The perceived impact of risks on travel decisions

The recent phenomena of infectious diseases, natural disasters and terrorist attacks have imposed an unprecedented threat to the global tourism industry. This paper reports on a study that investigated the perceived probability of occurrence, magnitude of threat and efficacy of official media on major types of risks from 1304 international travellers. The study also examined the perceived usefulness of a set of measures that aims to strengthen the confidence of travellers. This paper should provide tourism practitioners and policy‐makers an updated view from the perspective of travellers, which in turn, can assist the formulation of risk management strategies, an area that has long been of interest to tourism researchers and practitioners. Copyright © 2006 John Wiley & Sons, Ltd.     

‘Troll alert!’: Provocation and harassment in tourism and hospitality social media

With the advent of Web 2.0, social media have emerged as new spaces of hybrid interaction, comprising customer-to-customer, as well as customer-to-business/service-provider communicative exchanges. In the best case scenario, social media sites are communities where members find and share information, experience a sense of belonging, and provide mutual support. However, in many instances, the relatively anonymous nature of social media relieves some of the inhibitions of social interaction, resulting in negative behaviours such as harassment (for instance, in the form of trolling), flaming, and hate speech. This paper examines the phenomenon of trolling as a form of online provocation and harassment which targets users (including customers and businesses) in tourism social media spaces. Trolling remains largely unaddressed in the context of tourism (and hospitality) social media. Specifically, drawing data from TripAdvisor and other online media, the paper examines the incidences of (perceived) trolling and considers TripAdvisor's responses to trolling behaviours.     

Advancing tourism research through multilevel methods: research problem and agenda

Tourism research often encounters social phenomena and research problems that involve multiple levels. However, most researchers assume that the phenomena exist in a single level and perform analyses that do not reflect the hierarchical nature of social dynamics. This article heeds the call from Current Issues in Tourism by illustrating multilevel methods and proposing an agenda for multilevel research. In particular, this article seeks to reconcile the limitations of single-level analysis and to delineate how multilevel methods could be applied in tourism research. It further seeks to advance tourism theories by introducing more complex multilevel design with broader applications in various tourism settings. This article presents two common tourism research scenarios, critiques their limitations, and proposes how multilevel methods could not only address these limitations, but also how they could advance tourism theories. An empirical study is offered to demonstrate multilevel design and analytical techniques.     

On user perception of private transport in Barcelona Metropolitan area: an experience in an academic suburban space

The negative externalities of the massive use of private transport have been widely studied and verified by the scientific community. However, the use of the automobile is still widely accepted and even vindicated among a high number of citizens. Solving this social dilemma requires analysing the reasons behind private transport use along with the perceptions of its users. This paper examines the individual motivations for using private transport to reach the Autonomous University of Barcelona (UAB); a single suburban node inside Barcelona’s Metropolitan Region. We used data gathered by the Mobility Survey of the UAB to measure the use of private transport and to select a group with homogeneous characteristics for which we could perform qualitative analysis based on in-depth interviews. The analysis was focused on university staff (teaching, researchers and administrative) the university group which is using the private transport the most. Qualitative methodology identified three main stages of travel by private car upon which interviewees projected their perceptions. A strong link between car commuting and social status was revealed but unlike other studies, on this case users were compelled to use private transport because of their social standing, and not as a way to progress. Finally, time travel and convenience were also found significant but always in relation with social position.     

A tourism research agenda for Portugal

The need to direct research towards the tourism industry is related to the increasingly competitive environment it finds itself in, especially in terms of services rendered, having grown more complex in the features and critique that comprise the tourist experience, and as economic and social agents become more selective regarding both demand and supply. Possessing information and the proper understanding of the real needs of information users and those responsible for public and private decision‐making processes at the action and intervention levels becomes a fundamental issue for sustainable tourism growth and its statement for international competitiveness. This paper proposes a tourism research agenda for Portugal in order to guide future developments towards the industry's needs. Copyright © 2009 John Wiley & Sons, Ltd.     

