectations of customers from a brand. The priority of these criteria sets via a structured questionnaire filled by customers. Then the analytical hierarchy process (AHP) incorporates to prioritize the methodologies versus these criteria. This study set out to prioritize the brand equity pool to help practitioners and academics in assessing the alternative techniques and selecting the most relevant one that measures the most important criteria of brand in the eyes of customers.     

A longitudinal examination of the effects of retailer–manufacturer brand alliances: The role of perceived fit

Abstract

One resource that has been identified as a valuable source of competitive advantage is the equity associated with an organisation's brands. Organisations devote considerable resources to developing strategies that allow them to build and/or maintain strong brand names. This study investigates brand alliances between retailers and manufacturers. The role of perceived fit between the partnering brands is explored. In addition, the study examines the influence that retailer–manufacturer brand alliances have on: retailer equity; manufacturer brand equity; the intention of consumers to frequent the stores of the retailer involved in the brand alliance (shopping intention); and the intention of consumers to purchase products from the manufacturer involved in the brand alliance (purchase intention).     

The impact of brand equity on brand preference and purchase intentions in the service industries

The antecedents of brand equity are considered to be brand attitude and brand image, and the consequences of brand equity are considered to be brand preference and purchase intentions. This study concentrates on service brands, selecting 18 from 3 service categories. A structural equation model is presented. Not only does it show a good fit with the research constructs but also the relationships between brand image and brand equity, and brand attitude and brand equity. The impact of brand equity on customer preference and purchase intentions is confirmed as well, which tends to validate the proposed research framework.     

The Effect of Brand Engagement and Brand Love upon Overall Brand Equity and Purchase Intention: A Moderated –Mediated Model

Abstract

In their quest for retaining or enhancing their overall brand equity, firms engage with their customers. This study investigates if brand engagement blossoms in brand love and the combined effect of brand engagement and brand love upon overall brand equity and purchase intention. A two stage analysis was done on data collected from 548 respondents through a self administered questionnaire. In the first stage the measurement model was checked for reliability and validity, while in the second one, the strength of the relationships was ascertained in the structural model. The study enables an in-depth understanding of the antecedents of brand equity. It provides valuable theoretical insights on the determinants of brand equity formation. At the same time, it explores the effect of socio demographic variables like gender and usage. Brand love and overall brand equity mediate relationships. This study proposes a new branding model by simultaneously integrating variables that have been previously researched upon; brand love, brand experience, overall brand equity and purchase intention as one comprehensive model. This paper confirms that brand love and brand engagement are second order constructs and important brand mix elements. Brand engagement and brand love relationship is moderated by usage and gender.     

Key service drivers for high-tech service brand equity: The mediating role of overall service quality and perceived value

Abstract

This study investigates how different aspects of service quality could have effects on overall perception of service quality, perceived value, and service brand equity. Based on a survey of active users of mobile telecommunications services in Taiwan, we obtained the following findings. First, we found that empathy, network quality, reliability, and assurance, but not tangibles and responsiveness, have a significant effect on service quality and value perception. Second, the effect of overall service quality on brand equity is partially mediated by perceived value. Third, overall service quality has differential mediation effects on the relationships between specific service quality dimensions and perceived value. Finally, empathy and network quality have direct effects on brand equity. For managers, our study suggests the importance of identifying key service drivers for building strong service brand for high-tech service firms. The identification of key service drivers could then enable these firms to make strategic decisions on services investments. It also demonstrates the importance of the humanisation of technology for services firms. This study is original in that it explores the path from specific services qualities to service brand equity.     

The role of international tourist perceptions of brand equity and travel intention in culinary tourism

Brand equity is becoming increasingly important, and research has started to examine the brand equity of tourist destinations. However, little research has studied the inter-relationship between the dimensions of brand equity in culinary tourism. The purpose of this study is to examine the roles of the three aspects of brand equity in culinary tourism. The Sobel test in line with Baron and Kenny's procedure was used to test the hypotheses in a sample of 407 international tourists from 10 regions. The empirical evidence supports the process-oriented view and indicates that brand loyalty could mediate the effects of brand image and perceived quality on travel intention. The findings of this study contribute to the theoretical development of a conceptual model and fill the gap in the literature.     

A cross‐national validation of a new retail customer equity model

This study aims to examine retail customers of China and Korea with a view to understanding the differences in the effects of customer equity on perceived store loyalty. We built a modified model of retail customer equity incorporating three drivers of retail customer equity (experience equity, brand equity and relationship equity), and further substantiate the relationships among the three equity drivers. For this purpose, we measured the customer equity of large scale discount stores located in China and Korea. The result shows that experience equity and brand equity significantly influence customer loyalty, whereas relationship equity does not. The relationships among the three drivers of customer equity revealed that experience equity significantly affects both brand and relationship equities, but relationship equity does not significantly affect brand equity. Based on country level analysis, on Korean side the experience equity influences relationship equity, brand equity and store loyalty, whereas on Chinese side, experience equity influences relationship equity and brand equity,     

品牌资产引擎视角下的品牌价值模型及其应用研究

品牌资产引擎(Equity Engine)是一种基于消费者认知的评估模型。在该模型中亲和力、功能表现和价格构成了品牌价值的三大要素。亲和力是品牌受到的来自消费者的信任和尊敬。功能表现是品牌资产的另一个重要组成部分。品牌对消费者而言的终极价值是品牌资产和价格的共同作用。品牌资产引擎可以帮助商业企业定量地测量品牌资产,了解品牌的显性和隐性驱动因素和最大化品牌资产。