网上消费者行为研究综述

互联网的快速发展带来了网上购物热潮,但是相对于传统的线下购物而言,网上消费者的行为又有着其独特之处。消费者在网上购物时的关注点与传统购物也有着不同点,那么那些因素会影响网上消费者行为?如何影响?对此学者们做出了深入研究,本文就是以这些文献为基础,对现有文献进行分析,并提出未来研究可能的方向。     

基于电子商务营销的网上冲动购买研究

冲动购买不仅发生在现实购物场所中,在网络购物环境中也普遍存在。本文从电子商务营销策略的角度出发,对网上冲动购买的形成机制进行了实证研究,研究结果显示产品策略、促销策略、网站策略的有效使用,对消费者产生冲动购买行为有显著影响。     

浅谈服装消费者网上购买行为影响因素

当前,现在流行一种新的购物方式,即网上购物。网上购物不仅给消费者生活上提供了很大的便利,而且还为企业提供了一种新销售渠道。本文以服装消费者网上购买行为影响因素为研究对象进行详细的分析,并对这些影响因素提出了具有针对性的措施,为消费者进行网上购物提供了理论支持和借鉴。     

基于计划行为理论的消费者网上购物意愿研究

本文利用山东省济南、青岛、淄博、日照等四个城市的562个样本数据,利用计划行为理论(Theory of P lanned Behavior,TPB),构建了网上购物意愿的Logit模型,并运用spss13.0对样本数据进行Logit回归处理,研究了影响消费者网上购物意愿的主要因素和影响程度。研究结果表明,消费者网上购物意愿受文化程度、网络应用技能、网上购物的安全性等因素的影响比较显著,而消费者的年龄、收入状况、便利性评价等因素影响较弱。     

网络营销环境下的消费者行为研究

随着电子商务的飞速发展,越来越多的消费者开始选择性价比更多的网络购物,网络渠道价值也被越来越多的企业所认可。本文以网络购物消费者行为特征为突破口,对网络购物的消费者行为进行研究,发现消费者的感知风险、感知娱乐、绩效期望以及使用意愿对其起着重要的影响作用。因而,网上的商家、政府以及网上的消费者可以对这些影响因素进行研究,并采取相应的措施以促进网上消费的进一步增长。     

地理性因素对电子商务的影响

尽管与传统商务相比,电子商务突破了空间限制,将公司业务拓展到更广阔的市场范围,但是消费者的网上购物行为仍然受到了许多地理性限制因素的影响。本文主要分析了影响消费者网上购物行为的五大地理性限制因素,并认为公司管理者在实施电子商务经营战略时必须综合考虑这些因素的影响。     

影响消费者网上购物意向的社会性因素研究

本文以技术采纳模型(TAM)为基本框架,对以往众多关于消费者网上购物态度、意向及行为的研究所忽略的社会性影响因素--主观规范的作用进行探讨.经分析,本文推论主观规范对消费者网上购物意向没有直接的显著影响,而是以内化认同的方式,通过感知有用性和感知易用性对意向产生间接的影响.此外,本文认为,由于网上购物者大多是网络经验丰富的网民,所以感知易用性对网上购物意向的直接影响并不明显.     

购物网站对消费者网络购物行为影响的实证研究

随着我国互联网的逐步发展,物流配送的不断完善,越来越多的人在网上购物,然而,网络购物市场的竞争也非常激烈。本文运用多元回归分析的方法研究购物网站对消费者网络购物行为的影响,从购物网站的网站设计、信誉水平、服务水平三个方面进行研究,实证结果表明网站设计、信誉水平、服务水平对消费者网络购物行为有显著地正向影响。     

基于顾客满意的消费者网上购物影响因素分析

在技术接受模型、交易成本理论和顾客满意度理论的基础上,提出了基于顾客满意度消费者网上购物决策模型,并通过结构方程模型方法对所建模型进行实证研究。基于顾客满意度消费者网上购物决策模型对消费者网上购物行为具有较好的解释度。     

