The Impact of a Third-Party Assurance Seal in Customer Purchasing Intention

ABSTRACT

Although e-commerce is evolving at an incredible speed, asymmetric information and opportunism have increased online purchasing risks and market inefficiencies. The lack of face-to-face contact and the inability of the customer to touch and feel tangible products necessitate that online business must provide customers with reliable information and convince customers of their trustworthiness. While the research on Third-Party Assurance Seals (TPAS) is not new, the effectiveness of TPAS has not been persuasively addressed by empirical studies. Our study is different from previous efforts in that it is comprehensive because it combines consumer trust, perceived risk, and influences of TPAS in the B2C e-commerce context. The results of the study show that (1) the effects of TPAS on perceived risk are channeled through perceived trustworthiness, thus demonstrating the mediating role of perceived trustworthiness in B2C e-commerce, (2) perceived risk, perceived usefulness of website, and subjective norm appear to be significant predictors of intention to purchase from the website, (3) a third-party assurance seal strongly affects online shoppers' perceived trustworthiness toward online retailers, while the seal appears to have little effect on perceived risk directly; perceived risk is strongly associated with intention to purchase from the website.     

Business-to-Business Electronic Commerce Success: A Supply Network Perspective

DeLone and McLean (2004) have advanced an electronic commerce (EC) success model and suggest that it can be extended to investigating EC success in different contexts. However, the EC success model has not been empirically validated in the context of business-to-business (B2B) EC. The purpose of this study is to gain a better understanding of EC value and success within the B2B environment. Accordingly, we introduce an extended version of DeLone and McLean’s (2004) EC success model, and test hypotheses regarding the associations between various success dimensions using the data collected from 122 supply chain units. In addition to providing support for most of the hypotheses suggested by DeLone and McLean’s (2004) EC success model, our results indicate that other success dimensions, such as EC readiness, must be considered for successful EC in B2B environments. The research findings provide practitioners with clarity on the levers of B2B e-commerce success within the supply chain unit level of analysis. Overall, the study’s results contribute to theoretical development in the area of business value creation and EC success, and present a basis for further research in these fields.     

Measuring Electronic Commerce Technology–Enabled Business Value: An Empirical Investigation

This research investigates whether firms using e-commerce technologies are successful in generating business value and, if so, which e-commerce drivers determine this success and how firms should use these drivers. There is no systematic empirical evidence in the IT productivity and business value literature regarding the payoffs a business receives from its e-business initiatives. The current research contributes to the literature in the e-commerce area by identifying a set of e-business value constructs, incorporating these constructs in a model in a manner not done before, and empirically validating the model using an Analysis of MOment Structures (AMOS)/?Structural Equation Modeling (SEM) analysis. The present research also contributes to the e-business value literature by providing insights into causal relationships among Rogers' innovation and diffusion theory (IDT) factors. This is the first time a research study has empirically established comprehensive causal relationships among these factors. The SEM analysis of the model indicates that the proposed model is able to explain e-commerce success utilizing the constructs identified and grounded using IT business value literature and Rogers' IDT. We conclude by summarizing its contributions to the IT literature, in general, and the e-business literature, in particular, and by providing insights for practice and suggestions for future research.     

When e-commerce becomes more human by transposing the hospitality concept to merchant websites

This research mobilizes the concept of hospitality, which is strongly anchored in human values, in the field of e-commerce. It demonstrates the relevance of drawing on the concept of hospitality in the context of e-commerce as well as how to do so. Based on a quantitative study of a sample of French consumers (n = 215), this research also shows how the hospitality of a commercial website impact the emotional reactions with positive and negative valence and the approach/avoidance behaviors towards the website.     

基于综合价值分析的电子商务企业模糊聚类分析

在电子商务行业,因买卖双方目的不同,对商家的要求是不同的,为提高交易成功率,应对商家进行动态分类,以满足不同的需要。为此,本文从综合价值角度出发,构建电子商务企业综合评价指标体系,包含26个属性指标,引入模糊聚类分析,建立电子商务企业动态分类机制,通过实例分析,验证该方法的有效性合理性。     

Critical success factors for e-commerce entrepreneurship: an empirical study of Thailand

The present study focuses on the relationships between entrepreneurial characteristics (achievement orientation, risk taking propensity, locus of control, and networking), e-service business factors (reliability, responsiveness, ease of use, and self-service), governmental support, and the success of e-commerce entrepreneurs. Results confirm that the achievement orientation and locus of control of founders and business emphasis on reliability and ease of use functions of e-service quality are positively related to the success of e-commerce entrepreneurial ventures in Thailand. Founder risk taking and networking, e-service responsiveness and self-service, and governmental support are found to be non-significant.      

