Crowdsourcing and work: individual factors and circumstances influencing employability

The development of a fast and reliable Internet, new technologies online payment systems, and changes in work structure that enable and demand flexible working patterns have driven a move to a new form of Internet‐enabled labour exchange called crowdsourcing. Evidence from an in‐depth qualitative study is presented, focusing on selected users' interactions and experiences of working on two UK‐based crowdsourcing platforms. The paper shows that workers engaged in this form of labour exchange need to deploy existing employability skills and networks to effectively meet the challenges, and take advantage of the opportunities, that crowdsourcing presents. Individual factors and circumstances emerge as paramount for workers' continued engagement in this form of employment. Using selected components from an employability framework, the findings suggest that crowdsourcing can offer new pathways to practising skills and enhancing employability for some workers.     

‘All they lack is a chain’: lean and the new performance management in the British civil service

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.     

Platform couriers' self-exploitation: The case study of Glovo

This article examines the phenomenon of self-exploitation among platform couriers, using the company Glovo as a case study. The research, based on a qualitative approach with interviews from 22 different stakeholders, highlights the ways in which precarity, entrepreneurial subjectivity, and gamification intersect to create what are referred to as postdisciplinary control mechanisms. These mechanisms shift the locus of exploitation from the employer to the workers' inner selves, which are compelled to follow implicit guidelines due to their precarious situation. The use of algorithmic management by platform companies like Glovo plays a major role in this architecture marked by overwork, exposure to hazardous conditions, and economic dependence. The article urges policymakers to look beyond platform workers' employment status debate and address the design of algorithms and broader forms of labour precarity, so that policies that successfully improve workers' experience are designed.     

Resisting algorithmic control: Understanding the rise and variety of platform worker mobilisations

Algorithms are seen as effective  for managing workers. Literature focuses mainly on the functioning and impact of algorithmic control on workers' experiences and conditions. The ways in which platform workers have organised collectively to regain control have received far less scholarly attention. This paper addresses this gap by making sense of the mobilisation dynamics of two platform-work categories: crowdwork (Amazon Mechanical Turk) and work on-demand (food-delivery couriers). These are salient mobilisation cases, as these workers have resisted algorithmic control by adopting specific organising modes, action repertoires and collective solidarities. By analysing a combination of extant literature and policy reports concerning each category of mobilisation forms at a global level over 5 years, the study elucidates why and how these workers were able to act without the involvement of traditional trade unions by showing that specific supportive communities and political activism traditions were crucial in the rise and variety of mobilisation.     

Flexible Wage Contracts,Temporary Jobs,and Firm Performance: Evidence From Italian Firms

This study focuses on the effects of decentralized wage schemes and temporary forms of employment on firm performance. The effect of monetary incentives on workers' effort and firm performance is a central topic in economics. According to the principal‐agent paradigm, firms (the principal) have to link employees' remuneration schemes to any verifiable indicator of performance to avoid opportunistic behavior. The empirical evidence shows that financial incentives have the potential to exert strong effects on indicators of firm performance, such as productivity and worker absenteeism, although the degree of effectiveness of such schemes varies significantly according to the institutional/economic context in which firms operate. From both a theoretical and empirical point of view, the prediction on the effects of temporary types of employment on effort and productivity is less neat. In light of these considerations, this study uses a sample of Italian firms to provide further empirical evidence on whether and to what extent performance‐related pay schemes and contract flexibility affect workers' effort (in terms of absenteeism) and, in turn, firm productivity. These effects are analyzed for different types of workers (white collar vs. blue collar), working in workplaces characterized by a different degree of uncertainty and risk and in firms operating in different economic and institutional settings. Our results show that wage flexibility has a significant effect on effort and then on firm's productivity and that white‐collar workers are more responsive to monetary incentives than blue‐collar workers. Moreover, the presence of a large share of temporary contracts, implying a lower dismissal probability for permanent workers and a deterioration of the working environment, appears to reduce workers' motivation and effort.     

