基于ISM模型的消费者维权难的影响因素分析

近年来,市场经济的快速发展使得消费市场日渐庞大,消费者权益保护问题也越发受到重视,其中消费者维权难的问题依然层出不穷。在文献分析的基础上,本文总结出影响消费者维权难的14个直接因素;理清影响因素之间的关系,求出解释结构模型。模型分析发现,消费者维权难的直接因素是消费者处于弱势地位;其根本原因则是缺乏有效的管理组织、法律政策的不完善。所以解决消费者维权难问题的角度在于消费者个人与相关政府监管部门。     

从网购维权难探索电子商务监管之路

近年来,随着网络购物的蓬勃发展,网购侵权现象频频发生,电子商务市场监管问题开始显现。如何通过完善电子商务监管的缺陷达到保护网络消费者权益之目的是当前亟待解决的问题。本文从消费者维权难入手进行分析,对现实中存在的网购维权问题进行归纳总结,对我国互联网商品及服务交易市场的监管提出合理化建议。     

电子商务快速发展环境对大学生网购行为的影响研究

电子商务经过这几年的迅猛发展已不在陌生,网购改变了传统的生活方式同时也带来了一系列问题,作为高触网的大学生更是受之影响甚深。研究了大学生网购行为方式的特点、行为心理,重点分析了大学生网购过程中存在的问题,最后提出解决对策的建议。论文采用分层抽样调查得到原始数据然后进行量化分析,得到有关大学生网购行为的四个主要特点,包括网站选择、网购心理、产品选择、支付方式。在对四个主要因子分析后结合调查发现了主要的两个问题即大学生消费心理不成熟、维权意识薄弱。最后在参考相关文献基础上提出了建议,引导大学生合理消费,加强维权意识。     

微信朋友圈交易及其《消法》适用问题

近年来,微信用户数量不断刷新历史记录,微信"朋友圈"逐渐变成"生意圈",这一非专业、零门槛、没有评价系统和支付担保的网购平台暴露出假货盛行、劣质商品泛滥、退货难、维权难等诸多问题。笔者认为,当卖家的行为事实上构成经营行为时,交易双方已形成经营与消费的关系,其行为应受《消法》规制,从而契合《消法》的立法目的,更好地维护买家作为消费者的权益。     

消费者对转基因食品购买意愿的形成:理论模型与实证检验

在转基因技术飞速发展的今天,消费者的购买意愿将决定其是否选择购买转基因食品,从而最终影响转基因技术及其产品的发展方向和市场前景,因此研究消费者对转基因食品购买意愿就显得十分重要。本文基于计划行为理论,构建了影响消费者对转基因食品购买意愿形成的理论模型。通过LISREL软件建立结构方程。实证结果表明:消费者对转基因食品的购买意愿主要受到行为态度、主观规范、知觉行为控制和情感牵连等4个因素的影响。     

消费者网络购物信任度影响因素分析

网络购物在中国已得到了长足的发展,但每个消费者对网购这一消费形式持有不同态度,其中占有一定比例的负面态度将直接或间接的影响商家利润。通过调查发现目前网购信任度普遍偏低,在此影响下,消费者网购单笔消费金额也较低。因此,增强消费者网络信任是促进网络购物健康发展的重要推动力。本文首先通过文献梳理,探析影响网购信任度因素并建立消费者网购信任度影响因素的概念模型。在此基础上以网购用户为调查对象进行问卷调查,运用SPSS的单样本T检验法,对消费者网购信任度影响因素进行显著性检验。实证研究结果表明,影响消费者信任因素包括网站形象、商品服务、支撑保障三方面。其次,开展了第二次问卷调查,进一步研究分析网购信任影响因素对不同网站和商品品类之间的影响程度。最后依据实证检验结果为购物网站提出提升消费者信任度的营销策略。     

网络购物和传统购物方式的比较研究

社会生产力的大幅提高让昔日的“卖方市场”转变为今天的“买方市场”,消费者的需求逐渐成为商家关注的焦点。本文通过α信度分析、因子分析、多元回归等统计方法,分析六种因素分别在网络购物和传统购物方式中对消费者的影响。分析显示,风险和信誉因素对消费者选择网购有显著影响;风险和个人因素对消费者选择传统购物方式有显著影响。基于此,本文再根据消费者行为理论分析消费者在现实消费中的行为,以期为商家的经营提供可行性建议。     

基于AHP的大学生网购物流服务选择分析

随着互联网的发展,互联网改变着人们消费方式,网购已经成为年轻消费者特别是大学生消费者的一种重要的购物方式。本文分析大学生网购选择物流服务的主要因素,构建包含时间、服务和成本的指标体系。通过调查问卷的形式收集数据,利用层次分析法对数据进行处理分析,结果表明大学生网购对物流服务选择最关注物流服务的及时送达和合适时间送达,而服务指标对于选择物流服务商不是主要因素。     

