第三方物流企业顾客满意度影响因素研究

针对第三方物流企业顾客的特殊性和顾客服务的特点,在分析影响第三方物流企业的顾客满意度指标及权重的基础上,建立起多层次顾客满意度指标体系,并通过重要性-满意度分析,找出顾客满意的关键因素,为第三方物流企业深入把握影响顾客满意度的影响因素,有针对性提出对策提供了新的思路和方法。并展望了今后的研究方向。     

第三方物流顾客满意度影响因素研究

根据第三方物流服务的特征及其发展现状,分析了影响顾客满意度的关键因素,构建了基于服务过程的顾客满意度评价模型,并根据我国第三方物流企业在关键评价指标上的具体表现,提出了提升顾客满意度的对策建议,为我国第三方物流企业改进服务质量和提高顾客满意度提供决策依据.     

第三方物流企业顾客满意度关键影响因素分析

以研究我国第三方物流企业顾客满意度关键影响因素为主题,探索如何通过实施关键影响因素提高第三方物流企业顾客满意度。通过对国内20家提供第三方物流服务企业和100余家使用第三方物流服务企业的面谈和问卷调查,采用效度、相关分析、回归分析等定性分析方法,提出了适合我国第三方物流企业顾客满意度的服务可靠性、完整性等七个维度服务稳定程度、派送方顾客满意情况等十个关键影响因素的理论模型。     

第三方物流服务的顾客满意度研究

分析了第三方物流服务的内容、特征和第三方物流企业应对激烈竞争的策略,进而介绍了顾客满意度理论,探讨了顾客满意的机制,然后提出第三方物流企业员工满意度和顾客满意度的评价指标体系和测算模型,为企业实施顾客满意战略提供了参考;最后提出了第三方物流企业实施顾客满意战略的意义。     

第三方物流服务的顾客满意度研究

分析了第三方物流服务的内容、特征和第三方物流企业应对激烈竞争的策略,进而介绍了顾客满意度理论,探讨了顾客满意的机制,然后提出第三方物流企业员工满意度和顾客满意度的评价指标体系和测算模型,为企业实施顾客满意战略提供了参考;最后提出了第三方物流企业实施顾客满意战略的意义.     

第三方物流企业顾客满意度研究

第三方物流是一个服务过程，同样需要研究顾客满意度。它服务的顾客对象是企业而不是个人顾客，因而满意度不同于一般企业。第三方物流企业要通过顾客满意度的提升来培育竞争优势。     

基于客户价值和满意度的第三方物流服务模式分析

首先综述和探讨了物流企业客户价值和满意度的相关理论,接着从顾客抱怨管理系统、顾客流失评估系统和顾客满意度调查机制三个方面构建了第三方物流服务模式中客户价值和满意度评价系统,最后重点研究了客户价值和满意度管理在第三方物流企业物流服务中的应用模式,构建了第三方物流企业客户价值和满意度创造模型,并提出了第三方物流企业客户价值和满意度的测量评价方法.     

制造业第三方物流管理决策分析

本文对第三方物流管理的特征及制造业实行第三方物流管理的决策过程、实施步骤等进行了详尽的讨论分析。作者认为只有物流联盟合作双方充分理解和把握第三方物流管理的特征，并遵循正确的管理流程，第三方物流管理才能取得真正的成功。 进入九十年代以来，第三方物流管理作为一个新兴的事业形态和物流管理模式，在世界各国得到了高速的发展，引起了广大企业界和理论界的关注。经济全球化发展使得国际竞争国内化、国内市场冈际化的趋势日益明显，为适应市场竞争的需要、提高顾客服务满意度，现代制造业越来越关注自身的核心业务，而把物流管…     

基于Kano模型的广东第三方物流企业顾客满意度实证分析

运用Kano模型,针对广东第三方物流企业顾客满意度低下问题,设计问卷并进行抽样调查,研究了影响广东第三方物流企业顾客满意度的5种质量因素,并进一步提出了提高广东第三方物流企业顾客满意度的措施.     

