Energy benchmarking in support of low carbon hotels: Developments,challenges, and approaches in China

Achieving effective and objective energy benchmarking for hotels is integral in fostering the sustainable development of the lodging sector. In this work, we reveal the major and minor streams of hotel energy benchmarking and ascertain that the most popular approach in benchmarking is normalized energy use intensity (EUI) based on floor level. Previous efforts to establish EUI indicators using subsystem average, data envelopment analysis (DEA), and regression technique are also studied. We propose that hotel energy benchmarking based on floor area is useful from the top-down management perspective. However, on a practical perspective, energy benchmarking based on facilities should be the first priority for hotel management or owners. Compared with the general energy benchmarking in the building sector, we find that the hotel sector lags behind in the adoption of computer modeling for benchmarking.     

Predicting Korean lodging firm failures: An artificial neural network model along with a logistic regression model

Using financial variables as predictors, this study developed logistic regression and artificial neural network (ANN) models to predict business failures for Korean lodging firms. While both models demonstrated comparable Type I errors, the ANN model showed considerably lower Type II errors for both in-sample and hold-out sample predictions. This study also found that interest coverage is the most important signal of business failure for the Korean hotel industry. This ratio is directly related to the hotel's solvency, ability to service debts and productivity of profits and can thus be regarded as a survival indicator of Korean hotel firms.     

Exploring the viability of a new ‘pay-as-you-use’ energy management model in budget hotels

Hotels consume significant amounts of energy, especially in guest rooms. Financial incentives can be given to hotel guests for conserving energy during their stay while financial penalties can be applied for excessive energy use. This can be achieved by deploying the smart energy meters (SEMs) in guest rooms that enable accurate energy monitoring and billing. This study explored the viability of a new business model for energy management in hotels underpinned by SEMs. Semi-structured interviews with managers of UK budget hotels revealed the determinants of industrial adoption of this new model. Despite positive appeal, the chances for the model’s immediate commercialisation were found slim due to its novelty and the market disruption potential held. To enhance the business viability of the proposed model, close integration of energy conservation targets into the corporate agenda of budget hotels is necessary coupled with dedicated policy support.     

Energy use and management in hotels in Hong Kong

This paper reports on a study of energy use in 16 quality hotels in Hong Kong. An overview of energy use in these hotels is firstly presented, and this is followed by a detailed analysis of energy use in one of the 16 hotels. The overview indicates that the energy use situation in hotels in Hong Kong is very much diversified. The total energy use in a hotel is dominated by electricity, with the greatest portion for air conditioning because of sub-tropical climate. A detailed multiple variable regression analysis indicated that a number of hotel operating parameters as well as climatic condition can affect electricity, diesel and gas use in a hotel building. In order to achieve both operating cost saving and environmental protection, it is recommended that an energy management programme be established, and key elements of such a programme based on the experience of implementing energy conservation strategies in hotels in Hong Kong are highlighted.     

The Usage of Electronic Data Interchange in the Hotel Industry

This study investigates the major factors that can influence electronic data interchange (EDI) within the hotel industry. Results illustrate that some profile, channel, and task variables can influence EDI usage in the areas of purchasing, financing, and strategy. By identifying and testing relevant intraorganizational variables, this study offers insights to academics and practitioners regarding the usage of EDI within the hotel industry. Indications are EDI could become an important tool for hotels to use in conducting business in both an interorganizational and intraorganizational manner.     

Application of revenue management practices to the theme park industry

Revenue management (RM) has been an essential strategy to maximize revenue for many capacity-limited service industries. Considering the common industry characteristics of traditional RM industries, the nature of the theme park industry suggests potential for enhancing revenue by exercising a variety of RM techniques. This study suggests practices for theme park operators for successful RM application. In addition, this study examines how customers perceive RM practice in the theme park industry compared to a traditional RM industry, hotel industry. The findings indicate that customers seem to perceive RM practice in the theme park industry as relatively fair practices as similarly perceived for the hotel industry. The findings are encouraging for the theme park industry because a relatively similar level of its customers’ perceived fairness of the RM practice compared to the hotel industry suggests that adoption and implementation of the RM practice has great potential to become successful as it has been in traditional RM industries, such as hotels.     

Growth of Budget Hotels in China: Antecedents and Future

The Chinese hotel industry is undergoing brisk growth, particularly in the budget hotel segment. Thus, an exploratory study was conducted to determine the factors facilitating growth of the budget hotel market. A strengths, weaknesses, opportunities and threat analysis was undertaken to identify future trends and to assess market potential. Relevant implications and suggestions were made to the industry so as to remedy the identified weaknesses and overcome the threats. Some regression models about the expansion of different star-rated hotels in China were also developed. It was found that overall disposable income was the most significant factor in explaining and predicting the number of budget hotel rooms.     

