银行客户服务锦上添花银行客户服务锦上添花——建行元锡分行自助银行的实际应用案例

各种高科技金融电子化产品不断推出,各家银行不断加大个人银行业务的科技投入,在众多的服务手段中,自助银行作为一种先进服务和竞争的手段,使银行服务的空间和时间得到了极大的延伸。广泛采用自助服务设备、更好地建设自助银行将是银行区别竞争对手、丰富金融服务手段、提高金融服务质量的另一场     

立足科技加快发展我国金融业

现代金融业最基础。最核心的服务手段与发展方向越来越明显地定位在电子化上。金融电子化是指采用现代化的高科技手段,实现金融业务处理自动化、金融服务电子化、金融管理信息化、金融决策科学化,以便为客户提供多种快捷方便的服务,为经济部门提供及时、准确、详细的信息,为银行带来稳固而丰厚的利润。金融电子化的核心是科学技术,如何使日新月异的高科技能够充分作用于金融业,带动和促进金融的发展,是一个值得思考的问题。 传统金融业务一直是以手工为主的操作方式,其经营策略则是最大限度地扩大客户数量和占据市场,以规模效益为…     

金融集聚视角下商业银行联动营销创新研究

改革开放以来,越来越多的金融要素向一些核心城市聚集,对经济增长发挥着正向推动作用。由于我国区域经济发展不平衡,各地区金融集聚水平存在较大差异,东部区域集聚水平最高且吸引力最强,而北京、上海更是其中的佼佼者,是各家银行的战略必争之地。论文以北京为例,就金融集聚区中银行客户营销采取何种模式、存在哪些问题、还需如何进一步完善和优化等问题进行研究,以期为银行更好服务经济社会发展提供参考。     

组合矩阵在金融创新中的应用

目前国内金融创新产品不断推出：电话银行、手机银行、家居银行、企业银行以及目前最热门的网上银行，这些新产品大大丰富了银行服务的渠道，延长了服务时间，拓宽了服务空间，同时也为银行增加了客户，提高了效益。由此可见，如何快速研发新产品，发现新的营销思路，提升银行核心竞争能力，是目前各家银行发展的重要战略手段。一、组合矩阵与金融创新新产品的研发与运用是银行发展的动力，寻找新产品研发规律则是该动力的源泉。观察诸多创新产品的基本构成特征，并将这些产品按业务与渠道分类，可以发现其中的奥秘类似大家熟悉的七巧板游戏…     

积极创新，赢在科技——光大银行信息科技工作回顾与展望

为了更好地支持总行战略的实施，切实体现科技建设对业务发展的驱动作用。光大银行提出“打造国内科技运营安全、技术应用领先的银行”的科技战略愿景，以满足业务发展战略要求为目标，在保障安全运营的基础上，全面优化信息科技服务水平，努力提高信息科技核心竞争力和自主创新能力，实现银行服务高度信息化，为业务发展提供核心驱动力。     

刘政权:银行科技始终向功能先进、处理自动化、电子服务多样化发展

2002年金融科技向区域化、集中化方向发展,银行科技始终向功能先进、处理自动化、电子服务多样化发展.2003年金融信息化的发展趋势我认为有以下几点:1.各行数据大集中进程加快,集中后的信息安全会有更多考虑;2.在央行业务不能全面放开,增加品种不多情况下,各商业银行会通过将传统业务重新组合推出新的业务品种,通过整合服务渠道、服务手段提供更好的服务吸引、留住客户;3.针对高端VIP客户的理财专业服务会风烟四起,竞争将异常激烈;4.传统IT产业将集中火力向金融领域大举进攻,金融科技可借机开发和引进更多IT服务系统.     

金融科技对小微企业信贷效率的影响——基于银行竞争度和业务管理水平的中介效应北大核心

研究金融科技如何影响商业银行信贷效率,有助于银行缓解小微企业融资难问题、更好地服务小微企业发展。本文使用DEA-BCC模型测算了32家上市商业银行2017—2021年的小微企业信贷效率,实证考察了金融科技对小微企业信贷效率的影响和作用机制。本文研究发现:金融科技对小微企业信贷效率具有明显的促进作用,且该促进作用在大型商业银行中表现得更为明显。机制分析表明,金融科技可以通过提高银行对外竞争度和提升银行业务管理水平的路径实现。此外,银行的内部控制水平能够正向调节金融科技对小微企业信贷效率的促进作用。该研究为中国商业银行如何更好地利用金融科技赋能小微企业信贷提供了微观经验支持,对于银行如何提升小微企业信贷效率以进一步缓解融资约束难题具有一定的借鉴意义。     

商业银行客户关系管理客户细分策略分析

近年来,随着我国金融体制改革的不断深化,银行业自身发展战略也在不断进行优化和调整,各商业银行不断寻找和发展自身的核心竞争力,如何在产品同质化的情况下,为客户提供差异化、多元化的金融服务已成为各家银行面临的问题。     

自助银行的业务创新与科学管理

计算机技术的迅猛发展,极大地推动了自助银行的发展。经过近几年的建设,国内自助银行已经初具规模。自助银行的出现大大地减轻了银行柜台的工作压力,同时为客户提供了全天候银行柜台延伸服务,方便了客户。自助银行树立了银行品牌和服务形象,已成为各家银行提高竞争力的重要手段。然而,如何充分发挥自助银行的作用,提高服务效率,加强金融业务创新和管理能力,使其真正成为银行与客户良性沟通的桥梁,是当前自助银行发展过程中值得深入探讨的问题。一、自助银行的发展现状应用先进计算机技术发展起来的自助银行,已成为衡量银行科技应用水平的重…     