基于Kano模型的广东第三方物流企业顾客满意度实证分析

运用Kano模型,针对广东第三方物流企业顾客满意度低下问题,设计问卷并进行抽样调查,研究了影响广东第三方物流企业顾客满意度的5种质量因素,并进一步提出了提高广东第三方物流企业顾客满意度的措施。     

多因素顾客满意度总体评价计算方法研究

作者在研究顾客满意度评价计算方法的基础上，提出了采用模糊综合评价计算方法总体评价多因素顾客满意度的论点。该论点有益于多因素顾客满意度总体评价活动的科学发展。     

Do Boards of Directors Influence Corporate Sustainable Development? An Attention‐Based Analysis

Following the attention‐based view of the firm (ABV), boards of directors’ link to corporate sustainable development (CSD) could be dependent upon certain attention structures: valuation of environmental stimuli, rules of the game and the players. Studying a sample of large Australian firms, the findings indicate that the proposed attention‐directing structures do appear to be linked to CSD in a manner consistent with the ABV. Specifically, creating awareness through scanning efforts links boards to CSD. Stakeholder debate, as a boardroom rule, is also significantly associated with CSD. Furthermore, as a so‐called ‘player’ on the board, women directors have a moderating effect on the relationships between environmental scanning, stakeholder debate and CSD. The findings are discussed along with limitations and directions for future research. Copyright © 2018 John Wiley & Sons, Ltd and ERP Environment     

油气安全监督企业用户满意度测评研究

买方市场条件下,用户满意度成为现代企业真正的生命线。油气安全监督企业作为重组后的专业化机构,其本质上提供的是一种技术服务,其服务质量始于用户需求,终于用户满意。我国油气安全监督企业开展用户满意度测评,不仅有助于树立安全监督服务意识,提高安全监督服务质量,减少和杜绝安全事故发生,从而更好地满足用户需求,创造更多的客户价值,而且有助于改善和构建和谐的客户关系,树立良好形象,改进质量管理体系,增强竞争力,实现安全监督企业的可持续发展。本文在强调这一重要性的基础上,分析了其测评目的,确立了以安全监督品质、安全监督能力、安全监督履职和企业监管形象为主要因素的测评体系,着重论述了测评方法即加权平均法,并结合具体案例予以说明,最后指出了测评中应注意的若干问题,为加强和改善安全监督企业经营管理,提高用户满意度和忠诚度,提升经济效益与社会效益,实现安全生产和促进社会和谐提供新思路。     

The Geography of Innovation in China and India

The BRICS countries in general, and China and India in particular, are now widely regarded as the areas of the world likely to challenge the economic leadership of the United States (US) and the European Union (EU). A large part of this challenge will come from rapid technological catch‐up by China and India. Yet, despite a recent rise in interest, there is limited knowledge about how and where innovation takes place in these two leading emerging countries and to what extent the Chinese and Indian territorial systems of innovation differ from those in the EU or the US. In this article we explore the geography of innovation in China and India, concentrating on understanding key territorial‐level innovation trends by country, region and technology field, using the US and the EU as benchmarks. We find significant contrasts between the geography of innovation in China and India and that of the US and the EU. First, the degree of concentration of innovative activities in both countries is extremely high. Levels of agglomeration of innovation in the coastal provinces of China, as well as in Delhi and the South of India, significantly exceed the levels of agglomeration found in the USA and the EU. Secondly, China has witnessed a more rapid increase in the degree of concentration of innovation than India. We posit that the differences in the geography of innovation between, on the one hand, China and India and, on the other hand, between these countries and the developed world are rooted in different institutional settings, different systems of innovation and different national innovation strategies.     

棉花中残留脱叶剂噻苯隆研究

文章对国内外6个地区棉花样品中的残留脱叶剂噻苯隆进行分析。通过结合噻苯隆的液相光谱视图和改变溶剂洗脱体系确认棉花样品中的噻苯隆,并对不同地区棉花样品中噻苯隆残留量差异进行了详细分析。结果表明,我国新疆和美国某地产棉花中噻苯隆残留量分别为0．47mg／kg和0．51mg／kg,而我国陕西、湖北和巴西、埃及部分地区产棉花中噻苯隆残留量低于检出限。因此,为加强环境保护,减少棉花中的有毒有害物质,应尽快制定棉花中残留脱叶剂噻苯隆的限量标准。     

