The impact of market orientation on patient loyalty: the mediation of relationship quality

In health services, how to establish good relationships with patients and enhance patient loyalty has been crucial for service managers. We explore the impact that patients’ perceptions of market orientation direct effect on patient loyalty to a hospital as well as indirect effect via the mediation of relationship quality. Self-administered questionnaires were employed to collect data from outpatients. 450 questionnaires were valid. Results showed that market orientation had a direct positive impact on patient loyalty to the hospital and an indirect positive impact via the mediation of relationship quality and patient loyalty to a physician.     

关于“云消费”基本特征的研究

当前我们已经进入一个全新的以消费者为核心的商业时代——“云消费”时代.“云消费”在技术层面上表现为三大基本特征,即体现云消费发展内涵和容量的“云内容”,代表云消费终端平台的“云终端”,反映云消费的交易形式和支付方式的“云支付”.本文对此进行了较全面的研究.     

城乡医疗救助制度的现状、主要问题与建设重点

城乡医疗救助制度通过对困难家庭成员的直接救助与资助参加社会医疗保险, 对缓解困难家庭医疗支出负担起到了积极作用。 城乡医疗救助制度目前主要存在的直接救助水平过低、 财政投入非制度化以及审批手续繁琐、 病种限制过严等问题, 可以从提高直接救助水平、 扩大救助病种目录、 借鉴相关社保制度、 开展多样化救助, 以及加强基层医疗卫生建设、 对城乡困难家庭成员开展健康教育与继续提高医疗保险的保障水平等方面重点加强建设, 另外也应重视城乡医疗救助的信息化建设。     

Does corporate social responsibility influence the corporate performance of the U.S. telecommunications industry?

This study uses a two-stage approach to explore the relationship between the operational performance of U.S. telecommunications companies and their implementation of corporate social responsibility (CSR). In the first stage, this study adopts the dynamic data envelopment analysis model to measure the efficiency of the telecommunications industry in the U.S. from 2004 to 2008. The empirical results show that the corporate efficiency of those companies that implemented CSR was higher than that of those companies that did not. In the second stage, the study adopts OLS and 2SLS to explore the influence of the execution level of CSR on performance. The results show that the Kinder, Lyndenberg, and Domini & Co (KLD) social ratings indexes are significantly and positively related to corporate performance. Finally, this study suggests ways in which corporate policy makers can enhance CSR in order to improve corporate performance in the U.S. telecommunications industry.     

On the asymptotic normality of some unbiased estimates

Abstract

Let X _m(n) =(X _j , n, ..., X _{j m,n} ) be a subset of observations of a sample X_n = (X_1n X _2n ... , X _nn ). Here the X_jn 'S in Xn are not necessarily independent or identically distributed, and m(n) mayor may not tend to infinity as n tends to infinity. Suppose the joint density function h_n =h_n (x _m (n); θ) of the X _jn 's in Xm(n) is completely specified except the values of the parameters in the parameter vector θ = (θ1 θ2, ... , θ _k ), where θ belongs to a non-degenerate open subset H of the k-dimensional Euclidean space Rk and k?m(n).     

中西文化差异与观念变化——近代文化转型中的进步

中西方文化存在着巨大差异,在中国近代文化转型中,国人对西方文化的认识经历了多次变化,总体上在不断进步之中,这一过程伴随着时代的发展而深化。文化的近代化与时代的发展、历史的进步息息相关,值得我们认真地思考。     

幸福指数测量方法研究

本文从幸福的根本内涵谈起,叙述了不同学科对幸福的度量方法并对它们进行了比较、辨析,然后详细介绍了经济学对幸福的测量过程,力求把幸福指数测量的思想脉络梳理清晰,希望能对幸福指数的研究有所帮助。     

Value network analysis for complex service systems: a case study on Taiwan’s mobile application services

Service Business - This paper aims to develop a service value network analysis approach based on system dynamics (SD) for analyzing the feedback structures that causes dynamic behavior of service...