网购食品供应链中卖家与消费者的博弈分析

文章研究了网购食品供应链中食品卖家和消费者之间的信息不对称及产生的原因,利用信号博弈理论对双方的交易行为进行了求解和分析,并给出了相应的对策建议。     

消费者服装网购感知风险影响因素分析

由于网络的虚拟性,感知风险已成为制约服装网购发展的因素之一。本文通过对网购消费者的调查,分析了服装网购行为中消费者感知风险的影响因素,即产品因素、网络零售商因素、网站因素、消费者因素、其他客观因素。由此进一步探讨形成这些感知风险的根本原因在于消费者对网络购物的信心较弱,同时分析服装网购中应如何降低消费者的感知风险,为促进网络服装销售提供有效的建议。     

The combined influence of time pressure and time orientation on consumers’ multichannel choice: evidence from China

This article deals with the influence of time pressure and time orientation on consumers’ multichannel shopping behaviour. Previous studies have documented the role of time pressure on customers’ channel choice in developed countries, without examining the moderating effects of time orientation on the relationship between perceived time pressure and consumers’ attitudes towards online/offline channels. To fill this gap, this article aims to investigate the combined influences of time pressure and time orientation on consumers’ attitude towards both online and offline shopping. The results show that time pressure helps consumers form more favourable attitudes towards online shopping than towards offline shopping. Further, the effect of time pressure on consumers’ channel attitudes depends on one's time orientations. The implications for marketing channel strategies and market segmentation in Asian emerging markets are discussed.     

Leveraging the co-evolution of offline and online video games: an empirical study

Considerable research has been carried out on online shopping and the implications of this purchasing format for consumers and retailers. Most of these studies have focused on consumer attitudes towards online shopping, and how these can be useful predictors of online shopping adoption. Notwithstanding these insights from adoption theory, existing research has yet to distil the most effective means of understanding consumers’ attitudes towards online video game purchases. Based on a qualitative study, our study contributes to literature on adoption theory by presenting some explanations involving online video games purchases by identifying salient perceptions of online and offline motivations and advances ideas on the facilitating role of incentives in making purchase decisions.     

Do discounted food products end up in the bin? An investigation into the link between deal‐prone shopping behaviour and quantities of household food waste

Household food waste is considered to be the largest share of food waste along the food supply chain. Given that its recoverability is also more challenging compared to food waste in other stages of the chain, most studies on household food waste adopt a pre‐emptive approach by aiming to identify and address consumer beliefs, attitudes and actions that are linked to food waste. In scientific literature, household food waste has often been studied in relation to the habit of purchasing discounted food products (DFP). However, findings have been contradictory. Specifically, while some authors found that deal‐prone consumers are usually of lower income and therefore display a wiser and more attentive attitude towards grocery shopping, other authors reported that the purchase of discounted products was usually linked to compulsive shopping, hence resulting in higher food waste quantities at home. Due to these discrepant findings, a definitive answer on the impact of DFP on household food waste does not currently exist in the literature. This paper analyses the correlation between the purchase of DFP and weekly household food waste quantities. To do so, we examine (a) the results of a food waste diary experiment carried out on a representative sample of 385 households in Italy in February 2017, and (b) the results of a 23‐items Computer Assisted Web Interview survey administered to the same householders, in which shopping habits were investigated. Results revealed no evidence of either a positive or negative relationship between the purchase of DFP and household food waste quantities. Frequency of grocery shopping was the only variable found to have a significant impact on household food waste quantities.     

Indian Consumer Attitudes Toward Food Safety: An Exploratory Study

The aim of this research is to segment Indian consumers based on their attitudes toward food safety and to demographically characterize each segment with sound risk communication strategies and outreach program may be developed to target vulnerable groups. This article uses exploratory factor analysis and hierarchical cluster analysis to find the factors that accentuate consumers’ attitude toward food safety and generalizes the heterogeneity of consumer attitudes based on five factors: apprehension, trust, appetence for a high degree of regulation, acknowledgment from foodborne illness, and propensity for the right to purchase foods that are not guaranteed to be safe.     

