The false promise of technological determinism: the case of enterprise resource planning systems

According to software vendors and consultants, Enterprise Resource Planning systems (ERPs) transform the nature, structure and management of work regardless of organisational context. This paper contests this technologically deterministic view of organisational change by demonstrating the role that discourse plays in the social construction of ERPs.     

ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors

Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's 'technology-in-practice' framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.     

ERP‐Supported Teamworking in Danish Manufacturing?

Enterprise Resource Planning (ERP) systems and teamworking both entail significant changes to work on the shop-floor. However, a study of 24 Danish manufacturing enterprises found both change programs were rarely explicitly tuned to each other, with little direct interaction in a majority of cases. A case study shows the importance of, and the micro-political difficulties involved in getting companies to configure ERP-systems to support teamworking.     

Information technology change,work complexity and service jobs: a contingent perspective

We examine the contingent impact of implementing an enterprise‐wide information technology system (Enterprise Resource Planning) on perceptions of work complexity in clerical, technical and managerial service sector jobs. Using matched and control samples of employee survey data, we compare pre‐ and post‐intervention perceptions of work complexity and importance of analytical skills across three hierarchical job levels: clerical, technical and managerial. We find that employees in clerical jobs, at the lowest level in the hierarchy, experience a significant increase in work complexity and need for analytical skills, whereas those in technical and managerial service jobs do not. Implications for theory, management of technology and employment policy are discussed.     

Differential effects of ERP systems on user outcomes—a longitudinal investigation

Adopting a model of job enrichment we report on a longitudinal case investigating the perceived impact of an Enterprise Resource Planning (ERP) system on user job design characteristics. Our results indicated that in the context of an ERP geared towards centralisation and standardisation the extent to which users perceived an increase or decrease in job enrichment was associated with aspects such as formal authority and the nature of their work role. Experienced operational employees proficient in the original legacy system perceived ERP system protocols to constrain their actions, limit training and increase dependence on others in the workflow. Conversely, managerial users reported a number of benefits relating to report availability, improved organisational transparency and increased overall job enrichment. These results supported our argument concerning the relationship between ERPs with a standardisation intent and positive job enrichment outcomes for managerial users and negative job‐related outcomes for operational users.     

First organise, then automate: a modern socio-technical view on ERP systems and teamworking

Previous empirical work demonstrated that self-managing teamwork and Enterprise Resource Planning (ERP) systems are difficult to combine in practice, and have called for the development of templates for configuring ERP systems to support teamworking. This requires a view on organisation design, dealing with both in an integrated fashion. 'Modern Socio-technology' provides such a view. We discuss its underlying principles and show how it relates to ERP.     

基于ERP系统的建筑企业信息化建设风险评价研究

从建筑企业管理者的角度出发,针对建筑企业实施ERP的盲目性,在问卷结果分析和建筑企业内部风险因素分析的基础上,建立了实施ERP阶段的内部风险评价指标体系.引入了技术创新项目风险评价的典型模型,考虑ERP项目实施的失败概率及其预期损失,结合专家调查法,提出集值统计一专家调查法的多因素风险评价模型,并给出了风险标准参考值,为实现企业不同需求的风险自评价提供了简便易行的操作方法和可靠科学的后期决策依据,以期促进建筑企业信息化建设.     

Work, organisation and Enterprise Resource Planning systems: an alternative research agenda

This paper reviews literature that examines the design, implementation and use of Enterprise Resource Planning systems (ERPs). It finds that most of this literature is managerialist in orientation, and concerned with the impact of ERPs in terms of efficiency, effectiveness and business performance. The paper seeks to provide an alternative research agenda, one that emphasises work- and organisation-based approaches to the study of the implementation and use of ERPs.     

Dynamic pricing models for ERP systems under network externality

Enterprise Resource Planning (ERP) systems vendors face great challenges to enhance their market position and maximize their profits. Being able to simultaneously predict the diffusion of an ERP and to determine the right price to charge to a customer is a complex task. Earlier work has demonstrated evidence of network effect in the diffusion of ERP software in industries. In light of this evidence, we investigate in this paper the benefit of a dynamic pricing strategy for ERP systems vendors in a business network governed by a quantitative diffusion model. Based on a real scenario in the automotive industry, those quantitative models are integrated into a simulation-based optimization approach to tackle the problem. Our findings are promising and establish the foundation of a powerful decision support tool for ERP systems vendors.     