How inter-city high-speed rail influences tourism arrivals: evidence from social media check-in data

This paper attempts to investigate the impacts of inter-city high-speed rail (HSR) on tourism arrivals by employing a novel data of check-ins generated from social media. This type of check-in data collected in a case study (Hangzhou, China) reveals its high correlation with tourism activities and is feasible to act as a proxy of real tourism arrivals. A nonlinear regression model is developed to discover the temporal redistribution of tourism arrivals caused by HSR on weekends and holidays. Results show that Nanjing–Hangzhou HSR can significantly raise the number of visitors from Nanjing with a growth of 29.44% on Saturdays and 41.72% on Sundays. Further analysis on hourly distribution of these check-ins on weekends detects early arrival on Friday nights and longer stay on Sunday afternoons after HSR operates. Moreover, negative effect of seasonal climate change on tourism is also alleviated by HSR. This paper verifies the effectiveness of social media check-in data in tourism research and proposes practicable methodologies to quantitatively analyse this type of data.     

The power of social media in regional tourism development: a case study from Ōkunoshima Island in Hiroshima,Japan

This research letter introduces a new insight into the power of social media in tourism development using a case study from ōkunoshima Island in Hiroshima, Japan. The island has been experiencing an unprecedented tourism boom since 2014, when videos posted by social media led to an increase in international tourists in a formerly domestic destination. The results of our structured interviews suggest that tourists acquired information about the island through social media. This result implicated social media’s power in developing tourism in peripheral regional areas, which are often left out from the international tourism circuit.     

An exploration of gendered systems theory on women-owned businesses in emerging tourism destinations: future directions

The impacts of tourism on host communities are numerous, complex, and at times nuanced. As a result, tourism researchers have placed heavy emphasis on the exploration and identification of these impacts, including how the community responds. Some of the more understated impacts, such as the role of women in tourism development, can be more difficult to understand. This is especially the case in emerging destinations, where communities in the primary stages of tourism development are beginning to consider the costs and benefits to their culture, social structure, and economy. This article uses ecological systems theory as a framework to examine existing literature related to resident attitudes toward the social impacts of women-owned businesses in tourism. Results from this examination determined the need for future, theory-based research regarding socio-cultural impacts, and more specifically, the impact of tourism on changing social roles and the role of women in emerging destinations.     

The British working class on holiday: a critical reading of ITV's Benidorm

Informed by the thesis that media representations are influential channels for the birth and reinforcement of discursive constructions, this article will focus on representation in ITV's successful sitcom Benidorm (2007–). The corpus analysed includes the show's first four seasons and 2009 special, which are all the Benidorm materials available on DVD at the time of writing. Given this TV production's subject matter, insights will be provided into Spain's sand-and-sun tourism industry, with particular reference to the resort of Benidorm. Benidorm will be placed within the wider British sitcom tradition and humour will be treated as intersecting with power and social structures and so inseparable from social and national discourses. The interface will be explored between televised humour and the discourses of tourism, with particular reference to current British identity issues such as how British classed identities perceive Other imagined communities, in particular, Spain and the Spanish; and how such identities are performed spatially whilst on holiday.     

Anatomy of tourism crisis: explaining the effects on tourism of the UK foot and mouth disease epidemics of 1967–68 and 2001 with special reference to media portrayal

This paper studies the UK foot and mouth disease (FMD) epidemics of 1967–68 and 2001. It briefly analyses the characteristics of each outbreak of disease and the contrasts between them. The paper then assesses the effects on the UK tourism industry from both outbreaks and also focuses on the role of the media in its portrayal of the effects. Data are gleaned from secondary sources such as BBC archives of radio and television programmes, other media such as key newspapers, as well as specialist journals and government reports. The study concludes that the 1967–68 outbreak had only a limited actual effect on tourism (and an even more limited effect as perceived in the media), whereas the 2001 epidemic had a much larger effect — actual and as perceived in the media. It is suggested that there are many explanations for the differences, including the time of the year of the outbreaks, the spatial spread of the disease, the amount of countryside that was deemed to have restricted access and the growth in supply of rural tourism operators. The changed character of news reporting itself created some different effects — the media role in the 2001 crisis was not entirely passive. Indeed, the paper finally stresses that the role of the media is crucial in tackling any future such crisis — the media can be harnessed as a key element of tourism contingency planning. In this respect there is, indeed, much similarity between the 2001 FMD crisis and other current crises worldwide. Copyright © 2004 John Wiley & Sons, Ltd.     

