从高档度假酒店顾客体验感知透析国内后现代休闲旅游消费行为

后工业社会的转型和发展,让居民的消费条件得到了大大改善和提高,全新的后现代消费理念也就孕育而生。伴随着度假旅游热潮在全球范围内的不断升温,近年来入住高档度假酒店进行体验消费已逐渐成为了国内旅游者主要的休闲度假消费决策。鉴于全新的后现代消费理念对传统中国消费价值观的影响,在入住高档度假酒店过程中国内顾客展现了与其他国家所不同的消费行为特征。文章从后现代体验消费入手,通过对度假酒店服务绩效与顾客体验价值感知之间关系进行实证研究,归纳分析国内顾客在高档度假酒店中所具有的独特消费行为表现,并为度假酒店企业更好服务中国顾客,为他们量身定做满意的度假体验产品提出了对策和建议。     

基于关系营销的度假酒店顾客利益分析

关系营销不同于传统交易营销,其强调买卖双方长期的互惠互利,注重新价值的创造和双方关系中的交互作用.本文基于对度假酒店与关系营销的契合分析,从信任利益、社会利益及特殊对待利益三方面探讨度假酒店顾客利益.     

创新造就品牌酒店核心竞争力

品牌酒店通过仅为顾客提供一般合格服务来赢得市场的时代已经远去，只有那些为顾客提供超出其期望服务的酒店才能获得最大的顾客满意度和最强的市场竞争力。人类已经进入体验经济时代，酒店业从根本上说是一种典型的为顾客提供体验式服务的企业。品牌酒店与经济型酒店最大不同在于为顾客更多提供无形却至关重要的服务体验。     

基于因子分析的WKSLY酒店游客满意度研究

当今社会,各行各业之间的竞争,归根到底都是服务与质量之间的竞争.谁能获得顾客最大程度上的满意,谁就能在这个行业里处于主导和领先的地位.酒店的管理者们也越来越注重顾客关系的维护与管理,酒店游客满意度的研究也成为了酒店管理者们工作中的首要任务.本文以三亚万科森林悦度假酒店为例对酒店游客的满意度进行了调查研究,实证研究发现三亚万科森林悦度假酒店存在客房服务员的服务质量较低、酒店的卫生水平不够高等问题,并针对问题提出对策建议.     

关系营销在酒店

酒店企业是为人服务的，酒店营销则需以人为本，酒店业竞争的不断升温，顾客对产品能满足或超越其期望的需求日趋激烈，酒店营销的重点也应转变为以酒店内部出色的服务与顾客的口碑效应来开拓业务。关系营销的核心是建立并发展与公众的良好关系，致力于人际传播，即人与人之间直接的信息沟通、思想理解和情感交流。所有酒店应树立不断追求顾客价值的关系营销理念，提供个性化服务，在顾客心中播下再次光临的诱因，通过不断改善顾客体验建立忠诚顾客群体。     

关于经济型酒店的顾客满意度研究

文章根据顾客满意理论和模型,围绕顾客满意驱动因素,从顾客期望和顾客体验两个方面对经济型酒店顾客满意度进行分析,提出基于顾客满意的经济型酒店的竞争策略。     

基于网络点评的五星级酒店顾客满意度测评研究

来自互联网的顾客点评信息在很大程度上反映了顾客的消费体验感受与期望的比较,从而体现顾客对酒店的满意程度。基于大量网络点评数据,对2013年上半年点评数在200以上的464家五星级饭店宾客满意度进行评价,从总体满意度、位置、服务、餐饮、客房、整体舒适度六个方面对我国五星级酒店的网络点评进行分析。结果表明:①总体满意度中等偏上;②单维度分析中,顾客最关注酒店位置。研究认为,基于网评的酒店顾客满意度测评具有一定的理论参考价值和实践借鉴意义。     

饭店顾客价值评价指标体系的构建

在激烈的市场竞争中,研究饭店顾客价值对于满足顾客需求,维持饭店顾客忠诚度,取得良好的经济效益,具有极其重要的作用。在对顾客价值构成以及饭店顾客价值构成回顾的基础上,建立了饭店顾客价值评价指标体系和度量模型,并利用所得模型对青岛的两家酒店进行实例研究。     

基于顾客感知的经济型酒店营销策略研究——以长沙市场为例

顾客对经济型酒店的价值感知影响着顾客的消费忠诚程度,直接影响酒店的经济效益和品牌建设。从顾客感知的角度看,经济型酒店仍存在着有限化专业服务不足、以顾客为中心的关怀与尊重不够、住宿氛围有待改善等问题,应进一步了解顾客需要和期望,提高服务水平,优化设施设备,提升顾客满意度,实现自身的特色发展。     

服务交互界面和服务类型对顾客体验价值的交互效应

分析和验证了服务交互界面和服务类型对顾客体验价值的交互作用。将服务交互界面划分为人机交互界面和人际交互界面,服务类型划分为标准化服务和非标准化服务,构建了服务交互界面、服务类型与顾客体验价值各维度(包含功能性体验、情感性体验和社会性体验)关系的理论模型,结合顾客体验需求理论和认知匹配理论,通过实验法对理论模型进行了验证。结果表明:人机交互界面能使顾客获得更好的功能性体验,标准化服务匹配人机交互界面时,该体验更强;人际交互界面能使顾客获得更好的情感性和社会性体验,非标准化服务匹配人际交互界面时,该体验更强。     

Pleasure and belief in Hume's Decision Process

Abstract

The purpose of this paper is to introduce explicitly pleasure and belief in what aims at being a Humean theory of decision, like the one developed in Diaye and Lapidus (2005a). Although we support the idea that Hume was in some way a hedonist – evidently different from Bentham's or Jevons' way – we lay emphasis less on continuity than on the specific kind of hedonism encountered in Hume's writings (chiefly the Treatise, the second Enquiry, the Dissertation, or some of his Essays). Such hedonism clearly contrasts to its standard modern inheritance, expressed by the relation between preferences and utility.