消费者对转基因食品的认知态度和购买意愿

随着生物技术的发展,越来越多的转基因食品进入了人类的食物链,但消费者对其的态度却不尽相同,明确了解消费者对转基因食品的认知态度及购买意愿将有助于生产者及政府的决策。根据辽宁省十个城市消费者进行的问卷调查数据,深入研究了城市消费者对转基因食品的认知态度及购买意愿。     

网上购物意图影响因素实证研究

理解消费者网上购物行为是发展网上购物的前提。本文在对前人研究成果进行回顾和总结的基础上,扩展了相关理论,提出了网上购物意图影响因素理论模型。运用自中国网上消费者的调研数据,使用结构方程模型验证了感知使用方便、感知效用、信任和感知风险等前因变量都显著地影响网上购物态度,购买态度决定购买意图,感知风险的中介效应获得数据支持,并证实了网上消费者的双重使用和购买特征,初步厘清了变量之间复杂的因果关系。     

Exploring consumers' preferences with regard to department and specialist food stores

Consumers' lifestyle changes and striving towards better time management have resulted in the greater choice they are offered with regard to store formats. Therefore, this study was undertaken to identify the factors that influence consumers in their patronage of a particular store format and to categorize department and specialist food store consumers according to their preferences in store layout and product range in a South African context. A qualitative research approach was used and data were collected using semi‐structured interviews with open‐ended questions. Purposive sampling recruited participants shopping for food in a department store in Johannesburg. Forty semi‐structured interviews were conducted before data saturation was reached. Store‐related factors such as store location, appearance and hygiene, service quality, convenience of trading hours, and consistency in store layout predominantly influenced participants in their patronage of a specific store format. Furthermore, product‐related factors such as quality, price, product range and convenient packaging enhanced consumers' store preference. Department store consumers were orientated towards one‐stop shopping and time‐saving strategies, while specialist food consumers were focused on food shopping and the trading hours of the store. Although similarities in participants' preferences with regard to department and specialist food store were found, different preferences were found regarding the placement of specific items within the store. Participants had similar preferences regarding the product range of a food store. However, department store participants emphasized the provision of convenience food and non‐food items. The findings of this study are valuable in providing department and specialist food store retailers with guideline recommendations regarding store layout and product range in order to effectively respond to the needs and preferences of consumers within an emerging economy.     

Who buys from farmers’ markets and farm shops: The case of Germany

In this article, we analyze the influence of sociodemographic factors and consumer attitudes toward direct marketing products and sources (outlets) on the frequency of buying food from farmers’ markets and farm shops. By conducting an intercept survey with pedestrians in 2011 and 2012, we interviewed a total of n = 550 consumers. The target regions of the study were the Eastern German federal states. The study uses two ordered logit regression models to investigate consumers’ shopping behaviour at farmers’ markets and farm shops separately. We find that different factors significantly influence consumers’ buying behaviour at the two direct marketing outlets. Specifically, both a more favorable view toward the freshness of directly marketed foods and the intention to support local producers are positively related to consumers’ purchase frequency from farmers’ markets. In contrast, consumers’ purchase frequency from farm shops is significantly influenced by their perception of the cost of the products, confidence in food producers of directly marketed products, perception of the safety of the food and perception of the accessibility of farm shops. The study results indicate that considering consumer behaviour separately for different direct marketing channels for food rather than considering the entire category of local food outlets may provide new and valuable insights.     

Drivers of consumer adoption of e-Commerce: A meta-analysis

E-commerce has significantly reshaped consumers’ shopping processes and habits. The need to understand the key drivers of online shopping has received keen attention and fueled a rich strand of studies. To help managers and researchers synthesize this growing body of evidence, we conducted a comprehensive meta-analysis to unearth the factors that influence consumers’ online shopping. Our main takeaways reveal that the most important drivers of online shopping (a) conform to the TAM and TPB theories, in addition to (b) website characteristics and past experience. In particular, the multiple predictors are strongly related to online purchase intentions and purchase behavior, where attitude and convenience show the strongest impact. Furthermore, moderator analyses indicate that cultural traits have specific moderating effects on the links between purchase intention and some of its drivers. For instance, power distance and uncertainty avoidance have a positive effect, while individualism, indulgence and masculinity have a negative one. Finally, we apply meta-analytic structural equation modeling to test a conceptual framework including four groups of drivers (consumer–channel interactions, website characteristics, social influence, and consumer characteristics) and different aspects of online shopping. The findings provide valuable insights for online shopping research and practice.     

Hedonic and utilitarian use of user-generated content on online shopping websites

The Internet has made it possible for consumers to share reviews, opinions, and thoughts about products and services on online shopping websites. This user-generated content (UGC), which can be considered to be part of social commerce, is likely to influence other consumers’ attitudes toward a product and subsequent purchase intentions. The purpose of this study was to investigate two major uses of UGC: hedonic and utilitarian, and how they impact purchase intentions, along with users’ trust for different types of comments and reviews. Also investigated are associations between hedonic use, utilitarian use, and trust, with purchase behavior at online shopping websites. Results of this study will add to the domain knowledge related to marketing and how it impacts consumer psychology and behavior. From a practitioner perspective, marketers need to understand the impact of UGC so they can monitor this method of marketing communication as it can impact trust and purchase intentions.