金融服务外包的风险控制及其监管研究

金融服务外包是金融领域的新兴业务,从国际范围看,金融服务外包行业正处于行业生命周期的高速成长期,尤其是近年来发展迅猛;目前我国金融业务外包已经开始起步并呈现不断发展的趋势。金融服务外包有利于强化金融机构的核心竞争力、规避经营风险和降低经营成本;但也会带来外包失败、成本增加、收益分配的不确定性、战略泄漏等风险。金融机构自身要加强内部控制防范风险,金融监管部门也应加强监管,要合理限定金融服务外包的范围、规范监管机构的权限与监管程序、规范金融机构选择外包商的基本程序和机制、要求金融机构和外包商建立应急机制,并适度从严监管跨国金融服务外包。     

个人理财市场细分及客户群差异性分析

目前我国商业银行个人理财业务尚处于初级阶段,个人理财市场的细分还很简单,尚没有进行更深入的、多层次的分析。针对这一情况,本文借鉴“家庭生命周期”的分析思路,选取人口统计变量和家庭生命周期变量等综合指标作为客户细分变量,对给定的调查样本实施市场细分。为此,本文利用方差分析探讨了一般客户、重要客户、未来潜力客户和战略客户4组客户理财个性的差异性以及对银行理财服务质量期望的差异性。同时,还分析这组客户对主要理财工具、理财产品的需求特点,并在市场细分的基础上制定出4差异化的、有针对性的营销策略。     

对发展我国汽车金融服务市场的思考

我国现有的非银行金融机构,不具备专业办理汽车消费信贷的要求。为此,我国金融机构序列中应增加一类新的机构———汽车金融公司,专门办理汽车消费信贷业务。这对我国汽车产业的发展必定是一个极大的促进。为此,需要我们在发展汽车金融服务市场方面作深入地研究。     

提高政府公共服务能力的财政思考

党的十六届六中全会提出了社会和谐是中国特色社会主义的本质属性,而在构建和谐社会的过程中,赋予财政的任务是“健全公共财政体制,调整财政支出结构,把更多的财政资金投向公共服务领域”。本文将对政府公共服务的内涵与政府职能调整、公共服务的理念、财力保障及其提供方式等问题作一探讨。     

银行信贷政策与产业结构调整——工商银行构建金融支持体系服务江苏产业结构调整的设想

产业结构的调整与优化是江苏“十一五”期间经济持续快速发展的重要环节，而高效的金融支持体系是确保产业结构调整优化的基本条件。本文分析了银行在产业结构调整中的作用和互动关系，考察了国内外银行调整产业结构的成功经验，围绕江苏产业结构现状及其“十一五”时期产业发展远景目标，提出了工商银行引导区域产业合理布局、促进金融产品组合创新、优化行业资金结构、开辟新的信贷市场领域、实现客户结构战略转型等支持江苏产业结构调整的金融路径；并剖析了银行在支持产业结构调整中的内外部制约因素，进一步提出了工商银行按照产业结构调整要求深化改革的内部措施和构建金融生态环境的外部建议。     

发展电力普遍服务 服务社会主义新农村建设

概述了电力普遍服务的内涵以及开展电力普遍服务对社会主义新农村建设的重要性,在总结了我国电力普遍服务成果的基础上,对新形势下电力普遍服务发展中面临的问题进行了分析,提出了我国发展电力普遍服务的解决思路和相应建议.     

Telecommunications policy and individuals with disabilities: Issues of accessibility and social inclusion in the policy and research agenda

Information and communications technologies have become an integral part of life in an information society, affecting employment, education and many other daily activities. For individuals with disabilities, equal access to telecommunications remains a concern, as many technologies that are developed do not allow for equal access. Law and policy have made significant progress in some nations, but sizeable barriers remain to the social inclusion of individuals with disabilities in telecommunications technologies and services. This paper examines the importance of equal access to telecommunications for individuals with disabilities in both the formulation and the implementation of policy. Analyzing issues of policy and implementation, this paper discusses policy questions and potential areas of research to better understand the relationship of telecommunications policy to access for persons with disabilities.     

关于输配电价几个重要问题的探讨

我国电力企业将要由传统的垂直垄断的模式转变为网厂分开、竞价上网的模式。电网公司作为一个独立的经营实体分离开来,有着独立的收益需求。在市场运营过程中,通过输配电价取得收益就成了电网公司取得收益的主要手段。在输配电价的制订过程之中,管制方式、输配电成本、输电定价方法、价格水平及电网投资、输配电价价区、电网提供的辅助服务等六个问题十分重要。文中就这六个问题的解决作了一些有价值的探讨。     

Do accountabilities change when public organisations transform to service systems: A new conceptual approach

In this conceptual paper, we discuss from the service systems perspective how accountabilities differ from a hierarchic and organisational perspective within the domain of New Public Management, looking to shed new light upon accountability as a research topic. The concept of service systems and their accountabilities are scrutinised and the role of integrated social and health care services is discussed in particular. The main argument in the text is the changing nature of accountabilities as the public organisations are being transformed into service systems. To date, the understanding of accountability has remained structural by nature – such is the case also for productivity measurement – but the shift from organisations towards services systems means that accountability ought to be considered as processual by nature. By processual it is meant that accountability should be considered as flows within systems – that is: flows between agents the content of which we argue includes not only knowledge on the outputs of public services, but also values, empathy and thus multi‐layered understanding of accountability. The paper concludes with practical insights for managerial purposes on the basis for this accountability shift.     

Are there major differences in the attitudes and service quality of standard and seasonal employees? An empirical examination and implications for practice

Despite the increased use of seasonal employees by organizations, few studies have been completed on the attitudes and service quality of seasonal office workers. Using Lautsch's classification model, we analyzed the organizational context in which the standard and seasonal workers in this study were employed. Hypotheses were developed based upon the organizational analysis and social exchange theory. Results from archival data obtained from a web‐based organizational survey of 205 clerical and professional workers indicated contrary to expectations, standard and seasonal employees did not significantly differ in terms of perceptions of overall job conditions, perceived organizational support (POS), or job engagement. However, seasonal employees did report significantly fewer opportunities to work on challenging tasks, less comfortable physical working conditions, and less job security than the standard workers. As predicted, standard employees reported significantly higher levels of service quality performance than seasonal employees. Additionally, job engagement mediated the relationship between POS and service quality for both the standard and seasonal employees. Implications for managing seasonal employees are discussed.