The effects of executives' experiences and perceptions on their assessment of potential technological alliances

Researchers have only begun to provide explanations of how top executives' experiences and perceptions influence organizational decisions. Drawing from a broad theoretical base, this study tests the contention that top executives' personal experiences (age, educational background, and work experience), their perceptions of their firms' attitudes toward technology and risk, and their perceptions regarding their firms' past success with collaborative technological development influence their cognitive assessments of potential technological alliances. Results from the study suggest that top executives with a technical education place more weight on the opportunities provided by the alliance than those with other types of education. Moreover, executives from firms that are perceived to emphasize technology and to have had success with technological alliances in the past tend to focus more on the opportunities provided by the alliance and less on the riskiness of the venture. © 1998 John Wiley & Sons, Ltd     

The possibilities and limits of telework in a bureaucratic environment: lessons from the public sector

By modifying the spatial and temporal framework of work, telework involves a reorganisation of the conduct of work that affects the employment relationship in different ways. In this paper, we focus on control issues. Based on the empirical study of two experiences led in the public sector, we illustrate the necessity to redefine the rules of control and to recast managerial practices and role.     

Does the digital economy generate a gender dividend for female employment? Evidence from China

Using data from the China General Social Survey, the China Family Panel Studies, and a unique dataset of enterprises' online recruitment, this research examines the effect of the digital economy on female employment. The empirical results suggest that the digital economy significantly promotes female employment. Consistent with our theoretical analysis, the estimates indicate that this relationship holds because the digital economy promotes the formation of egalitarian gender perspectives, promotes the use of digital technology, and increases labor demand emphasizing the necessity for female-preference occupations. The dividend of the digital economy is tilted toward vulnerable groups in the labor market, including the low-skilled, older, and rural workforce, and only exerts an employment promotion effect on women without parenting burden. Further examination reveals evidence that digitalization has not led to a holistic improvement in the quality of female employment. Digitalization lengthens the working hours of severely underemployed female workers, and improves women's occupational status and job satisfaction; however, it has a minimal impact on protecting employees' rights and interests or reducing overtime workers' work intensity. Nonself-employed, full-time, and part-time workers all benefit from the development of the digital economy, while self-employed workers do not. In addition, a weakening effect of digitalization on the gender employment gap is not evident, which relates to the digital economy generating a female dividend in terms of promoting gender equality and increasing labor demand but resulting in a digital gender divide in the use of digital technology.     

Risks,possibilities, and social relations in the computerisation of Swedish university administration

This mixed methods case study discusses how the introduction of new technology changed the work of departmental administrators at a Swedish university, drawing on Cockburn's theories on gender and technology, viewing organisations as fields of contestation. This paper argues that jobs seem more fragmented with less discretion, as a result of computerisation. However, time saved by a new division of labour enabled by digitalisation has increased the possibilities for specialisation and job crafting. This new division of labour also led to increased tensions between academics, administrators and management. As the risks and possibilities connected to computerisation are matters of social relations, as much as being governed by technology, this paper adds to the debates on work and technology by exploring the complexity of social relations at work place level experienced by this overlooked group at the periphery of the managerial and academic power centres in academia.     

A suicide survivor: the life of a Chinese worker

In 2010, 18 employees working for Foxconn in China attempted suicide. These shocking events focused the world's attention on the manufacturing supply chains of China's export industry and the experience of working within them. What had driven these young, migrant, assembly line workers to commit such a desperate act? This article provides a first‐hand account of the experiences of one of those who survived a suicide attempt, 17‐year‐old Tian Yu. Her personal narrative is embedded within the broader context of labour process, work organisation and managerial practice at Foxconn, the Taiwanese‐owned multinational that provides products and components for Apple and others. The factory conditions are further shaped by the company trade union and Chinese government policies. The paper concludes with additional contextualisation indicating the emergence of an alliance of workers, students, scholars and transnational labour movement activists who are campaigning for Chinese workers' rights.     

Governors' Party Affiliation and Unions

Employing a regression discontinuity (RD) approach on gubernatorial elections in the United States over the last three decades, this paper investigates the causal effects of governors' party affiliation (Democrat versus Republican) on unionization of workers, and unionized workers' working hours and earnings. Surprisingly, we find no significant impact from the party affiliation of governors on union membership and union workers' labor‐market outcomes.     