Power consumption modeling and energy saving practices of hotel chillers

Hotel buildings consume a significant amount of energy, especially their chiller systems. This study aims to create a model of the power consumption of the hotel chillers, and to identify the practical means to reduce the power usage of chillers. The examined parameters include air-conditioned floor area, guest floor area, gross floor area, number of employees, room occupancy, food cover, outdoor air temperature, window velocity, service type and relative humidity. It is anticipated that the developed modeling equation may provide a reference for hotel engineers to forecast any diagnostic problems and form a benchmarking indicator for comparing chillers’ energy efficiency. A survey of hotels in Shanghai was carried out to collect energy consumption data of chillers during air-conditioned cooling months. Regression analysis indicates that number of staff was a major and statistically accepted factor in explaining the electricity consumption of chiller in hotels. In addition, the paper discusses some means and suggestions in reducing chillers’ power consumption.     

Optimizing Room Capacity and Profitability for Hong Kong Hotels

This study estimates optimal guestroom capacity for the Hong Kong hotel industry during 2010–2013 using a single-period inventory model. Using Hong Kong hotel operational data for the period 2000–2009, we identify an issue of serious overcapacity of Hong Kong hotels for 2010–2013, the severity of which ranges from 30.6 to 40.7% above the optimal hotel guestroom counts derived from our study. We further estimate an optimal advertising budget as a percentage of total revenue (3.78%) in maximizing profitability. Attention is called for stakeholders to carefully reexamine existing and future hotel development plans and work on pushing up future room demand. The implications of our study are also discussed.     

中国酒店业能源消耗水平与低碳化经营路径分析

低碳旅游是在低碳经济背景下旅游管理研究的热点问题。旅游业虽然被认为是低碳经济的一个重要组成部分,但关于旅游业的能源消耗水平研究一直缺乏定量研究成果。文章以中国酒店业为例,采用投入产出分析方法,对中国酒店业的能源消耗水平进行了定量分析。研究表明,中国酒店业每万元的总产出需要消耗330.99千克标准煤。通过产业部门间的比较研究,发现中国酒店业整体仍然处于高耗能阶段,酒店业在节能减排以及发展低碳经济方面还不具有比较优势;通过比较研究,发现中国酒店业能源消耗水平与部分发达国家相比,还存在很大差距;通过与本地居民能源消耗水平的比较,发现酒店住客的日常能源消耗量远远高于城市居民日常生活的能源消耗量。最后,针对中国酒店业在能源消耗方面存在的问题,提出了中国酒店业低碳化经营的发展路径。     

Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry

Fairness perceptions play an important role in customers’ behavior, and this study explores which consumer characteristics influence fairness perceptions of revenue management (RM) pricing in the hotel context. To examine such differentiating characteristics, the study conducts a logit analysis by comparing two groups: one group of customers who consider hotels’ RM practices to be fair and the other group considers the practices to be unfair. The findings provide an opportunity for hotel managers to identify customers’ particular characteristics that affect customer's perceptions of the fairness of hotels’ RM pricing practices.     

Mainland Chinese Tourists to Hawaii: Their Characteristics and Preferences

Tourism is the most economically important industry to the United States' only island state, Hawaii. With Hawaii's highest spending and largest international tourist segment, Japanese, decreasing significantly (a loss from over 2,000,000 in 1997 to just over 1,000,000 Japanese visitors in 2009), Hawaii needs to prepare to replace the significant decrease of Japanese visitors with a new visitor market. The logical new international visitor target market would be tourists from the fastest growing economy in the world, that being China. The purpose of this study is to explore the differences in attitudinal and behavioral characteristics, and preferences of Chinese tourists in Hawaii according to key sociodemographic variables. The results of this study conclude that sociodemographic variables show significant differences in attitudinal and behavioral characteristics. For example, when comparing the number of times a respondent had visited Hawaii, first-time visitors showed the highest level of preference for a deluxe hotel while second-time visitors showed the highest level of preference for a budget hotel. Those who had visited Hawaii three or more times indicated the highest preference for a first class hotel and also to be more interested in high-end shopping. First-time visitors showed the highest percentage in the lowest category of estimated cost of gifts (US$0–US$300). This indicates that Hawaii tour operators should focus on introducing more discounted shopping to first-time visitors.

The results of this study are likely to be beneficial for understanding Chinese tourists and establishing marketing policies to enhance their satisfaction and raise their intention to revisit Hawaii. The findings of this study could be helpful for all stakeholders including local tour operators, the hotels, and Hawaii's tourism officials.     

Climate change adaptation in Cambodia's coastal hotel sector: An analysis of adaptation measures and hotel characteristics

After decades of profound challenges Cambodia has seen twenty years of stability and a flourishing tourism industry, however, it has also been identified as highly vulnerable to climate change thus putting the country's long-desired economic development at risk. Sustainable Development Goal 13 ‘Climate Action’ is critical for the continued economic success of Cambodia's vulnerable coastal tourism sector, but little is known about the hotel sector's adaptation responses and the differences between key hotel characteristics such as star rating, size, ownership and length of operation. This article examines the adaptation actions by 50 Cambodian coastal hotels by distinguishing between five adaptation categories. Subsequently, the analysis is deepened through a comparative analysis of key hotel characteristics. Although adaptation measures varied considerably between hotels they were more comprehensive and numerous than expected. Furthermore, patterns emerged that saw large hotels apply high levels of adaptation while budget and Khmer-owned hotels reported limited adaptation measures.     

