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沧州电业局在“电力市场整顿和优质服务年”活动中,坚持“优质、方便、规范、真诚”的八字方针,提高供电可靠性和电压合格率,改善了电力市场经营环境,提高了整体服务水平。去年荣获国电公司“电力市场整顿和优质服务年”活动先进集体称号。加强领导,广泛发动,营造氛围为使“电力市场整顿和优质服务年”活动取得成效,沧州局对工作进行了精心部署。成立沧州局“电力市场整顿和优质服务年”活动领导小组,下设办公室,全面领导、组织“电力市场整顿和优质服务年”活动的开展。召开全局职工动员大会,局属各单位及各县市电力局分别召开了… 相似文献
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乌兰察布电业局在“电力市场整顿和优质服务年”活动中,坚持真诚的服务,架起了一座供电部门与广大客户之间沟通、理解、信任的“心桥”。由于该局为地方经济发展和人民生活水平的提高做出了突出贡献,得到上级党委、政府的肯定,受到了人民群众的好评,因而被国家电力公司光荣地授予“电力市场整顿和优质服务年”活动先进集体称号。该局主要抓了以下几项工作。“我的岗位就是电业形象”该局针对客户反映供电部门存在的服务文明用语、礼貌待客、办事效率差等问题,在广大员工中开展“我的岗位就是电业形象”意识的教育,使之真正感悟到优质… 相似文献
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吉林省电力有限公司 《中国电力企业管理》2002,(5):23-24
2001年,按照国家电力公司的部署,吉林省公司在党组领导下,积极开展了"电力市场整顿和优质服务年"活动,取得了显著成效. 相似文献
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在2001年工作座谈会上,国家电力公司向全系统发出了广泛开展"电力市场整顿和优质服务年"活动的号召.元月十七日,国家电力公司又召开了电视电话动员会,向全社会公开了八项供电服务的承诺,高严总经理就活动的开展作出了重要的指示. 相似文献
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《中国电力企业管理》2001,(3):7-8
国家电力公司决定于2001年在全系统开展"电力市场整顿和优质服务年"活动,以贯彻落实江泽民总书记"三个代表"重要思想和中央经济工作会议精神,依法规范电力市场秩序,进一步提高供电质量和服务水平。本栏全文刊载国家电力公司2001年供电服务承诺和开展电力市场整顿和优质服务年活动的决定,摘要编发高严总经理在电视电话动员会上的讲话,并配发北京供电公司公布的10项承诺、6件实事,以及深圳供电局以满足客户需求为导向的营销管理体系,以供读者学习借鉴。 相似文献
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今年是国家电力公司确定的“电力市场整顿和优质服务年”,其工作中心在于提高服务质量。如何开展好“电力市场整顿和优质服务年”活动,把供电质量和服务质量提高到一个新水平,“转变观念,创新管理,内强素质,外塑形象”这16个字,就是很好的回答。领会这16个字,最核心的是转变观念。观念是人们对客观事物的认识,是支配人们行为的“司令部”,只有正确的观念,才会有正确的行为。那么,为什么要转变观念?转变观念与创新管理、内强素质、外塑形象,与优质服务又是什么关系?回答这些问题,首先应对观念的实质内涵,以及我们企业中现存… 相似文献
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《Industrial Marketing Management》1997,26(6):497-508
A rapidly expanding base of theory and practice reflects the increased emphasis being placed on initiating, building, and maintaining close business relationships. Research on advertising agency–client relationships has been less complete with the focus being primarily on the diagnosis of failed relationships. This study examines the consequences of agency and client behaviors on the working relationships. The working relationship is then shown to influence agency performance and client disposition. Survey data collected from 194 advertisers show that agency and client behaviors influence productive interaction, conflict, and creative quality implementation. Results further indicate that agency performance increases client trust and commitment. Productive interaction also increases client commitment, whereas conflict decreases client commitment. 相似文献
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建筑市场竞争的加剧使施工企业的利润减少,越来越多的企业开始把利润放在客户资源开发和客户关系的整合上.从建筑施工企业的角度界定了施工企业的客户、客户关系、客户关系生命周期和客户关系管理的相关概念,从交易成本理论和差异化战略两个角度分析施工企业实施客户关系管理的必要性,根据客户关系的生命周期建立了施工企业客户关系管理的过程模型.该模型旨在帮助施工企业在各个阶段更好的满足客户需求,规避客户风险,提高客户满意度. 相似文献
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探讨在电子商务研究开发中的技术实现,以及如何使用DAO函数和ADO控件对ACCESS数据库进行操作。本系统已投入运行,提高了营销过程中信息流和资金流的运转速度,促进企业的发展。 相似文献
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With the dramatic increase in technological interconnectedness between firms and the overall speed of technological change, organizations depend on each other to survive and stay competitive. While it is generally believed that dyads and networks can offer advantages over internal development in the innovation process, the authors suggest that it is not necessarily the case. Using a sample of 120 vendor firms that work in information technology industries in the Indian subcontinent, they find that client dependence in the inter-organizational relationship decreases vendor innovation. To resolve this dark side of business relationships, they further examine how the organizational culture can impact the dependence-innovation