Food for thought: Robots,jobs and skills in food and drink processing in Norway and the UK

There is intense debate surrounding digitalisation and its implications for work. However, empirical research within established workplaces, especially international comparative studies, remains limited. This article uses cross-country research to further analysis of the relative importance of different institutions, actors and power relations in shaping digitalisation and worker outcomes. Through a multi-level approach, it compares the use of industrial robots in the food and drink processing sector in Norway and the UK. Drawing on qualitative research, it explores the pace of digitalisation, the process of implementation and job and skills outcomes. The study finds strong national differences in the pace of digitalisation, and the role of unions in the process of implementation. In Norway, union power at workplace and national level, embedded in institutional arrangements, underpins more advanced use of technology and improved outcomes for workers.     

‘Mental mobility’ in the digital age: entrepreneurs and the online home‐based business

Home‐based online business ventures are an increasingly pervasive yet under‐researched phenomenon. The experiences and mindset of entrepreneurs setting up and running such enterprises require better understanding. Using data from a qualitative study of 23 online home‐based business entrepreneurs, we propose the augmented concept of ‘mental mobility’ to encapsulate how they approach their business activities. Drawing on Howard P. Becker's early theorising of mobility, together with Victor Turner's later notion of liminality, we conceptualise mental mobility as the process through which individuals navigate the liminal spaces between the physical and digital spheres of work and the overlapping home/workplace, enabling them to manipulate and partially reconcile the spatial, temporal and emotional tensions that are present in such work environments. Our research also holds important applications for alternative employment contexts and broader social orderings because of the increasingly pervasive and disruptive influence of technology on experiences of remunerated work.     

Dynamic and risk measurement perspectives on bowman's risk-return paradox for strategic management: An empirical study

Bowman's (1980, 1982) widely quoted papers have reported the existence of a risk-return paradox for strategic management. In this paper the authors examine the dynamic behavior of the risk-return relationship and analyze whether the risk-return paradox is stable across time. The analysis involves tracking Bowman's so-called negative association ratio across time. Using accounting measures of risk and return, it is demonstrated that while the paradox holds during the 1970s, the finding does not hold in the environment of the 1960s. Further, the paradox disappears if market-based risk measures are used. Some implications for strategic management are then discussed and attention is directed towards the meaning of risk in the context of strategic management. In addition, possible explanations for this paradox are evaluated and directions for further research are suggested.     

The Paradox of Openness: How Product and Patenting Experience Affect R&D Sourcing in China?

External R&D sourcing may help firms compete in an environment characterized by rapid technological changes. Yet, prior studies have produced conflicting findings on how a firm's technological experience affects the extent to which the firm engages in external R&D sourcing. Although many highlight that firms with extensive technological experience are equipped with more technological knowledge, collaborative skills, and absorptive capacity, encouraging greater levels of external R&D, others suggest the opposite due to potential exchange hazards and partnership conflicts. Adopting an external partner's perspective, the current study reconsiders this “paradox of openness” by analyzing how a focal firm's product experience and patenting experience affect an external partner's tendency to provide external R&D services to the focal firm. Specifically, this study explore how a focal firm's knowledge protectiveness and tacitness embedded in its product and patenting experience influences the external partners' motivation for knowledge transfer. This study predicts that a firm's product experience increases the focal firm's external R&D sourcing because it provides high levels of knowledge tacitness and external openness and can encourage external partners to share and exchange knowledge with the focal firm. In contrast, a firm's patenting experience decreases the focal firm's external R&D sourcing because it denotes knowledge explicitness and protectiveness and may discourage external partners to share and exchange knowledge with the focal firm. This study further predicts that patenting experience has a negative moderating effect on the relationship between product experience and external R&D sourcing. Using a data set of 575 high‐tech firms in China, this study finds support for our predictions. Our findings contribute to the growing literature on the knowledge‐based view and technology entrepreneurship in emerging markets.     

