The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry

Multichannel retailing is a widely adopted strategy in the fashion industry. Companies in this industry find it a source of competitive advantage to invest in reverse logistics infrastructure. However, limited empirical studies investigate the enablers of the relationship quality between the retailers and their reverse logistics service providers. This study quantifies the impact of reverse logistics process coordination between retailers and logistics service providers on relationship quality. Moreover, it tests the mediating role of reverse logistics service quality and the moderating role of conflict frequency in this relationship. Data were collected through a survey using a purposive sample of 241 retail store managers from the fashion retail industry of Pakistan. For this purpose, a self-administered questionnaire was developed using a five-point Likert Scale to gauge the responses. Conditional process analysis was used to evaluate the moderated mediation model. The findings showed a significant positive impact of reverse logistics process coordination on the relationship quality with a logistics service provider, a significant positive mediation effect of reverse logistics service quality, and a significant moderation effect of conflict frequency on the indirect relationship. However, conflict frequency, contrary to the hypothesis in the study, strengthened the indirect relationship. Furthermore, the moderation effect of conflict frequency on the direct relationship was insignificant. This study will help managers better understand the best practices leading to effective management of reverse logistics processes, particularly product returns.     

Art of the possible or fool's errand? Diffusion of large-scale management innovation

Organizations are continually challenged to increase efficiency and improve performance despite frequent cuts to personnel and budgets. These challenges force organizations to identify, develop, and diffuse various management innovations. Diffusion efforts are often met by resistance, reluctance, or ambivalence, resulting in what many consider to be a fool's errand. While management innovation may not be the forte of large, bureaucratic organizations, we present a case study of a U.S. Air Force maintenance, repair, and overhaul organization that has recently, and successfully, diffused a large-scale management innovation. Results from the case study support the development of a diffusion of innovation framework that identifies important mechanisms associated with the acceptance, routinization, and assimilation of management innovation. The framework informs leaders of the diffusion process, while the recommended actions of relentless leadership, deliberate development of personnel, and enterprise involvement drive diffusion efforts and help leaders achieve desired results in innovation diffusion and associated performance improvement. Overall, we assert that the pursuit of management innovation is not necessarily beyond the art of the possible for business leaders.     

Unpacking the black box of successful ICT-enabled service transformation: how to join up the vertical,the horizontal and the technical

This paper aims to understand what goes on in the black box of successful, joined-up ICT-enabled service transformation, where complex interactions and integration must occur among the horizontal processes internal to a joined-up service delivery network, the vertical top-down processes of the organizations involved, and the change processes caused by using ICTs. A new conceptual framework is developed and applied to an illustrative case study of successful, joined-up service transformation in New Zealand.     

Les finances solidaires et l'économie sociale en roumanie: une réponse de «proximités» à la régionalisation d'une économie en transition?

La Roumanie apparaît en Europe centrale et orientale comme un territoire d'expérimentation d'une forme particulière d'économie sociale liant coopératives et organisations «not‐for‐profit». En transition économique et sociale, la Roumanie est également un pays en transition territoriale dont les systèmes de financements locaux ont quitté leur approche centralement planifiée, pour rejoindre un secteur financier solidaire dont les Instituts de Microfinance (IMFs) sont les principaux acteurs. La question à laquelle cet article tente d'apporter quelques éléments de réponse est celle du rôle de la finance solidaire locale dans la soutenabilité des transitions socio‐économiques territoriales en cours. Il s'agit d'envisager une économie humaine au sein de laquelle les conditions dignes de vie, nous amène à envisager un modèle particulier d'économie conviviale située à partir des outils conviviaux des finances solidaires locales.     

AN ANALYSIS OF SUPPLY CHAIN COLLABORATIONS AND THEIR EFFECT ON PERFORMANCE OUTCOMES

This research examined how operational outcomes, relational outcomes and business performance are affected by a collaboration project between buyers and suppliers in a supply chain. It is hypothesized that interdependence of knowledge and process, supply chain partner insight, and the level of collaboration between the firms affect the outcomes of a collaboration project. Survey data from buyers and suppliers from a wide range of industries and organizations were used in this analysis. Among these participants, higher levels of collaboration led to improvements in operational and relational outcomes, which together led to improvements in asset utilization, competitive position, organizational performance, and profitability.     

中国参与区域经济合作的历史进程及战略深化

20世纪90年代以来,与国内不断深入的改革开放历史进程相适应,面对席卷全球的世界经济一体化和新一轮区域经济一体化浪潮,中国开始了积极参与区域经济合作的艰辛探索,历经10多年的辛勤耕耘,取得了可喜成果,初步构建了多层次、多种机制的“米”字型区域经济合作基本框架。但中国的区域经济合作战略带有一定程度的“模糊性”和“软弱性”,总体上表现为一种务实的运动和一个具体的进程,没有清晰的议程和核心的目标。本文对中国参与区域经济合作的历史进程及当前的战略深化进行了初步探讨,并提出了自己的看法和见解。     

双层网络嵌入下结构洞对企业二元创新的影响研究

网络结构特征影响企业知识转移与知识组合效果,进而对创新绩效产生复杂作用。利用我国165家上市企业2007—2018年专利面板数据,实证检验企业知识与协同双层网络嵌入对二元创新绩效的影响,并分析战略柔性和开放度对上述关系的调节作用。研究结果表明,企业知识网络结构洞正向影响利用式创新绩效,负向影响探索式创新绩效;协同网络结构洞与二元创新均存在负相关关系。同时,战略柔性和开放度调节双层网络结构洞与二元创新的关系,且变量间存在有效匹配关系：知识网络结构洞—开放度促进利用式创新绩效提升,而协同网络结构洞—战略柔性促进探索式创新绩效提升。研究结论为解决结构洞与企业创新关系的分歧带来新思路,同时为企业创新绩效提升提供理论借鉴。     

“教学做”一体化的情境教学在高职《基础会计》中的应用

在高职会计专业的教学改革中,必须以社会职业岗位的实际需要为培养依据,强调应用性,突出综合实践能力的培养＂。教学做＂一体化的情境教学是连接课堂和岗位,达到学生零距离就业的一个有效方法。在《基础会计》中应用＂教学做＂一体化的情境教学,能激发学生的学习兴趣,调动学生的学习积极性,培养学生的职业能力,并且为培养学生的创新性和学习能力打下很好的基础。     

谈静态扭矩开发

文章从扭矩监控的角度,分析监控扭矩的工具——静态扭矩的开发,以及利用SPC原理计算静态扭矩和判断静态扭矩是否合理的方法。     

烟草商业企业数字仓库的基本流程与系统功能设计研究

数字仓库的应用将协助企业保证供应、压缩库存、提高货物周转效率、节约成本。本文介绍了数字仓库的概念,研究了烟草商业企业数字仓库的基本流程与系统功能结构与设计,并对数字仓库的效益进行了评价。对这些问题的深入研究将有利于提高烟草商业企业的物流水平和服务效率。