个性化工作协议如何影响创造力？——基于自我归类理论的被调节中介模型

在创新驱动发展的今天，为保护员工弥足珍贵的自我创造空间，个性化工作协议成为了越来越重要的工作范式。已有研究基于自我决定理论揭示个性化工作协议促进个体创造力，但忽视了缺乏组织约束下可能带来的潜在消极影响。文章从创造蕴含的高失败风险特性和个性化工作协议潜在的身份认同特性出发，基于自我归类理论，由自我归类过程的“自我提升”和“减少不确定性”两大动机引入个性化工作协议和上级发展性反馈，构建了一个有调节的中介模型，探讨个性化工作协议对员工创造力的影响机制。通过区间估计Bootstrap法以及Johnson-Neyman法对325个有效样本进行假设检验，结果表明：个性化工作协议正向影响员工创造力；内部人身份认知发挥中介作用；上级发展性反馈正向调节内部人身份认知在个性化工作协议与员工创造力之间的中介作用。文章拓展了个性化工作协议的研究视角，表明它不仅仅是一种工作时的协议，还蕴含着高度的情感连带与主体互动，这为组织实施个性化工作协议提供了理论基础和实践启示。     

以眼还眼：职场排斥对沉默行为的影响

本研究基于社会互动视角,探讨职场排斥与沉默行为的过程机制,在此基础上提出一个调节的中介模型,特别是工作投入和感知凝聚力的中介作用和情绪智力的调节作用。通过213名员工的三阶段时间滞后调查分析,结果显示：职场排斥正向影响沉默行为;工作投入和感知凝聚力在职场排斥与沉默行为关系中发挥中介作用;情绪智力调节职场排斥与工作投入之间的关系,调节职场排斥和感知凝聚力之间的关系;此外,情绪智力调节“职场排斥-工作投入-沉默行为”和“职场排斥-感知凝聚力-沉默行为”这两条中介路径。     

企业并购情境下群际冲突对员工信任的影响机制研究——一个有中介的调节模型

文章从社会分类视角分析了被并购企业员工对并购企业员工信任的形成机理,并基于问卷调查收集的数据进行实证检验。研究发现：（1）真实性冲突和象征性冲突感知会导致被并购企业员工对并购企业员工较低的内群体偏好;（2）真实性冲突和象征性冲突会通过内群体偏好的中介作用,降低被并购企业员工对并购企业员工的信任;（3）相对于象征性冲突,真实性冲突对被并购企业员工对并购企业员工信任的负面影响更大;（4）被并购企业员工对并购企业认同度越高,真实性冲突感知对被并购企业员工对并购企业员工内群体偏好的负面影响越小,且真实性冲突通过被并购企业员工对并购企业员工内群体的中介作用对并购企业员工信任的负面影响越弱。研究结果对于我国企业提升并购效率,促进被并购企业员工的信任与合作,具有很强的现实启示。     

基于创新组织氛围的新生代员工上级信任与知识分享研究

本研究检验了创新组织氛围如何影响上级信任与知识分享意愿之间的关系。以新生代员工为调查对象收集的533份有效数据表明,上级信任正向影响知识分享意愿。此外,高水平的创新组织氛围能够显著削弱上级信任与知识分享意愿的间接关系。研究结果表明:企业应当重视并鼓励组织成员对上级信任关系的建立;控制创新组织氛围的负面效果,以免出现与信任相违背的事情发生,以期激发员工更为积极的工作态度与表现。本研究丰富了上级信任对知识分享意愿的作用机理,为管理理论和实践做出了一定的贡献。     

“一碗水端不平”：领导者宽容差序、职场妒忌及其后果研究

员工犯错时，上级领导可能因差序格局而对不同下属给予不同程度的宽容，出现“一碗水端不平”的现象。领导者的宽容差序造成下属在情感或资源分配上的不平等，为员工之间的社会比较创造了可能。为了揭示领导者宽容差序对员工个体心理和行为的影响，基于社会比较理论，本研究构建了“宽容差序—职场妒忌—行为后果”的平行中介路径模型。通过问卷调研和统计分析，证实了领导者的宽容差序，一方面会增加员工的恶意妒忌，进而引发反生产行为；另一方面会使员工减少善意妒忌，进而减少工作投入。另外，通过间接和总体作用的抽样计算，发现领导者宽容差序总体上会导致员工降低工作投入及增加反生产行为。     