relationship. In line with organization literature, the authors distinguish two sub-dimensions of outcome-oriented culture: performance orientation, which reflects a firm's internal focus on employee performance, and competitiveness, which reflects a firm's focus on external competitors and markets. It is found that a vendor's competitiveness facilitates innovation, and that it weakens the negative effect of client dependence on vendor innovation. However, performance orientation strengthens the negative effect of client dependence on vendor innovation. Accordingly, in order to prevent themselves from falling into the dependence trap in the innovation process, firms need to build an externally oriented competitive culture and avoid overemphasizing their internal performance. 相似文献
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建筑工程项目业主与监理的信息不对称分析 总被引:3,自引:0,他引:3
运用委托——代理理论,对工程建设市场上业主与监理之间的信息不对称问题进行了分析,以完善建筑工程项目监理制度,在此基础上,提出了解决招投标阶段和合同履约阶段信息不对称问题的办法。 相似文献
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王能友 《中国印刷物资商情》2004,(11):28-29
研究表明,客户忠诚是实现客户不断重复购买的保证,忠诚客户是印刷企业取得竞争优势的源泉,拥有长期忠诚客户的企业比拥有低单位成本、高市场份额但客户流失率高的对手更有竞争优势.客户忠诚被认为是企业取得长期利润增长的途径.因为,获得新客户的成本是维护现有客户的6倍.因此,培育客户忠诚成为许多印刷企业保持战略追求的一个基本目标.客户忠诚可细分为行为忠诚、意识忠诚和情感忠诚.行为忠诚是客户实际表现出来的重复购买行为:意识忠诚是客户在未来可能的购买意向:情感忠诚则是客户对企业及其产品或服务的态度、包括客户积极向周围人士推荐企业的产品和服务. 相似文献
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本文介绍了一个机房管理系统客户端安全性的实现。客户端程序是基于windows98操作系统,它应用到了windows98的VXD技术。 相似文献
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Employee Mobility and Interfirm Relationship Transfer: Evidence from the Mobility and Client Attachments of United States Federal Lobbyists, 1998–2014 下载免费PDF全文
Joseph Raffiee 《战略管理杂志》2017,38(10):2019-2040
Research summary : Employee mobility can erode competitive advantage by facilitating interfirm knowledge and relationship transfer. This study investigates the latter and identifies factors that influence the likelihood of its occurrence. Using a novel database that tracks the employment and client attachments of U.S. federal lobbyists, I show that repeated exchange with employees (firms) increases (decreases) the likelihood clients follow employees who switch firms. Structurally, multiplexity reduces the likelihood of client transfer and weakens the effect of employee–client repeated exchange, with the multiplexity effect strongest when team members have specialized expertise. By examining the main and interactive effects of repeated exchange, multiplexity, and specialized human capital, this study extends prior work by demonstrating how individual, organizational, and structural relationship characteristics affect client transfer and retention ex‐post employee mobility . Managerial summary : When do clients follow employees who switch firms? What can firms do to guard against it? These questions are important in service‐based industries where clients may become loyal to individual employees within the firm rather than to the firm itself. This study provides evidence that helps practicing managers: (a) identify which clients are most at risk of defecting if employees exit, and (b) structure relationships in ways that mitigate the likelihood that employee exit results in client loss. Findings suggest that a client is more likely to defect when she has extensive history working with the exiting employee, particularly if the employee was the sole link between the client and firm. Managers, however, can reduce the risk of client loss following employee exit by structuring relationships so that clients work with teams of employees rather than exclusively with an individual and by increasing the degree of specialization within these teams . Copyright © 2017 John Wiley & Sons, Ltd. 相似文献