The reason for such a difference with the usual approach lies in the mental process that Hume puts to the fore in order to explain the way pleasure determines desires and volition. Whereas pleasure is primarily, in Hume's words, an impression of sensation, it takes place in the birth of passions as reflecting an idea of pleasure, whose “force and vivacity” is precisely a “belief”, transferred to the direct passions of desire or volition that come immediately before action. As a result, from a Humean point of view, “belief” deals with decision under risk or uncertainty, as well as with intertemporal decision and indiscrimination problems.

The latter are explored within a formal framework, and it is shown that the relation of pleasure is transformed by belief into a non-empty class of relations of desire, among which at least one is a preorder.     

John Stuart Mill's Theory Of Justice

John Stuart Mill has traditionally been portrayed as self-contradictory and failing to construct a unified social theory. Recent scholarship, however, has challenged this view, finding Mill's work to be creatively synthetic in bridging the antinomies inherent in liberal democratic thought. This revisionist interpretation of Mill is advanced by an understanding of his theory of justice and its role in shaping his policy positions on issues such as welfare, education, voting rights, property rights, taxation, government intervention, and the future of capitalism.     

A Rich Vein for “Reality Mining”北大核心CSSCISSCI

Arik Hesseldahl In the aftermath of the September 11 attacks, U.S. officials quickly turned their attention to other potential targets, including California's Golden Gate Bridge. What would happen if terrorists took down the bridge between San Francisco and Marin County? How much of the region would be affected and for how long?     

Solidified Branding Function: How the Urban Brand Affects a Small Town’s Development? Case Study of Wangqingtuo,Tianjin, China

Chinese small towns are usually developed with single core industry,and the urban brand is the identity of a town that formed with the development of its indust...     

Nonlinearity in Stock Exchange Markets: The Case of Bist 100 Indices

In this paper,using data for the Bist 100 index,we investigate the presence of nonlinearities by employing several nonlinearity tests.The Brock,Dechert,and Sche...     

Globalization,Neoliberalism and the attack on social security

Neoliberal political movements advocate privatization of public pension systems. Globalization imposes pressure on nations to conform to neoliberal policy views with respect to the design and structure of social insurance, including public pension systems. The paper begins with an investigation of the economic, ethical and ideological dimensions of the privatization debates in the U.S.; it argues that privatization advocates may be largely moved by ideology, since the other reasons advanced appear weak or unfounded. The second part discusses the history of Social Security, the purposes for its creation, and some of its economic effects. Differences between public and private pension systems are considered. A brief international comparison of some aspects of public pension system finance and benefit structures is presented. The final section considers the ethical, macroeconomic and distributional implications of privatization, prefunding and payroll tax funding, and argues for a pay as you go system financed with income taxes. In order to promote equity, economic security, community, and social cohesion, public pension systems should be universal in coverage. In order to reduce the inequality, income insecurity, and aged poverty generated by market economies, public pension systems ought to be progressive: benefit/contribution ratios should be inversely proportional to income, and progressive income taxes should finance the system. To promote economic growth, the systems should be financed on a pay-as-you-go basis, and should not be prefunded except for an emergency reserve. The fiscal policy recommendations partially depend upon the theory developed by Abba Lerner in the 1940s, and recently advanced by Wynne Godley and Randy Wray: Lerner's “principle of functional finance.”     

Perspective on the Economic Evolution of the European Union States Under the Impact of the Pandemic and Financial-Economic Crisis

The European Union,which is at the beginning of its term of office for all Member States in the European Parliament,the European Commission,its governing body a...     

中国养活自己能力的长期预测:技术和政策分析

中国拥有世界五分之一强的人口 ,收入又在迅速增长。因此 ,国际上很自然地会考虑或推测她在今后的几十年是否有能力养活自己。中国的人口预计将从 2 0 0 0年的 1 2 8亿增长到 2 0 2 0年的 1 4 6亿 ,和 2 0 3 0年的 1 4 9亿。与此同时 ,人均收入的增长将导致对家畜和鱼类产品更大的需求 ,因而对饲料的需求也将有很大的增长     

Neurally reconstructing expected utility

While the concept of “expected utility” informs many theories of decision making, little is known about whether and how the human brain might compute this quantity. This article reviews a series of functional magnetic resonance imaging (FMRI) experiments designed to localize brain regions that respond in anticipation of increasing amounts of monetary incentives. These studies collectively suggest that anticipation of increasing monetary gains activates a subcortical region of the ventral striatum in a magnitude-proportional manner. This ventral striatal activation is not evident during anticipation of losses. Actual gain outcomes instead activate a region of the mesial prefrontal cortex. During anticipation of gain, ventral striatal activation is accompanied by feelings characterized by increasing arousal and positive valence. These findings affirm the role of emotion in the anticipation of incentives, and may provide an initial step towards a neural reconstruction of expected utility.