品牌仪式的“见”之效应：品牌仪式如何影响消费者信任

受新冠肺炎疫情的影响，大多消费者只能在线观看企业通过互联网实施的品牌仪式，然而以往研究更多揭示的是消费者直接参与的仪式效应，鲜有消费者不直接参与的仪式研究。基于社会交换理论，文章运用实验法探讨了当消费者见到但不实际参与品牌仪式时，品牌仪式对消费者信任的影响机制，即品牌仪式的“见”之效应。结果表明：作为视觉材料呈现的品牌仪式（对比随机动作）也能激活消费者的仪式感知，增加消费者对品牌的信任。原因在于当消费者从品牌仪式的互动体验中获取相应的积极情感资源（心流体验）后，会更倾向与品牌建立信任关系。此外，消费者品牌关系规范会调节品牌仪式对消费者信任的影响，对于共享型关系中的消费者，品牌仪式通过增强消费者心流体验，进而增加消费者对品牌的信任，但对于交易型关系中的消费者，该效应消失。     

国有企业员工编制身份与组织承诺——内在薪酬感知的调节作用

国有企业作为社会经济发展的奠基石,肩负着艰巨的历史使命和现实重任,而国有企业员工作为企业发展的第一要素,员工组织承诺对企业的发展具有十分重要的影响。文章从身份视角切入,基于社会认同威胁理论,探讨员工编制身份如何影响组织承诺,以及这一影响过程是否受内在薪酬感知的调节作用。281份有效问卷的研究结果表明：员工编制身份对组织承诺有正向影响;内在薪酬感知在“编制身份-组织承诺”关系中部分起负向调节作用,即内在薪酬感知能够部分减少“双轨制”带来的员工价值认同、回报以及继续留在组织意愿的差距。内在薪酬感知的具体调节作用存在差异,即内在薪酬管理并不如预想中有效。文章对国有企业雇佣制度的理论研究和管理实践具有一定的启示意义。     

员工帮助计划在建筑企业员工工作压力管理中的应用

工作压力对于现代人群来说已经是一个不容忽视的问题,企业对压力等不良心理问题的管理也逐渐纳入到人力资源管理工作的范畴之中。在建筑企业,员工压力问题突出,会对工作绩效和工作投入带来负面影响。本文通过对建筑企业员工工作压力现状的分析,并概括总结员工帮助计划的发展情况,提出了在建筑企业内运用员工帮助计划管理员工压力问题的有效措施。     

辱虐管理对员工建言行为影响:组织自尊和个性控制点的作用

文章通过问卷调查和上下级之间的配对样本,探讨上级的辱虐管理对下级员工建言行为的影响及机制,尤其是研究组织自尊在其中的中介作用及员工个性控制点的调节作用.实证结果表明:辱虐管理对员工抑制性建言行为和促进性建言行为均有显著的负向影响,组织自尊在两者之间起到了完全中介的作用;员工个性控制点对辱虐管理和员工组织自尊之间的关系具有显著的调节作用,也就是说员工个性控制点水平越高(越内控),辱虐管理对组织自尊的负面影响就越小;当员工的个性控制点水平越低(越外控),辱虐管理对组织自尊的负面影响就越大.     

排除万难，去争取信任

常识告诉我们，获得别人的信任，是你、我、他立身于世的基本命题。 个人如此，企业同样如此：没有生意双方的互信．永远不会达成互利共赢的交易；没有员工对老板的信任，永远不会有精诚合作的团队；没有顾客对品脾的信任，就不会产生持之以恒的购买；没有股东之间的信任，就失去了长远跋涉的根基……     

The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty

While most studies on complaint handling are focused on performance outcomes, analysis of the processes that reinforce relationship quality is lacking. Building on the relationship marketing theory of reciprocal behaviours, this research proposes and tests a model of the effects of empathy as a particular relationship recovery investment. Addressing for the first time the role of gratitude in a complaint-handling context, this model assumes that both gratitude and transactional satisfaction mediate the influence of empathy on consumers' trust and commitment. Data from a cross-industry survey of phone and online complaints confirmed the proposed model.     

Mutual Trust Between Leader and Subordinate and Employee Outcomes

Stable and enduring cooperative relationships among people are primarily based on mutual trust. However, little evidence exists about the effects of mutual trust between supervisor and subordinate on work outcomes. To understand better the dynamics of trust in supervisor–subordinate relationships, we examined how mutual trust between supervisor and subordinate is associated with work outcomes. Based on a sample of 247 subordinate–supervisor pairs, multilevel analyses revealed a positive effect of perceived mutual trust on task performance and interpersonal facilitation after controlling for trust in leader and felt trust. In addition, task performance and interpersonal facilitation increased as trust in leader and felt trust or trust in subordinate both increased.     