电子商务环境下网络会展的创新发展

会展业作为一个信息、媒体、交流相对集中的新兴信息行业,面临着重大的变革和挑战,而Inter-net给世界经济带来了巨大的变革和冲击的同时,也使会展业在很大程度上与电子商务全面互动发展,但是网络会展的兴起和网络会展的发展也面临一些困惑。运用电子商务进一步发展网络会展的基本思路,使会展企业与电子商务网站进行合作,为会展企业开展网络会展提供了可以借鉴的参考模式。     

A Framework for Determining Success Factors of an E-Commerce Initiative

Abstract

Businesses and entrepreneurs are rushing to the Internet to do business and reach new markets. While the Internet is used for cutting cost and generating revenue by conducting business-to-consumer (B2C) e-commerce (EC) and business-to-business (B2B) e-commerce, existing businesses and entrepreneurs are finding tremendous challenges to succeed. This paper examines the factors that are critical to the success of any company's e-commerce initiative and makes recommendations to businesses and entrepreneurs so they can overcome the challenges and exploit the opportunities presented by the Internet.     

春秋航空电子商务信息化研究

春秋航空依靠自主研发的电子商务系统,获得极大的商业成功。春秋航空公司近十年的IT技术人才储备,长期电脑信息化培训,勇于创新、敢于变革的企业文化是春秋航空电子商务获得成功的原因。春秋航空电子商务的实施,明显降低了企业营运成本,改变了航空传统模式,全面提升了服务质量。同时也为春秋航空公司全面扩张提供了信息技术的有力保障。     

顺丰速运C2B电子商务网站设计初探

在对物流增值服务及C2B模式进行分析的基础上,以顺丰速运为例,提出了基于C2B电子商务网站的物流增值服务的方案,并对新型C2B商务模型的概念进行了详细阐述。并通过对电子商务现状的分析、市场效益的分析、网站设计成本的分析以及运用模糊综合评价的方法对顺丰速运C2B电子商务网站的风险进行评估,验证了方案的切实可行性。     

跨境电商统计方法改革研究

目前政府部门主流统计方法尚不能准确地反映出跨境电商全行业发展的实际情况。伴随着国家跨境电商综合试验区试点工作的全面展开,很有必要再次深入探讨现行的跨境电商统计体系。本文针对我国在跨境电子商务统计工作方面的理论研究和应用情况,从跨境电子商务统计的特殊性出发,首先分析了当前主管部门和研究机构各方发布的统计数据的瑕疵;然后提出了出口跨境电商统计方法的设计原则和标准;最后提出了现行跨境电商统计方法的改进设想和建议。     

关于电子商务网站中商品分类的分析

本文通过对现有电子商务网站的商品类目编排的简要分析,并作出一些合理的数学解释,然后根据现状预测出市场经济体制下电子商务类目的发展趋势,从“与时俱进”的统一化更新、全球经济化带来的启示和检索效用的提高来谈未来电子商务类目的发展。将会对现存的电子商务网站的运营观念带来适当的思考和启发并导致电子商务产业更好的发展。     

电子商务企业的核心竞争力研究——以典型电子商务企业为例

在电子商务的发展中,一些企业如亚马逊、阿里巴巴等取得了巨大成功,成为行业的典范。它们成功的原因何在?本文试图从核心竞争力方面加以研究。文章首先分析了这两个典型电子商务企业的成功案例,然后论述了核心竞争力构成要素,在此基础上总结出电子商务企业应具备的核心竞争力。     

E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers

Customer satisfaction has emerged as one of the most important factors that guarantee the success of online store; it has been posited as a key stimulant of purchase, repurchase intentions and customer loyalty. A comprehensive review of the literature, theories and models have been carried out to propose the models for customer activation and customer retention. Five major factors that contributed to the success of an e-commerce store have been identified as: service quality, system quality, information quality, trust and net benefit. The research furthermore investigated the factors that influence the online customers repeat purchase intention on the basis of the Means End Chain theory (MEC) and Prospect theory. By hypothesising that a combination of both utilitarian value and hedonistic values are needed to affect the repeat purchase intention (loyalty) positively, Structural equation model has been presented on the primary data collected from the Indian online shoppers. Results indicate the e-retail success factors, which are very much critical for customer satisfaction. By increasing the utilitarian value and hedonistic values derived by the customers, customer satisfaction and hence the customers repeat purchase intention can be increased significantly.     

