基于客户关系管理的企业业务流程重组

在全球经济一体化环境下，传统的管理模式、经营理念、业务方法已不能适应快速变化的市场运行。顾客（Customer）、竞争（Competition）和改变（Change）驱使企业发展进入新阶段。在灵活性与快速响应主宰的商业战场中，客户关系应用而生，业务流程重组和客户关系管理的结合似乎成了一种必然．     

Understanding the Large Negative Impact of Oil Shocks

This paper offers a plausible explanation for the close link between oil prices and aggregate macroeconomic performance in the 1970s. Although this link has been well documented in the empirical literature, standard economic models are not able to replicate this link when actual oil prices are used to simulate the models. In particular, standard models cannot explain the depth of the recession in 1974–75 and the strong revival in 1976–78 based on the oil price movements in that period. This paper argues that a missing multiplier-accelerator mechanism from standard models may hold the key.     

Control of intellectual assets in client relationships: implications for innovation

This empirical study of business‐to‐business service firms examines the determinants and effects of control rights to intellectual assets in a property rights theoretic framework. Regression analyses using survey data suggest that service suppliers that retain control over their intellectual output are more innovative. In long‐term relationships, service firms' clients may thus be better off balancing their need to control outsourced activities with the suppliers' incentives to invest in learning and innovation. Additionally, and aligned with property rights theoretic predictions, service suppliers' bargaining power and their indispensability in service projects are positively associated with their ability to retain control rights. In contrast, innovation capabilities are not very significant in determining control rights allocation between service suppliers and their clients. Copyright © 2008 John Wiley & Sons, Ltd.     

企业经营战略失败分析

企业制定经营战略的目的是适应环境的变化,然而由于种种原因,企业的经营战略常常面临着失败。 因此从七个角度分析失败的原因,并提出相关建议,从而树立起全局观念、创新观念、风险观念和应变观念 等一系列重要战略观念。     

Confucian Business Ethics and the Economy

Confucian ethics as applied to the study of business ethics often relate to the micro consideration of personal ethics and the character of a virtuous person. Actually, Confucius and his school have much to say about the morals of the public administration and the market institutions in a more macro level. While Weber emphasizes the role of culture on the development of the economy, and Marx the determining influence of the material base on ideology, we see an interaction between culture – specifically Confucian business ethics – and the economy. In this paper, we are going to study this interaction in several crucial stages of development of Confucianism. The paper concludes by postulating the relevance of Confucian business ethics to the global knowledge economy.     

市场失灵与企业创新

新古典理论认为市场失灵会使得资源配置的效率偏离帕累托最优状态,文章认为,市场失灵还会影响到企业的创新方向和创新数量,导致全社会该产生的创新可能创新不够,不该产生的创新却层出不穷,从而降低资源配置的长期效率,针对市场失灵的不同类型,政府只要采取不同的措施,就能够正确引导企业的创新行为。     

城市副中心商圈定位研究

随着各地城市建设速度的加快 ,许多城市都面临着老城区商业中心的改造 ,城市副中心新商圈的建设问题。因此 ,商圈定位问题也一再被人们所关注。文章从解释商圈定位的涵义入手 ,阐述了城市副中心商圈定位 ,对政府的远景规划、商业方向的定位、零售业态的选择、房地产项目以及区域发展等的意义 ,探讨如何从商圈辐射力、商圈引客效应、商圈向心力、商圈竞争力、商圈发展潜力等方面对将要改扩建的商圈进行分析 ,研究不同条件下的城市副中心商圈定位模式。     

论转轨时期我国商贸产业规模结构优化

商贸产业规模结构优化的依据是市场竞争优势，政府的作用是催化竞争。     

基于BSC的航运物流企业绩效灰色综合评价模型研究

采用改进的平衡记分卡(BSC)的方法,从企业的内外环境、财务与非财务指标相结合来设计航运物流企业绩效评价指标,最后通过改进灰色关联法进行算例验证,算例检验结果表明这种评价模型具有现实可行性。