A six-stage model of the buying process for ERP software

This paper presents a model of the Enterprise Resource Planning (ERP) software acquisition process that reflects the findings from the four cases examined in this study. This ERP acquisition process model includes six distinctive, yet interrelated, processes (planning, information search, selection, evaluation, choice, and negotiations). This paper depicts the principal processes and many of the constituent activities, issues, dynamics, and complexities that pertain to the acquisition of ERP software. The results from this study contribute to the identification of processes that are part of this type of acquisition. Further, this model also suggests complexities that are worthy of further investigation, in and of themselves, if for no other reason than that they could prove the limit of generalizability of the model.     

The mediating role of organizational complexity between enterprise resource planning and business model innovation

Almost any firm faces a change during its life that requires a redefinition of the business model to be more innovative, namely business model innovation (BMI) that designs an architecture to create, capture and deliver value to customers in the marketplace and society. These changes are a great opportunity to improve revenue and costs, but the associated organizational complexity also has drawbacks, due to the set of interrelationships and linkages within the firm. This situation could be even more relevant for firms that implement Enterprise Resource Planning (ERP), due to the complexity of the software and also the difficult implementation process in the organization. In order to fill this gap, this study analyses 104 firms that have implemented ERP and deal simultaneously with BMI. The research objective is therefore to test the role of organizational complexity between ERP and BMI. Specifically, the aim is to test the mediating role of organizational complexity between ERP and BMI. Our findings reveal that organizational complexity mediates between ERP and BMI. Important implications for researchers and managers are provided to optimize ERP implementation so as to obtain a higher return on the costs and revenue associated with BMI.     

The role of ERP tools in supply chain information sharing,cooperation, and cost optimization

The transaction based integrated Enterprise Resource Planning (ERP) software provides different tools that can support supply chain integration but at the same time it has several features that obstructs the integration with business partners. We concentrate on the inventory management aspects of supply chain coordination reviewing the recent quantitative modeling and organizational results available in literature. We summarize the results of a detailed numerical and sensitivity analysis based on our previously published models for supply chain cooperation and joint optimal ordering and shipment policies for the buyer and supplier. These results can be used in enterprise software to measure the potential monetary value of policy coordination, to promote cooperation, and minimize the total supply chain system cost. Our further goal is to combine quantitative tools with organizational and management factors, and to integrate them in a multi-level framework of policy coordination.     

Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs)

This paper addresses a framework to critical success factor (CSF) assessment of Enterprise Resource Planning (ERP) system implementation, and proposes a structured approach to help a small manufacturing enterprise (SME) identify the key requirements and measurements that determine its achievement of ERP implementation. Based on realistic data, critical success factors are converted into quantitative information to reflect measurements including cost, schedule, and goal achievement that must be addressed during implementation. One outcome of this study is that some CSFs are more important than others. Another outcome is that great emphasis should specifically be placed on CSF5, “people.” A third outcome is that a “good” balance can be reached based on schedule, cost, and achievement level such that desired achievement levels are attained at a low cost and a reasonably short implementation time (schedule) using simulation.     

ERP与MRO系统集成过程建模与应用研究

为了实现产品生产阶段到服务阶段业务与数据的有效集成,从业务层和数据层对制造服务系统中的大修维护维修(MRO)与企业资源计划(ERP)的集成过程进行了建模与分析,对ERP与MRO系统之间的业务过程和信息交互过程进行了分析,建立了二者的业务集成框架模型,分析了ERP与MRO系统的数据结构转换过程,提出了二者数据集成模型。应用Web Services完成了ERP与MRO的系统集成开发,包括服务BOM集成、备品备件管理集成等。研究结果实现了制造和服务阶段关键产品数据信息的集成与反馈,打通了从制造到服务阶段的数据传递与集成,对进一步研究复杂产品生命周期管理的信息集成具有一定的借鉴意义。     

Making sense of new technology during organisational change

This article examines how employees interpret the use of various social media and web 2.0 technologies by managers of an organisation during a merger process. The article explores the way in which managers use technology to give sense to the merger process, the corresponding sensemaking of employees and also how employees make sense of the use of technology itself. The findings show that new media enables the sharing of emotional sense about organisational processes between managers and employees and places employees with different levels of involvement with the process and at different points in the organisational hierarchy on equal footing. In spite of this, employees view the use of technology negatively and feel mastered by the technology itself. In discussing these unintended consequences of the use of this technology, the article further discusses the paradoxes that emerge from using new technology to give sense during organisational change.     