A Case Study: How a Retail Jewelry Store Learned to Compete in the E-Commerce Market Place

ABSTRACT

The Case Study describes how a retail jewelry store adapted to a new e-commerce market place. Until the mid-1990s, their marketing strategy included (1) a large dramatic sign visible from surrounding streets, (2) local print and radio advertising, (3) a sales staff that aggressively pushed the perceived value and emotional component of jewelry, and (4) an after-sales follow-up program. Typical customers were in the lower to middle socio-economic segment.

E-commerce created more knowledgeable customers who recognized their buying alternatives. The Store reacted by developing several proprietary web sites, displaying products in the store “as seen on” the home shopping networks or on various web sites, and offering classes on how to become a more knowledgeable jewelry shopper. During the implementation of the e-commerce changes, problems arose in two areas: project management issues (deadlines, staffing, testing) and cultural adaptation issues. Once these issues were effectively addressed, and the e-commerce changes were implemented, sales stabilized and returned to prior levels.

The Case Study explores a well-known strategic principle: all organizations must monitor their changing environment and adapt accordingly, e-commerce is a current example; there will always be others.     

浅析电子商务模式下顾客忠诚度的提升途径

本文通过浅述顾客忠诚度的衡量指标及测量方法,从多个方面论述提升顾客忠诚度的几种途径,为电子商务企业制定策略提供一点建议。     

浅析旅游电子商务发展现状

旅游电子商务存在网络化发展缓慢,网站目标不明确,信用体系建设不完善,资源整合缺乏良性互动,缺乏专业技术人才和资金支持等问题。应促进网络化发展,准确定位,完善交易法制环境,整合资源,重视人才培养。     

A new way of thinking about IT project management practices: Early empirical results

Despite decades of efforts to improve the management of Information Technology (IT) projects, failure rates remain high. This article first reviews literature about information systems success and IT project success. Most of the improvement efforts have focused on advancing variations of the traditional project management paradigm, such as embodied by the Project Management Body of Knowledge. This article describes a new way of thinking about managing IT project called Value-Driven Change Leadership (VDCL), and reports the results of an initial empirical exploration to identify project success factors stemming from VDCL as well as the traditional paradigm. The results are based on data collected from 16 medium-sized IT-intensive projects at eight Chicago-based organizations from six different industries. The results, although not based on a large sample, point to several project management practices associated with project success that stem from both the traditional paradigm as well as VDCL. For example, traditional practices managing stakeholders’ expectations, scope, and schedule are associated with project success, as are practices stemming from VDCL, such as managing the end-product’s architecture, business value added, and the organization change associated with systems implementation. The results of this study also suggest that further research into new ways of thinking about IT project management may be fruitful.     

关系维持对顾客与自助服务技术关系构建倾向的影响

近年来,大数据、互联网、人工智能的应用推动了自助服务技术的快速发展,传统的顾客与服务人员的互动越来越多地转变为顾客与自助服务技术的互动。能否依靠顾客与自助服务技术的关系促进顾客持续使用,已经成为自助服务营销成败的关键。为阐明自助服务关系维持策略对顾客构建关系倾向影响的作用机制,基于社会交换理论和关系营销理论,以旅游网站为研究对象,选取536名在线自助游顾客作为被试进行实证研究。研究发现,旅游网站资源互补性、服务质量、新颖性的相互作用构成关系维持策略,关系投资和关系质量是关系维持策略对顾客构建关系倾向影响的完全中介变量。因此,旅游网站为更好地与顾客构建关系,一要注重关系维持策略在顾客关系管理中的应用,注重资源互补性、服务质量、新颖性等使用价值的增强与完善,这是促使顾客持续使用网站旅游服务资源的核心与关键;二要注重关系维持策略的整体性和系统性,从提供完整服务包的角度出发,对资源互补性、服务质量和新颖性进行运营管理,传统网站新服务项目的开发以及新兴网站旅游资源的建设已经成为目前旅游网站吸引顾客的关键;三要注重关系维持策略的营销,将营销宣传的关注点从形象宣传转向功能宣传,通过加强顾客对关系维持策略中资源互补性、服务质量和新颖性的功能认知,增强顾客对旅游网站关系投资和关系质量的感知,进而提高顾客与旅游网站构建关系的倾向。     

电子商务模式分析及中国电子商务的发展

电子商务是一种全新的经济模式,它的模式主要包括企业—企业、企业—消费者、消费者—消费者三种。它正影响着社会生产方式、人们的生活方式,同样也改善着传统的经贸交易方式。中国的电子商务应该怎样发展?我们要认识到发展电子商务的必要性,解决当前亟须解决的问题,并采取相应的策略举措,积极分析和探索中国发展电子商务的成功之路。