商业银行信息科技外包风险管理的思考与实践

随着业务的快速发展,银行对信息科技呈现出高度依赖的趋势,而市场上信息科技新技术、新产品迅速更新和发展,银行很难在短时间内掌握所需的全部新技术。为适应市场竞争和客户需求,缩短金融产品开发周期,商业银行普遍将信息科技外包作为提高信息科技服务水平的重要手段,以提高管理和服务效率,节约信息科技建设和运维成本。     

教育与资本怎样的前景怎样的现实

来自政府的声音: "动员各种社会资源,发展教育" 此次论坛上财政部长助理张少春的发言是最受关注的发言之一.他的演讲传达出的信息有这样几方面:第一,谈到现实,他认为全社会对教育的巨大需求与我国公共投入不足已成为我国教育事业发展的突出矛盾.近年来,以公共部门投入为主,多渠道筹措教育经费的教育投入机制成为解决这一问题的重要途径,也使得公共部门与私营部门在教育领域的合作日益密切.第二,谈到前景,他认为,1.中国经济持续、快速的增长对高技能人才产生巨大的需求,这为私营部门的参与提供了广阔空间.2.随着公共财政职能的不断完善,财政资金将在各项教育事业中重新进行分配,进一步优化财政支出结构,提高资金的使用效率.在"十一五"期间,我国将把公共支出的重点转移到农村.我们将逐步把全体农村适龄儿童的义务教育全部纳入公共财政体制.     

Debt and Taxes and Uncertainty

With a graduated personal tax schedule, Miller showed that there could be an equilibrium debt supply for the corporate sector as a whole. In the presence of uncertainty there is also a unique debt/equity ratio for each individual firm, and this ratio is related to the firm's operational risk characteristics. However, if firms merge and spin off in response to tax incentives, the identity of firms is ambiguous and only the corporate sector is a meaningful construct. These arguments are developed in both discrete and continuous models that employ extensions of the arbitrage-free pricing theory.     

East and west and north and south : A preliminary model

The Brandt report and other proposals for a new North-South world order continue to be the focus of lively debate, yet it is often argued that little concrete has emerged from their recommendations. A major reason for this, the author argues, is that the East-West conflict component is not sufficiently taken into consideration-East-West tensions are a severe constraint on and a determining factor of North-South relations. Using influence diagrams, the author develops a flexible framework for discussion and assessment of N/S-E/W relations.     

Director gender and mergers and acquisitions

Does director gender influence CEO empire building? Does it affect the bid premium paid for target firms? Less overconfident female directors less overestimate merger gains. As a result, firms with female directors are less likely to make acquisitions and if they do, pay lower bid premia. Using acquisition bids by S&P 1500 companies during 1997–2009 we find that each additional female director is associated with 7.6% fewer bids, and each additional female director on a bidder board reduces the bid premium paid by 15.4%. Our findings support the notion that female directors help create shareholder value through their influence on acquisition decisions. We also discuss other possible interpretations of our findings.     

Political corruption and mergers and acquisitions

This research examines the relation between political corruption and mergers and acquisitions (M&As). We find that local corruption increases firm acquisitiveness but decreases firm targetiveness. The levels of corruption in acquirer areas relate positively to the bid premiums and negatively to the likelihood of deal completion. Corruption motivates acquiring firms to use excess cash for payment, which mitigates the negative effect of corruption on acquirer shareholder value. The evidence indicates that acquisitions help acquiring firms convert cash into hard-to-extract assets and relocate assets from the high to low corruption areas, thereby shielding their liquid assets from expropriation by local officials.     

Trust and cross-border mergers and acquisitions

A number of studies suggest that social trust matters for investment. Using different measures of trust from World Values Survey, we show that countries where people display higher levels of trust engage in more cross-border M&A activities. When they do, these acquirers pay lower premiums. To the extent that these acquirers also tend to engage in larger acquisitions as well, our findings suggest that a larger selection pool of potential targets and higher value targets enable these acquirers to negotiate for lower premiums. We do not find evidence of the significant effect for target country trust levels. Hence, trust may benefit those acquiring firms in cross-border transactions.     

Tournament-based incentives and mergers and acquisitions

This research examines the relation between tournament-based incentives, which are proxied by the difference between a firm's CEO pay and the median pay of the senior managers, and mergers and acquisitions (M&As). We find that tournament-based incentives are positively related to firm acquisitiveness and acquiring firms' stock and operating performance. Further analysis indicates that positive acquisition performance increases the likelihood of the CEO being promoted from inside the acquiring firm. Our evidence is consistent with the view that tournament-based incentives motivate acquiring firms' managers to make greater efforts and take more risk that result in superior acquisition performance.     

Corporate Innovations and Mergers and Acquisitions

Using a large and unique patent‐merger data set over the period 1984 to 2006, we show that companies with large patent portfolios and low R&D expenses are acquirers, while companies with high R&D expenses and slow growth in patent output are targets. Further, technological overlap between firm pairs has a positive effect on transaction incidence, and this effect is reduced for firm pairs that overlap in product markets. We also show that acquirers with prior technological linkage to their target firms produce more patents afterwards. We conclude that synergies obtained from combining innovation capabilities are important drivers of acquisitions.