Modeling Corporate Citizenship,Organizational Trust,and Work Engagement Based on Attachment Theory

This study proposes a research model based on attachment theory, which examines the role of corporate citizenship in the formation of organizational trust and work engagement. In the model, work engagement is directly influenced by four dimensions of perceived corporate citizenship, including economic, legal, ethical, and discretionary citizenship, while work engagement is also indirectly affected by perceived corporate citizenship through the mediation of organizational trust. Empirical testing using a survey of personnel from 12 large firms confirms most of our hypothesized effects. Finally, theoretical and managerial implications of our findings are discussed.     

Empathic Relationships in Professional Services and the Moderating Role of Relationship Age

Empathy has been identified as a key success factor for employees who interact with customers. Despite its overall relevance, only a few studies have acknowledged its multidimensional nature. Knowledge remains scarce about the relative impact of cognitive and affective empathy on relational outcomes. In addition, few pieces of research have explicitly acknowledged empathy as theorized within stage‐models focusing on the communication of empathy. The authors conceptualize empathy as a multidimensional construct perceived by the client. Empathy has to be communicated to be effective, while customers’ perceptions of empathy may also be more complex as they distinguish between cognitive and affective empathy. This article investigates the effects of perspective taking, emotional concern, and emotional contagion on trust and commitment. Drawing upon relationship stage concepts, the authors further argue that the influence is moderated by relationship age. Finally, this study investigates if employees benefit from being perceived as empathic partners in terms of “hard facts” (objective sales performance). Based on a data set from 215 business clients of a large consulting firm, this study adopts a structural equation modeling (SEM) approach by using multigroup analysis. To test the empathy–performance link, the authors aggregate customer responses nested in 84 employees and link perceived empathy with performance data. The results show that within B2B relationships, perspective taking exerts the strongest influence on trust, whereas emotional concern is the strongest driver for commitment. The results also confirm the moderating role of relationship age and that perspective taking leads to an increase in actual sales performance. This study underpins the relevance of empathy within services marketing, while providing a more detailed approach to account for empathy as a relation building tool. Practical and academic implications are also addressed.     

The influence of ability,benevolence, and integrity in trust between managers and subordinates: the role of ethical reasoning

Numerous researchers have examined the antecedents of trust between managers and subordinates. Recent studies conclude that their influence varies depending on whether what is being examined is a manager's trust in a subordinate or a subordinate's trust in a manager. However, the reasons given to justify this phenomenon present limitations. This article offers a new theoretical approach that relates the influence of each antecedent to Aristotelian forms of reasoning, ethical, and instrumental. The proposed approach shows that the influence of each antecedent depends on which rationality prevails in the person who trusts. The contribution of this article is to better explain the phenomenon of interpersonal trust formation and its logic, while offering at the same time several practical implications for managers interested in developing an organizational culture based on trust. The article begins with a literature review of more relevant empirical studies analyzing superior–subordinate trust formation and presents some theoretical limitations of the arguments described in these works. Then, it offers a new theorerical approach based on Aristotelian thought to explain the influence of the antecedents of trust in management–subordinate relationships. The theoretical contribution is then confirmed in an empirical study of 163 mid‐level managers in Spain.     

Operationalizing Trust,Reliance, and Dependence in Business Relationships: Responding to the Ongoing Naming and Cross-Level Problems

Purpose: This article is to test the proposition that the 3 conceptually related constructs of trust, reliance, and dependence are distinct from each other and to test the proposition that the quality of business relationships can be measured with a formative index incorporating trust and reliance.

Methodology/Approach: The authors' propositions are tested with a survey sample of 221 firms in the U.K. construction industry. Exploratory and confirmatory factor analyses are used to analyze the survey data.

Findings: The independence of the 3 focal constructs of trust, reliance, and dependence is confirmed. The formative index is found suitable for evaluating the level of relationship quality in which reliance carries more significant weight than trust.

Research Implications: The separation of the overall construct of “trust” into trust at interpersonal level and reliance at interorganizational level, as found in this study, overcomes the problem existing in past studies that researchers rarely specify at which level trust operates. The clear conceptual distinction between reliance and dependence as found in this study implies that although both operate at the organizational level, they do not have overlapping boundaries. The finding that reliance is a more important impact factor than trust in constructing the formative index supports the notions that reliance is a necessary and sufficient condition for developing sustainable business relationships, and trust is an insufficient condition to sustain an ongoing business relationship.

Practical Implications: Reliance sets the keynote of the business relationship. In contrast, trust as the interpersonal variable only acts as the facilitator to create a favorable social environment. Nevertheless, both trust and reliance have a significant and positive weight in the relationship quality index formed. This means that a business relationship with high levels of both trust and reliance is particularly resilient and stable and is the most successful and desirable one which is frequently oriented toward the long run.