消费者网络购物影响因素实证分析

在互联网背景下,消费观念、消费方式和消费者地位正在发生一系列变化,因而产生了一种不同于传统消费行为的网上消费者行为,这已经引起理论界的广泛重视,成为国内外研究的一个热点。本文在大量阅读文献的基础上,以技术接受模型为基本框架,探讨我国消费者网络购物的影响因素。     

虚拟社区、在线口碑与消费者行为

随着电子商务的发展,虚拟社区成为消费者分享个体购物经验、消费体验和沟通信息的重要场所,消费者在购物时也将虚拟社区中的口碑信息作为重要参考依据。本文在对国内外相关文献的研究基础上,构建出在线口碑对消费者行为的影响因素模型,并运用因子分析法对假设的模型进行了修正,发现口碑信息源因素、口碑信息传播方向因素、社区成员自身因素、社区成员互动因素和产品因素,在网络口碑对虚拟社区成员消费行为的影响过程中起了很大作用;企业若要利用好口碑信息就应提供充足的口碑信息,增加信息的可信度,提高在线口碑作为反馈机制的效益,提高在线口碑的间接收益,并掌握处理负面口碑的应急之策。     

Toward a conceptualization of the online shopping experience

This research article explores the content of consumers′ experience when they shop online and proposes a first step in conceptualizing the ‘online shopping experience′ (OSE). First, we carried out an extended literature review and proposed an integrative conceptual framework. Then, we relied on a consumers discourse analysis with four focus groups with consumers who differ in terms of age, gender and online shopping experience.We define the OSE and propose a conceptualization through four core dimensions: the physical, ideological, pragmatic and social dimensions. Connections are established between the flow concept and the ‘traditional’ dimensions of experience, and specific shopping values are identified. Moreover, an appropriation process of commercial websites is revealed; beyond purchase intentions and rituals, the OSE is embodied by the use of online tools and patronage routines. Finally, social interactions with Facebook friends are one of the new practices considered.     

消费者网络购物影响因素分析

对中国消费者网上购物的动机、决策过程等进行研究,识别影响消费者网上购物的主要因素,有助于促进我国网络购物有序、健康的发展。研究结果表明,城市消费者网络购物意愿受文化程度、网络应用技能、网络购物的安全性等因素的影响比较显著,而消费者的年龄、收入状况、便利性评价等因素影响较弱。     

An empirical analysis of online shopping adoption in Beijing,China

The Internet is a global communication medium that is increasingly being used worldwide as an innovative tool for marketing goods and services. At the end of 2010, Internet users in China reached 420 million. However, online shopping in China is not widely practiced and organisations investing in B2C online shopping need to understand the factors that affect Chinese consumers′ online buying behaviour. This research develops a theoretical research model as a framework to identify the key decision factors influencing Chinese consumers′ to shop, or not to shop online. A self-administered questionnaire was used to gather information from 435 respondents in Beijing, China. The empirical analysis identifies and ranks seven important decision factors: perceived risk, consumer resources, service quality, subjective norms, product variety, convenience, and website factors. All of these decision factors impact on Chinese consumers′ adoption of online shopping. Moreover, managerial implications and recommendations are also presented.     

Drivers of consumer adoption of e-Commerce: A meta-analysis

E-commerce has significantly reshaped consumers’ shopping processes and habits. The need to understand the key drivers of online shopping has received keen attention and fueled a rich strand of studies. To help managers and researchers synthesize this growing body of evidence, we conducted a comprehensive meta-analysis to unearth the factors that influence consumers’ online shopping. Our main takeaways reveal that the most important drivers of online shopping (a) conform to the TAM and TPB theories, in addition to (b) website characteristics and past experience. In particular, the multiple predictors are strongly related to online purchase intentions and purchase behavior, where attitude and convenience show the strongest impact. Furthermore, moderator analyses indicate that cultural traits have specific moderating effects on the links between purchase intention and some of its drivers. For instance, power distance and uncertainty avoidance have a positive effect, while individualism, indulgence and masculinity have a negative one. Finally, we apply meta-analytic structural equation modeling to test a conceptual framework including four groups of drivers (consumer–channel interactions, website characteristics, social influence, and consumer characteristics) and different aspects of online shopping. The findings provide valuable insights for online shopping research and practice.     