Community Participation in Tourism Planning and Development in the Historic City of York,England

This paper examines two potentially contradictory trends in tourism planning in cities; the emphasis on partnership and public participation. Public–private sector partnerships are part of the post-Fordist planning orthodoxy in the UK and involve a coalition of local and non-local agents and particularly elite groups. These partnerships are often one step removed from urban government and raise issues about accountability and local democracy. The tourism literature on community tourism development and community involvement is underdeveloped in the context of urban tourism. Nonetheless, evidence suggests that local urban social movements can be influential in the development process and that planners and developers need to embrace these interests if sustainable tourism products are to be developed. The considerable growth in cultural and heritage tourism and recreational shopping has created tensions within tourist historic cities, which may be amenable to resolution through public participation. In York, heightened civic awareness of the role of tourism in the local economy and the intensification of competition for investment/consumption, demands a re-evaluation of its tourism strategy. These participatory policies are far removed from the more radical models of public participation but may be all that is achievable in a competitive climate dominated by entrepreneurial city management.     

Tourism as a discipline in light of the non-classical sociology of science

Embedding the issue of the recognition of tourism by the academia in the context of the scientific identity of the researchers of tourism can bring valuable insights into the debate. Moreover, such an approach is aligned with the main assumptions of social constructionism and the non-classical sociology of science (knowledge) stemming from the paradigm theory of science formulated by Kuhn. These concepts served as the foundations for the present research, allowing for the formulation of its main hypothesis: that every academic community has the right to decide whether it accepts tourism as a separate academic discipline or not, and that there is no reason why any opinion on this matter should be imposed on everyone. Another useful piece of information can be gained by adopting an epistemological perspective in the form of the questions: will separating tourism from other disciplines make it possible for us to learn more about it? Or should we continue considering it through the prisms of other disciplines? These were the premises which drove both parts of the present research: literature query and empirical study (which featured results from researchers from all around the world), and were addressed in the conclusion.     

Natural disaster and destination management: the case of the Caribbean and hurricane Irma

This current issue in the Caribbean raises the topic of destination management and more particularly the importance of considering natural phenomenon when planning and developing a tourism product. The impacts of Irma on some Caribbean islands such as Saint-Barthelemy, Saint-Martin, Barbuda and Anguilla show that hurricanes are major risks for the tourism industry of the islands. This risk could be said to be absolute in the Caribbean but the negative impacts can be mitigated by appropriate strategies. To some extent, natural disasters provide tabularaza that give destinations opportunities to reinvent themselves sustainability.     

Monitoring social network formation and information content analysis of transport anomalies: The case of airline crashes

Airliners' industry corresponds to an extremely sensitive and volatile sector, especially subject to information related to flight safety. Possible negative publicity on such issues may result to sudden and abrupt fluctuations of air travel demand, accompanied with phenomena of panic or feelings of generalized insecurity. The proliferation of social media platforms that offer a direct and immediate two-way communication channel contributes to the overall information propagation related to flights security (as exposed in the recent airlines crashes) and can be viewed as a proxy of the social network formation of such paradigms. The current paper aims to offer a framework for quantitatively analyzing social network formation, based on comprehensive network metrics, valuable in cases of commercial airliners accidents. Moreover, the use of data from social media connectivity offers one more extremely valuable piece of information related to the messages that connected users exchange, mention or are exposed to. Such large datasets are quantitatively analyzed here based on methods used in content analysis, exposing valuable information on the interest of the general public (potential airliners users) of anomalies in the airline industry. The analysis is based on data from two real events (airliners’ crashes), which attracted the international public interest and significantly affected air travel demand. Finally, the results are analyzed and presented in detail such as to contribute to the air demand treatment, especially in terms of optimal communication operational management in cases of crises.     