中国省域入境旅游发展的空间计量建模与影响因素效应研究

空间计量模型在旅游研究中已得到有效应用,解决了旅游产业发展中的一些实际问题,但还需进一步改进与完善。文章以中国省域入境旅游发展为着眼点,增设扩散转移矩阵为模型因变量滞后的空间权重矩阵,以反映入境旅游在中国省域之间的客流人数扩散转移实际情况,同时从最为全面的广义嵌套空间模型入手,引入旅游研究空间计量模型系统,并以区域入境旅游发展影响因素为模型自变量,构建了入境旅游发展的最优空间计量模型,最后对模型显著自变量的直接效应、溢出效应、总效应进行评估分析,给出区域入境旅游发展建议。结果显示:模型自变量出现显著消极效应的影响因素几乎为酒店供应,加强旅游资源建设和经济水平发展始终是入境旅游发展的重要途径,而开放程度已对东部省域的影响较为微弱,对中部和西部省域则起到很好的积极效应,同时交通设施在中部省域呈现出非常强劲的溢出效应。     

Establishing attributes of an environmental management system for green hotel evaluation

This study establishes attributes of an environmental management system (EMS) for the hotel industry in Taiwan to create an instrument to help address green hotel auditing. Hotel EMS indicators were initially selected from ISO14000 and nine representative foreign green hotel assessment systems. The Delphi method conducted on twenty five experts with government officials, scholars and hotel managers for item modification to identify the preliminary EMS evaluation framework. An indicator selection process was employed to determine the dimensional indicators of the system. The data analysis reveals that a total of 64 indicators into ten dimensions were identified and prioritized in terms of their relative importance and feasibility. Moreover, 38 indicators are suitable for use and 18 of them should be implemented firstly in Taiwan hotel industry. The results also reveal the comparison with Taiwan government's environmental standards. Finally the EMS approach of this study provides managerial implications for government, hoteliers and consumers to improve their environmental management.     

Management Accounting in the Hotel Business

Abstract

This article reports on a study investigating Management Accounting (MA) applications and practices in Greek hotels. Relevant bibliography indicates the way in which MA supports management decision-making: Costing systems aim to analyze revenue centers, and are structured according to marginal costing principals. MA makes extensive use of budget and performance measurement techniques to support operational and strategic decisions. In the present study, a sample survey was carried out by means of a structured questionnaire. The findings indicate that Greek hotels make use of MA techniques in all of the above ways, but also reveal a number of differences, such as the application of full costing methods. This in turn has implications for the criteria used to evaluate managers' performance, as well as for the information used in making pricing decisions. Moreover, budget design is more flexible than that used in other fields, while benchmarking is not so popular. The study's findings reveal that hotel size and sales mix structure affect some MA practices, while the use of specific MA methods and techniques determines the emphasis placed on the application of others.     

Assessing holiday satisfaction of Australian travellers in Vietnam: An application of the HOLSAT model

The hotel business model has been diversified in response to the various needs of consumers. Many previous studies focused on the alteration factors of the hotel business model from the consumer's point of view. Although it is one of the factors that affect alteration of the hotel business model, the manager's perspective is also an important alteration factor. This article emphasizes that it is necessary to consider not only the consumer side, but also the management side based on two approaches of the strategy theory: the positioning approach and the resource-based approach.

Surveys were conducted by mail in order to gather information regarding what managers in Japan consider to be important components of a hotel. As a result, “location” was found to be the most important component, followed by “annex facilities” and “deployment system”. Once the components were ordered according to their relative importance, a strong relationship was found between the managers' preferences and the characteristics of “syukuhakusyutai-type” hotels, which are ‘direct management’ (DM) hotels located usually in the city. In Japan, the number of “syukuhakusyutai-type” hotels has recently increased, therefore capturing the spotlight in the hotel industry. However, the results of this research are not compared with those of much previous research conducted on hotel choice attributes, because the measured variables differed significantly.     

Water use efficiency in the hotel sector of Barbados

Barbados is water stressed, with water production close to its renewable freshwater resources. The hotel sector uses far more water than the general population (756 vs. 240 L/cap-d); water savings there would improve the overall water balance. No comprehensive analysis exists for water use by the Barbados hotel industry; this study addresses the gap. Data were collected from the Barbados Water Authority and from onsite surveys; consumption patterns were compared with international studies which had established environmentally acceptable benchmarks. The water use efficiency of Barbadian hotels was also studied as a function of “influential variables”: unit water consumption was somewhat correlated with the number of rooms, average room rate, property size and number of employees. The lack of success in reducing hotels' water consumption is tied to the fact that water bills represent less than 5% of their annual expenses. A model for unit water consumption was derived using two influential variables: the annual number of guest nights and the number of employees. Ways of fostering sound water practices include promotion among guests of the need to save water, schemes to promote the financial benefits of water conservation by relating unit water pricing to total consumption and awareness-raising among hotel managers.