The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

Effect of diversification on firm performance: Application of the entropy measure

This study investigated the effects of diversification on firm performance in the restaurant industry. In prior studies, the theoretical rationales and empirical results appeared to contradict each other. These contradictory results may be due to factors such as industry-specific characteristics or a linear understanding of the relationship between diversification strategies and firm performance. Thus, this study suggested a non-linear hypothesis based on the costs and benefits of diversification strategies with businesses categorized based on their level of diversification. The results of this study showed that restaurant firms do not benefit from a low level of related diversification. This study also found that when restaurant firms are involved in both related and unrelated businesses, the optimal mixed ratio of diversification is approximately half and half. More detailed results, as well as academic and practical implications, are discussed in this paper.     

Effects of ownership change on organizational settings and strategies in a Taiwanese hotel chain

The purpose of this study was to explore the effects of ownership change on a local-chain hotel in Taiwan: how the new chief executive officer (CEO) planned a blue ocean strategy and how he led all employees to achieve pre-established goals. This study applied qualitative research methodology whereby the data were collected by participant observations in the study field and subsequent in-depth interviews with an application of the QSR NVivo software program. This study implies that, in the assimilation stage of the change, (1) the CEO should use democracy instead of dictatorship; (2) sub-cultures, factions and conflict could be prevented by organizational socialization and equal opportunity treatment; and (3) blue ocean strategies enable a shift of organizational image and identity. This qualitative study supplements the existing literature by showing that organizational politics might be affected by organizational change and how the concept of blue ocean strategy might be implemented in the course of organizational change.     

Transactions,standardisation and competition: Establishing uniform sizes in the British wire industry c.1880

When science could not provide a solution to transaction problems in the British wire industry c.1880, market groups had to negotiate a business solution. This involved converging towards a ‘one-size-fits-all’ standard: a process requiring compromises and cooperation between competitive firms, and solving coordination failure through state intervention. This paper demonstrates how different groups held different notions of ‘ideal’ standards depending on the incentives they faced. Reconciling these differences was an institutional, rather than a technological, process. The paper also analyses why, historically, dominant producers cooperated to set industry standards when faced with an imminent lock-in on ‘wrong’ standards imposed on the industry.     

A Penrosean theory of acquisitive growth

Penrose's book The Theory of the Growth of the Firm presents a growth theory that overwhelmingly relates to organic growth, with little explicit focus on acquisitive growth. This article addresses the gap in her growth theory by drawing on the historical case of Enodis, and insights from the resource-based view of the firm, to develop a Penrosean theory of acquisitive growth. It concludes that acquisitive growth not only enables a firm to grow more quickly, but that under specific conditions, through its increase in the diversity of resources at the disposal of managers, it may act as a spur to future organic growth.     

提升霍尔果斯口岸贸易发展水平策略研究

通过对新疆霍尔果斯口岸贸易规模、方式、企业、商品结构、对象、地位的描述,全面总结了霍尔果斯口岸贸易发展的成就,并进一步提出了改善口岸贸易环境、完善通关便利化机制、挖掘口岸农产品贸易潜力、做大做强边境互市贸易、筹建霍尔果斯市等政策建议。     

中国—东盟大物流环境下广西物流发展战略的新思路

中国与东盟在"10+1"框架下,政治、经济、社会、地区安全等方面的合作已全面展开,贸易往来取得不凡的成绩.在此基础上,形成了为地区经济服务的中国一东盟大物流环境,区位优越的广西正处在物流区域的枢纽地位.广西必须重新设计和实施物流战略,建设适应东盟新兴经济体的现代物流体系,把广西打造成涵盖大西南、面向大东盟的区域性国际物流中心.     

基于K-means算法的企业服务创新方向选择研究

企业在进行服务创新过程中,首先需要考虑到企业发展战略与其自身优势能力的匹配性,结合这两点来确定服务创新的发展方向。本文研究了企业基于自身已有的优势能力,运用K-means算法建立了企业服务创新战略方向选择模型,识别并确定了企业服务创新战略方向,由此得出企业进行服务创新时的最佳服务定位策略。     

高职电子专业人才培养现状及对策研究

随着电子信息产业的飞速发展,对专业人才的需求越来越迫切,目前企业在人才的数量和结构上都存在一定的问题。高职院校肩负着面向行业一线培养高素质技能型人才的重任,为有效解决专业培养中存在的突出问题,文章从培养目标、德育和养成教育、课程建设及产学合作等方面提出对策。     

星级酒店客房定价策略分析

客房是酒店收入的主要来源,而对于经济型酒店来说就更加重要了。酒店经济效益的好坏关键就取决于是否能够制定出合理的客房价格。在酒店经营中,也会有很多的因素制约着客房价格的制定,通过对客房价格制定方面的分析,来探讨增加酒店营业收入和利润的定价策略。