Representing pace in tourism mobilities: staycations,Slow Travel and The Amazing Race

This article examines the way popular representations of tourism make sense of pace within the context of Western modernity and asks how certain ethical and ideological values come to be associated with speed, slowness or stillness. In the typical story of modernity, speed is commonly associated with positive values such as ‘freedom’ and ‘progress’, while slowness and stillness are often seen as marginal or undesirable modes of mobility. The analysis presented suggests that paying attention to pace and the way pace is socially encoded in media contexts reveals a more complicated narrative of mobility and modernity. The article draws on an analysis of media representations of three popular modes of tourism – the ‘staycation’, a neologism invented to describe vacationing at home; Slow Travel; an emerging social movement that advocates travelling slowly and locally; and the television programme The Amazing Race – to argue that the way pace is socially encoded in these representations is central not only to a more nuanced story of modernity, but also to a ‘politics of mobility’.     

E-business in the New Zealand Tourism Industry: An Examination of Implementation and Usage

This article presents the findings of a web-based survey examining the extent of e-business uptake in the New Zealand tourism industry. It provides a snapshot of both the implementation and usage of e-business. The survey extends the earlier research on New Zealand e-business by Clark et al. (2001) and Deloitte Touche Tohmatsu (2000), focusing specifically on tourism. This study shows that the tourism industry is committed to the establishment of e-business, and recognises the competitive advantages of this. It also appears to be adopting e-business more quickly than other industries, reflecting the industry’s service and information bases. While this sounds positive, concern must be expressed at the superficial level of implementation of e-business, particularly from SMEs which constitute a large portion of the economy. The New Zealand tourism industry respondents seem to be basic users of the technology, rather than ‘champions’ of e-business. Unless the simple adoption of ICT can be developed into a sustained and dynamic acceptance of e-business, the New Zealand tourism industry risks missing the opportunities provided by the global marketplace, and thus, becoming increasingly marginalised.     

Tourist stereotypes and servers’ attitudes: a combined theoretical approach

Local attitudes towards tourism comprise one of the most researched topics in tourism. However, researchers still need to examine attitudes of specific local groups, acknowledge tourist stereotypes as an influential factor and test different theoretical approaches, to develop a broader understanding and explanation of attitudes. Based on an emic perspective, this study analysed servers’ stereotypes of a specific group of tourists – locally known as chilangos – and associated attitudes in a Mexican resort. By adopting a combined theoretical approach drawn from social exchange theory and integrated threat theory, this study’s results reveal that individuals who depend economically on tourism do not always have positive attitudes and that negative stereotypes on their own are not the strongest predictors of attitudes. By combining both theories’ postulations, the findings show that perceived economic benefits and personal positive contact together account for positive attitudes but that these factors are significantly counterbalanced by negative tourist stereotypes. The practical and theoretical implications of these findings are discussed.     

Residents’ attitudes on the contribution of cultural tourism in Tanzania

This study aimed at evaluating residents’ attitudes towards the contribution of cultural tourism to the social welfare of the local rural residents participating in cultural tourism activities by factoring gender and level of education as possible differentiating factors in residents’ attitudes. Based on survey of local people in northern part of Tanzania, a questionnaire was administered that yielded data that were subjected to a series of t-tests. The results indicate residents to have both positive and negative attitudes towards the contribution of cultural tourism. Gender differences are noted to relate with cultural tourism participation and attitudes towards the contribution of cultural tourism. Females benefit more from cultural tourism than males in economic terms. Having education raises the chances of locals having a more positive attitude towards cultural tourism. From the results, implications to facilitators in cultural tourism to further aid tourism contribution to the locals are derived.     

Large-scale Ecotourism – A Contradiction in Itself?

In a large number of attempts to define ecotourism researchers often suggest that one vital aspect of ecotourism is the scale of the operations. Ecotourism, so the argument goes, should be small-scale tourism. This view is often illustrated with a number of negative impacts of mass tourism on the environment and on the host communites. However, this paper introduces the reader to two major players in mass tourism, Europe's largest package tour operator TUI and Germany's secondlargest charter carrier LTU. Both are certainly not ecotour operations; however, both implemented a variety of policies and actions, which attempt to keep the environmental and social impacts in the destinations as low as possible. The examples show that positive action can be taken without compromising company operations and customer comfort.