BOOK REVIEWS

Book reviewed in this article:
Human Resource Management in the Multi-Divisional Company by John Purcell and Bruce Ahlstrand.
The Mutual Gains Enterprise by Thomas A. Kochan and Paul Osterman.
Models of Management: Work, Authority, and Organization in a Comparative Perspective by Mauro F. Guillen.
The Market for Training edited by Robert McNabb and Keith Whitfield. Avebury
Human Resource Management in Europe, Perspectives for the 1990s , edited by Paul S. Kirkbride. Routledge,
Policy and Practice in European Human Resource Management: The Price Water house Cranjield Survey edited by Chris Brewster and Ariane Hegewisch
Workplace Industrial Relations and the Global Challenge edited by Jacques BClanger, P. K. Edwards and Larry Haiven.
New Frontiers in European Industrial Relations edited by Richard Hyman and Anthony Ferner.     

Management practices of Taiwanese firms: As compared to those of American and Japanese subsidiaries in Taiwan

The management practices of local Taiwanese firms were evaluated by Negandhi in 1973 as the least developed as compared to those of the American and Japanese subsidiaries. Since then, the local Taiwanese firms have undergone a phenomenal change. In comparison to the American and Japanese subsidiaries, the current management practices — organisational structure, decision making and human resource management of the local Taiwanese firms are a mixture of those of the American and Japanese subsidiaries. The local Taiwanese firms have adapted very well to the impact of the West (the United States) and the East (Japan) and contributed greatly to the economic prosperity of Taiwan.The author wishes to thank the Council for Economic Planning and Development, Republic of China (Taiwan) for financial support.     

The theory and practice of workload control: A research agenda and implementation strategy

The Workload Control (WLC) concept is one of few Production Planning and Control (PPC) solutions appropriate for Make-To-Order (MTO) companies yet its successful implementation is an enduring challenge. Most implementations reported are in large organisations yet it has been argued that WLC is particularly suitable for Small and Medium sized Enterprises (SMEs) with limited financial resources. Moreover, previous studies do not adequately describe the process through which implementation success was achieved. In this paper, data collected through semi-structured face-to-face interviews with key personnel from 41 companies is presented in order to build up a body of evidence on the characteristics of MTO SMEs that affect WLC implementation. The data paints a complex picture of MTO production and suggests that research is likely to be required to move theory closer to practice and organisational change to move practice closer to theory. The former is recommended where processes perform well or appear difficult to change; the latter is recommended where fundamental WLC principles are involved. Two outputs emerge from the study: (1) a research agenda for refining the WLC concept to improve alignment between theory and practice, covering the customer enquiry, order entry, design and engineering and order release stages; and (2) an implementation strategy, including elements of organisational change and covering pre-implementation, implementation and post-implementation stages. The characteristics of MTO SMEs identified should be used in future research to develop more realistic simulations for testing conceptual refinements while field research should apply and extend the implementation strategy presented in order to develop a more detailed roadmap for successful WLC implementation in practice.     

Micro-foundations of market orientation: Influencing non-marketing managers' customer information processing

This study examines how organisational context influences search, integration, and use of customer information at the level of an individual manager. Drawing upon research on market orientation, market-information utilisation, organisational learning, and marketing organisation, a theoretical framework is set up and tested by using structural equation modelling and a dataset consisting of 228 manufacturing and R&D managers in large industrial firms. Results demonstrate that integration of customer information enhances use of information in decision making. Organisational context influences the use of customer information indirectly by affecting information search and integration. Resource inadequacy and physical distance from sales and marketing contact persons decrease information integration, whereas supervisor customer emphasis increases the search scope of information. Wide search scope of customer information increases information integration but has no direct impact on use.