湖南省雷暴地闪特征初步分析

利用湖南省1980-2010年雷暴日数据、2008-2013年闪电数据,分析了湖南省雷暴和闪电变化特征。结果表明:湖南省属于雷暴多发区,年平均雷暴日数分布呈南高北低的趋势,沿雪峰山有个相对高值区,平均雷暴日数在30d到70d之间。湖南省6年的年平均闪电条数35万余条,雷电高发时段为4-9月,其中7月是全年闪电活动最密集的月份。春季(3-5月)闪电逐时分布呈现双峰型,高峰值出现在02时、17时,夏季(6-8月)闪电多集中在下午15-17时,秋季(9月)高峰期集中在15-16时。湖南省闪电密度分布和闪电强度分布,高值区均在娄底、郴州,全省闪电主要强度分布在20-80kA。     

Performance of microfinance institutions in Europe—Does social capital matter?

This paper investigates performance drivers of microfinance suppliers in Europe. As such suppliers, in contrast to advanced microfinance suppliers in developing economies, typically focus on uncollateralized microcredit services to individuals at the margins of society and of labor markets, we draw on the theory of social capital and empirically investigate the role that social capital may play in the overall performance of European microfinance suppliers. We build a unique, unbalanced panel data set of 302 microfinance service providers in Europe covering the years 2008–2015, and measure their performance in terms of credit risk, financial and social performance, and efficiency. Pursuing an econometric approach, we test a series of hypotheses using various measures of conditions conducive to building social capital on both the institutional and the country level, such as the client base of a microfinance supplier and the level of cultural fractionalization in a society. Our findings confirm that a higher intensity of social capital is positively associated with all areas of the performance of microfinance suppliers in Europe. Our conclusions could help in the design and launch of microfinance institutions in those European countries in which microfinance markets are developed not at all or only to a very limited extent. Our paper thus contributes to the nascent literature on microfinance in developed economies by applying and extending the theoretical framework and empirical models on social capital and microfinance that were originally elaborated for developing economies.     

Managing AIDS in Africa: HRM challenges in Tanzania

The impact of the AIDS epidemic in developing countries, and in Africa in particular, is now a matter of great concern to policy makers, managers, and academics on a global scale. The magnitude of the potentially disastrous effects of the disease has severe implications for management in organizations, and, in particular, for HRM. The AIDS epidemic is imposing, and will continue to impose, in the foreseeable future, a significant burden on the way people are managed. Little has been written on HRM in Africa, and the present literature on AIDS and HRM in Western societies is inappropriate and insufficient in relation to African organizations. Fifteen organizations in Tanzania took part in this study, which is probably the first of its kind, to produce a picture of current developments and approaches in managing people under the threat of AIDS.     

Human resource management and industrial relations in multinational corporations in and from China: Challenges and new insights

The purpose of this article is to provide an overview on the state of research in the field in human resource management (HRM) issues in multinational corporations (MNCs) in and from China. We integrate previous studies from multiple disciplines to articulate the contextual importance of research on this topic, and suggest overarching themes to expand the field of research. HRM research in the intercultural, interinstitutional context of MNCs in and from China has the potential to provide contextualized insights for longstanding debates in the field such as HRM standardization versus localization and convergence versus divergence and contextual factors behind these patterns. To this end, we call for future research to center on the changing cultural, institutional, technological, and globalization context in understanding HRM and industrial relations issues in these MNCs. Practically, knowledge in this area can help global managers and top management teams in multinational organizations navigate various context complexity, foster more productive coordination and cooperation across borders, and gain legitimacy and MNCs in and from China additional competitive edge in the global marketplace.     

Measuring a boom and bust: The Sydney housing market 2001–2006

The Sydney housing market peaked in 2003. The period 2001–2006 is, therefore, of particular interest since it captures a boom and bust in the housing market. We compute hedonic, repeat-sales and median price indexes for five regions in Sydney over this period. While the three approaches are in broad agreement regarding the timing of the turning point in the housing market, some important differences also emerge. In particular, we find evidence of sample selection bias in our hedonic and repeat-sales data sets (with the former focusing more on better quality dwellings and the latter more on lower quality dwellings). These sample selection biases could in turn cause bias (in opposite directions) in our hedonic and repeat-sales indexes. Median indexes may likewise be biased as a result of an apparent decline in the average quality of dwellings sold in the latter part of the sample. We also find evidence of convergence in prices across regions during the boom and divergence in the subsequent bust.