高校教学质量监控探析——来自北京联大旅游学院的设计和思考

随着高校规模的扩大和社会对人才需求的多样化 ,高校的教学质量问题越来越受到关注。为实现对教学质量的有效监控 ,必须探求其教育学、教育评价和系统科学的理论基础。旅游学院在教学质量监控的实践过程中 ,正逐步形成对监控体系的设计和思考。     

《旅游教育质量认证体系》及其启示

随着全球旅游业的快速发展以及《服务贸易总协定》的实施,对高素质旅游人才的需求越来越旺盛,旅游教育也越加受到各方的关注和期待。但是现阶段由于各国的文化背景、经济状况和教育质量都不尽相同,旅游教育的质量也大相径庭。世界旅游组织(WTO)为更好地提高旅游教育质量以满足迅速发展的旅游业,制定了《旅游教育质量认证体系》(TedQual Certificacion System)。该文主要就《体系》制订的背景、体系的组成、质量标准的构成及认证的程序作简要的介绍,并就其对中国旅游教育的启示阐述个人的观点。     

中国出境旅游发展及其影响的初步研究

出境旅游持续快速增长,国际旅游双流格局渐次形成,是当前中国旅游业国际化的主要表现.出境旅游发展会改变国际旅游收支关系,但是,即使出现旅游赤字,也不一定对宏观经济产生负面作用.出境旅游发展会刺激中国入境旅游增长,促进旅游企业的跨国经营,有利于提升中国旅游产业的整体素质.当前,政府无需对出境旅游加以直接规制,但需要采取多种跟进措施.     

区域经济竞争与合作均衡增长及质量控制研究

区域经济增长容易步入的歧途是不可持续的增长和扭曲的增长,在发展区域经济的过程中,最佳的增长方式是可持续增长,即通过有序和平衡的资本积累来保持经济以一个合理的速度和比率增长,因此经济增长中的平衡点的控制是至关重要的环节。     

Assessing the Effects of Service Quality,Past Experience,and Destination Image on Behavioral Intentions in the Spring Training Camp of a Japanese Professional Baseball Team

This study aimed to examine the theoretical relationships between service quality, past experience, destination image, and behavioral intentions in the spring training camp of a professional baseball team in Japan. The results indicate that the service quality of spring training camps was divided into five factors: (1) place, (2) enjoyment, (3) information, (4) fan interaction, and (5) operating time. The findings suggest that service quality and past experience had positive effects on both destination image and behavioral intentions. Behavioral intentions were also highly influenced by destination image. Future research and managerial implications are also discussed.     

Online Price Search: Impact of Price Comparison Sites on Offline Price Evaluations

Consumers increasingly rely on Internet price comparison sites (PCS) to gain knowledge about the market. The prices generated by a PCS search can act as contextual reference prices and influence the attractiveness of prices encountered later as consumers shop offline at local stores. This paper demonstrates that both PCS retailer ratings and the shape of the PCS price distribution influence the impact of PCS search results on later price evaluations. A favorable PCS retailer rating increases the perceived validity of the price associated with that retailer, enhancing the impact of that PCS price on offline price evaluations (Study 1). The shape of the PCS price distribution can also influence later price evaluations, however this effect depends on the information provided by the PCS retailer ratings. When PCS retailer ratings are similar, implying similar validity for the associated prices, low PCS prices and those appearing more frequently in the PCS price distribution have more impact (Studies 2 and 3). When PCS retailer ratings are variable (some high and some low), the PCS price distribution effect occurs only when the PCS retailer ratings provide congruent information about price validity — that is, the most frequent price is offered by retailers with more favorable ratings. Study 3 shows that price validity inferences do mediate this result. Finally, we depart from the offline shopping context to show that when consumers choose a retailer directly from the PCS search results, the effect of PCS retailer ratings is stronger for high-priced retailers and for consumers who rely less on the retailer price as a heuristic to infer retailer service level. Based on our findings we offer insights for online and offline retailers when considering strategic responses, such as price matching guarantees.     

How should we divide the pie? Equity distribution and its impact on entrepreneurial teams

Drawing on a multiple case study approach and data on eight entrepreneurial teams observed over six months this article develops a dynamic model of the consequences of equity distribution among team members. Perceived justice of equity distribution emerged as a key variable influencing entrepreneurial team interactions and important entrepreneurial outcomes. High perceived justice triggered positive team interaction spirals, whereas low perceived justice triggered negative interaction spirals. Teams exposed to external threats drifted from a positive spiral to a negative spiral despite high perceived justice. We discuss the implications of our study for research on entrepreneurial imprints, justice, and exit.     

邮政系统服务质量模糊综合评价研究

邮政系统服务质量取决于各项邮政业务,邮政业务的服务质量取决于顾客的评价。以陕西省为例,利用陕西省邮政服务状况的调查数据对邮政系统服务质量进行了模糊综合评价。模糊综合评价的结果有赖于调查数据的代表性、评价指标体系的完善程度和评价指标的权重。     

商检条款不容忽视——如何防范外商利用商品质量问题拖欠货款

商检条款是进出口贸易合同中的一项重要条款,然而又往往是买卖双方在订立合同时容易忽略的条款。本文阐述了商检条款的重要作用,订立商检条款所涉及到的主要问题,并提出了完善商检约定规避外贸风险的建议。     

自我管理团队及其在企业中的应用

20世纪下半叶,世界范围内出现了组织变革的热潮,其中有代表性的是学习型组织的兴起和企业再造理论的流行。在这些新兴的理论中,最引人注目的组织形式是自我管理团队。在对自我管理团队这一新型组织形式特征进行初步分析的基础上,制定我国企业使用自我管理团队的策略,指出自我管理团队建设应注意的问题。