Assessing the Impact of Price Promotions on Consumer Response to Online Stockouts

The recent growth of e‐commerce technologies has disrupted the traditional retail environment, leading to more consumers shopping online. While the manner in which consumers shop is changing rapidly, our understanding of how changing consumer behaviors affect retail supply chain management is lacking. In particular, our understanding of how consumers react to stockouts in an online shopping environment remains unclear. Making the challenge even more difficult is the fact that price promotions are heavily used to attract consumers in an online retail environment where consumer switching costs are low. This research develops a theoretical framework, based on expectation‐disconfirmation theory, to explain the effect of price promotions on consumer expectations of product availability and their reactions to stockouts in an online retail environment. Surprisingly, our findings suggest that consumers are actually less dissatisfied with a stockout of a price promoted item than a nonprice promoted product and are less likely to switch to another retailer's website. These findings may suggest that price promotions actually create a type of switching cost in the online retail environment, leading to interesting implications for researchers and supply chain managers.     

网购食品消费者选择行为的影响因素

利用1 790份网络调查问卷数据,采用相关分析、交叉分析等统计方法,研究网购食品消费者选择行为,分析网购食品市场渗透率不高、用户黏性不足的主要原因,结果表明,消费者个性特征差异会导致对网购食品的不同态度,进而影响消费者对网购食品的选择行为;良好的网购环境、物美价廉的食品、优质的网购服务,是促使消费者选择网购食品的主要因素,对网购食品安全的担忧、习惯于传统购物方式、网购维权难度大,是抑制消费者选择网购食品的主要因素,尤其是网购食品"难维权、维权难"可能会放大消费者对网购食品产生的消极态度。为此,应加强网购食品多主体协同监管,消除消费者怀疑心理和不放心态度;建立以消费者需求为中心的网购食品质量安全供应链管理体系,推动线上市场和线下实体店紧密结合、融合发展;完善网购食品维权制度,畅通维权渠道。     

网上购物意图影响因素实证研究

理解消费者网上购物行为是发展网上购物的前提。本文在对前人研究成果进行回顾和总结的基础上,扩展了相关理论,提出了网上购物意图影响因素理论模型。运用自中国网上消费者的调研数据,使用结构方程模型验证了感知使用方便、感知效用、信任和感知风险等前因变量都显著地影响网上购物态度,购买态度决定购买意图,感知风险的中介效应获得数据支持,并证实了网上消费者的双重使用和购买特征,初步厘清了变量之间复杂的因果关系。     

Increasing online sales by facilitating spillover shopping

The Internet can serve dual roles as a source of information and a shopping channel for consumers. As a source of information, it competes with traditional sources such as print and direct mail. As a shopping channel, it competes with traditional shopping formats such as brick-and-mortar retailing and catalogs. There is little research as yet, however, regarding how the use of the online channel for information can affect its use for purchasing products. Our research is aimed at filling this gap in the literature, i.e., of examining if and how the use of the Internet as a source of information can affect consumers’ willingness to shop online. We use an integrated modeling framework that simultaneously models consumers’ choice of a shopping channel from three options – brick and mortar, catalog and online – and a source of information from three options as well: newspapers and magazines, direct mail, and online.     

The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts

In this article, we examine the role of several consumers’ cognitive and psychographic traits in their perceptions of retailers’ deceptive practices (perceived deception) and the different effects on perceived deception associated with online vis-à-vis in-store shopping. Building on theoretical models of persuasion in consumer behavior, we hypothesize that the antecedents of perceived deception in traditional settings are the same as those on the Internet, while the intensity of the impact of these antecedents differs between the online and the offline environment. Results suggest that the effects of individual’s cognitive traits (Internet-based information search and perceived Internet usefulness) and risk aversion on perceived deception are more relevant when consumers shop online than when they purchase from traditional stores. Conversely, psychographic traits (shopping enjoyment and materialism) play a more important role in explaining perceived deception in the traditional shopping context as compared to the online channel. Several theoretical and managerial implications are derived from these findings.