Originality/Value/Contribution: The confirmation of the difference between trust and reliance makes an important contribution to the study of trust in business to business marketing by showing that what has traditionally been treated as theoverall construct of trust can and should be regarded as being made up of two separate constructs: interpersonal trust and interorganizational reliance. The difference between reliance and dependence as an additional finding makes another important contribution by providing conceptual clarity of the two constructs and confirming that there is no overlapping boundary between them. The formative index and the relative importance of its components are another important contribution of this study.     

Interactivity,Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow

This study investigates the antecedents and outcomes of consumer engagement through AR apps and suggests a new conceptual model. The purpose of the paper is to examine how consumer engagement is shaped via AR apps, which eventually leads to a positive attitude towards brand and brand usage intent. To this end, a face-to-face survey instrument was administered to 350 participants in Turkey, where participants tried an AR app and then answered a questionnaire. The structural equation modeling (SEM) and Hayes' Process analyses were applied to test the hypotheses and moderated mediation relationships. Findings showed that interactivity and inspiration are two major antecedents of consumers' flow experience. The flow experience with AR can generate favorable attitudes towards AR apps and more trust in AR apps, which trigger consumer engagement with AR apps and then improve brand attitude and brand usage intent. The outcomes of flow experience with AR (i.e., attitude and trust) mediate the relationship between flow and engagement. Although perceived usefulness increases the effect of consumers' attitudes towards AR on engagement, it has no moderating effect on the relationship between trust in AR and engagement. Furthermore, the results of Hayes' Process revealed that the indirect effect of flow on consumers’ engagement with AR through attitude towards AR is moderated by perceived usefulness. So that, if AR marketers aim to strengthen the link between consumer flow experience and engagement via attitudes towards AR, they should therefore consider enhancing the perceived usefulness of AR. Surprisingly, perceived usefulness had no moderating effect on the indirect relationship between flow and engagement via trust. Finally, this paper discusses both the theoretical and managerial implications.     

Trust transfer from manufacturer to private label brand: The moderating role of grocery store format

Guided by the theory of trust transfer, the present study sheds new insights on the role of trust in manufacturer brand on trust in private label brand (PLB), perceived risk and willingness to buy (WTB). The moderating role of grocery store format between trust in manufacturer brand, trust in PLB and WTB is also examined. The empirical data were collected by means of a written survey instrument from consumers. The hypotheses were analyzed with maximum-likelihood estimation. The results revealed the positive influence of perceived manufacturer brand quality on trust in manufacturer brand and trust in PLB. The positive linkage between trust in manufacturer brand and trust in PLB is also supported. The negative influence of trust in manufacturer brand and trust in PLB on perceived risk was revealed and the positive impact of trust in manufacturer brand and trust in PLB on WTB was also confirmed. The findings provide support for the negative link between perceived risk and WTB. Additionally, perceived risk partially mediates the relationships between trust in manufacturer brand, trust in PLB and WTB. Furthermore, store format moderates the impact of trust in manufacturer brand and trust in PLB on WTB. Theoretical and managerial implications are presented based of the research findings.     

Linking Customer Engagement to Trust and Word-of-Mouth on Facebook Brand Communities: An Empirical Study

Given the rise of social networking sites, particularly Facebook, companies have started engaging with customers in this newly emerged digital space. This study explores the role of customer engagement in enhancing trust and word-of-mouth on brand communities over Facebook. The effect of customer involvement on customer engagement is also checked. This study also investigates the direct relationship of customer involvement with trust and word-of-mouth. A pen-and-paper questionnaire survey of 450 Facebook account holder students was used. Data were analyzed using structural equation modeling. The results reveal that a higher level of involvement with the brand community leads to a higher level of customer engagement. Customer engagement leads to customer trust and word-of-mouth activities. The results further suggest a direct positive relationship of customer involvement with trust and word-of-mouth, but the mediation of customer engagement strengthens the mentioned effect.     

Supervisor and Subordinate Guanxi: A Grounded Investigation in the People’s Republic of China

Despite the growing number of studies on the topic of guanxi in a work context, there is a paucity of research on supervisor–subordinate guanxi in the field of organisation and management. This article critically reviews the extant literature on guanxi in human resource management and organisational behaviour and applies an inductive approach to explore the perception of guanxi from both superior and subordinate perspectives in the People’s Republic of China. The study reports positive and ethical features of guanxi as well as unethical and negative practices in the Chinese workplace. On the positive side, guanxi comprises reciprocal exchange and perceived positive attributes, whereas its darker aspects include perceived unfairness and supervisor-targeted impression management. Managerial and research implications are discussed.