Looking for people,places and connections: hindrances when working in multiple locations: a review

Mobile multi‐locational workers move a lot spatially, utilise different locations for work and communicate with others via electronic tools. This article presents an analysis of previously published empirical studies focusing on mobile workers' experiences of hindrances in five types of locations. Our review shows that some of the hindrances are unique for certain types of locations, while others recur in all or most of them. The change of physical locations results in continuous searching for a place to work and remaining socially as an outsider in all communities, including the main office. Limited connections and access in used locations seem to be the main challenges of virtual spaces despite of the recent developments in technology. In addition, we discuss the importance to consider hindrances caused by changing contexts as job demands, which can be influenced in work re/designing process.     

The impact of digitalisation on remittances. Evidence from El Salvador

This paper carries out a microeconomic analysis of the determinants of remittances from a receiving perspective in El Salvador. Specifically, using data from the ‘Encuesta de Hogares de Propósitos Múltiples of 2016’ (2016 Multi-purpose Household Survey -EHPM16), the characteristics of households that affect the reception of remittances in El Salvador in 2016 were analysed, focusing on the level of digitalisation in households. Determinants of remittances are not everlasting and are affected by social and economic changes. In this sense, the effect on remittances caused by an increase in the widespread use of Information and Communication Technologies (ICT) is not an exception. Based on a two steps selection model, the results point out that the household's level of digitalisation significantly increases the probability of receiving remittances, not their amount.     

Team control mode,workers' creativity,and new product innovativeness

Scholars of creativity and innovation argue that successful innovations originate from the creative ideas of workers. However, few studies have empirically examined how management mechanisms, such as the control mode adopted by the new product development team, may work together with workers' creativity to deliver a successful new product. Drawing on the theory of opposing action strategies of team innovation, we propose that different team control modes may work together with team members' creativity to jointly influence the innovativeness of teamwork outcomes. With survey data collected from different sources in new product development teams, we find that restrictive control can effectively help teams composed of very creative members to successfully develop innovative new products. Conversely, promotive control can effectively help teams composed of less creative members to deliver innovative new products.     

Factors influencing employee perceptions in lean transformations

The purpose of the study was to investigate employee perceptions during a lean transformation.¹ The combination of case study and survey methodologies was used to define elements influencing the perceived lean success of shop floor employees. According to our findings, belief, commitment, work method and communication all have a considerable direct impact on workers' perceptions of lean success. However, their effects are very different based on the scope and focus of changes that is influenced by process characteristics. Perceptions regarding successful lean transformation during a moderate reorganisation of the company's welding plant, where mainly males work, are affected only by commitment and work method, whereas the deep reorganisation of the sewing plant (populated by female employees) is only influenced by belief and communication.     

An Attention‐Based View of Family Firm Adaptation to Discontinuous Technological Change: Exploring the Role of Family CEOs' Noneconomic Goals

Recent studies show that managerial attention is a particularly important precursor of established firms' responses to discontinuous technological change. However, little is known about the factors that shape managerial attention‐response patterns. Our qualitative study investigates how the attention of family firm chief executive officers (CEOs) to discontinuous technological shifts, the interpretation and decision‐making processes associated with these changes, and ultimately organizations' responses are affected by CEOs' noneconomic goals. Based on seven longitudinal case studies in the German consumer goods industry, the paper induces a process model that extends the findings of the literature on the attention‐based view and helps to explain heterogeneity in family firms' adaptation to discontinuous technological change. This study shows that the family CEO's specific noneconomic goals—such as power and control, transgenerational value, the maintenance of family reputation, the continuance of personal ties, or personal affect associated with the family business—determine whether the CEO assesses an emerging technology as relevant enough to warrant a reaction from the firm. Moreover, the family CEO's noneconomic goals constrain the set of considered responses. The outcome of this sensemaking process determines the organization's response. For instance, in the specific context of this study, the goal of “family power and control” entailed an immediate interpretation of the focal trend as important for maintaining influence, and resulted in an unconstrained set of responses and, ultimately, high innovation in the new domain. Over time, family CEOs might reevaluate the emerging trend based on their goals and adapt organizational moves accordingly. The paper identifies and discusses how ambiguities and dilemmas may arise during this process. Our findings contribute to the literature on adaptation to discontinuous technological change and to family firm research.